861 comments found.
What is the best way to update theme without losing content?
If you haven’t made any changes in the Php code of the theme then you can easily update the theme to the latest version without using the data of your website. If you have changed the code without using the Child Theme than you will have to make the changes every time when you will upload the latest version. Thanks
I have turned the Top Bar OFF, but it KEEPS SHOWING UP!!!
As we requested in the other comment, please provide the wp-admin details of your website so that we can diagnose and fix your issues. Thanks
Hi, before i buy this theme, I would like to know if it works with free language plugins like Polylang. Thanks a lot.
Yes it works with Polylang and thanks for your interest in our theme. We will further guide you if you will need our help in building your site with our theme. Thanks a lot
Ok, thanks for your reply.
You are welcome 
Hello,
I tried to access the documentation but the link on your site doesn’t work: https://www.webinane.com/support/lifeline-documentation/
Is the online documentation available yet?
Thanks,
Monica.
This was an old link of the documentation. Please download the fresh copy from themeforest account and you will get the documentation with that copy of Lifeline theme. Thanks a lot
ok that’s great thanks!
I paid for this template, it’s really a mess AND I can’t open a ticket on the site because it’s asking for a purchase code and it doesn’t recognize mine
there is no email address or no way to get in contact with questions about support options – this is nuts
hello
Thanks for asking us for help, we have two ways to send a support request to us, the first is to submit a ticket at https://webinane.ticksy.com and the second one is to send an email at support@webinane.com and our team will look into it. Please don’t worry about the theme, you might be missing something about it which we will guide you properly to set it up.
Thanks a lot
Thanks – I sent you an email. In the meantime – the documentation does not seem to keep pace with the updates – what’s the best documentation on applying page templates – this stuff I don’t think applies anymore:
Go to “Pages” => “All Pages” on sidebar of WP dashboard.On the “Add New Page” dashboard, locate the “Template” dropdown in the sidebar widget.From the “Template” dropdown list, you can select any template page. These template pages are over “9” in number.Go to “Sidebar” dropdown and choose an appropriate option.Click on “Publish” option on the right sidebar of the dashboard.
This new version seems to have the same problem – cannot turn off top bar, cannot hide the top nav and have just a hamburger as it was in the previous version.
Can you please check the Php version which you are using on your server and tell us so that we can know the reason why the features are not working on your end. Thanks
5.6.21 – can you please respond to my email?
Thanks for asking us for help, we will also respond you through email. Please note that you should be using 7.2 version of Php on your server. The latest version of WordPress and our theme need latest Php versions otherwise so many features don’t work because of obsolete commands. So please upgrade it and then try it, we are hopeful everything will be working fine. Thanks again.
Hi, how do I fix this image issue? It works only when I’m signed into wordpress.
https://prnt.sc/pfec3oThe issue is the contact us page
We haven’t implemented any such issue in our theme. Can you please give us details of it with the website information because your given screen shot is not opening. Thanks a lot
Hi, I just bought the theme. I 2 problems where I can’t find how to update the header on tablets and mobile.
1.How do I fix it where when I update the web version, it also updates the mobile and tablet version?
2. How do I create a menu that shows up on all 3?
Hello TheGillonaire,
1. You can set responsive header for tablets and mobile from Appearance -> Theme Options -> General Settings -> Responsive Header Style. https://ibb.co/VWqZyj92. No, on mobile view only responsive header style options will apply.
3. You can set menu for desktop , footer and mobile from appearance -> Menu . Here you can create and assign menus for responsive header, desktop header and also for footer. https://ibb.co/bdzXwxmIf you have still any confusion or any question you can submit your ticket on our support forum https://webinane.ticksy.com . We are always here to guide and help you.
Thanks.
hello,
I will like to know if i can use a payment gateway rave by fluterwave with your theme without payment?
We are sorry this payment gateway is not compatible with our theme. Thanks a lot
before i buy this, i want ask about the payment method. Can this add an offline payment method ? and can i use this plugins for the payments ? https://www.agenwebsite.com/products/woocommerce-indonesia-bank/
before i buy this, i want ask about the payment method. Can this add an offline payment method ? and can i use this plugins for add local bank payment ? ( this plugins compatible and can use with woocomerce ) https://www.agenwebsite.com/products/woocommerce-indonesia-bank/
Hello
Thanks for asking us for help, we will have to make this plugin compatible with our theme. At the moment this plugin is not compatible with our theme. You will have to order customization for this plugin.
Thanks again.
Hello, it seems that with the last update in the projects section the functionality of clicking on the photo (an arrow appeared) now does not work in browsers such as chrome or safari, so you cannot access the extended information of each project.
on lifeline theme. thanks
Ok let us try it out first and then get back to you, if we will find some problem than we will provide you the solution of it. Otherwise we will have to diagnose this error on your website. Thanks
Hi siurell96,
Please give me WP Admin details of your site at support@webinane.com . I want to diagnose this issue on your site.
