28331 comments found.
how do I make the add to cart button a rectangle? mine has rounded corner at the moment.
Hi,
Please check the default button radius setting in Flatsome>Theme Options>Style>Global Style.
Does not work.
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
Hey, could you add a option that we can set Product Upsell above description? Now I can only choose to set it below description or in sidebar.
I just googled, so many people talk about the feature.
Hi,
You can build your own custom product page layout with UX Builder. Please check out these docs:
my web: www.book247.vn. Nav Icon is no show a list menu on Mobile. Please help and thank you
Hi,
Can you submit a support ticket here?
Hello there! I have Ticket ID: 92596 (from 4/9/19) without support answer 
Hi,
I’ve sent a request to our Help Desk. It’ll be answered ASAP.
Thanks for your patience and understanding.
how I can change login/register link (../my account) to login shortcode of digits plugin?
Hi,
Please submit a support ticket here from the account where you purchased Flatsome.
Our support team will be happy to assist.
Hi guys, how do I remove the login/my account link on mobile nav? Can’t seem to work it out.
Hi,
You can remove it from Flatsome>Theme Options>Header>Header Mobile Menu -> Menu Elements.
also there is very little available responsive customization on the builder. when will you incorporate styling controls like ELEMENTOR
Hi,
Our developer team is working on UX Builder 2.0. It’s going to have more features and performance improvements.
your guide, help, troubleshooting site is very vague and doesn’t address some of the basic configuration one may need to add to Wordpress. it really needs to be revised to 2019. Your videos are also 2-3 years old.
Hi,
I’ll forward your request to our Help Desk. We’re already working on it, but your valuable opinions can help us to improve.
Thanks for the feedback.
how do I submit a review
Hi guys, When using ux_instagram_feed all I get is: “Instagram has returned invalid data.” Probably something has changed on their side? Any fix for this?
Hi,
It’s fixed in v3.9. It’s currently in beta testing and will be published soon. If you want to join our official Facebook Beta Testers group, you can test it on your staging as well.
Hello, the colors of the menu do not work on tablet or mobile and also in the top bar. Thank you
Hi,
You can add custom CSS into Flatsome>Advanced>Custom CSS -> Tablets and Down & Mobile Only sections, and add those classes into the CSS class section of menu items in the menu editor.
Hi, thanks for the reply, I tried adding the following to change the color and it doesn’t work:
header> div {color: # 000};
- top-bar> div {color: # 000};
- header-contact> li> a> span {color: # 000};
getting an Instagram error “Instagram has returned invalid data.” also tying to get from username but did’nt work for me.
Hi,
It’s fixed in v3.9. It’s currently in beta testing and will be published soon. If you want to join our official Facebook Beta Testers group, you can test it on your staging as well.
Hi,
Since a few days (latest WP update or something) The banners images background preview don’t show up anymore in UXbuilder. Just wanted to let you know.
Cheers!
Hi,
I’ve just checked with WP 5.2.3, WC 3.7 and Flatsome 3.8.4, it works here. Is that possible that it’s related to caching?
HI, OK Maybe something by my side. Ill check again. Thanks
My bad… It was a Jquery conflict. Thanks
Does Flatsome theme create new table in database ?
Hi,
No, Flatsome doesn’t create any table in database.
the script support ofline payment??
Hi,
It’s related to Woocommerce, not Flatsome. But, yes. Woocommerce supports Direct Bank Transfer, Check Payments and Cash on Delivery by default.
Since I installed the theme is says that I do not have support and that it ended January 1st, 1970, very strange. Anyhow. I just need help to remove the line under the headings across all pages. Please see attached which line I mean; http://tinyimg.io/i/KOP3QSS.JPG
Hi,
Can you submit a support ticket here?
Please don’t forget to mention support ending date in your message.
Hi is it posible to make product layout like this:
https://shopkeeper.wp-theme.design/shop/women/button-embellished-printed-cotton-jersey-top/Hi,
That’s a totally different theme, but yes, you can build a similar one with Flatsome.
Hi, I was using Elementor pro along with Flatsome, everything works great on page design, until I tried to make a footer on Elementor pro, I think it may have conflict with your theme? When saving the footer template, all pages will gone weird. I followed this tutorial: https://www.youtube.com/watch?v=9uEq_hqX-9Q
Is this an known issue or unknown issue? If it’s known issue how we fix it?
Hi,
We haven’t got any report about that issue. Can you submit a support ticket here?
Hi, Thank you for great theme. I love it. But I found one bug. If Woocommerce product is added in post, then product rating stars are not present. Instead stars are shown as SSSSS.
Can you help us please? Here is link of example: https://ibb.co/LgQx8QgHi,
If you think there is a bug, please report it by submitting a support ticket here. Ignore the auto-reply. All tickets are reviewed and the bug reports are forwarded to the developer team to check.
Thank you for helping to make Flatsome better. 
Bad system. If you dont pay for extra support – no one gives a Sh*t about real bug in theme….
Hey the cart is displaying in subtotal the price without vat. the class is class=”product-subtotal”
the total I meant
Hi,
Calculations are made by Woocommerce. Can you deactivate all plugins except Woocommerce, switch to the main theme, clear the cache and check again?
This item was featured on ThemeForest
Power Elite Author
Contact the Envato Market Help Team
