380 comments found.
Except I bought your theme but I can’t get the social icons to appear in the menu I entered your shortcode but nothing happens a little help
Hi.,
Thank you for purchasing our theme and contacting us.
Please send us your issues ( social icons to appear in the menu) with clear screenshots or videos along with your site credentials to get a clear view to help you better.
Kindly, mail us your site credentials immediately via the right bottom form located @ https://themeforest.net/user/designthemes?#contact So that we can check and have a clear look from our end.
WordPress admin login (Domain Name, Admin username, and Admin password)
FTP access login details ( FTP Host Name, FTP Username, FTP Password)
Regards., DesignThemes Support.
Hello. I updated the theme and now I can’t edit the sociable links in header. when I go to setting redart options > layout > Sociable > I can add the icons but can’t edit the links. I would appreciate if you could help.
Hi.,
Please be more specific on your query with some screenshots / videos. So that we can get a clear view and help you ASAP.
Regards., DesignThemes Support.
How to make the footer quick link menu item all caps? Please let me know soon the css code to add. Thanks
Hi.,
Get into Dashboard > Appearance > Customize > Additional CSS > Paste the below css code inside the text area > Save All.
.widget ul li {text-transform: uppercase;}
Kindly refer the screenshot: https://prnt.sc/pwtzx4
Regards., DesignThemes Support.
Hi, what is the recommended size (PX/PX) for the portfolio plugin, because when I put an image rather its too small, so the enlarge icon disappeared or the image is to big take more than the whole screen me when through your knowledge base and no luck
thanks
Hi.,
You have uploaded the portfolio images size are ( Width=’1170px’ mandatory. Height=’any’ ) automatic to converted portfolio images, You uploaded the height is small and images to convert a small portfolio image. and uploaded the height is high then images to convert a large size image.
Regards., DesignThemes Support.
Thanks for the quick reply also is it possible to make the collum == 1 ?
Hi.,
Available columns layouts are – Refer this – https://prnt.sc/pxaa1h If you want one column, We will customize it for you but we will charge for that. Let us know if you are interested.
Regards., DesignThemes Support.
Thanks guys
Hi.,
Thank you.
If you have any other queries, please feel free to contact us. We are always ready to help you.
Regards., DesignThemes Support.
Hi, I had installed and activated the theme but dummy data is not loading. Website URL: http://art-zhang.com/
Hi.,
Thank you for contacting us.
We have checked your site, it seems that you have imported all the demo content as per our demo site with dummy images.
Refer: https://recordit.co/GmsRWjrH18
If you have any other queries, found any difficulties, facing any kind of issues or need any support for this theme, please feel free to contact us. We are always ready to help you.
Regards., DesignThemes Support.
hi, the website become like this https://prnt.sc/pl47ty, i cant edit some info to update in website, pls help….izit the bugs? everytime need to ask u support to help, i already renew the license….n is very troublesome update….urgent
is been 3days no reply at all?!! what kind of services
Hi.,
Sorry for the inconvenience caused on your end! Actually, we were not able to available for the last couple of days due to the week off. You can easy to fix this problem. Please Go to dashboard / WPBakery Page Builder / Role Manager / and refer this – http://prntscr.com/pm6jcn
[OR]
Kindly, mail us your site credentials immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check your issues in your end.
Regards., DesignThemes Support.
Ola boa noite!!
Comprei o tema imaginando que o Tema Mountain Biking estaria incluso pois não tinha encontrado o forma de como compra-lo, como consigo adquirir o thema Mountain Biking ??
Grato fico no aguardo
Hi.,
Thank you for purchasing our theme and contacting us.
You can import the “MOUNTAIN BIKING” demo content from Dashboard > Tools > Demo Content Install option.
https://prnt.sc/pjzifw https://prnt.sc/pjzikeFor the purpose of demo content import, we have used the “Unyson” plug-in to import the demo contents.
Note: Before installing the demo content, please check that your server has the following limits as explained in our knowledge base link else contact your hosting support to do so.
http://support.wedesignthemes.com/knowledge-base/server-requirements/After Install the theme, you can simply activate the theme in dashboard > Appearance > Themes, here just click the “Activate” button to activate the theme. Then the notification message will appear in your dashboard for install and activate all the required and recommended Plugins.
After Install and activate the theme and plugin files, Please follow the instructions in the below knowledge base link for installing the demo contents using the Unyson plugin.
https://www.dropbox.com/s/kakd6zmsc4kvxpa/dt_unyson.gif?dl=0 http://support.wedesignthemes.com/knowledge-base/how-to-install-the-demo-content-via-unyson-plugin/Video:https://www.youtube.com/watch?v=Zt33ypi2uno
If you found any difficulties to import demo content, Kindly, mail us your site credentials immediately via the right bottom form located @ https://themeforest.net/user/designthemes?#contact So that, we can check and import the dummy data for you.
