8326 comments found.
Hello,
I have purchased twice but support expired. I found a bug for Team Member elements. I’m trying to get the links for Team member elements to open in a new window, but ticking the box is not working. There’s a space between the link url and _blank.
Please help 
Hi admin-spacelab,
You’re right, I just added this problem in the to-do list so we can fix this problem in the next theme update that we are working on it.
Have a nice day!
Kind regards,
—Ylli
regarding the Automotive template i would like to ask if brands logos, names and are ready to be modified , is it possible to use the template for construction machinery purpose not cars ?
Hi mismail79,
Of course it can, we have built it for a car dealership industry to show the features of the plugin but it can be used for anything and everything can be modified.
Kind Regards,
Art from Laborator
I was actually really pleased with this theme – until now! I am no longer able to log into my admin and there is a bugs showing up on my website:
“
Warning: “continue” targeting switch is equivalent to “break”. Did you mean to use “continue 2”?
Warning: Cannot modify header information – headers already sent by ….
“
I’ve been working with differen theme creators for years and this has never happened before! I am very frustrated as I am not even able to change my theme / log into my admin due to this problem!
Can not recommened! 
Dear user, this is not a theme problem and I can see that you are using a very old version of Kalium.
Please make sure that you have done those steps:
1— Make sure that you are using the latest version of Kalium, you can read the changelog here Kalium release notes.
2— Make sure that you have installed all the required theme plugins, for more info please read this article Kalium required plugins.
3— Make sure that you have installed Advanced Custom Fields PRO plugin too and have deleted Advanced Custom Fields free plugins. Read this article Advanced Custom Fields 5.x .
4— If the problem is still happening then you should know that we don’t have this issue on our theme, and it should work for you too. Please disable all your third-party plugins (plugins that don’t come with our theme) one by one, and check if this problem is solved.
https://www.youtube.com/watch?v=sUI-XUD6WUYP.S: Comment section of theme is used only for pre-sale questions. If you need our support in the future please write a ticket on our dedicated support center and support team will assist you.
Kind regards,
—Ylli
I need your help, I migrate my hosting provider template from Godaddy to BlueHost, I have the same domain www.miguelang.com but it does not allow me to activate the license (My Support is expired) Please, How can I request the release of my license to activate it in my new hosting? Already my previous hosting provider deleted my website. thank you for your attention.
Hi sandamroth,
It would be better if you had used www.yoursite.com/staging to build the site and then when you finish the site move it to www.yoursite.com. License is valid for one domain only as you can read on this article Theme licenses and activation.
I deleted your old license, so now you can activate your product in its final domain.
Note: If you still see the old domain on your Product Registration page (screenshot) please just press x button, then you activate your theme again.
Have a nice day!
Kind regards,
—Ylli
Hi Laborator!
I migrated my domain /provider hosting (BLUEHOST), I was able to perform the activation, but when I perform the activation, Our system changed my domain to mybluehost.me I want to recover the license of my hosting, miguelang.com I appreciate very much for your help.
I currently have the domain miguelang.com in my account and it doesn’t allow me to activate it.
Ok then, please try again.
Have a nice day!
Kind regards,
—Ylli
Thank you very much. I managed to recover the license.
Happy to hear that
Cheers!
—Ylli
Hello, License is activated on clickhost.nl and must be transferred to www.returnonexperience.nl. Please delete 1e405b9a-6da9-45ac-bfd5-b862fe858841 on clickhost.nl. Thank you.
Hi clickbizz,
It would be better if you had used www.yoursite.com/staging to build the site and then when you finish the site move it to www.yoursite.com. License is valid for one domain only as you can read on this article Theme licenses and activation.
I deleted your old license, so now you can activate your product in its final domain.
Note: If you still see the old domain on your Product Registration page (screenshot) please just press x button, then you activate your theme again.
Kind regards,
—Ylli
Hi,
I’m trying to update my Kalium theme but I had no success doing this using the auto update button and manually.
I think there is something wrong with the zip file cause I get anti-virus warning when try to download it. The error says: file contains a virus or blocked file.
This is the error I get when using auto-update: “Update Failed: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature”
Would you please send me an updated zip file? Thanks.
Hi,
That is a server error, please read this article.
Have a nice day!
P.S: Comment section of theme is used only for pre-sale questions. If you need our support in the future please write a ticket on our dedicated support center and support team will assist you.
Kind regards,
—Ylli
I’m sorry to write you for here, but I’m no longer supported. I used the Kalium theme years ago when updating the new version 2.9.2, downloaded from the Envato downloads section, we have been infected with the maleware.
Is it possible that the download version is not clean?
I appreciate your prompt response, Thanks a lot!
