23226 comments found.
Hello, I have a few questions. 1. How do I completely remove the pop up news letter with image 2 How do I remove “BE THE FIRST TO KNOW Get all the latest information on Events, Sales and Offers. Sign up for newsletter today.” That’s on the bottom of the page 3. And what’s the difference between word press editor and wpbakery page editor. Thanks!!!
Hi,
1. Please read and follow the instructions written in this article:https://smartwave.freshdesk.com/support/solutions/articles/12000052389--1-home-page-pop-up-modal-box-background-image-and-text-changing-or-removing-
2. You can change/remove it from Appearance >> Widgets >> Footer Top Widget as showing in this screenshot: https://screenshot.net/7jvgkcl
3. WP Bakery and WordPress editors are both different editors, Porto WordPress based on WP Bakery and WP Bakery is the required plugin for using the Porto WordPress, You can also create your site using WordPress editor as well but with WordPress editor you will not be able to use the Theme elements, you will only be able to use the Theme elements using WP Bakery plugin.
Best Regards.
Search related – The search bar shows duplicate results (in the dropdown) when you type in the product name i have 3 products called moovit and they total results are 6, 2 of each even though there is only 1 of each product in the system.
If i type moov – i get 3 but when i add “it” to the end then i get 2 of each for 6. Happens for a bunch of products – solution?
Hi,
Please make sure that you are using the very latest version of the Theme and Plugins, If not then please update it and check your site after removing the browser cache, Hope your issue will solve.
OR
If the issue will not solve with above solution then please try once with deactivating all the third-party plugins and check your site after removing the browser cache, Hope your issue will solve and then again you have to activate all the third-party plugins one by one and check which one is creating an issue on your site.
Please read the below given articles as well for understanding the way the Search Works:
1. https://smartwave.freshdesk.com/support/solutions/articles/12000059604--29-what-is-the-difference-between-live-search-and-normal-search-and-how-to-use-both-
2. https://smartwave.freshdesk.com/support/solutions/articles/12000059605--30-how-to-set-choose-change-search-result-page-layout-
And if still, the issue will not solve then we have to debug your site and for that, you have to contact us via our support system with your site WP-Admin Login details but after extending your support extension because your 6 months of support period is expired from 11/12/2018. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
I have isolated the issue. It products will appear twice in the search dropdown if you search a word that is both in the product name and as a tag. So the search tool is not consolidating search results in this case. It is not related to the most updated theme, external plugins at all.
Are you aware of this issue? I am very familiar with your theme. This is a use case scenario of your search tool. It should consolidate products in the list
Hi,
I have just tested it at my end on my test site and finds it is working fine with the same scenario as well, The issue is only on your site and if you are using the old version and plugins then it is surely because of that. So you have to update the Theme and Plugins or try to test the Theme on a fresh new WP, I am sure you will not finds the issue.
Best Regards.
If you are saying that updating the theme will fix the issue? This was installed on a fresh DB when i downloaded the theme 1 month ago.
So you are suggesting that this was previously an issue with your theme that you already solved in a recent release?
I have tested on mine, by removing the tags, the products only show once. I only have plugins recommended or needed for porto.Hi,
Ok, then we have to debug your site, because the issue is only on your site, and updating theme and plugins means the old Theme version is no more compatible with the latest plugins and WP, that is the reason I asked you to update the Theme and Plugins and then test, If the issue will not solve then we have to debug your site and for that you have to create a clone of your site on a test site and then share the WP Admin of the cloned site with us but after extending your support extension because your 6 months of support period is expired from 11/12/2018. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
How do i change the homepage popup which asks for email
Hi,
Please read and follow the instructions written in this article:
https://smartwave.freshdesk.com/support/solutions/articles/12000052389--1-home-page-pop-up-modal-box-background-image-and-text-changing-or-removing-
Best Regards.
Hi, Im busy looking into the most suitable shop theme, it needs to have very image based home page with nice big image sections linking to categories. So i love this design https://www.portotheme.com/wordpress/porto/shop12/ but notice those grid sections are just images with the text and buttons on (as opposed to background images with live text and button link function). This is smoke and mirrors to me, but you may have done it just to show possibilities. My question is obviously can this really be done as i can see it, but properly with background images and live text buttons with this theme?
