Hello,

I have refreshed your IP, Please try again now, I am sure you will not finds this issue anymore.

Best Regards.

thanks a lot

Most Welcome!..

Hello,

No, sorry to say that but this is not possible you can only Import the Single Demo on a single site at a single time. But I have a workaround for you .

You can Import any Store Demo on your site as per your requirements then use Porto Studio functionality and Import any of the other Demo pages on your site as per your requirements:

https://www.portotheme.com/wordpress/porto/documentation/porto-studio/

I hope it helps.

Best Regards.

Hello,

We have already replied to your support ticket #60663, Please check your ticket reply and reply to your ticket accordingly.

Best Regards.

So I didn’t know how to thank you. The theme is already very good. The support is great. thanks again

Hello,

Thank-you kindly, @SnowBasic! We are thrilled to know you are enjoying your time with Porto! Those are incredibly kind words, That is exactly what Porto and this team are all about, we do our best to be the best, We hope you are enjoying the latest update and look forward to continuing to work together!!

Best Regards.

Hello,

Yes, you can do it easily, You just have to create the Jobs as Products and then use the Catalog Mode to hide the Add to Cart Button, Stars, and Price, It will work for you.

Best Regards.

Hello,

First of all, thanks for showing your interest in Porto WordPress.

Yes, you can create your own header using Header Builder Feature as written here in Theme Documentation:

https://www.portotheme.com/wordpress/porto/documentation/header-builder/

But you can not use the different headers for different pages, This requires Customization or you have to use any third-party plugin for it, Although you can create a Mobile header as well using Header Builder Feature for your site as per your requirements.

And regarding Blocks: Block basically works like a function in programming, You can create a single Block and then you can use it multiple times in multiple places as per your requirements, Like if you want to use the same element/section/code on multiple pages on your site then you do not need to to set the section/code/elements again and again, You just have to create a Block and then use that block on multiple places where you want to use that section/element/code it will work for you.

Best Regards.

Hello,

Can you please share your site URL with me here so that I’ll check and provide you the Custom CSS for removing that background flag image.

Best Regards.

Hello,

Please contact us via our support system with your server and site IP and also with product purchase code PDF file, so our team will check and verify and then refresh your server IP and you will be able to use it.

Best Regards.

Hello,

Please copy and paste the below given CSS code to function.php file and save changes and check your site after removing the browser cache.

remove_action( 'woocommerce_before_shop_loop', 'woocommerce_result_count', 20 );

//This snippet will remove the notice that shows the number of results.

remove_action( 'woocommerce_before_shop_loop', 'woocommerce_catalog_ordering',30 );

Best Regards.

Hello,

Can you please share the screenshot of the floating filter on mobile you are talking about so that I’ll check and provide you the solution if possible.

Best Regards.

Hi, this is what I’m talking about: https://drive.google.com/file/d/18WalUNtofZbHRybGzDfvPvsvOcxmtJ-j/view?usp=drivesdk

Hello,

Sorry to say that but this is not possible, You can only turn it ON/OFF from Appearance >> Theme Options >> General. This requires Customization.

Best Regards.

Hello,

Yes, you have to Login into the Support System for reading those articles.

Best Regards.

Thanks, it is very simple to disable it.

Yup
And Most Welcome!..

Hello,

No, sorry to say that but this is not possible, there is no Option in Porto Recently Viewed widget element for showing the products in Grid, It only works as List view.

Best Regards.

Hello,

Yes, you can, Please read this article:

https://en.support.wordpress.com/themes/uploading-setting-up-custom-themes/

Best Regards.

Hello,

We have to debug your site and for that, you have to contact us through our support system with your site WP Admin Login details and CPanel Login details as well but after extending your support extension because your 6 months of support period is expired from 30/05/2018. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

We renewed our subscription and made a ticket with all credentials

Hello,

Thanks for purchasing the support extension, now please be patience, once your ticket will resolved our support team will reply you.

Best Regards.

Hello,

Checked your site on GTMatrix and here is the result:

https://gtmetrix.com/reports/snusik.by/UwEoQydh

Please see this screenshot: https://pasteboard.co/ID9A9e6.png
, This is clearly showing in the given screenshot that the Speed of the site is slow because the Images have not been optimized and Compressed and because of JS and CSS has not been minified and because of the Server as well.

Porto Comes with default Speed Optimization Wizard Option, you will find under Porto >> Speed Optimization Wizard, So you have to use it and Minify the JS and CSS from there as well and use any third-party plugin for Compressing and Optimizing your site Images and also use server cache as well.

Basically the Speed of the site is something which can be achieved using Customization, So I only able to suggest you the tested solution, Please read and follow the instructions written in this article:

https://smartwave.freshdesk.com/support/solutions/articles/12000052420--10-porto-site-speed

Otherwise, If you want our paid Customization services, you can contact our Customization team as well.

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 22/05/2019. According to the Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hello,

No, sorry to say that but this is not possible, Regarding Badge you can use this plugin as well:

https://wordpress.org/plugins/yith-woocommerce-badges-management/

But it also does not provides the functionality fo the numbering.

Best Regards.

seems to be a problem with firefox even on your demo site

Hello,

Just chekced your site on very latest version of the Firefox browser and it is working perfectly fine at my end, Please see this screenshot: https://pasteboard.co/ID7NY9c.png
so it must be the cache issue at your end nothing else.

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 25/09/2019. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hello,

No, Sorry to say that but this is not possible, You can turn ON the Login/Logout Icon from Appearance >> Theme Options >> Menu as per your requirements but it will also work/appears on Desktop version of the site as well with Text.

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 31/08/2019. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

My host is Siteground.worldpress, IP 77.104.152.185, and we bought Porto | Multipurpose & WooCommerce Theme lastest version, please check again and proceed it at the soonest. we have contacted the author without reply.

Hello,

Purchase codes are generated by Envato, and all the customers Got their product purchase code from Envato with products, we have no access for it, and if you have not used it multiple times, no need to panic, Just contact us via our support system with the requested info with your product purchase code PDF file and with your site WP-Admin Login details so that we will check and solve this issue for you.

Best Regards.

Hello,

Can you simply contact us via our support system here: http://portotheme.com/support so we will help you in solving your issue.

Best Regards.

Hello,

Really sorry for the inconvenience, but you have never contacted us ever for any kind/type of help: https://screenshot.net/okllqb3, and rate the Customer Support as 1 star, This is really an offensive behavior, and the issue you are facing is License Activation issue, This issue occurs when you have used the same purchase code more than 100 times or tried to use the same code again and again, which is against Envato policy, you can only use the single license of the Theme on a single site/domain, This is Envato policy you may wish to confirm from them as well.

So please contact us via our support system with your server and site IP and also with a valid reason that why you have done it so our team will check and verify and then refresh your server IP.

And please change your review as well as this is not true at all.

Best Regards.

xxxx

Hello,

I have refreshed your IP now, Please try again now, I am sure you will not finds the issue anymore and please change your given bad review to 5 stars as well.

Best Regards.

Hello,

You have to use the Theme on a Test site or on localhost and then after testing you have to again activate the purchased license on the main site using Porto Theme, How to switch License from Test to Main and Main to the Test site, Please read this article:

https://smartwave.freshdesk.com/support/solutions/articles/12000052391--3-transfer-re-use-license-from-test-to-live-site

Best Regards.