1743 comments found.
option / button to upload the custom font has stopped responding – nothing happens when I want to use it, the window for adding media does not open, how else should I upload a new font? the same issue with demo importer – also has stopped responding…
Hello Rarytas!
Could you please submit a ticket here and provide us with the link to the site and WP access details for checking the request?
Best regards,
DFD Support Team
Hi, I have imported 21st demo. For inner pages, I want to start with single page project navigation. How would i do so without having to import multiple demo and deleting unwanted.
I just want to be about to create a blank page and add in layout of relevant gallery, blog and so on
Hello Sajutp!
You can create new items please check http://nativewptheme.net/support/ > Post Types and Pages. General styling will be inherited from theme options.
Best regards,
DFD Support Team
Hello, I cannot create an account in your support area and open a ticket. Neither I can receive the email confirmation nor it seems to recognize the license code. Therefore, If I try to visit the forum section I get server error 500.
Looking forward to. regards
Hello Tommaso1970!
You are already a member http://prntscr.com/p9152o so you cannot register for the second time. You can restore password here http://nativewptheme.net/support/wp-login.php?action=lostpassword. You can also contact us via Envato contact form.
Best regards,
DFD Support Team
Hi, Both slider revolution an WP BAkery works fine. However when i add a page, I want to import a wpbakery preset. That seem to be not working. Any work around on that?
Hello Sajutp!
The wpbakery presets are available only for activated (separately purchased plugins). Wpbakery restricted this functionality for the bundled plugins.
Best regards,
DFD Support Team
Hi I am having trouble getting my video background to play…. Would love some help as to why. Thanks!
Hello YMCACalgary!
Could you please submit a ticket here and provide us with the link to the site and WP access details for checking the request?
Best regards,
DFD Support Team
Hi, I want to check how to use RTL for Arabic language on the layouts which is not mentioned as RTL
Hello Sajutp!
The layout element’s order will be the same in rtl. You can install demos on your site using WordPress Importer, more details you can find in this post: http://nativewptheme.net/support/first-steps/demo-content.
Please submit a ticket here in case you need more details or any assistance.
Best regards,
DFD Support Team
Hi there.
I am using the video background feature – and it has suddenly stopped playing on desktop view. Do you know what additional settings may have caused this?
Hello YMCACalgary!
We haven’t faced with such issue before. Could you please submit a ticket here and clarify the link to the site and WP, FTP access details.
Best regards,
DFD Support Team
I’m using the header4, a menu and logo centered with the 18_eighteenth demo. I’m trying to put a black header background with opacity of 50%. I see that there is always a white background under the header, regardless of the color chosen. I tried via css (#header, .header-wrap {background-color: none! important;} to remove this white background but it is still there. Could you tell me how to remove this white background? Thank you
Hello Astango!
Could you please submit a ticket here and provide us with the link to the site and WP access details for checking the request?
Best regards,
DFD Support Team
thank you it’s solved.
Thank you for the feedback.
Best regards,
DFD Support Team
Hi, in what way I can disable the sticky header on mobile? I tried to disable sticky header from options but it is still enabled on mobile.
Hello Pasqualefloccari!
Please make sure you have cleared mobile browser cache as there is no separate option for the mobile devices so PC and mobile sticky header should be disabled.
Please submit a ticket here in case the issue is still visible.
Best regards,
DFD Support Team
Hello, when I go to the page and write the purchase code the page will reload and don’t go ahead.
You can contact us via Envato contact form.
Best Regards,
DFD Support Team
Hello! Great Theme, is-it compatible with Elementor?
Hello Astango!
Thank you for your attention to our theme! We haven’t tested theme with the requested plugin so we are not able to share any details.
Best regards,
DFD Support Team
Hi! I love this theme! I just noticed my contact form is no longer working. The error message says something about validation errors? I don’t even know how to start troubleshooting since the contact form is unique to the theme (I used the form builder that’s in WP Bakery). Please take a look: https://www.deborahsedem.com/contact/
Hello OutLoudStudio!