Hi there,
Our theme doesn’t include any malicious code otherwise Envato/ThemeForest would delete it from their page and the update would not be approved.
Have you installed any nulled (illegal) theme or a plugin please because I saw some malicious codes overwriting our theme. Your site hacking can happen for different reasons and one of them is have installed a theme/plugin from an untrusted source (ie. nulled script).
It’s normal that nulled (themes/plugins that are downloaded illegally) contains malicious code inside them.
Kind Regards,
Art from Laborator
Hi Laborator,
How to load the exact font styling and size as you have in your main demo installation ?
https://demo.kaliumtheme.com/main/Thank You
Hi cloud-tech,
That is a very easy thing to do, for more info please see this video.
P.S: Comment section of theme is used only for pre-sale questions. If you need our support in the future please write a ticket on our dedicated support center and support team will assist you.
Kind regards,
—Ylli
Hi can you please revoke the licence on my existing domain? It was just a test site and now I am trying to activate on my proper site.
Hi chjcoughlan,
It would be better if you had used www.yoursite.com/staging to build the site and then when you finish the site move it to www.yoursite.com. License is valid for one domain only as you can read on this article Theme licenses and activation.
I deleted your old license, so now you can activate your product in its final domain.
Note: If you still see the old domain on your Product Registration page (screenshot) please just press x button, then you activate your theme again.
Have a nice day!
Kind regards,
—Ylli
Hello, I had problem to import the demo content. I opened 2 tickets on the support your forum and another one 1 week ago which was not answer for the support yet. I checked all my system requirements and I did not found a solution for this error.
Hi alissonv,
I can see that we have replied your ticket multiple times and you said that the problem was solved. Now I can see that you replied again and we will reply to your tickets today
You can expect a response within 24 – 48 hours Monday to Friday 9am – 1pm CET, but we usually reply within 24 hours. Questions will be answered in the order received.
Thanks for your understanding!
Kind regards,
—Ylli
Dear Laborator Team,
I purchased your great theme 3 years ago and had two support periods. Now I have a single problem/question and I hope you bear with me when I put it here:
I recently purchased WP Zooom Pro plugin and had to learn that it doesn’t work with lazyload. I researched that
add_filter( ‘kalium_image_placeholder_lazyload’, ‘__return_false’, 1000 );
added to the child-theme’s functions.php would turn off Kaliums built-in lazyload functionality. This worked until I updated Kalium from old 2.0x to the current version 2.92.
Would you be so kind to tell the filter statement that would disable lazyload functionality under the current version?
Thanks a lot! Wolfgang
Hi Wolfgang,
Can you please send us your site URL and Wordpress credentials on email? We need to investigate your problem and then get back to you with possible solution.
To send us email use this link and please write us your request again, because we receive a lot of emails on daily basis and we unfortunately can’t remember all customers requests.
P.S: Please note that we usually do not respond to emails that request support, because we only provide support on dedicated support center. Also emails response time can be up to 7 business days.
Kind regards,
—Ylli
I have to be honest I love this theme, but this “renew support” is frankly pretty annoying. Given things are working, and then when support expires problems transpire. great way to keep generating money from customers. Open graph has been working on my site for months/years. Until last week, and now social shares aren’t seeing any image content. And to submit a ticket on your support system I now have to renew support – for a problem which never existed.
Hi daveedjackson,
First of all thanks for your kind words, we are very happy that we have one of the best clients in the worlds.
I can assure you that none of the theme authors doesn’t tend to do create a bug in purpose. When you purchase a theme, you will be granted an inclusive 6 months of hands-on support for that item. When this expires you can choose to extend your item support for a further 6/12 months at a fee (more info). That is how Themeforest.net works and you have the same treatment from all authors.
I really hope that you understand that and hope to see you on the other side
Have an amazing day!
Kind regards,
—Ylli
Hello, I have purchased this theme 3 years ago and installed it on my website. Now I want to redesign my website using it and trying to redownload the installer files from my account and it doesnt work. I also try to update the theme installed on my website and it doesnt work either. What is happening?
Hi mariusalexe,
Can you please try to be very specific about the question and explain it more to us, in this way we can easily understand you and give you the proper answer.
Kind regards,
—Ylli
Hi, I am trying to update the theme from my website admin panel and it doesnt work. I keep getting this message “An error occurred while updating Kalium: Update package not available.” I am also trying to redownload all the files for a fresh reinstall from my themeforest account > downloads, and it doesnt work either. “all files& documentation” and “installable WordPress file” ar not working. I can download though License Certificate & puchase code pdf.
Hi mariusalexe,
1— Are you trying to update your theme from this domain please artworkstudio.ro, if yes, then please go to Wordpress > Updates section to update Kalium, click Check Again button 1-2 times and thentry to update your theme.