Hi,
You can simply put the Links on those Images working in Grid on the Home Page, by editing your Home Page and you will find Porto Masonry Container and Porto Masonry Items under it and under Porto Masonry Items you will find Single Images elements, You just have to edit the Single Image elements and set the URL on click as per your requirements as showing in this screenshot: https://screenshot.net/ryjx6c9
OR there is another way, you want button on Image separately right, You have to use the Row element instead of Image element in Porto Masonry Container >> Porto Masonry Item and set the Image as Background Image for the row and then add Button element in it as showing in this screenshot: https://screenshot.net/moly0b0
, Hope it helps.
Best Regards.
Greetings,
We are trying to change few things…please see screenshot. http://prntscr.com/pbqngyThanks in advance!
We also see that the cart button on top right is just spinning? http://prntscr.com/pbr133 thanks in advance
Is there any way to have the home page with white text and the product page in black?
On the home page there is a box we want to change to white http://prntscr.com/pbrgwmThanks for everything.. Thanks in advance!
Hi,
1. For changing the Menu Color, You can change it from Appearance >> Theme Options >> Skin >> Main Menu as per your requirements: https://screenshot.net/yl9wwir
2. You can change the Cart Icon color as per your requirements from Appearance >> Theme Options >> Skin >> Mini Cart as per your requirements: https://screenshot.net/yg1zzu5
3. For Removing the Right Border of the Contact Info, Please copy and paste the below-given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
#header .header-main .header-contact {
border-right: 0 !important;
}
4. For Cart Icon continuously moving on Home Page, Please once check after deactivating all the third-party plugins and check your site after removing the browser cache, Hope your issue will solve and if not then please contact us via our support system with your site WP-Admin Login details so we will check it for you.
Best Regards.
Thank you.. That worked.. just one more thing please..
How can i change the color of the header product page? http://prntscr.com/pbs9b4It shows your number and the USD info on top?
Thank you
Hi,
Please go to WP-Dashboard >> Pages and finds and edit the Shop Page as showing in this screenshot: https://screenshot.net/5m84efz
and after editing the page scroll below to the bottom you will find Skin Options for the page and you can change the Header Color for the page from there as per your requirements: https://screenshot.net/l36qluk
Best Regards.
Thank you for your reply… but i think we need the text color change not the background.. Thanks in advance.
Hi,
You have to change the Text color using Custom CSS, Please contact us via our support system with your site WP-Admin Login details so we will check your site and provide you the Custom CSS for changing the Text Color.
Best Regards.
Hi! i’ve a pre-sale question:
In the category-page there is the possibility to put a different description and a different cover-image for each categories ? https://www.portotheme.com/wordpress/porto/shop7/product-category/accessories/
Here an example: http://wp.e26.it/example.png
Thank you very much!
Hi,
First of all thanks for showing your interest in Porto WordPress.
Yes, you can easily set the different description and a different cover-image for each product categories as per your requirements.
Best Regards.
Thank you very much. Do you have a demo wp-admin area where i can access only to view it? thanks!
Hi,
Sorry to say that but NO, it is not possible to check the Admin area before purchasing the Theme.
Best Regards.
The back to the top of the page icon, must i remove it with CSS or is this a theme option? I can’t find it..
Hi,
No, There is no Option to turn it OFF you have to use Custom CSS for removing it.
html #topcontrol {
display: none !important;
}
Best Regards.
Okay thanks again, great support!
Most Welcome!.. 
Здравствуйте. загрузил один демо шаблон. теперь хочу его поменять на другой. как это сделать чтобы не двоились страницы?
Hi,
If you change or Overrides the Demo it will override the Pages, Products, Images. And you can easily Override the Demo on the site by just check yes to Override as showing in the below-given screenshot:
Just install override previous content when you installing a new demo it will override your previous content. Please see this screenshot for better understanding: https://prnt.sc/i9wm59
OR
You need to reset your WordPress then install a fresh new demo and remember it will remove all of your Content. Please use this plugin for resetting your WordPress:https://wordpress.org/plugins/wordpress-reset/
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 22/05/2019. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi, when i add more than 15 items in a category, my page becomes distorted. why is that?