Could you please submit a ticket in our support center and provide us with the WP and FTP access details for checking?
Best regards,
DFD Support Team
Hi, I just sent it. Thank you!
Thank you for the information, will get back to you as soon as possible.
Best regards,
DFD Support Team
Hi! I was about to follow up and saw that the issue has been resolved. Thank you!
Please recheck the email you have used on support forum as it seems we were not able to send you the response(got only Delivery Status Notification (Failure)).
Best regards,
DFD Support Team
Hey,
Please can you fix this error in the next update? It’s been like this since 2017.. so kinda overdue considering you are aware of the misspelling in core theme files..
https://stackoverflow.com/questions/46358402/track-console-error-from-wordpress-themeHello Omgzhobbs!
Thank you for the information. We’ll check and the fix to the theme.
Best regards,
DFD Support Team
HI,
Please add compatibility with woocommerce 3.7.
Thank !
Hello Madi_!
The latest version of the theme is compatible with the woocommerce.
Best regards,
DFD Support Team
Is it possible to change the phone text size on the top address panel a little bit bigger?. And can it be displayed on the mobile version too?. Thanks!.
Hello Alcesarlodelcesar!
Could you please submit a ticket in our support center and we’ll provide you with the requested details?
Best regards,
DFD Support Team
Can’t access with my purchase code! Where can i send u the purchase code? Can’t get access here http://nativewptheme.net/support/support-ticket
You can contact us via a ticket or via Envato contact form.
Best regards,
DFD Support Team
Hello, I installed the theme using demo importer but I see that the logo is autoresized when I scroll the page and the height will be increased.
Before: http://prnt.sc/ozjf1y After: http://prnt.sc/ozjfg1
I am looking forward to hearing you soon.
Pasquale
Hello Pasquale!
Probably you have enabled the sticky header and it’s displayed on the scroll. Please try to disable header animation in Theme Options > Header Options > Header style (number of the style you are using).
Best regards,
DFD Support Team
Guys – I have a tiny issue, but my support is expired, could you help me, I’m it’s just about a bit CSS issue, let me know thank you.
Hello Vickysdhir!
You can contact us via a ticket or via Envato contact form.
Best regards,
DFD Support Team
Awesome – message sent via Envato contact form.
Will get back to you as soon as possible.
Best regards,
DFD Support Team
Thank you 
Always welcome.
Best regards,
DFD Support Team
Hello Admin,
Is autoplay video used in the simple advertisement field? we want to play small size video in the slider area automatically. How is it done?
Hello Nardugan!
Simple advertisement module supposes to display simple text. Could you please submit a ticket in our support center and clarify what exactly you’d like to have?
Best regards,
DFD Support Team
I can’t login to support center. verify error? How do I register?
Please contact our team via Envato contact form.
Best regards,
DFD Support Team
How do a change the content in the 4 columns of the footer https://snipboard.io/YQgDlX.jpg if the widgets appear empty? https://snipboard.io/HY50j9.jpg wrong place to do it?. Thanks!
Hello Alcesarlodelcesar!
We have created a page for the footer with 4 columns and set it as a footer in Theme Options > Footer Section options > Footer variant > Visual Composer page and choose a page in Footer page.
Best regards,
DFD Support Team
Hi, how do i hide the :Login on site” option in the top bar?. Thanks.
Hello Alcesarlodelcesar!
Please check Theme Options > Header Options > Header style (number of your header) > Login form.
Best regards,
DFD Support Team
Hi, I upgrade my sliderrev plugin recently and am having issues with the text display which seems to be arriving from a theme incompatibility. The text formatting won’t display correctly beyond the edit mode of the slider. Do you have a solution for this?
Hello Mkat1991!
Could you please submit a ticket in our support center and clarify the link to the site and WP access details for checking?
Best regards,
DFD Support Team
