23211 comments found.
Hello
i have a issues when i try to display woocommerce category page.
it’s show :
Notice: Trying to get property ‘name’ of non-object in /var/www/wp-content/themes/porto/inc/functions/layout/breadcrumbs.php on line 501
Notice: Trying to get property ‘term_id’ of non-object in /var/www/wp-content/themes/porto/inc/functions/layout/breadcrumbs.php on line 501
Recoverable fatal error: Object of class WP_Error could not be converted to string in /var/www/wp-includes/formatting.php on line 4189 The site is experiencing technical difficulties.
Please How can i solve it.
Hi,
Please make sure that you are using very latest version of the Theme and Plugins, If no then please update the Theme and Plugins first and check your site after removing the server, site and browser cache, Hope your issue will solve and if not then we have to debug your site and for that you have to contact us via our support system with your site WP Admin and CPanel Login details.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 05/12/2018. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Pre-sale question,
Hi, the themes awesome, but one thing is when share link to Whatsapp does not appear product images, is there any way to do that?
Hi,
First of all thanks for showing your interest in Porto WordPress.
Sorry to say that but this is the default functionality of the Theme and the Feature, You can only share the product URL with whatsapp but not the image.
Thanks.
I like this theme, and I really like demo number 9. If I buy this theme, can I install the demo in 1 click?
Hi,
First of all thanks for showing your interest in Porto WordPress.
Yes, you can easily Import any Demo in just one click, Please watch this video: https://www.portotheme.com/wordpress/porto/documentation/installation-video/
Thanks.
Hi, I want to use the license key on my new website,because i had a mistake and deleted old site. But it says, that it’s already in use on another site. This other site is my old WP site, which I already deleted. How can I register the theme on my new site?
Hi,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Thanks.
Thank you for your support.
Most Welcome!.. 
Error Details
An error of type E_COMPILE_ERROR was caused in line 184 of the file /home/customer/www/mysite/public_html/wp-content/plugins/porto-functionality/porto-functionality.php. Error message: require_once(): Failed opening required ’/home/customer/www/mysite/public_html/wp-content/plugins/porto-widgets/widgets/price_filter_list.php’ (include_path=’.:/usr/local/php71/pear’)
An error occurs. What should I do?
Hi,
Please make sure that you are using the very latest version of the Theme and Plugins, If not then please update your Theme and Plugins to the very latest version, and I have just checked your site and there is no issue and it is working perfectly fine at my end as showing in this screenshot: https://screenshot.net/2d648f9
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 19/02/2019. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hello! I’ve been reading through the comments and have seen the following code mentioned for adjusting the price font size within the product page..
ul.products li.product-col .price { font-size: 30px !important; }
This is not working unfortunately. Please assist.
Thank you, Adam
Hi,
Please share the Page URL and the screenshot where you want to change the size of the Price Font so that I’ll check and provide you the Custom CSS for your site.
Thanks.
URL: https://www.platebuilder.co.uk/product/3d-gel-plates/ Screenshot of price: https://imgur.com/a/GEg7hAK Screenshot of CSS: https://imgur.com/a/XTRDoFT
Thank you for the quick response. Kind regards, Adam
Hi,
Please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
.single-product .product-summary-wrap .price {
font-size: 20px !important;
}
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 22/02/2019. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hello developers
regarding “Shop Demo 20”, when that theme is selected during setup, why doesnt the “FEATURED CATEGORIES” appear on the home page as in the demo version :
https://www.portotheme.com/wordpress/porto/shop20/how can this be added to the home page please ?
thanks in advance
Hi,
Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.
Thanks.
i’ve sorted it.
Sound’s Good!
hi.. it was purchased i believe over a year ago…. by the person i am revamping a website for. I’ll try to get the purchase invoice and forward it to you
Hi,
Sure, Sound’s Good!..
Thanks.
Hello,
yith-woocommerce-ajax-search-premium won’t work on my page.
Any idea?
Hi,
What do you mean by not working on pages? Can you please explain your issue more clearly if possible with the help of pages links and screenshots.
Thanks.
Found out. Plugin won’t work. Turned off Site search in theme options and it is ok. THX
Sound’s Good!..
I mistakenly deleted other themes, now during update of theme and plugin on multisite, the theme has issues, please help.
==================================
Fatal error: Uncaught Error: Call to undefined function vc_manager() in /home/boonsc5/public_html/mysupershop.com/wp-content/themes/porto/inc/functions/class-dynamic-style.php:170 Stack trace: #0 /home/boonsc5/public_html/mysupershop.com/wp-includes/class-wp-hook.php(286): Porto_Dynamic_Style->init_vc_custom_styles(’’) #1 /home/boonsc5/public_html/mysupershop.com/wp-includes/class-wp-hook.php(310): WP_Hook->apply_filters(NULL, Array) #2 /home/boonsc5/public_html/mysupershop.com/wp-includes/plugin.php(465): WP_Hook->do_action(Array) #3 /home/boonsc5/public_html/mysupershop.com/wp-includes/script-loader.php(2537): do_action(‘wp_enqueue_scri…’) #4 /home/boonsc5/public_html/mysupershop.com/wp-includes/class-wp-hook.php(286): wp_enqueue_scripts(’’) #5 /home/boonsc5/public_html/mysupershop.com/wp-includes/class-wp-hook.php(310): WP_Hook->apply_filters(NULL, Array) #6 /home/boonsc5/public_html/mysupershop.com/wp-includes/plugin.php(465): WP_Hook->do_action(Array) #7 /home/boonsc5/public_html/lad in /home/boonsc5/public_html/mysupershop.com/wp-content/themes/porto/inc/functions/class-dynamic-style.php on line 170 The site is experiencing technical difficulties.
