23226 comments found.
hi sir i am facing issues regarding wishlist. plz resolve these 1. When i add any product in wishlist and click on wishlist icon in header, then 404 noting found in seen. i think url is not ok on the icon. how to correct it.
2. When i click on wishlist on top header, i got that product. but if again i add one more product to the wishlist, and i click on the wishlist link of top header i find only previously added product. how to remove chaching on whislist.
Hi,
Can you please contact us via our support system with your site WP-Admin Login details so our experts will check it for you.
Best Regards.
The domain name on which we have installed this theme got expired and we do not have plan of renew the domain again. We would like our license to be refresh – as we didn’t deactivate it before the domain expiry.
Thanks
Hi,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Best Regards.
Hello friends,
I have a problem with the mobile menu, I detail in each number the problem (Nº1- Nº2). – Please see attached image: https://ibb.co/LPJdZJt
1.categories that deactivate the subcategories for mobiles from the menu, but the same are the subcategory arrows.
2. Arrows that were not deactivated, which try to show the subcategories deactivated for the mobile menu.
Configuration that you do not see the subcategories in the mobile menu: https://ibb.co/9p6WpRN
URL test site: www.kreadigital.cl/farma/
I’ll look forward for your answer.
Regards, attentive Aaron Alvarez M.
Hi,
First of all, you are using old version of the Theme 4.11.7, So, first of all, update the WP and then Theme to the very latest version and after that update, all the Theme required/recommended plugins as well.
Please check the Theme changelog here:
https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs
How to update the Theme:
https://smartwave.freshdesk.com/support/solutions/articles/12000052422--13-update-porto-theme-manually-without-loosing-any-data-
After updating the Theme please go to Porto >> Theme License and deactivate the Theme from there and then again Activate the Theme with same purchase code and then go to Appearance >> Install Plugins and update all the Theme required/recommended plugins from there one by one.
After that, you have to update the WooCommerce database as well.
Now, There are Three Stages of Menu Items. Main Menu Item >> Sub Menu Item >> Sub Sub Menu Item as showing in this screenshot: https://screenshot.net/7p5roan
And it expends the Menu Items in the mobile version in the same hierarchy as it is set under Appearance >> Menu.
And the Option which you showed in your screenshot: Don’t show a link on mobile panel, If you checked this option “YES” then it will remove the complete Sub Menu Column, from Mobile version.
Best Regards.
Dear,
Thanks for your quick response. Update the theme according to your instructions, but what I need was not fixed.
I want to eliminate the arrows that indicate that there is sub sub menu for the mobile version, for the desktop version the sub sub menu I need visible.
For the mobile version, the arrows that indicate that there is a sub-sub menu is uncomfortable because it does not open, as the image shows: ( I want to remove only the arrows that indicate the sub sub menu mobile ).
- https://screenshot.net/3pemdaq
I hope you understand me
Best regards.
Hi,
Please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
#nav-panel .mobile-menu li ul.sub-menu li.menu-item-has-children.has-sub span.arrow:before{
content: ' ' !important;
}
Best Regards.
Hello!
Sir! i’m using a live chat plugin,so when i activate this it has not working properly show “encountering layout issues” i don’t know what is that. and my chat pluging are show at the bottom of footer https://prnt.sc/p9zx25 (https://thebuyernet.com)
but this plugin main view is https://prnt.sc/p9zy44
It’s working perfectly when i use others them but when i active porto then it’s not working.
Regards.
Hi,
It means your Chat plugin is not compatible with Porto WordPress Theme. So I suggest you do not use the plugin with the Theme or try with any other chat plugin, otherwise, if you only want to use the particular plugin then please contact plugin Author and ask plugin Author to Customize the plugin and make it compatible with the Theme for you.
Best Regards.
Dear Support, I have a shop in webpage. If I want to change to another domain, is valid with the same key license ? Or I need another ?
thanks regards, Joaquin
Hi,
Please read and follow the instructions written in the below-given articles:
https://smartwave.freshdesk.com/support/solutions/articles/12000052391--3-transfer-re-use-license-from-test-to-live-site
https://smartwave.freshdesk.com/support/solutions/articles/12000052418--9-theme-forest-license-policy-
Best Regards.
Hello,
I would like to buy your item, but I have a question. Is there any way to show the quantity in stock of variations?
The total stock is shown, but I like to show the stock of each variation when the customer selects the size and color.
I am looking forward to your response. Thank you!
Hi,
First of all thanks for showing your interest in Porto WordPress.
Yes, you can easily set/show the different stocks for different variations on the single product page using Porto WordPress Theme, You have to set stock quantity for every single variation as per your requirements as showing in this screenshot: https://screenshot.net/v0vzqt7
You can check this product on my test site:
http://hubdatasolutions.com/pearl/porto/shop2/product/test/
Best Regards.