2— To learn how you can update your theme manually please read this article Updating Theme Manually but I still recommend you to use the method in your Wordpress site as I explained in my first answer.
Kind regards,
—Ylli
Ok, seems that it worked, but I still want to download the theme for a fresh reinstall. How can I do that? Thank you.
Hi mariusalexe,
Happy to hear that you managed to update your theme. You can download your theme from Themeforest.net > Downloads area.
P.S: Comment section of theme is used only for pre-sale questions. If you need our support in the future please write a ticket on our dedicated support center and support team will assist you.
Thanks!
Kind regards,
—Ylli
It doesnțt work, this is what I„m telling you from the first time.
This site can’t be reached marketplace-downloads.customer.envatousercontent.com’s server IP address could not be found. Try running Windows Network Diagnostics. DNS_PROBE_FINISHED_NXDOMAIN
Hi mariusalexe,
This is very strange. Anyway, try to download your item using another browser on your computer and if this problem happens again you can contact Envato support directly because Themeforest.net is controlled by Envato and we are just authors that sell items in this marketplace, so this is not controlled by authors.
Kind regards,
—Ylli
“I really liked the look of the theme, modern, charming. I needed support and was answered quickly and with quality. I recommend!”
⭐⭐⭐⭐⭐ Kalium received a 5 star rating from adrianabandreazzi for Design Quality.
Are you using Kalium too? Don’t forget to rate it.
Hi, I have seen in one of your comments that KAllium will soon be 100% transformed for use with “Elementor”. Is there an approximate date? I need to buy several licenses for my clients and I would need to know an approximate date. Thank you very much and congratulations on your theme!
Hi cistelleseco,
Sorry but we don’t have an exact date to publish for the moment. You can purchase Kalium now if you want because it supports Elementor too. When the next big version is out the update will be available for free as always.
Kind regards,
—Ylli
Hello,
I am very upset with one of my license that doesn’t update anymore. I bought 4 of them for 4 different websites and on one of them I can’t update !!!
I won’t buy some more support to fix for what I believe to be the basic use of a theme: update.
The problem is on https://lolly-c.art (lolly-c.com redirected to it)
Here is my puchase code:
1 7846b75b-7f3f-4b39-80fe-789098076767 March 08, 2018 parisdigital.fr 2 0f810fc2-5d7b-40af-95e9-7467145bba13 March 06, 2018 emmanuelleheim.fr 3 67cc6647-872f-4c0f-9e07-d98160757f54 March 29, 2017 lolly-c.com 4 e0e8eb04-9df3-45fd-a6a4-706cd5be5d5f December 21, 2016 studiohf.eu
Have you got an answer to this bug ?
I tried to register again lolly-c.art but that doesn’t work…
THANKS
Hi there,
Two of your last licenses are linked to the same domain:
I have reset the license for both of them so now you can activate it on your original domain lolly-c.art.
P.S. You don’t have to purchase support for license reset, we have never asked that from any customer.
Kind Regards,
Art from Laborator
Thanks a lot !! Kind Regards
Happy to hear that
Regards,
Art from Laborator
Hi,
I want to implement FotoMoto onto the theme (ability to see images through the website) but they sent me the following:
I took a look at the theme demos, and at least one of them appears to use the “lightgallery”library at http://sachinchoolur.github.io/lightGallery/. This particular library is not currently compatible with Fotomoto, so your best option would be to just check with the theme developer to see if you can use “Fancybox” instead. Here are a few other options as well”
Your help would be greatly appreciated.
Hi lauradawaf,
We need to investigate this and give you an exacgt answer with the possible solution.
To send us email use this link and please write us your request again, because we receive a lot of emails on daily basis and we unfortunately can’t remember all customers requests.
Kind regards,
—Ylli
How do I log back in when the maintenance mode is activated? I can’t access neither the login page nor the admin page.
Hi DomainScoutFox,
Theme comments section is used only for pre-sale questions. Please write a ticket on our dedicated support center and support team will assist you.
Thanks for your understanding!
Kind regards,
—Ylli
Hi, am interested in your Theme, dark version. My question is: since the base site will be the dark version, is the cart then also automatically dark or do I need to css that myself then? Appreciate your reply.
Hi activebiz,
Thanks for your interest in our theme.
Yes the cart will be dark too when you change your skin in the Theme Options
Have a nice day!
Hi, I installed the restaurant demo; I have a problem with how the menu works from blog articles; the logo refers me to the home and in the home the menu works correctly, while from the article the menu does not allow you to return to the different sections of the home. I hope to hear from you soon to solve the problem, thank you memeproject
Hi memeproject,
I replied to your ticket in our support system.
Kind Regards,
Art from Laborator
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