23241 comments found.
I am trying to activate the product but the following message appears: Your ip address is blocked as spam
Hello,
Please contact us via our support system with your server and site IP and also with product purchase code PDF file, so our team will check and verify and then refresh your server IP and you will be able to use it.
Best Regards.
Hello woocommerce product page How to Remove the “Default Sorting” Dropdown
Hello,
Please copy and paste the below given CSS code to function.php file and save changes and check your site after removing the browser cache.
remove_action( 'woocommerce_before_shop_loop', 'woocommerce_result_count', 20 ); //This snippet will remove the notice that shows the number of results. remove_action( 'woocommerce_before_shop_loop', 'woocommerce_catalog_ordering',30 );
Best Regards.
I don’t like the floating product filter on mobile. Is there a way to make the filter a button on top of the product loop, like on most shop websites?
Hello,
Can you please share the screenshot of the floating filter on mobile you are talking about so that I’ll check and provide you the solution if possible.
Best Regards.
Hi, this is what I’m talking about: https://drive.google.com/file/d/18WalUNtofZbHRybGzDfvPvsvOcxmtJ-j/view?usp=drivesdk
Hello,
Sorry to say that but this is not possible, You can only turn it ON/OFF from Appearance >> Theme Options >> General. This requires Customization.
Best Regards.
Hi there, thanks for the lovely theme. I have a question though. From where can i disable the pop up newsletter form every time I load the page. Thanks in advance.
Hello,
Thanks for your appreciation, we are glad 
Please read and follow the instructions written in this article:
https://smartwave.freshdesk.com/support/solutions/articles/12000052389--1-home-page-pop-up-modal-box-background-image-and-text-changing-or-removing-
Best Regards.
The link redirects to create a support account. Is it really required to login to see that troubleshoot page?
Hello,
Yes, you have to Login into the Support System for reading those articles.
Best Regards.
Thanks, it is very simple to disable it.
Yup
And Most Welcome!..
Hello, I like the Porto Recently Viewed widget. But is it possible to display the products in the grid? That would be great.
Thanks in advance.
Best regards, Tobias
Hello,
No, sorry to say that but this is not possible, there is no Option in Porto Recently Viewed widget element for showing the products in Grid, It only works as List view.
Best Regards.
Can I install porto theme on wordpress.com?
Hello,
Yes, you can, Please read this article:
https://en.support.wordpress.com/themes/uploading-setting-up-custom-themes/
Best Regards.
We have been using your theme for some time now.. All with great satisfaction. But we found a Bug.
when loading for more pages in load more and infinity scroll there is a problem.
After a second page and clicking on a product,... the scroll is not turning back on the right products when returning.
Hello,
This seems to be any third party plugin confliction issue, Please deactivate all the third party plugins and check your site after removing the browser cache, Hope you will not find the issue and then again activate all the third party plugins one by one and check which one is creating an issue on your site and then please contact the particular plugin author for solving the issue for you.
And also please make sure that you are using the very latest version of the Theme and Plugins as well, If not then please update it as well.
Otherwise, we have to debug your site and for that, you have to contact us through our support system with your site WP Admin Login details and CPanel Login details as well but after extending your support extension because your 6 months of support period is expired from 30/05/2018. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
well we tried it but google chrome still resets the page back to the beginning
Hello,
We have to debug your site and for that, you have to contact us through our support system with your site WP Admin Login details and CPanel Login details as well but after extending your support extension because your 6 months of support period is expired from 30/05/2018. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
We renewed our subscription and made a ticket with all credentials
Hello,
Thanks for purchasing the support extension, now please be patience, once your ticket will resolved our support team will reply you.
Best Regards.
почему плагины : autoptimize, rocket ломают сайт? почему это происходит? и почему без них загрузка сайта более 20 секунд? https://developers.google.com/speed/pagespeed/insights/?hl=RU&url=https%3A%2F%2Fsnusik.by
Hello,
Checked your site on GTMatrix and here is the result:
https://gtmetrix.com/reports/snusik.by/UwEoQydh
Please see this screenshot: https://pasteboard.co/ID9A9e6.png
, This is clearly showing in the given screenshot that the Speed of the site is slow because the Images have not been optimized and Compressed and because of JS and CSS has not been minified and because of the Server as well.
Porto Comes with default Speed Optimization Wizard Option, you will find under Porto >> Speed Optimization Wizard, So you have to use it and Minify the JS and CSS from there as well and use any third-party plugin for Compressing and Optimizing your site Images and also use server cache as well.
Basically the Speed of the site is something which can be achieved using Customization, So I only able to suggest you the tested solution, Please read and follow the instructions written in this article:
https://smartwave.freshdesk.com/support/solutions/articles/12000052420--10-porto-site-speed
Otherwise, If you want our paid Customization services, you can contact our Customization team as well.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 22/05/2019. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hello, is it possible to integrate a badge with a numbering (e.g. bestseller 1,2,3,4) into the product archive? (Grid) (Similar to Amazon – https://ibb.co/KNwxJNW)
Thanks in advance.