Hello , Im using api by hitting wo commerce(wordpress) to get all details related to products.Now i want to integrate Porto theme to build web . Please help me how to integrate it for existing wo commerce products. Is demo content replace the existing content ?
Hi,
First of all thanks for showing your interest in Porto WordPress.
Yes, you can easily replace the Demo existing content with your own content.
Best Regards.
Hi,
I’m using a Google Font (Roboto) for all text on my site.
However, there’s a delay in loading the font. The default font appears for a split-second, and then Roboto loads up.
Is there a way to load Google Fonts instantly?
Thanks, Aldo
Hi,
This is not the Theme issue but this is called Browser Rendering, All the modern browsers have rendered the site first, please read this article:
https://smartwave.freshdesk.com/en/support/solutions/articles/12000052393--5-browser-rendering-site-crashed-when-loading-page-and-after-loading-works-fine-
And Please also read our Speed Article as well:
https://smartwave.freshdesk.com/support/solutions/articles/12000052420--10-porto-site-speed
Best Regards.
Hello, the paypal logo on checkout page is to big and blurred on responsive screens https://prnt.sc/p9sjtb, how to fix this? thanks
Hi,
Just checked your site now and it is working fine at my end on my mobile, no issue on your site, It must be the cache issue on your device: https://screenshot.net/4l4m8fd
Best Regards.
Hi, it ist ok now because I inserted in custom css:
@media (max-width: 575px) {
.payment_methods .payment_method_paypal img {
width:45%;
height:auto; Not a css expert but it fixes it for now. Thanks
Sound’s Good!..
hi, when i create a new product than why tab of size guide appears, how to remove this tab.
how to customize related products in a product page. i want to add slider of related product having only same category products
Hi,
1. Please read and follow the instructions written in this article:
https://smartwave.freshdesk.com/support/solutions/articles/12000057083--22-how-to-remove-size-guide-tab-how-to-create-different-size-guide-chart-for-different-products-
2. Related Products is a section on some templates that pulls products from your store that share the same tags or categories as the current product.
These products cannot be specified in the admin but can be influenced by grouping similar products in the same category or by using the same tags.
Related products (automatic) also show on the product page.
And you can only turn ON/OFF the Related products from Appearance >> Theme Options >> WooCommerce >> Single Product.
Best Regards.
Hi,
I want to buy the “Measurement Price Calculator” Plugin is it compatible with that theme?
Hi,
First of all thanks for showing your interest in Porto WordPress.
Sorry to say that but we have not tested the Measurement Price Calculator plugin with the Theme so we are unable to suggest you on it, If you want to use the particular plugin you can try with the Theme.
Best Regards.
can u tell me how to increase no. of columns in footer. and how to change the clour of footer background and texts
and how to remove vendor tab in case when admin itself add any product.
Hi,
1. Please read and follow the instructions written in the below-given article:
https://smartwave.freshdesk.com/support/solutions/articles/12000056890--17-how-to-configure-footer-in-porto-wordpress-
https://smartwave.freshdesk.com/support/solutions/articles/12000057055--21-how-to-change-color-of-footer-in-porto-wordpress-
2. Please read and follow the instructions written in this article:
https://smartwave.freshdesk.com/support/solutions/articles/12000061691--37-how-to-remove-vendor-info-tab-from-single-product-page
Best Regards.
Hello, I had written you an email telling you that I had to update my port 3.5 version, you replied that there was no problem, but at the time of installation I have a fatal error and now my ecommerce is DOWN. I enclose the error. PLEASE INTERVENE QUICKLY THE SITE IS OFF LINE.
require_once(): Failed opening required ’/web/htdocs/www.sommerg.com/home/wp-content/plugins/porto-widgets/widgets/price_filter_list.php’ (include_path=’.:/php7.1/lib/php/’)
Hi,
We have replied your support ticket #58604, Please check your ticket reply and reply to your support ticket.
Best Regards.
Hi, I want to use the price table. I can place the shortcode, but in my WP Dashboard there is no tab for the price tables in the left side bar. How can I fix this?
Hi,
You have to use the Ultimate Addon for visual composer element “Price Box” or you can use “Porto Price Boxes” element as well on your site any page and set it as per your requirements: https://screenshot.net/8yy9xhg
Best Regards.
I understand, but where can I edit the price boxes. I’ve made the element on a page https://screenshot.net/n125rbg but don’t see any option anywhere to edit my price boxes. There is also not a tab in the left sidebar to go to price boxex, which i saw in one of your videos.
Hi,
Please contact us via our support system with your site WP-Admin Login details so we will set the element for you on your site as on a Test page.
