16513 comments found.
Do I need to purchase a license just to use Jupiter X?
Hi and thanks for reaching out to us 
Do you already have Jupiter 6 license? If so, you don’t need to buy another one for Jupiter X as it’s included in the same package.
Thank you.
Yes I do, but wanted to check, do I need to input the Jupiter 6 license in order for the website to run?
Hi and thanks for reaching out to us
If you want to upgrade from Jupiter 6 to Jupiter X you can use the same license. If you want to keep Jupiter 6 and install Jupiter X on a new domain you need to buy another license. Also you can check this article https://themes.artbees.net/docs/theme-license-clarification-x/
Thank you.
The editor of Elementor don’t works. When i click on “edit with elementor” nothing is happening. I installed a theme of Jupiter X
Hi and thanks for reaching out to us
Please submit a support ticket https://themes.artbees.net/dashboard/tickets/ and provide wp-admin login details to your site there.
Thank you.
With our multisite setup, we’ll have at least 30 sites that are subdomains plus our main site. They will all be cloned to use the same template. Is that going to require a license for each? Or just one license for the entire multisite? I’m asking because we’ve seen both “yes” and “no” responses on this forum and we have to be able to craft our estimate accordingly. Individual licenses is a big cost difference if that’s the case. Thank you.
Hi and thanks for reaching out to us
In your case you need 1 license.
Thank you.
Hi guys, is it possible to add instagram share button in the blog pages?
Hi and thanks for reaching out to us
Unfortunately, there is no such feature by default. In this case you can try to use this plugin https://wordpress.org/plugins/add-to-any/
Thank you.
There are some design errors.
2-) http://demo.arrowpress.net/modus/ or
https://demos.reytheme.com/valencia/ is nice. but >
why you don’t have an advanced design. all very simple and simple. I bought 4 of your themes and we don’t use them anymore. I’m installing demo on my client. I do not like. I am buying another theme and would prefer another theme. your theme no longer meets my needs.
Hi and thanks for reaching out to us
1. Thank you for your report. The mentioned template will be fixed soon.
2. Could you please show some examples or provide suggestions what design you need? We will forward them to our designers so they can discuss it in the team and improve the theme.
Thank you.
Hello,
Thank you for the links, but could you provide specific examples of the elements in these themes you prefer the most? Perhaps you want to achieve some animations that are missing in our theme.
How do you edit the house image in the insurance demo, I cannot seem to find it
Hi and thanks for reaching out to us
To change the mentioned image open the Home page to edit with Elementor and then follow the steps as shown on the screenshot http://prntscr.com/pky4hv
Thank you.
Hello, I’m trying to implement Jupiter X for a site. However when trying to install SSL this file “http://schema.org/WPHeader” keeps as “http” instead of “https” and cancels certificate. How can I fix this? Thank you
Hi and thanks for reaching out to us
Please try to install the SSL Insecure Content Fixer or the Really Simple SSL plugins to fix the issue.
Thank you.
Hello. Just wondering if anyone has had the chance to look into my open ticket – #97494 yet? Thanks. Just want to get this issue figured soon. Thanks!
Hi and thanks for reaching out to us
Your ticket has been replied. Please check it.
Thank you.
Hello,
The Title “Shopping cart” is not translatable at the Quick Cart view. Section. How do i translate or edit these? I need to translate it to german.
Best regards
Hi and thanks for reaching out to us
Please try to add the following JS code in the Jupiter X > Control Panel > Settings > Tracking Codes Before Tag section:
<script type="text/javascript">
jQuery("p.jupiterx-mini-cart-title").text(function () {
return jQuery(this).text().replace("Shopping cart", "Translation");
});
</script>
Change the word Translation to your needs.
Hey, thanks für your quick help. It works <3
You are welcome
Hello. How can I add a posts block in elementor? Such as posts with paginator in Magazine 2 template in Lifestyle category? Thank you
Hi and thanks for reaching out to us
The block mentioned on the screenshot http://prntscr.com/pkjv7l is added using the Raven Posts element http://prntscr.com/pkjw83
Thank you.
