23241 comments found.
I am trying to install the theme and it tells me this code was already used. It’s not used on any website, I purchased the theme longtime ago and it’s my first time to use it!
Hello,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Best Regards.
Thank you
Most Welcome!.. 
How do I update the My Account Link on the header for shop 26? The current Link points to :https%3A%2F%2Fwww.portotheme.com%2Fwordpress%2Fporto%2Fshop26%2Fmy-account%2F|title:My%20Account||
When I replace the link to mydomain.com/my-account/ the link doesn’t work. What are the %#A%2f @F links??
Hello,
You have to change the My Account link in the header from Header Builder, Please go to Appearance >> Customize >> Header Builder as showing in this screenshot: https://screenshot.net/dyk9way
Best Regards.
I did but like I mention on the previous message.
When I replace the link to mydomain.com/my-account/ the link doesn’t work. What are the %#A%2f @F links??
It doesn’t work, the link gets send to the hompage instead. Please advise.
Hello,
Can you please contact us via our support system with your site WP Admin Login details so that we will check and solve the issue for you.
Best Regards.
For those with the same issue, the way the link works, you need to add the: %3A%2F%2F characters right infront of your domain name and omit the ”.”
So will look like this: url:https%3A%2F%2Fwww.yourdomainname.com/my-account/
Hello,
Actually this is not correct, I have tested it on my test site and it is working fine at my end, So the issue is only on your site and we have to check it on your site for solving it for you, So please collaborate with us and contact us via our support system with your site WP Admin Login credentials.
Best Regards.
I am happy it works on your end but that doesn’t help me or anybody else having that issue. So that solved the problem for me, maybe that can help somebody else too.
Hello,
Until you will not contact us via our support system with your site WP Admin Login details we are unable to debug it on your site, and provide you or others a proper solution and you are the only one till now getting this issue so its not on others sites and if any one else will have the same issue then that particular Customer will contact us as well.
Best Regards.
I think your forgetting I am a customer as well. It doesn’t matter if I am the only one having the issue for now. In the future if somebody else is having the same issue I am having , then they will know how to fix it. Because of security issues I can’t share log in credentials to the site. And in your Support system doesn’t allow to leave a comment unless credentials are provided, that is why I am posting in here.
Best Regards, Your customer.
Hello,
Obviously you are our Customer and we do not deny it, but try to understand our limitations, the issue is only on your site and that may be your Link issue or you are not adding the link properly in the code, that was the reason I asked you to contact us via our support system so we can check it on your site.
And let’s try once like this: That section is actually the shortcode of the Porto InfoBox element, so copy the complete code from Header Builder as showing in this screenshot: https://screenshot.net/mnozesp
and then go to pages and create a new page and paste the code in it under Classic Mode editor as shown in this screenshot: https://screenshot.net/z5e2mik
now turn the Classic editor as Backend editor and edit the Porto InfoBox element and change/set the URL in it as showing in this screenshot: https://screenshot.net/q7dmjs7
after saving it again turns the editor as Classic Mode and copy the shortcode from there and again paste it under Header Builder HTML Block and save it, Hopefully, it will work for you. If still, you will be unable to do it then the last possible option is to contact us so we will debug your site.
Best Regards.
” the issue is only on your site”
I don’t think it matters if its just on my site, I think you guys should still put an effort in trying to understand what I am asking, instead of jumping into conclusions.
“you are not adding the link properly in the code”
If you read carefully my original question you will see that I provided the code I was replacing it so you could take a look what I was changing, as shown below:
When I replace the link to mydomain.com/my-account/ the link doesn’t work. What are the %#A%2f @F links??
“And let’s try once like this:...”
It looks like this time you put more effort into addressing my question. Thank you. That worked too.
Hello,
Yeah, I think it was mis-understanding from my side and I was not able to understand you quiet perfectly, but finally Sound’s Good! that with last solution your issue resolved.
Best Regards.
Hello. I have Wordpress experience but I have never designed a site that deals with selling products. Now I need an online store. Does this theme come with everything I need to create the store and allow users to complete checkout on the site? What services do I need to also sign up for to receive credit card payments and get funded? is this included in the theme? Thanks!
Hello,
First of all, thanks for showing your interest in Porto WordPress.
Yes, Porto WordPress is complete E-Commerce Theme and Comes with WooCommerce plugin and yes all the features/functionalities from Add to Cart to Checkout provided by the WooCommerce plugin, You can read all about WooCommerce functionalities here:
https://docs.woocommerce.com/documentation/plugins/woocommerce/
And you will find the Payment Gateway setup Option under WooCommerce setting and you can read all about it here:
https://docs.woocommerce.com/document/subscriptions/enabling-payment-gateways-for-subscriptions/
Best Regards.
Hello!
Sir. just i faced a problem when i enable lazy load image then something wrong to vies image Ex- https://prnt.sc/phlnvi how can i resolve this?
Best Regards
Hello,
This is because your site has some compatibility issues with Lazy Load and it is clearly written at the Lazy Load section that “Disable this option if you have any compatibility problems” as showing in this screenshot: https://screenshot.net/8jgwyaj
So I suggest you do not use this feature on your site.
