Hi,

We just checked and it looks like your support period is verified now. Please, try again. And if the issue persist, you are able to submit a ticket without login with Envato Account, just use submit a ticket form.

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Sorted. Thanks. I managed to send a ticket.

Hello,

We found it and it is assigned to our agent who is working on it and will reply to you asap.

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Thanks. Just add this part of code:

.portfolio_main_holder .item_holder .portfolio_title a  {
    pointer-events: none;
}

in Custom Css.

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Oh great, it perfectly works! Many many thanks!

You are welcome.

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Hi,

Thank you for taking interest in our theme. Angled sections is our feature related to Title area layout. You can trigger it from the admin panel: http://screencast.com/t/OPGx4LXs And the result would be: http://screencast.com/t/E5iSwy6yRH Also, it could be set under each row https://www.screencast.com/t/D8IwpecpsZJ Here is an article from our HelpCenter where it is fully explained https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002330157-How-To-Set-Up-Angled-Sections-On-The-Bridge-Theme There is option to nest one row in another https://www.screencast.com/t/G4aiKxSH And also there are our elements that supports nesting, when you are adding multiple items in one holder.

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Hello,

To hide description on product page, use this part of code:

.q_accordion_holder.accordion.boxed 
.ui-accordion-header.description_tab  {
    display: none;
}

and include it in Custom Css.

And to make other accordion always open check this article from our HelpCenter. https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002247957-How-To-Set-The-Accordions-On-Your-Pages-To-Be-Always-Open

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Hello,

Please try to install the theme via FTP as explained in the following video tutorial: https://www.youtube.com/watch?v=QMTctyQKhl4 For any further assistance, our support team is on your service at https://qode.ticksy.com/

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Hi,

Please, note there is no way to choose from list your new font when you are adding custom font, you could apply it using custom css and here you could find more about it https://qode.ticksy.com/article/9444 Hope it helps.

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But also, in our Bridge theme, there is an option in Qode Options > General to upload desired custom font https://www.screencast.com/t/wl79blmI

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Hello there,

Thank you for taking interest in our theme. 1) & 2) Please, note that we created our Qode Tours plugin and here you could check how one tour item looks like https://bridge224.qodeinteractive.com/tour-item/destination-wedding/ So, when you fill booking form in backend, you’ll see this booking form in sidebar of single tour item. For online payment we included option to enable/disable PayPal. If it is enabled, you’ll be redirected to PayPal after booking and checking availability. And if it is disabled, you’ll just get booking request on email from your customers so after you could personally arrange payment with them. It is not connected with WooCommerce. If there is any other doubt, we are here.

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Hello there,

Please, for any technical issue like this one, reach our support team at https://qode.ticksy.com Our support team will assist you on your ticket just include your website URL with wp-admin access.

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Hello,

Thank you for using our theme and considering it for next projects. Yes, we will keep Bridge up to date without any time limitation. It is Best Seller theme sold over 121k and it totally deserves is. We are currently working on one new big update. So, stay tuned

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Hello,

Unfortunately, there is on such an option for those shortcodes

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Hello,

We located ticket from you on our support forum and it has been assigned to our agent who is working on it and will reply to you asap.

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Hello there,

Thank you for taking interest in our themes. Yes, you are able to have three levels of menu items.

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Hello,

Please, check this article where this is explained https://qode.ticksy.com/article/9439

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Hello,

Everything should be aligned to right including logo if you set some of those languages. So, if you are facing off any issue, just reach our support team at http://qode.ticksy.com and include your website URL With wp-admin access and they will gladly check this closer. Thanks

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Hello,

Please, send us here your website URL so we could check this closer. Thanks

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www.latinaswhotravel.com

But you can not see the issue as it is happening on the back end in post editor. So, I’m sharing this snapshot which you can see here to understand the issue better.

https://latinaswhotravel.com/wp-content/uploads/2019/10/Screen.png

Ok. Thanks for sharing this. Please, reach our support team at support@qodeinteractive.com and include your website URL with wp-admin access and our agent will check this closer.

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Hello,

Thank you for writing in. You are able to update our theme automatically using Envato Market plugin. Or manually via FTP. In that case, you’ll need to login in ThemeForest from account from which theme is bought. So, try to contact that account owner or you could purchase your own licence for our Bridge theme and you’ll get lifetime updates.

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Hello,

Please, for any question like this one, open a ticket at https://qode.ticksy.com and include your website URL with wp-admin access and our agent will check this closer. Thanks

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Hello,

We didn’t get any compliance like that one, so we are not sure why is it happening on your side. We need to ask you to open a ticket at https://qode.ticksy.com and to include your website URL with wp-admin access so our agent could check it closer. Thanks

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Hello,

We managed to find ticket from you and as we could see, it has been answered already. Please, check response on ticksy.

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https://bridge82.qodeinteractive.com/

Hello there,

Please note, Bridge is multi purpose theme with a lot of features and elements, and theme demos were not optimized for speed, but users can fix this by following instructions from some testing tool like GTmetrix – by enabling gzip, installing caching plugin and by using CDN. We have positive feedback from some users that they were able to optimize Bridge theme to load for 2 seconds. Of course good hosting plan will also have great impact on site speed. But, since you’ve shared your website link, we have just checked speed performances on gtmetrix and here are results: https://www.screencast.com/t/3cJMGCkV94 So, it is really recommended to do image optimization, since for some images waiting is almost 6sec https://www.screencast.com/t/VmY9sSG8Ta8n Please, try to do that and it should be helpful.

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