Hi,
Can you please make sure that you are using the very latest version of the Theme and Plugins, If not then please update the Theme and Plugins as well and check your site after deactivating all the third-party plugins and removing the server, site and browser cache, I am sure your issue will solve and then you have to update all the third-party plugins one by one and check which one is creating an issue on your site.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 16/04/2019. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi,Visual editor and slider asking for update, i enter the license but keeps saying update failed
Hello,
Please download the latest plugins from the below given articles and delete the old version of the plugins from your site and Install the latest downloadable one:
https://smartwave.freshdesk.com/en/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution
Best Regards.
Hello, I’m trying to install this theme on to my wordpress site. My site crashes every time I get to the part where all the plugins and other stuff are uploading. A few I get the success text to the right but then others. I get the error ajax then after that my site crashes. Please help me
Hi,
Please make sure that your server requirements must meet the latest Theme minimum requirements as given in the Theme Documentation here:https://www.portotheme.com/wordpress/porto/documentation/requirements-for-theme/, And then follow the steps showing in this video:
https://www.portotheme.com/wordpress/porto/documentation/installation-video/, I am sure you will not finds the issue and if yes then please contact us via our support system with your site WP-Admin Login details so we will check and Install the Theme for you on your site.
Best Regards.
Ok thanks so I’ve been working on my site and I think its mail poet news letter that’s crashing my site. I manually uploaded 5 plugins so far and its working. But when I also try to manual upload mail poet news letter it still crashes but the others so far don’t. I will try the auto upload with wp baker and rev slider since they are premium plugins, they worked before. I got the plugins I uploaded from wp.org. Is that OK what Im doing? Oh my site meets the requirements 256 memory and 600 php execution time. Also Mail poet has a newer version, version 3, will that work instead? Thanks
Hi,
Sound’s Good!.. that you are able to find the cause of the issue, And Regarding Premium plugins you can download those plugins from this article:
https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution.
And yes you can use the MailPoet3 plugin as well.
Best Regards.
OK thanks. One more question, do I change file permission change back to a more secure one. I think I heard 777 is not safe due to hackers
Hi,
Yes, you can change it back as well.
Best Regards.
Hi, just wanna know how to change the cart icon to some other icon?
Hi,
Please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and change the Icon Code as per your requirements.
#mini-cart .minicart-icon:before {
content: "\f217";
font-family: "Font Awesome 5 Free" !important;
font-weight: 900;
}
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 13/04/2019. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Also what icons options we have for cart logo which we can put in code?
Hi,
I am not able to check your site, It is showing this: https://screenshot.net/4x56rs5
Best Regards.
Hi,
Please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
#mini-cart .minicart-icon {
width: 0 !important;
height: 0 !important;
border: 0 !important;
}
#mini-cart .minicart-icon:before {
border: 0 !important;
width: 0 !important;
height: 0 !important;
}
Best Regards.
Hi, love your theme.
Just noticed something. I had a background image for my sticky header on the homepage & it was working great, but when I changed my banner position to “default”, it stopped working. The only time the sticky header background image works on my homepage is when the banner position is set to “Behind Header”.
All the sticky header settings on the homepage are set to the way I want. Background image is set & the transparent option is not check marked, but it still doesn’t show my sticky header background image as long as the banner position is set to default. When I toggle between “Behind Header” & “Default” with the exact same settings, it only works with Behind Header which is not what I want.
Any way to fix the issue? Thanks
Hi,
Can you please contact us via our support system with your site WP Admin Login details so we will check and provide you the solution for it, If possible.
Best Regards.
Hi ! With the theme purchase comes WP backery visual builder?
Hi,
First of all thanks for showing your interest in Porto WordPress.
Yes, WP Bakery plugin is the required plugin for using Porto WordPress Theme and is included in the Theme Package as well.
Best Regards.
This theme have an spanish translation ?
Hi,
Yes, Porto WordPress supports the Spanish Language as well and also compatible some of the Best Language plugins listed below and you can use anyone from it as per your requirements.
Compatible with WPML plugin
Compatible with Polylang plugin
Compatible with qTranslate X pluginBest Regards.
This theme is lifetime updates ?
Hi,
Yes, You will get Life Time update of the Theme.
Best Regards.
With this theme and visual builder plugin can i make a landing page without menu bar?? Because i want to make a site, and some landings for product promotions and sales.
