26721 comments found.
Hi, when i try to activate my license ending in ”...f5b0a” wordpress shows an error “Invalid purchase code: No sale belonging to the current user found with that code”
Hello,
Thank you for reaching us!
The plugins that you got after the purchase are called bundled and we, as a theme authors, have purchased an extended licence for them. That means you don’t have to activate them and they’ll work for you regardless of that. Some plugins may ask for a purchase code for registration/activation once installed, however, you can simply ignore these messages as bundled plugins do not require activation or registration. The plugin will still work as intended with the theme once the theme has been activated/registered.
You can read more about this here: https://help.market.envato.com/hc/en-us/articles/213762463-Bundled-Plugins
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hi i added the reCAPTCHA v2 to the contact form 7 cant see it display on the form
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.
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Hello,
Is there anyway to add a carousel with woocommerce customer reviews?
Thank you in advance
Hi,
Thank you for writing in. Since this is not default option in WooCommerce, you could only try with some plugins for this purpose. If there is any other doubt, we are here.
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Hi, How can I make the workflow animation slower? Which file is responsible for it?
Hello,
Please, note that each transition time could be set in css for this element in stylesheet.css And if you are changing this, just note that you’ll need to minify this file and upload both stylesheet.css and stylesheet.min.css on your server.
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It would be nice to create a theme for a real estate agents. Just an idea…
Hey,
Thanks for your suggestion. Here are some of our demo sites for real estate http://demo.qodeinteractive.com/bridge5/ and this one http://bridge66.qodeinteractive.com/ We hope you’ll like it!Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi there,
Our client would like a website that’s very similar to https://www.realgrowth.co.za/.
From what we can see, the developer of this website used your Bridge theme, WPBakery Page Builder plugin and the WPBakery add-ons plugin (which we have now bought), in order to create the skew/sloped sections (columns) on the website.
We are struggling to get the skew/sloped sections (columns) to have the same look as the https://www.realgrowth.co.za/ website. Do you perhaps have any suggestions, as to how one could create the exact same effect, i.e. does one of your demos perhaps include the various skew/sloped sections?
I am not referring to the background images that includes the skew/sloped graphics, which we can recreate, I’m referring to the skew/sloped columns created via CSS coding (when inspecting the various skew elements on their website, you’ll see what I mean).
Thank you in advance for your feedback.
Best regards, Divan
Hello there Divan,
Please, for any question like that, you should reach our support team at https://qode.ticksy.com/ and include your website URL with wp-+admin access, so our agent could provide you instructions for anything that could be done using our theme and theme options.
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Thank you, I have followed your instructions.
You are welcome. We located your ticket and it is assigned to our agent who will reply to you asap.
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Thank you, I appreciate your feedback and assistance.
You’re welcome, all the best.
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Have you thought about adding the option to add custom/different Logos to each page setting? This is a thing I miss the most for big projects for some clients.. and why I have to choose other themes in the end 
Hello,
Thank you for writing in with this suggestion. There are some workarounds, how you could get what you’re looking for. So, there are is option for using different logo per page, but if you choose for example to have Dark header skin by default, or just regular, and on that one specific page choose Light header skin, than light logo image will be applied just for that page https://www.screencast.com/t/QYfrHqM1P And in Qode Options > Logo you could upload totally different image for Light Header skin https://www.screencast.com/t/1OCvL3Nw05Rh We hope this will be ok for you.
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Hello I installed the bridge theme with the fashion template demo. I have been going through the site changing out all the demo wording to my own content. I can not find where to change the “About the Author” static section that appears on the right hand side of the screen. This appears above latest post when you are looking on the right hand side of the screen on a desktop computer. I submitted two tickets but I felt like I might get a faster response here.
Hello,
We managed to find ticket from you and it has been answered by our support agent. Please, note that weekend are free for us, which is why you waited a bit longer, since ticket was created at Friday. Feel free to check whole response on ticksy and to continue converastion there if you need further help from our support team.
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Hi there I was able to update the content and now for some reason it has reverted back to the old content. And now nothing is showing any more on the side bar. All the categories are no longer showing, latest posts, the about author section. All of those things have just disappeared from the side bar. How can I resolve this issue?
Hi there,
Please, for any question like this one, open a ticket at https://qode.ticksy.com/ and include your website link with wp-admin access and our agent will investigate and assist you.
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hi there, regarding your demo https://bridge32.qodeinteractive.com/ i’m not able toset article picture dimension
https://nimb.ws/B6W1gRfirst picture on the left, how to solve to obtain same height of the second one? thanks
Hello,
We were set featured images for each blog post to be 645×800 px On that way you should get the same layout.
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How did you reach it? I mean I downloaded the original featured image and the dimensions there are different (not 645X800). I need to resize my images at 645×800 and after uploaded them set them as featured or do you mean something differnt? thanks
Hi,
We set those dimensions for Blog Gallery Loop template as you could see from this screenshot https://www.screencast.com/t/S5Qe9UnFMt So, you’ll need to upload images that are at least in this size or bigger, and then just do regeneration of thumbnails and everything should be resolved.
If you need further help, let us know. Thanks
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thanks, how to do regeneration of thumbnails? is it automatic? thanks
Hi,
You could try to do it with some 3rd party plugin like Regenerate thumbnails or similar.
If you have any further questions, please submit a ticket on our support forum https://qode.ticksy.com/ and one of our support agents will assist you.
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Hi there! I updated my theme, plugins, wordpress, etc, and it broke the links to my portfolio items. Now when I visit them, I get a 404 error both from the permalink in the portfolio item and from the link in the masonry grid. Any thoughts for how to fix this?
