1731 comments found.
I’ve noticed that on the search form/function on your demo site, when you start typing, it autosuggests the results/pages. Also, on the search results page it is not showing the featured images. Is there a way to change the settings for the search form on our site, so that it is the same as the demo site?
We are using ‘header 1 on our site, with search form in header enabled. However, the autosuggest isn’t working and also on the search results page the setup is different, where each result is pulling the image from the featured image section.
Hello Chrisebrown!
Autosuggests in search form is presented on the support forum, it’s added by Dave’s WordPress Live Search. The search in header uses default Wordpress search.
Seach results page inherit styling form Theme Options > Blog Options > Archive page options.
Best regards,
DFD Support Team
Hello DFD, In the image gallery the option to edit the image alt text does not appear.
I can see from your change log that something about image alt attribute was worked on in v.1.0.6 but I have been updating my theme but it still does not show.
How can I enable this.
Hello Markovacreative!
Could you please submit a ticket here and provide us with the link to the site and WP access details for checking the request?
Best regards,
DFD Support Team
Hello DFD, I am finding hard to find the setting to update the number of portfolio items that is displayed at a time.
I can see the setting to update the number of items to show per row. I set it to show 3 items per row but it’s showing 8 items so the last row is not even cause it has only 2 items. I would like to update it to show 9 items so there can be 3 items in all the rows at a time.
Please reply me with where I can find this setting.
Hello Markovacreative!
Could you please submit a ticket here and provide us with the link to the portfolios in questioning and WP access details for checking the request?
Best regards,
DFD Support Team
Hi, how do I add Arabic and Arabic language content as multi lingual option? Arabic text is written by our content writers , English is already placed.
Hello Sajutp!
To have a multilingual site you will need to use a translating plugins such as Polylang or WPML.
Best regards,
DFD Support Team
Hi. Thank you for the update. But within that, would we be able to put content written by content writer and not auto translated
There is no autotranslation, you will need to copy page and add the content manually.
Best regards,
DFD Support Team
Really appreciate the quick response. Thank you. I will refer to the relevant plugins
Always welcome.
Best regards,
DFD Support Team
Hi, we have an error after enabling this theme. See below
Fatal error: Uncaught Error: Class ‘DfdHeaderBuilder_ReduxOptions’ not found in /wp-content/plugins/dfd-extensions/redux_extensions/extensions/header_builder/frontend/components/Css/CssGenerator.php:349
Hello Abjab!
Could you please submit a ticket here and provide us with the link to the site and WP, FTP access details for checking the request?
Best regards,
DFD Support Team
Hi I had an old client contact me re problems with the theme. Color selection not working correctly, page header disable function not working correctly… I found they were still using Visual Composer not WP Bakery with the Native theme so I updated to WPBakery but its now killed my website pages.
What can I do to save my website??
Hello Thirstandcompany!
Please make sure you have updated the theme as well. According to your description of the problems the theme is also deprecated as similar issues appeared when users updated WordPress and kept deprecated theme version. Please check how to update the theme here. Current theme version is 1.4.7
Best regards,
DFD Support Team
Hi how do I edit full screen portfolio? Images and text
Hi, when I want to use Native WordPress Theme setup wizard to install the plugin, I got this error Warning: posix_getpwuid() has been disabled for security reasons in /home/kohdycom/public_html/wp-admin/includes/class-wp-filesystem-direct.php on line 225
As screenshot https://prnt.sc/pbr5tm
What should I do now?
Thanks
Cole
Hello Cole!
This warning was because of your hoster has been disabled posix_getpwuid function, please check this post. Please check the error with the hoster.
Best regards,
DFD Support Team
option / button to upload the custom font has stopped responding – nothing happens when I want to use it, the window for adding media does not open, how else should I upload a new font? the same issue with demo importer – also has stopped responding…
Hello Rarytas!
Could you please submit a ticket here and provide us with the link to the site and WP access details for checking the request?
Best regards,
DFD Support Team
Hi, I have imported 21st demo. For inner pages, I want to start with single page project navigation. How would i do so without having to import multiple demo and deleting unwanted.
I just want to be about to create a blank page and add in layout of relevant gallery, blog and so on
Hello Sajutp!