Best regards, Tobias
Hello,
No, sorry to say that but this is not possible, Regarding Badge you can use this plugin as well:
https://wordpress.org/plugins/yith-woocommerce-badges-management/
But it also does not provides the functionality fo the numbering.
Best Regards.
Hello great theme , I have installed latest version of theme, wordpress and woocommerce, I am having a problem with the basket drop down it is not working any ideas
seems to be a problem with firefox even on your demo site
Hello,
Just chekced your site on very latest version of the Firefox browser and it is working perfectly fine at my end, Please see this screenshot: https://pasteboard.co/ID7NY9c.png
so it must be the cache issue at your end nothing else.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 25/09/2019. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
is this template have a login icon in the header for mobile UI?
Hello,
No, Sorry to say that but this is not possible, You can turn ON the Login/Logout Icon from Appearance >> Theme Options >> Menu as per your requirements but it will also work/appears on Desktop version of the site as well with Text.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 31/08/2019. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi Author:
we bought the porto theme from you officially, when we actived the theme for wordpress, it showed ” Your ip address is blocked as spam!!!”, please explain what the reason for this block and kindly help to refresh to active the theme. My host IP 77.104.152.185. and email: jstmachine@gmail.com. Urgent.
Thanks and Best regards
Ann Lin
Hello,
This issue occurs when you have used the same purchase code more than 100 times or tried to use the same code again and again, which is against Envato policy, you can only use the single license of the Theme on a single site/domain, This is Envato policy you may wish to confirm from them as well.
So please contact us via our support system with your server and site IP and also with a valid reason that why you have done it so our team will check and verify and then refresh your server IP.
Best Regards.
we have never use the purchase code ,even the first time we did not succeed. how can you say 100 times, and which IP you got we loaded for 100 times. the purase code time only 4 days ago (18th,Oct we bought), how can you say that without any proof only your own thoughts. Please explian and give more proofs before you said 100times ,can you give 100 IP address?????? I think maybe you have offered this purse code to others before sending us.
Ann Lin
and with 4 days you can build 100 sites?
My host is Siteground.worldpress, IP 77.104.152.185, and we bought Porto | Multipurpose & WooCommerce Theme lastest version, please check again and proceed it at the soonest. we have contacted the author without reply.
Hello,
Purchase codes are generated by Envato, and all the customers Got their product purchase code from Envato with products, we have no access for it, and if you have not used it multiple times, no need to panic, Just contact us via our support system with the requested info with your product purchase code PDF file and with your site WP-Admin Login details so that we will check and solve this issue for you.
Best Regards.
Hello,
Can you simply contact us via our support system here: http://portotheme.com/support so we will help you in solving your issue.
Best Regards.
Your ip address is blocked as spam!!! ???
Hello,
Really sorry for the inconvenience, but you have never contacted us ever for any kind/type of help: https://screenshot.net/okllqb3, and rate the Customer Support as 1 star, This is really an offensive behavior, and the issue you are facing is License Activation issue, This issue occurs when you have used the same purchase code more than 100 times or tried to use the same code again and again, which is against Envato policy, you can only use the single license of the Theme on a single site/domain, This is Envato policy you may wish to confirm from them as well.
So please contact us via our support system with your server and site IP and also with a valid reason that why you have done it so our team will check and verify and then refresh your server IP.
And please change your review as well as this is not true at all.
Best Regards.
xxxx
Hello,
I have refreshed your IP now, Please try again now, I am sure you will not finds the issue anymore and please change your given bad review to 5 stars as well.
Best Regards.
What is the best way to switch to Porto! Theme, but do not touch the current old theme on an active shop? Until the new Design is 100% prepared as i want, then “switch by click”. Do I need a special Plugin to switch “without outage”?
Hello,
You have to use the Theme on a Test site or on localhost and then after testing you have to again activate the purchased license on the main site using Porto Theme, How to switch License from Test to Main and Main to the Test site, Please read this article:
https://smartwave.freshdesk.com/support/solutions/articles/12000052391--3-transfer-re-use-license-from-test-to-live-site
Best Regards.
Hello! Where can I edit this newsletter sign-up and which extension are you using? Shop Demo 22 https://pasteboard.co/ID02oBZ.jpg
Hello,
Please go to Appearance >> Widgets >> Footer Top Widget, you will find Porto Block Widget used under it as showing in this screenshot: https://screenshot.net/o2mmocg
it means the particular section is coming from Blocks, so you have to go to blocks and finds and edit the particular block and change anything in it as per your requirements as showing in these screenshots: https://screenshot.net/5zdd2am
& https://screenshot.net/4d885cm
Best Regards.
Respected Authority
Hey team i want to develop one E commerce website , i have one reference site to use as reference in my new developing site, my reference site also used this theme, https://www.alldaygeneric.com/ (reference site), i want to develop all functionality of reference site to my new developing site, so please review this site and tell me this theme is compitable with all functionality or any customization is required, please tell me after reviewing reference site, i want to purchase this theme so,
i would like to hear back from you soon,Thank you
Hello,
First of all, thanks for showing your interest in Porto WordPress.