Best Regards.
Hi, Is it possible to allow visitors to write testimonial? Because I feel it is really fake when you have testimonial but people can’t add some. Thanks a lot!!
Hello,
Sorry to say that but this is not possible, you have to use any third-party plugin for it, OR if you want to show visitor words on your site then you can use Comments for it: https://en.support.wordpress.com/enable-and-disable-comments-for-published-posts-and-pages/
Best Regards.
OK, thanks a lot.
Most Welcome!..
Hi,
I want to change the background of categories from Grey to white.
Here’s my URL: https://www.amenjudaica.com/ , please let me know how to do this.
Hello,
Please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
ul.products li.product-category .thumb-info-wrapper:after {
background: rgba(27,27,23,0) !important;
}
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 02/01/2019. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Thank You
Most Welcome!..
Porto is a great theme without any doubt. However, I can’t really understand why make over 20 sizes of each image, I have only 57 products and my images folder already over 500 MB. I would greatly appreciate if you guys provide me with a solution for this problem as I have a lot of products to add and this is kind of crazy. I only need the thumbnail on shop pages and the images on the single product page. Note: I only pur 1 to 3 images for each product and the size of each image doesn’t exceed 150 KB.
Thanks
Hello,
By default, WordPress generates three sizes of each image that you upload. Themes and plugins can generate additional image sizes which can easily push the number between 5 – 10. If you have a lot of image-based content on your site, then after a while this may increase your storage needs and backup file size. In the below-given articles, It will show you how to prevent WordPress from generating image sizes.
https://www.wpbeginner.com/wp-tutorials/how-to-prevent-wordpress-from-generating-image-sizes/
https://mythemeshop.com/blog/how-to-prevent-wordpress-from-generating-image-sizes/
https://cloudinary.com/blog/how_to_prevent_wordpress_from_generating_multiple_images
And Reading Theme: This is a default function for the themes, themes generate thumbnails accordingly as these will be used somewhere on the pages of the website.
OR
Please use this plugin WP Optimizer: https://wordpress.org/plugins/wp-optimize/
It will optimize images and reduce storage capacity. It is not possible to generate the desired number of thumbnails as mentioned earlier.
OR
You can turn off the regeneration of the Image sizes by Theme using some code snippets as well, Please add the following code in child theme’s functions.php.
add_action( 'after_setup_theme', 'porto_child_setup', 11 );
function porto_child_setup() {
remove_image_size('blog-large' );
remove_image_size( 'blog-medium' );
…
}
Please add “remove_image_size” functions with the image sizes to remove in … position in the upper code. It will work for you and you have to code for all the other sizes of the images you want to remove from your site by yourself.
Best Regards.
I would like to deregister the previous domain that was activated on this theme and use the license somewhere else.
Hello,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Best Regards.
Hi, I couldn’t activate Porto theme registration although I have purchase code… and trying to create support account but I didn’t get activation link email
Hello,
Can you please share your product purchase code PDF file via our official email: newsmartwave@gmail.com so that we will check and verify and will create the support account for you.
Best Regards.
I sent what you asked for “purchase code PDF and screenshot ”
—my issue—
while trying to activate Porto theme I got this error “Your ip address is blocked as spam!!!”
Hello,
Can you please share your email with which you have sent an email so that I’ll check and respond you, I am not able to find your email via your Envato name: “ganewbie”
Best Regards.
Hi,
What is the easiest way to create a woocommerce products category menu like the one here: https://www.screencast.com/t/VmpkVb5N
All first level categories to be on the left side, and on mouse over to show on the right side a 4 column area with the sub categories as header and the 3rd level categories below those headers.
Please advice.
thank you
Hello,
First of all, for adding/set/inserting the Product Categories in Main Menu as Menu Item, please go to Appearance >> Menu >> Click the Screen Options Button on the top right corner of the screen >> Select the Product Categories Option >> Then you will see the Product Categories Menus in the below list to add them to the Menu. http://prntscr.com/fhhvws
Now, You want to create a Mega Menu, So yes, Porto Theme provides the functionality of creating Mega Menu, I have created a video for you, Please watch and follow the instructions showing in this video and create your own Mega Menu on your site as per your requirements: https://jmp.sh/x954ft8
Best Regards.
Hi,
Thank you so much for your reply and details description.
But i am afraid that is not the exact menu i am trying to achieve.
You can see what i am looking for in this site : https://unistat.com.cy. If you hover on “Shop by Categories” you will see all 1st level categories shown on a column/sidebar way on the left side. On hover of each of those categories, then a mega menu of 4 columns max is shown in the right area. In each of those columns you can see with orange headers the 2nd level category, and below those their “children”/3rd level categories. Some columns if you notice host more than one set of subcategories in order to keep consistency height-wise.
That is what i am looking for.
Let me know if it is doable using any of the themes features/elements or just with the menu please.
Thank you so much again in advance
Hello,
Sorry to say that but No, Not exactly same Menu you can create using Theme default Mega Menu Functionality, For that you have to use any third party plugin.
Best Regards.