You can create new items please check http://nativewptheme.net/support/ > Post Types and Pages. General styling will be inherited from theme options.
Best regards,
DFD Support Team
Hello, I cannot create an account in your support area and open a ticket. Neither I can receive the email confirmation nor it seems to recognize the license code. Therefore, If I try to visit the forum section I get server error 500.
Looking forward to. regards
Hello Tommaso1970!
You are already a member http://prntscr.com/p9152o so you cannot register for the second time. You can restore password here http://nativewptheme.net/support/wp-login.php?action=lostpassword. You can also contact us via Envato contact form.
Best regards,
DFD Support Team
Hi, Both slider revolution an WP BAkery works fine. However when i add a page, I want to import a wpbakery preset. That seem to be not working. Any work around on that?
Hello Sajutp!
The wpbakery presets are available only for activated (separately purchased plugins). Wpbakery restricted this functionality for the bundled plugins.
Best regards,
DFD Support Team
Hi I am having trouble getting my video background to play…. Would love some help as to why. Thanks!
Hello YMCACalgary!
Could you please submit a ticket here and provide us with the link to the site and WP access details for checking the request?
Best regards,
DFD Support Team
Hi, I want to check how to use RTL for Arabic language on the layouts which is not mentioned as RTL
Hello Sajutp!
The layout element’s order will be the same in rtl. You can install demos on your site using WordPress Importer, more details you can find in this post: http://nativewptheme.net/support/first-steps/demo-content.
Please submit a ticket here in case you need more details or any assistance.
Best regards,
DFD Support Team
Hi there.
I am using the video background feature – and it has suddenly stopped playing on desktop view. Do you know what additional settings may have caused this?
Hello YMCACalgary!
We haven’t faced with such issue before. Could you please submit a ticket here and clarify the link to the site and WP, FTP access details.
Best regards,
DFD Support Team
I’m using the header4, a menu and logo centered with the 18_eighteenth demo. I’m trying to put a black header background with opacity of 50%. I see that there is always a white background under the header, regardless of the color chosen. I tried via css (#header, .header-wrap {background-color: none! important;} to remove this white background but it is still there. Could you tell me how to remove this white background? Thank you
Hello Astango!
Could you please submit a ticket here and provide us with the link to the site and WP access details for checking the request?
Best regards,
DFD Support Team
thank you it’s solved.
Thank you for the feedback.
Best regards,
DFD Support Team
Hi, in what way I can disable the sticky header on mobile? I tried to disable sticky header from options but it is still enabled on mobile.
Hello Pasqualefloccari!
Please make sure you have cleared mobile browser cache as there is no separate option for the mobile devices so PC and mobile sticky header should be disabled.
Please submit a ticket here in case the issue is still visible.
Best regards,
DFD Support Team
Hello, when I go to the page and write the purchase code the page will reload and don’t go ahead.
You can contact us via Envato contact form.
Best Regards,
DFD Support Team
Hello! Great Theme, is-it compatible with Elementor?
Hello Astango!
Thank you for your attention to our theme! We haven’t tested theme with the requested plugin so we are not able to share any details.
Best regards,
DFD Support Team
Hi! I love this theme! I just noticed my contact form is no longer working. The error message says something about validation errors? I don’t even know how to start troubleshooting since the contact form is unique to the theme (I used the form builder that’s in WP Bakery). Please take a look: https://www.deborahsedem.com/contact/
Hello OutLoudStudio!
Could you please submit a ticket in our support center and provide us with the WP and FTP access details for checking?
Best regards,
DFD Support Team
Hi, I just sent it. Thank you!
Thank you for the information, will get back to you as soon as possible.
Best regards,
DFD Support Team
Hi! I was about to follow up and saw that the issue has been resolved. Thank you!
Please recheck the email you have used on support forum as it seems we were not able to send you the response(got only Delivery Status Notification (Failure)).
Best regards,
DFD Support Team
Hey,
Please can you fix this error in the next update? It’s been like this since 2017.. so kinda overdue considering you are aware of the misspelling in core theme files..
https://stackoverflow.com/questions/46358402/track-console-error-from-wordpress-themeHello Omgzhobbs!
Thank you for the information. We’ll check and the fix to the theme.
Best regards,
DFD Support Team