Refer:http://prntscr.com/mkev23
cPanel login details (Admin username and Admin password)
WordPress admin login (Domain Name, Admin username, and Admin password)
FTP access login details ( FTP Host Name, FTP Username, FTP Password)
Regards., DesignThemes Support.
It happens nothing when i click on top menu in my mobile, I choose responsive in the settings but the menues doesnt shows up when i click on “menu” in my phone., Is this a bug?
Hi..,
We checked your mobile menu issue android & iPhone.
Working fine.
Please be more specific on your query with some screenshots / videos. So that we can get a clear view and help you ASAP.
Hello, I’m having some issues with the slider plugin included with the template. I have a gallery: http://t01.b4f.myftpupload.com/fine-art-gallery/ but as you can see the vertical images are stretched out and the top and bottom don’t show. I toggled the “respect ratio” option but it doesn’t seem to do anything. Do you guys know what option I should choose so it doesn’t stretch the pictures?
thank you!
Hi..,
web checked slider working fine, Example below :http://prntscr.com/paqmcf http://prntscr.com/paqmiv http://prntscr.com/paqmxs
Please be more specific on your query with some screenshots / videos. So that we can get a clear view and help you ASAP.
I have tried twice now to register with your support page: http://support.wedesignthemes.com. In both instances it says to check for an email to complete registration and both instances I never received the email. Can you please contact me so we can get this set up asap.
Hi valeriesgallery13.,
We have sent your forum login details to your email id. Please have a look at it.
Regards., Designthemes Support
Wonderful Thank you
Hi.,
Thank you.
If you have any queries, found any difficulties, facing any kind of issues or need any support for this theme, please feel free to contact us. We are always ready to help you.
Regards., DesignThemes Support.
Hello, In the main slider of the page, How can I change the demo thumbnails appearing in the internal slides #3-#8? i was able to see and change thumbnails of the second main slide but the other slides have small thumbnails still showing demo data on the right-lower corner. Thank you
.
Hi..,
Kindly send your Admin Details.
Hello, Could you leave the instructions on how to change the thumbnails here as well (for my own future reference please) . And where can I send you the credentials??
Hello, I followed the steps and updated the thumbnails however it didn’t work AND I noticed that the thumbnails are coming from your server: http://redart.wpengine.com//wp-content/uploads/2016/05/woman-thumb.jpg
This is my page: http://t01.b4f.myftpupload.com/
Where do I disable the thumbnails from your server to mine?
Hi..,
Kindly refer to the below video to get a clear view to change the demo thumbnail of internal portfolio slides.
https://recordit.co/GKr0I0dVlORef: http://prntscr.com/p6rnz5
If you found any difficulties, Kindly, mail us your site credentials (WordPress admin login (Domain Name, Admin username and Admin password) & FTP access login details ( FTP Host, FTP Username, FTP Password)) immediately via the right bottom form located @ https://themeforest.net/user/designthemes?#contact So that, we can check and have a clear look from our end.
Regards., DesignThemes Support.
Hi, you just send me the same video. I already followed these steps. the template is configured to take the thumbnails from your server as I explained on my previous comment. I’ll send you the credentials now. thank you so much
Hi..,
Thank you for the details.
We have made the chnage. Please have a look at your site.
http://t01.b4f.myftpupload.com/Refer to the videos.
https://recordit.co/39C4xtleLJ https://recordit.co/y95nlmYN5S https://recordit.co/JsFSsEGuN5 https://recordit.co/I9rWMETy0RIf you have any other queries, found any difficulties, please feel free to contact us. We are always ready to help you.
Regards., DesignThemes Support.
AHA, okay with the updated Slider plugin everything is more clear. thank you
Hi.,
Thank you.
If you have any queries, found any difficulties, facing any kind of issues or need any support for this theme, please feel free to contact us. We are always ready to help you.
Ratings!!
Thank you for giving us this opportunity to serve you better. If you really like our theme and happy with our support, please feel free to give us your best rating (5/5 stars) which would be much appreciated and helpful for us to proceed support you all forever 
Please take one minute to share your feedback by clicking on a rating, click the below image to rate our theme:
Waiting to see your 5 stars rating.
Thanks in advance.
Regards., DesignThemes Support.
Hi, In slider revolution, How to change demo thumbnails appearing in the internal slides ? i was able to see and change thumbnails of #portfolio slide but #project slides thumbnails still showing demo data, please guide, thanks!
Hi..,
Kindly refer the below video :
https://recordit.co/GKr0I0dVlORef : http://prntscr.com/p6rnz5
Regards., DesignThemes Support.
how can I change the top menu to always appear instead of being hidden in the menu?
Hi..,
Please send page link of your issues. So that we can get a clear view and help you ASAP.
Regards., DesignThemes Support.
Hi..,
http://prntscr.com/p4lg75 – Which one you are referring to, Please send clear description and screenshots of your query. If you want to hide this sticky menu , Go to Dashboard / RedArt Options / Layout / Header (tab)/ disable Sticky navigation Option refer this – http://prntscr.com/p4li1hRegards., DesignThemes Support.