You can create the same site using Porto WordPress Theme easily, You can check all our Pre Built Demo’s here:
https://www.portotheme.com/wordpress/porto_landing/
But some of the functionality like Header Multi-Search is not possible using Theme Options, you can use any third-party plugin for it OR it requires Customization.
Best Regards.
you can make some of those functionality or any customization for us if we say then
Hello,
The functionality which requires Customization and not included in the default functionalities of the Theme, it requires extra Cost and for that we also have the Customization team as well otherwise, you can hire any developer as well.
Best Regards.
Thanks for your such kind of response
Most Welcome!..
you provide both plugins pro version of visual composer and Revolution Slider with this theme, please let me know ?
Hello,
Yes, both plugins are included in the Theme Package.
Best Regards.
ok got it, Thanks
Hey how are you doing? Great theme.. i am trying to change the colour for the navigation. at the moment it is white.. i want black.. how can i change this?
Hello,
You can change the color of the Menu from Appearance >> Theme Options >> Skin >> Main Menu as per your requirements.
Best Regards.
Thank you very much. How can i make the witdh smaller from the complete header?
Hello,
You can change the Layout of the site from Appearance >> Theme Options >> General as per your requirements.
Best Regards.
thanks for the quick support. but i only can change if the header is wide, full or boxed. i want to change the px. so it is more narrow
Hello,
Sorry to say that but this is not possible, If you want to change the complete site width to the specific px value it is possible but not possible only for the particular/specific section.
Best Regards.
block codes on my website not working properly. i am using block codes in the website menu to show images but codes are not rendering properly.. block codes not working in other website pages too.i have also created a help ticket, please let know what might be the issue.
Hello,
Your issue has been solved and the reply of your support ticket has been sent please check your site now after removing the browser cache and check your support ticket reply and reply to your support ticket accordingly: https://screenshot.net/rojx0fj
Best Regards.
Hi, I have installed WPML. I am translating widgets and there is a checkbox called “Convert to multilingual widget”. After it is selected it inserts lines below the links and there weren’t links before. Is this a porto issue or WPML? You can see in this link. http://www.imagebam.com/image/d7917a1323559208
Hello,
You can simply remove it using Custom CSS, Please share the particular page URL with me here so that I’ll check and provide you the Custom CSS for removing it.
Best Regards.
It’s in the footer. Let me translate more of the site to make sure it doesn’t happen anywhere else and then I will log a support request. Thank you
Hello,
Sure, we are always here to help you .
Best Regards.
Please let me know how to add JS snippets to proto theme from a separate JS file (using a child theme)?
Hello,
You do not need to add it in any seperate file, You can put/paste the JS/JQuery code with out <script> and <noscript> tags under Appearance >> Theme Options >> Skin >> JS Code, it will work for you without any issue and if you do not want to use it there then you can put/paste your Code snippets in function.php file under child Theme.
Best Regards.
Actually I wanted to add separate JS file to porto-child theme. It will be easy to edit and manage all snippet at one place. Then, Am I unable to use separate JS file in porto theme instead of adding js code to function.php?
Hello,
You can, but then you have to Customize the Theme core files as well for makeing the compaitability/link with your newly added files and code in Child Theme, So I suggest you to contact our Customization team for this Customization request.
Best Regards.
I don’t think that this is biggest customization work to contact your paid customization team. We will have to introduce one or two line code to porto-child theme function.php.
I just found expected option. It is available in Divi child theme. But I don’t know. Is it supported for porto child theme.
FYI: https://www.elegantthemes.com/blog/divi-resources/divi-child-theme
Thank you
Hello,
Please do not compare Porto WordPress with any other Theme as all the Themes have different coding standards and functionalities, and regarding Child Theme setup, You do not need to create the Child Theme by yourself as described in your link, but using Porto WordPress Theme you can simply generate and use the Child Theme with one click: Please go to Porto >> Setup Wizard >> Child Theme and Click on the Button Create and Use Child Theme your child theme will be created please see this screenshot for the better understanding: http://prntscr.com/jrlqho
You can read below-given articles and threads as well:
https://developer.wordpress.org/themes/advanced-topics/child-themes/
https://wordpress.stackexchange.com/questions/177157/i-want-to-enqueue-a-js-file-to-my-child-theme/177160
Best Regards.
I think you that you are going to another topic. I know in my experience how to create child theme in porto and I don’t compared porto theme with another theme.. I shared this link to know you what I actually expected to do with porto child theme (add JS snippets to proto theme from a separate JS file).
Thanks
Hello,
You can read below-given articles and threads as well:
https://developer.wordpress.org/themes/advanced-topics/child-themes/
https://wordpress.stackexchange.com/questions/177157/i-want-to-enqueue-a-js-file-to-my-child-theme/177160
Otherwise, Please contact our Customization team.
Best Regards.
Thanks for the support.
Most Welcome!..