It’s like a blank page with only the content of the landingn (Product and promotions), no menu, no side bar, only the content
Hi,
Yes, you can create the page without sidebar and menu easily, You have to hide the complete header from any page using Page (View Options) as showing in this screenshot: https://screenshot.net/l50wyfm
and regarding sidebar, you can simply choose without sidebar layout from the Page (View Options) as well for any particular page as showing in this screenshot: https://screenshot.net/r384ps6
Hope it helps, If you have any issue then please generate a support ticket via our support system so our experts will help you in sorting our your issues.
Best Regards.
Hi! First… what a great theme! I used Avada before but this theme is much much better! Can you help me with something please. How can i place 3 items in the top footer area? When i add content then the content is not showing beside eachother but above. I want it just like in this demo: “https://www.portotheme.com/wordpress/porto/shop22/”
Thanks in advantage
Hi,
You can simply add Content above Footer using Widgets and also using Blocks as well, I am not sure what exactly you are talking about, so I suggest you please contact our support system with screenshot having marked on it what exactly you want to achieve so that our experts will help you and provide you the proper solution.
Best Regards.
Yes i know i can use the widgets, but when i add 2 widget sections to the top header then the widgets appear above eachother and not next to eachother
Hi,
Can you please contact us via our support system with your site WP Admin Login details so we will check it for you.
Best Regards.
Okay, thank you
Most Welcome!..
I keep getting this message when I try and do the latest update. I have never had this issue before
An error occurred while updating Porto: Your ip address is blocked as spam!!!
Hi,
This issue occurs when you have used the same purchase code more then 100 times, or tried to use the same code again and again, which is against Envato policy, you can only use the single license of the Theme on a single site/domain, This is Envato policy you may wish to confirm from them as well.
So please contact us via our support system with your server and site IP and also with a valid reason that why you have done it so our team will check and verify and then refresh your server IP.
Best Regards.
UM NO its not. I have more than 10 lic with you and it is happening on all sites.
all paid and supported licences. I dont like being accused of using license illegally. Never had an issue until this update!
Hi,
Thanks for your clarification, I can see now, Can you please contact us via our support system with particular Licenses and site URL’s so that we will check and flush your IP and it will solve the issue.
Best Regards.
i just tried to deactivate the licence which is valid and try to be the exact same licence in and now saying blocking ip. Why can’t you check and fix all of my licences from the evanto console and my user id. Instead of me having to go through every licence and website. This is a bit of a joke frankly!
Hi,
Just replied your support ticket with a solution, Please check your ticket reply and reply to your ticket properly.
Best Regards.
Hello, I don’t know if it can be of help to someone, but after the transfer of the website I had the same problem. In files:
/wp-content/uploads/porto_styles/shortcode.css
/wp-content/uploads/porto_styles/shortcode_rtl.css
remains the absolute url of the old domain. http: //.....//wp-content/themes/porto/images/AjaxLoader.gif
Is there an option to update those 2 files from the theme options?
Hi,
This seems to be your site migration issue, Please try once with deleting the indicating files from your site and again manually upload the same files from your old site to new site at the same path and check your site after removing the browser cache.
Best Regards.
Hi, I have a question about the speed optimalisation. Im now using cloudflare and Super Cache. Is this recommended with this theme? Or should i disabled some options which the theme already has?
Hi,
Regarding Speed of the site, First of all, Please check and Customize the site Speed Options as per your requirements from Porto >> Speed Optimization Wizard, and also please read and follow the instructions written in this article:
https://smartwave.freshdesk.com/support/solutions/articles/12000052420--10-porto-site-speed
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 28/07/2016. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hello Team, could you pls. send me custom css of newsletter part from Shop 4 template. thanks. have already raised tkt for the same.
Hi,
Just replied your ticket #58857 with a proper solution, Please check your ticket reply and reply to your ticket properly.
Best Regards.
After latest update the mini-cart has changed. Where can I change the core mini-cart icon for template Porto Wordpress?
Find it thanks
Sound’s Good!..
i am thinking of changing my website theme is this theme compatible with my website without loosing SEO and ranking of my website https://hackworms.com/
Hi,
First of all thanks for showing your interest in Porto WordPress.
Every Theme has different coding standards so if you change the Theme on a completely Built site, It will surely do some crashing, So if you want to Transfer your site on Porto WordPress Theme, I suggest you to start from Scratch.
And No, It will not loose SEO and Ranking of the site.
Best Regards.