Hi,
Please make sure that you also updated and activated the Theme required plugins WP Bakery and Porto Functionality as well, If not then please update and activate those as well and check your site after removing the server, site and browser cache, Hope your issue will solve and if not then we have to debug your site and for that you have to contact us via our support system with your site WP Admin and CPanel Login details.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 21/07/2019. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
I can’t even get to the backend at all
Hi,
Please Login into your CPanel, and go to wp-content and rename the plugins folder to anything as per your requirements and then create a new folder with same name as plugins and check your site WP Admin, I am sure it will work again and then you have to Install all the plugins again one by one.
Best Regards.
Solved
Hi, I see porto is overriding Woo default order-tracking page. This has the effect of conflict with all advanced tracking plugins I have tried that work with woocommerce. Is there a way to deregister / stop porto overriding this default woocommerce page? I does not seem to add any additional functionality, only styling, but at the expence of additional functionality. Thanks
Hi,
You have to Customize the Theme Core files under wp-content/themes/porto/woocommerce/order as per your requirements or if you want our paid Customization services you can contact our Customization team as well.
Thanks.
Hi, I’m having a background image. But it doesn’t work on mobile or tablet? Is there anyway to get that to work?
Hi,
Can you please contact us via our support system with your site WP Admin Login details so we will check and solve the issue for you.
Thanks.
On my single product page is the right sidebar with things like “free shipping”, “Online support”, etc. Where do I remove/add things on that sidebar?
Hi,
Please go to Appearance >> Widgets >> Woo Product Sidebar, you will find a porto block widget set in it and under porto block widget you will find the block slug name: https://screenshot.net/4o9q6he
which means the particular section is coming from blocks, so you have to go to blocks and finds an edit the particular block and change anything as per your requirements: https://screenshot.net/5rgo7s1
& https://screenshot.net/vx5roh7
Thanks.
Thank you
Most Welcome!..
HI. my Product name, price, rating, ADD to cart button are not centered. Where do I go to Align them. www.Kaoolo.com
Hi,
Please go to Appearance >> Theme Options >> WooCommerce >> Product Archives and set the Product Layout as Default and save changes and check your site after removing the server, site and browser cache.
Thanks.
Thank you for the prompt answer. It worked.
Most Welcome!..
Is this template compatible with this product designer?
https://codecanyon.net/item/woocommerce-custom-product-designer/10959830 https://codecanyon.net/item/ultimate-addons-for-custom-product-designer-woocommerce-opencart-prestashop/23438365if it compatible, i buy it Immediately
Hi,
First of all thanks for showing your interest in Porto WordPress.
Sorry to say that but we have not tested those plugins with the Theme so we are unable to suggest you on those, If you want you can try any one with Porto WordPress Theme as per your requirements.
Although you will find all the third party plugins compatible list confirmed from our end here: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs
Thanks.
If we buy it and try it, you also give support?
Hi,
Sorry to say that but we only provide our dedicated support for the Theme Options related issues not for any third party plugin as because this requires Customization.
Thanks.
Hello! I really like the theme. Thanks to the developers!
I have a problem with mega menu. These settings have not existed since the installation of the theme on the site. I tried to install the demo. The demo site menu was displayed as a mega menu, but everything remained the same in the settings. After replacing it with my own menu, the demo settings menu disappeared.
Hi,
Can you please make sure that there is no plugin confliction, Please once check after deactivating all the third party plugins and check your site after removing the browser cache, Hope your issue will solve and then again activate all the third party plugins one by one and check which one is creating an issue on your site.
OR, Please watch this video I have created for you: https://jmp.sh/x954ft8
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 08/05/2019. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Thanks for the detailed and quick reply! I thought I needed some additional plugin. Now I know what to look for. And special thanks for Porto Studio!
Most Welcome!.. and thanks for your appreciation and kind words
please revoke my license, it was meant to be used on client domain but got tied up with our demo domain and now says license already registered with our domain.. Thanks
Hi,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Thanks.
I am having a serious problem where my customers/users can not change their password as when filling in the form it says ‘Display name is a required field.’ However there is not field showing for ‘display name’? Can anyone help with this?
Hi,
Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.
Thanks.
when clicking on the porto studio icon, frontend or backend wp bakery editor, nothing happens. Everything updated to latest version with fresh WP install.
Hi,
Please when clicks on Porto Studio Icon, you have to wait for a couple of seconds, It will appear on your site, and please remove your server, site and browser cache and deactivate it before trying again, I am sure your issue will solve.
Otherwise, we have to debug your site and for that you have to contact us via our support system with your site WP Admin and CPanel Login details.
Thanks.
Hello, Im having an issue with the Woocommerce out of date files. Can you update the files in the theme to the latest Woocommerce? Thanks.
Hi,
Please make sure that you are using the very latest version of the Theme and Plugins, If not then please update your Theme and Plugins to the very latest version, I am sure your issue will solve, The latest version of the theme is fully compatible with the latest version of the WooCommerce.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 10/04/2019. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