Thanks.
The developer has fixed this issue on our server and we want to fix it on your end as well. Please send the access details at support@webinane.com Thanks
ok I send the email with the details. thanks
My support has expired, but I noticed that again ,the date on the individual event is in European time format (Day, Month, Year), which is confusing users since it shows correctly on the home page. I’ve had this problem before and it has never been resolved (I see it on your 2019 demo, too). How can I fix this – else I have to go and find another theme. 
We are sorry that you are facing this issue again, please email us and we will solve the issue immediately. Don’t be hurt because of it, this will never occur again. Please email your credentials at sugotech@gmail.com Thanks a lot
Pre-Purchase Question:
Can i integrate any other payment gateway? If yes or if any examples that people have done some. Please do share your thoughts.
Hello
Thanks for contacting us. If you are a developer then you can add a new Payment Gateway because you need technical skills of Php. But if you you are not then you will need customization by our experts. By the way which Payment Gateway you like to be integrated in it.
Thanks a lot
I would like to connect local bank transfer and EasyPaisa service available in Pakistan.
This is possible if you provide an API for EasyPaisa service or your local bank transfer service. If they are providing the API, we can do it for you. Please contact the service providers and make sure that they support only money transfer. Thanks a lot
Hello,
Do you provide any GDPR support?
Also, what documentation / guides are available to help us get up and going with your Theme?
Thanks!
Hi,
Thanks for your interest, yes Documentation is provided with the theme to help you build your website. But i am sorry to say our theme is not GDPR compliant. We have plans to make it GDPR compliant, if you will buy it, do let us know and we will update the theme accordingly.
Best Regards
Hello
We have launched a new version which has GDPR support. This new version has some new features as well. On your request we have given this feature urgently.
Thanks a lot
Where can I find in phpMyadmin the table with causes? I can not find or maybe I haven’t searched coreclty. Please tell me the name of tables for Causes. Thank you
Hi vlad1986,
You can find causes posts in wp_posts table in phpmyadmin.
Thanks.
Hi,
Can in front office to see donor list in cause page? I can see it in back office in cause page, down side, but not in cause page in front office. I mean Name, date and value of donation
Thank you.
Hi vlad1986,
Sorry for late reply because of local holidays in our country. You can only see donors list on backend, but don’t worry we will consider your requirement in our future update and will add this option for you.
Thanks.
I updated my theme today to Version: 3.8.4 and it completely broke everything. My menu is no longer the same, my fonts have all changed, some images are missing. What am I supposed to do now?
Thanks for asking us for help, please send your verified purchase code to our support email address that is support@webinane.com and then we will start helping you. Actually you might have missed some steps during the update process or your Php version might be creating problem. Let us diagnose it first and then get back to you. Thanks again.
My lifeline installation keeps adding users in my Wordpress system. And I get a confirmation mail with: New donor, and it’s data that’s been added (name, email, etc). Is this a known issue? How can I fix this?
Hello
Thanks for contacting us for support, it seems you have not purchased the item yet as we can’t see the purchase history of you. Please send an email at support@webinane.com and send the purchase code of this item as well, then we will provide you consultation about it.
Thanks a lot Webinane Team
Hi, Pre-sale question. Can in front office to see donor list in cause page? Thank you
hello
Thanks for your interest in our product, we are weighing in your options and we will reply you very soon.
Thanks again.
hello
This feature is available in Lifeline2 and in Lifeline we will add this feature in the upcoming update, we are introducing a new plugin for Donation in our theme. This plugin has the required feature but the completion may take 6 weeks to be completed.
Thanks for your interest, let us know if you want to know anything else.
si in 6 weekes we can have new module for donation and donor list in cause page in front office. thank you
Yes you will get it. Thanks again.
I can’t update the Lifeline for NGO to the latest version from within Wordpress. It says update package not available. Help!!!!!!
Thanks for asking us for help, can you please extend your support license first and then submit a ticket at https://webinane.ticksy.com so that our experts can help you overcome this issue. Thanks again.
Nope, I’m not extending any support license. I just want to update the theme and if you guys can’t assist me with that then I’ll never buy any theme from you. It is unacceptable that I have to pay just to run an update on a theme I already bought.
Ok don’t worry and don’t be harsh, you are a good client, we don’t want to lose you, we are ready to help, please send your request at support@webinane.com and we will diagnose and fix your issue. Thanks for your cooperation.
Dear Clients and Potential Buyers,
We have introduced a new version of the theme with the following improvements and updates,
We are also bringing some vibrant changes of design and donation plugin in the coming updates, you will enjoy these these brilliant features.
Thanks