Hi,
Too bad.
Any third party plugin that you would recommend for that purpose? I mean that will be compatible with Porto theme.
thank you so much
Hello,
I am really sorry but we have not tested the third party plugin for this reason till now, You can try with any third party plugin but at your own risk as we do not provide our dedicated support for any of the third-party plugin issues as because this requires Customization.
OR you can contact our Customization team as well for paid Customization services they will add the same functionality for you in Theme as per your requirements on your site.
Best Regards.
Hi,
How do we contact your customization team?
Thanks
Hello,
Please read it here:
https://www.portotheme.com/wordpress/porto/documentation/support-customization/
Best Regards.
Hello we got this plugin becouse we have a very old version of this theme we want the contact info (phone number) to show up even when a user is scrolling on our page the old theme its working but the new one isent working. what settings do we need to enable to make it happen? we are talking about the contact info under Porto theme settings—> Header in there is the Contact Info
we also got header-top div that needs to be on top of the page every time. if i add #header.sticky-header .header-contact { display: inline-block !important; }
scroll down and then up the header-top isent showing on top it gets smushed into the menu
Hello,
Can you please contact us via our support system with your site WP-Admin Login details so we will check it for you and provides the proper/possible solution for it.
Best Regards.
Hello!
Sir. How can i make Grid 4 Columns blog layout?
Best Regards.
I got it thank you.
Best Regards.
But please give me suggest how to add menu in the footer Ex- https://prnt.sc/ph3yql
i got it i got it..thank you so much for give us a awesome themes everything i can customized easily as my won choice.
Hello,
Sound’s Good!.. You are the best..
Thank-you kindly, @intexpvt! We are thrilled to know you are enjoying your time with Porto! Those are incredibly kind words, That is exactly what Porto and this team are all about, we do our best to be the best, We hope you are enjoying the latest update and look forward to continuing to work together!!
Best Regards.
Hi, I am interested in buying your theme and I would like to ask you if I can disable “ADD CART” button from products in order my costumers can view my products but not to buy them. Thank you in advance!
Hello,
First of all, Thanks for showing your interest in Porto WordPress.
Yes, you can easily do it using Catalog Mode, when you turn ON the Catalog Mode then you have the option to turn ON/OFF Add to Cart Button from your site Shop/Category pages: https://screenshot.net/9nk5mh4
Best Regards.
Hi, I am interested in buying your theme and I would like to ask you if I can disable “ADD CART” button from products in order my costumers can view my products but not to buy them. Thank you in advance!
Hello,
First of all, Thanks for showing your interest in Porto WordPress.
Yes, you can easily do it using Catalog Mode, when you turn ON the Catalog Mode then you have the option to turn ON/OFF Add to Cart Button from your site Shop/Category pages: https://screenshot.net/9nk5mh4
Best Regards.
ok
hello , i would like to change the pictures of my carousel porto on mywebsite gobazar.be , couldn’t find how to change the pictures . thankx for your time
Hello,
Please read and follow the instructions written in the below given articles:
1. https://smartwave.freshdesk.com/support/solutions/articles/12000056892--18-home-page-slider-configuration-slider-images-and-text-changing-slider-button-url-link-changing
2. https://smartwave.freshdesk.com/support/solutions/articles/12000057396--24-how-to-configure-porto-inter-active-banner-home-page-slider
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 10/01/2019. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
Dear P-Themes, i have been doubting between two themes for a couple of days now. I want to create a baby site. To be honest buying a major supported theme like yours seems like a smart choice with infinite options. But it means I have to recreate the other theme look and feel. -I was wondering can i make a header just like this theme? I have no experience with the header builder inside porto https://cocco.mikado-themes.com/shop-grid/ -Also I like the moving dotted lines around the shopping cart, will this be one of the possibilities in this theme? -Is changing the icons for example the shopping cart also possible?
Looking forward to your reply.
Hello,
First of all, thanks for showing your interest in Porto WordPress.
1. Yes, you can easily create the same header using Porto Header Builder.
2. Yes, you can set the dotted border around Shopping Cart easily using Custom CSS.
3. Yes, you can change the Shopping Cart Icon as well using Custom CSS. Once you purchase the Theme, just contact us we will provide you the Custom CSS for it.
Best Regards.
@PT-Support2 Hi, I’m getting an error while trying to activate my Website “Your ip address is blocked as spam!!!”. Can please get this checked quickly as possible?
Hello,
Just replied your support ticket #59602, Please check your ticket reply and reply your ticket accordingly.
Best Regards.
Hello,
Do you want to set the same height of the slider as sidebar? If yes then you have to set it using Custom CSS, Please contact us via our support system with your site WP Admin Login details so we will check and provide you the proper Custom CSS for it.
Best Regards.
Hi guys,
Can you please help to revoke my Item Purchase Code as I installed other site (www.bindersdeal.com). However, the VM has been shutdown so I can’t revoke it by myself. my Item ID: 9207399 and Licensee:David Li, Purchase Date: 2019-10-03 22:52:59 UTC, and my email address: kookniess@gmail.com.
Hello,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Best Regards.