Best Regards.
www.hearingaidssupplier.com I buy a new porto theme today , but, i have a problem with the activation of the theme.
I get the message: Your ip address is blocked as spam!!!
Please help.
Chris
Hi,
Can you please contact us via our support system with your site WP Admin Login details and the purchase code PDF file so we will check and solve the issue for you.
Best Regards.
hi, how to change the search icon colour in menu. and also the coloe of three lines of menu in sticky header in mobile view.
and wishlist icon color also.
and i want to remove top header in mobile only not in desktop. how can i do it.
Hi,
1. For Changing the Color of the Search Icon in Mobile Version of the site, Please copy and paste the below-given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and change the color as per your requirements.
#header .searchform-popup .search-toggle {
color: #ffed1e !important;
}
For changing the color of the Menu Toggle Bar in Sticky header on the Mobile version, Please copy and paste the below-given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and change the color as per your requirements.
#header.sticky-header .mobile-toggle {
color: red !important;
}
2. For changing the color of the Wishlist Icon in Header, Please copy and paste the below-given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and change the color as per your requirements.
#header .header-main .header-contact a.wishlist {
color: yellow !important;
}
3. For removing the Header Top in Mobile version only, Please copy and paste the below-given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the mobile browser cache.
@media (max-width: 767px){
#header:not(.header-builder) .header-top {
display: none !important;
}
}
And if you have any issue remaining or the new issue then please generate a fresh new ticket via our support system, so our experts will help you in solving your issues.
Best Regards.
for point 1. i changed the colur of serch icon using your code. but sir i want it white in mobile header and black in colour in sticky header in mobile. but at present this is giving same colur in both cases.
Hi,
For Normal/Main Header:
.header-main .searchform-popup a.search-toggle {
color: #fff !important;
}
For Sticky Header:
.sticky .searchform-popup a.search-toggle {
color: #000 !important;
}
If it not works then please contact us via our support system with your site WP Admin Login details so we will check it for you.
Best Regards.
I have finished applying the theme. But only the header works properly and the body part is The site is experiencing technical difficulties. Is output. This message is displayed even though all the versions and plug-ins have been met.
Hi,
Please make sure that you have Installed and Activated the Theme required/recommended plugins, If yes, then please contact us via our support system with your site WP Admin and CPanel Login details so we will check and solve the issue for you.
Best Regards.
I try to install the Revslider plugin manually. Can you support zip files?
i want 6.10 Revslider zip files
Hi,
Please download the latest version of the plugin from this article and Install it on your site:
https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution
Best Regards.
thank you. It was helpful.
Most Welcome!.. 
I have 2 Sets of variations SIZE/COLOUR (SMALL-BLUE & RED, LARGE-GREEN). I have 3 variations Total. However, If someone select Large, it still shows blue and red. I only want it to show green.
To clarify, in the view that shows the boxes instead of dropdown for variations, it shows all possible variations even the options that don’t exist . IE Large Red/Blue don’t exist but stay appearing as options when large is selected. You can click it but no price. They should not be there until someone switch large to small
Hi,
The Variable product shows all the possible variations, but if any variation does not exists then it will disable it and not allow to select that variation, Like:
There are 2 Colors and 2 Sizes.
Colors: Black, White
Sizes: Large, Smalland you have created three variations, Like:
Black and Large
White and Large
Black and SmallNow, you can see the one variation, White and Small has not been created, right, So on your product page, It will show White and Small variations for selection but will not allow you to select it or simply disable the one variable if you select other, Like if you select White, It disables Small and if you select Small, it disables White, but it will not completely remove it, because of White and Small variables still there for other variations as well.
This is the default functionality of the WooCommerce and it is working fine at my end with the latest version of the Theme and WooCommerce.
Hope this makes sense and if still, you think it is not working properly on your site, then we have to debug your site and for that, you have to contact us via our support system with your site WP-Admin Login details so we will check it for you but after extending your support extension because your 6 months of support period is expired from 11/12/2018. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
I’m having this error
/wp-content/themes/porto/inc/functions/class-dynamic-style.php:170 Stack trace: #0
Hi,
Please make sure that you have updated the Theme properly and also update the Theme required/recommended plugins as well.
Please once again try to update the Theme by following the steps listed in this article:
https://smartwave.freshdesk.com/support/solutions/articles/12000052422--13-update-porto-theme-manually-without-loosing-any-data-and then go to Porto >> Theme License and deactivate the Theme from there and then again Activate the Theme with same purchase code and then go to Appearance >> Install Plugins and update the Theme required/recommended plugins from there one by one and finally check your site after removing the browser cache, Hope your issue will solve.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 21/07/2019. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