Thank you for reply. And if I making this block as Archive Template is it possible to leave pagination?
Found solution!
Tell me please how can I make translations for Breadcrumbs?
Hello,
Sorry for a delay. You can translate the breadcrumbs via Poedit software or Loco Translate plugin https://themes.artbees.net/docs/translating-the-theme/ . Thank you.
Hi, I want to use this theme with Elementor for a travel site. Do you support a mega menu ? Thanks
Hi and thanks for reaching out to us
You can create a mega menu using the bundled JetMenu plugin as described in this article https://themes.artbees.net/docs/creating-mega-menu-using-jetmenu-plugin-in-jupiter-x/
Thank you.
Hi guys, Can you please answer my 2 open tickets. We’ve been exchangim messages but now it’s getting urgent. Thank you
Hi and thanks for reaching out to us
Please specify the ticket numbers here if they haven’t been resolved yet.
Thank you.
97339 and 96243 Thanks
Hello again.. I really need a solution for these tickets.
Can´t delay it no longer, client is complaining already. For one of the tickets have been waiting for an answer for 3 days!
it shouldnt be necessary to be coming here everytime so that I can have a reply. I have 2 Jupiter licenses and would probably buy more, really like the theme and when was building the support was awesome. But that’s not what happening recently… 
Hi and thanks for reaching out to us
Please take our apologies for the delayed response.
Your tickets will be answered as soon as possible. Let’s continue our conversation in the tickets.
Thank you for understanding.
We are been using the theme KEN and have benne waiting for a update since 13 October 18. kan we change the licence to use on Jupiter instead?
Hi and thanks for reaching out to us
If you want to change your license to Jupiter you need to send a refund request for Ken and then buy a new license for the Jupiter theme.
Thank you for understanding.
The template section hasn’t been working for at least a week on the demo site – https://jupiter.artbees.net/jupiter-theme-templates/. When clicking a template filter or the load-more button, it just sits and spins… Will this be resolved soon?
Hi and thanks for reaching out to us
The issue has been reported to our manager and it will be fixed soon.
Thank you.
Bonjour, est-ce-que ces possible d’avoir un lecteur audio bien jolie pour un seul sons ou plusieur pour la vente des instrumental ?
je pensais aussi un truck comme un Spectre audio pour faire écouter un seul son
Hi and thanks for reaching out to us
Please send your request in English, as we provide support in this language only.
Thank you.
HI Jupiter, i cannot load the demo’s on https://jupiter.artbees.net/jupiter-theme-templates/. it keeps on spinning after click filter or load more. Please fix this
Hi and thanks for reaching out to us
Thank you for reporting the issue. It will be fixed as soon as possible.
Hi guys,
I bought Jupiter theme twice some time ago. Is it possible to disable the license from one of the others websites and recover the license to activate on my new website?
Thanks
Mike
Hi and thanks for reaching out to us
You’ll need to revoke the key https://themes.artbees.net/docs/revoking-api-key/ and then generate a new one and register the theme again on a new website.
Thank you.
hi i need urgent assistance, Ticket ID is 97438, please the website is live and it gives iconv library missing
Hi and thanks for reaching out to us
The mentioned ticket is already replied. Please check it.
Thank you.
Hello, Pre-purchase question. the jet articles … now they are crocoblock, do you assure me the update of the jet products?
Hi and thanks for reaching out to us
Here you can check the list of bundled plugins with the Jupiter X theme https://themes.artbees.net/docs/bundled-plugins/
Thank you.
hi i change the domain from old to new one and this part dispirited http://tinyurl.com/yym7pztv
that was the best thin g and now is gone
Hi and thanks for reaching out to us
Please submit a support ticket https://themes.artbees.net/dashboard/tickets/ and provide there wp-admin login credentials to your site to check the issue.
Thank you.