Hello, I get the following error when I try to install the demo content:
Maximum execution time of 29 seconds exceeded in /var/www/wp-includes/class-wp-image-editor-imagick.php on line 369
I followed the recommended php configuration and verified via phpinfo:
Max_execution_time 600
Memory_limit 256M
Post_max_size 128M
Upload_max_filesize 128M
max_input_vars 5000What can we do to get pass this error??
Hi.,
Thank you for contacting us.
Kindly, mail us your site credentials immediately via the right bottom form located @ https://themeforest.net/user/designthemes?#contact So that, we can check and import the dummy data onto you.
Refer: http://prntscr.com/mkev23
cPanel login details (Admin username and Admin password)
WordPress admin login (Domain Name, Admin username, and Admin password)
FTP access login details ( FTP Host Name, FTP Username, FTP Password)
Regards., DesignThemes Support.
Can I use an iPad (2018 version) to download and upload this theme to my Wordpress hosted site?
Yes you can…with the help of apps like ftp manager
hello guys, is there an update on the theme?
Hi..,
We have updated our theme on 2019.08.26 version 1.8.2 . Let us know any other issues.
Regards., DesignThemes Support.
Hola, buenos días, necesito comprar este artículo, pero quiero confirmar que la importación demostrativa está funcionando bien y si compro la versión de WordPress tengo el diseño de fitness que me interesa, de lo contrario envíe un enlace directo para ese diseño
Saludos rodrigo diaz
Hi.,
Thank you for the interest in our theme and contacting us.
Yes, our theme comes with demo content as per our demo site.
For the purpose of demo content import we have used “Unyson” plug-in to import the demo contents.
http://prntscr.com/oy75e0 http://wedesignthemes.com/docs/redart/images/assets/dt_unyson_import.jpg http://redart.wpengine.com/landing-page/ https://redart.wpengine.com/fitness/We have offer a setup service as free of cost for basic installation and import the dummy data.
If you are looking for basic installation and setup only means we can able to help on this with free of cost. Just purchase the theme then send us your site credentials immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can imported all the dummy data and make the required settings for you.
Refer : http://prntscr.com/mkev23
cPanel login details (Admin username and Admin password)
WordPress admin login (Domain Name, Admin username and Admin password)
FTP access login details ( FTP Host Name, FTP Username, FTP Password)
If you have any other queries, please feel free to contact us. We are always ready to help you.
Regards., DesignThemes Support.
Hello! Bought this template without noticing that it is under Wordpress. Is there an HTML version?
Hi.,
Thank you for contacting us.
Kindly Purchase the HTML template from the following link and apply for refund from following link and we will approve it. Also please send us the purchase code of the Red Art template with the refund request. So that we will proceed your refund for the wordpress theme you have purchased.
https://themeforest.net/item/red-art-html-portfolio-art-gallery-website-template/13439140 https://themeforest.net/refund_requests/newRef : https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund
If you have any other queries, found any difficulties, please feel free to contact us. We are always ready to help you.
Regards., DesignThemes Support.
Thanks for understanding! I bought the template in the html version and sent the purchase code and a request for a refund on the link you provided.
Hi., I still haven’t received a refund. How long does this have to happen?
Hi sidarvik.,
It seems that we have refunded the wordpress theme purchase. Please purchase the wordpress theme again and apply refund for the html template and we will approve it.
Regards., Designthemes Support
Nothing works how it has to. The revolution slider is not included. The Portfolio can´t be filled and the demo content isn´t completed. I want me money back!!!
Hi.,
Thank you for contacting us.
Kindly, mail us your site credentials immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and import the dummy data for you.
Refer : http://prntscr.com/mkev23
cPanel login details (Admin username and Admin password)
WordPress admin login (Domain Name, Admin username and Admin password)
FTP access login details ( FTP Host Name, FTP Username, FTP Password)
For the purpose of demo content import we have used “Unyson” plug-in to import the demo contents.
After Install the theme, you can simply activate the theme in dashboard > Appearance > Themes, here just click “Activate” button to activate the theme. Then the notification message will appear in your dashboard for install and activate all the required and recommended Plugins.
After Install and activate the theme and plugin files, Please follow the instructions in the below knowledge base link for installing the demo contents using the Unyson plugin.
https://www.dropbox.com/s/kakd6zmsc4kvxpa/dt_unyson.gif?dl=0 http://support.wedesignthemes.com/knowledge-base/how-to-install-the-demo-content-via-unyson-plugin/Video: https://www.youtube.com/watch?v=Zt33ypi2uno
Regards., DesignThemes Support.
Hi, How do I set my own gif animation to site preloader instead of using text input on buddha’s panel? Is it possible ?
Hi Gayandarshna..,
Yes, Its possible. We will customize it for you at free of cost.
Regards., DesignThemes Support.