Hello,
Try just to go to Settings > Permalinks and choose Post name and save https://www.screencast.com/t/s7QcgzrKYp That should be helpful.
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Perfect! That worked, thank you!
You’re welcome.
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Hi, some of my site’s pages (https://composharing.it) simply don’t show some content: the Home page, for instance, randomly shows a black image instead of a slideshow, the CHI SIAMO page as well.
Sometimes I need to reload these pages, sometimes it doesn’t work either.
It looks it started after the last release of Wordpress (yesterday).
Hello,
Please, open a ticket at https://qode.ticksy.com/ and include your website URL with wp-admin access and our agent will gladly investigate. Thanks
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Can you please let me know what ‘directory plugin’ is used in the theme?
Hello there,
Beside WP job manager that is free third party plugin, listing demo also required Qode listing plugin and Regions for WP job manager. You can read more about listing setup in theme documentation http://bridge.qodeinteractive.com/documentation/17-listing/ . Also, our support team could help you with this part if you need any further help.
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Hello,
It looks like after latest Chrome update this happened.
Try just to add this part of code:
nav.main_menu {
top: 0;
}in Custom Css.
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thanks you it works!
You’re welcome.
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Hello
after Wordpress update, scroll down MENU nav.main_menu and jump.
Please have a look: https://www.gelavit.sk/ and https://www.storemedia.eu/
Thank you
Hello,
It looks like after latest Chrome update this happened.
Try just to add this part of code:
nav.main_menu {
top: 0;
}in Custom Css.
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I cannot preview the theme on my ipad pro. That makes me a bit suspicious. Will not buy a theme that will not load even on an ipad pro please fix this
Hello,
Thank you for writing in. Everything should be displayed well on Ipad Pro, so please, send us screenshot on support@qodeinteractive.com and we will check it closer. Thanks
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I think it is the preview mode of themeforest. Looked the theme up on the website and it worked. Although loading time was slow since there are so mang demos haha 
Glad to hear it is working well now. Thank you for the update. Our demos might appear slow, but this is only because we are showcasing lots of images with the highest quality. As such these images are not optimized and are making the load times higher. Also, our demo pages try to showcase all options at once, so you can see all the possibilities the theme could offer.
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I’ve purchased an extended support license, and your ticksy account keeps telling me I don’t have a license. We’re having an issue with wildeproductions.net/portfolio having gaps in their listings after we deleted 2 projects.
Hello,
It could be that on your browser is remembered latest session when support period is over. So, just clear the cache on your browser or open https://qode.ticksy.com for new browser and try again to open a ticket.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi. I upgraded the theme and loss all my settings. Is the settings file prior to upgrade available somewhere in the folders? I have a copy installed in local host but when i export it to use it online, it is encrypted and takes all urls as localhost. Can you please help? Thank you.
Hello,
Try just to go to Qode Options and click randomly on Save changes. On that way you should generate new static files from options in Qode Options. We hope that will be helpful.
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Hi. Thank you but may be I was not clear enough. Here is the problem:
We did some updates regarding qode plugin on the website and the “Qode Options – Import/Export Options” was reset and we lost all the configuration that we made there. We don’t have any backup of the “Export Code” but we do have a backup of the whole website before we did the update of the qode plugin. I configured the backup to work locally but the “Code Options” was not showing the correct data. Is there any possible way to recover the “Import/Export Options” setting from the backup that I installed locally?
Is it saved somewhere in a directory?
How are these settings in “Import/Export Options” encrypted ?
Hello,
Thanks for explanation. There is no option to recover it if Qode Options are not saved well even on that local backup. You could only reach your hosting provide to get you backup of database on server, where all options are saved actually. On that way you could revert it to previous state.
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Thank you. May I ask in which table these settings are saved in the database.?
Hello,
Here are instructions for migration so you could check this part about database moving: https://www.wpbeginner.com/wp-tutorials/how-to-move-wordpress-from-local-server-to-live-site/ You will need to go to phpMyAdmin or any other database tool that you are using, navigate to wp_options table and find qode_options_proya that are actually our theme options.
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Can i use this template on my others website? not only 1 website.
Hi there,
Thanks for writing in. By regular licence terms you are able to use it on one website.
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How can I show my contact page MAP section (Template: Contact Page) after the contact form?
Hello,
Yes, you could just put code for google map below code for contact form in this file wp-content\themes\bridge\contact-page.php https://www.screencast.com/t/Klt2ZnqjniB3We hope this will be helpful.
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Hi. My logo looks blurry and I don’t know what to do (www.guillembosch.es). I tried to make it bigger but it didn’t work. If I use it as an image in other places like widgets it looks great but not as a logo. Can you help me please? Thanks in advance!
Hi,
We are not able to see your logo image at all. It looks like this image is broken https://www.screencast.com/t/yZvTvmE6r So, just go to Qode Options > Logo and upload your own logo in all image fields (normal, light, dark…) Just make sure, that we implemented function that makes logo image double smaller then original size in order to insure good quality on retina devices. So, if you want to have logo in dimensions 100px x 50px you should upload image with size: 200px x 100px Hope this will be helpful.
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Hi, sorry, you can now see the logo on the website, we’ve been trying different things and that’s why you couldn’t see anything. We already tried what you said (double size) and didn’t work. What should we do? Thanks in advance!
Hello again,
Thanks for updating us. For this type of header, just add this part of code in Custom Css:
header.centered_logo .q_logo img {
image-rendering: auto;
image-rendering: crisp-edges;
image-rendering: pixelated;
}Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Thanks!!!it worked
You are welcome.
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