23241 comments found.
Whatever changes I make to the menu they don’t get reflected on the actual site. I tried to change font size, color etc. But it wont show on actual site. What’s wrong here? Website is Audoni.com
Hello,
It seems to be the cache issue at your end nothing else, Please first flush the server cache and then deactivate it till you are in the development process and then you have to remove the site cache and deactivate all the cache plugins from your site including FVM plugin as well, and then check your site after removing the browser cache. I hope your issue will solve and if not then please go to wp-content/uploads and finds and delete the porto-style folder and then go to Appearance >> Theme Options and click on save changes and finally check your site after removing the browser cache, Hope it will surely solve your issue and this is because of the server cache or because of the file permission issues that changes may not reflected on your site.
Best Regards.
Hi,
I need a theme to a surf shop. We gonna have Woman Clothes, Man Clothes, Shoes, Surf Boards, Skate, etc…
1. Can i have a diferent product filter for diferent categories??
2. For example in “Shoes”, i do not need to have all brands on filter, clothes brands not always have shoes and vice-versa.
3. In “Shoes” i need to have filter for shoes size (7, 7.5, 8, 8.5…) not Medium, Small….
Hello,
First of all, thanks for showing your interest in Porto WordPress.
1. Yes, you can set different filters in sidebar for different product categories as per your requirements, you just have to create a new sidebar and add/set product filters in the sidebar as per your requirements then just select/set that particular sidebar for particular product category by editing the product category, it will work for you.
2. Yes, you can exclude any filter attribute from any category page sidebar.
3. Yes, you can do it easily, you just have to create a new attribute with shoe size (7, 7.5, 8, 8.5…) and set it from product setting it will work for you.
Best Regards.
Great.
Thanks
Most Welcome!.. 
menu not working
Hello,
Your issue has been solved and the reply of your support ticket #60854 has been sent, please check your ticket reply and see these screenshots:
1. https://pasteboard.co/IDHTluv.png
2. https://pasteboard.co/IDHTnIw.pngBest Regards.
Hi,
I’ve noticed that the products titles are been trimmed in product archive/category pages.
Most probably this is done in order to level the height of all products blocks.
But is there any way to show the full name perhaps on mouse over? Or show it full in general?
Thank you so much in advance
Hello,
Please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
ul.products li.product-col .woocommerce-loop-product__title {
white-space: normal !important;
}
ul.product_list_widget li .product-details a, .widget ul.product_list_widget li .product-details a{
white-space: normal !important;
}
Best Regards.
Thank you so much! Full name is shown now.
Most Welcome!..
Another question please. What is the element i need to use in order to add a carousel for recent products, featured products, best sellers?
Hello,
For Recent Products: You can use Porto Recent Products element and set view mode as Slider as showing in this screenshot: https://pasteboard.co/IDC6iZq.png
For Featured Products: You can use Porto Featured Products element and set view mode as Slider as showing in this screenshot: https://pasteboard.co/IDC6Wh8.png
For Best Selling Products: You can use Porto Best Selling Products element and set view mode as Slider as showing in this screenshot: https://pasteboard.co/IDC7ygR.png
Best Regards.
Yes, that worked perfectly fine! Many thanks.
One more thing please: How can i add a block in the header area? Let’s say next to the mini cart. I know i have to copy the specific header file under my child theme. But what is the code i need to add for calling the specific block?
Thanks again!
Hello,
No, need to Customize any of the Core files, you can easily do it, using Header Builder Functionality, you just have to create your own header using Header Builder Feature and then use HTML field in the Header Builder and paste any of the HTML and Shortcode of the elements in it, It will simply work for you, you can read more about it here:
https://www.portotheme.com/wordpress/porto/documentation/header-builder/
And if you have any issue remaining or the new issue then please generate a support ticket via our support system.
Best Regards.
Hi,
Thanks for the info. i already tried using the header builder but i cannot make the header the way i need. I am actually just trying to add a block next to the mini cart . I am using header 1 type. I already placed that i my child theme. All i need to know is how to call the block i created next to the mini card in the header file.
Thanks again
Hello,
Please contact us via our support system with your site WP Admin Login details so our experts will check it for you, why it is not working with Header Builder and they will solve it for you.
Best Regards.
Hello , I have a question about size image in woocomerce. I must add one size image on product cart? Becouse when I add big photo it’s look like: https://sklep-rybka.pl/produkt/torba-anaconda-dip-bait-bag/ its possible in option automatic calibrate photo to one size ? Mayby some plugin ? Thx for the information
Hello,
The Image settings of the products are coming from WooCommerce, Please read the below-given articles:
https://smartwave.freshdesk.com/support/solutions/articles/12000052416--7-woo-image-sizes-changing
https://smartwave.freshdesk.com/support/solutions/articles/12000052417--8-woo-images-looks-blurry-and-not-change-from-low-to-high
This is the default functionality of the WooCommerce new version as it does not provide the option to set height for the product image. it automatically resizes the image based on its width you set.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 22/07/2019. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hello, I just active the porto theme, but enabout to import the demo, can you give me some video or guides to this issue, and how to operate the porto when we built the site , we need to know each function . how to use each function .whats your suggestion for us. waiitng for your reply.
Ann Lin
Hello,
Please watch and follow the instructions showing in this video for Importing the Demo on your site:
https://www.portotheme.com/wordpress/porto/documentation/installation-video/
And for Theme Options Configuration/Setting, Please read our FAQ’s and watch our Support Videos by clicking on the Porto FAQ and Porto Videos buttons listed below
Best Regards.
we have watched, there is only one demo inside , but how could we import others if we want to change a new demo
waiting for your reply
i mean only one demo we can install when active, we have no choice for other demos. if we need to change other demo. we need to go back to the setup widzard again???
Hello,
You can only Import the Single Demo on a site at a single time, If you change or Overrides the Demo it will override the Pages, Products, Images. And you can easily Override the Demo on the site by just check yes to Override as showing in the below-given screenshot:
Just install override previous content when you installing a new demo it will override your previous content. Please see this screenshot for better understanding: https://prnt.sc/i9wm59
OR
You need to reset your WordPress then install a fresh new demo and remember it will remove all of your Content. Please use this plugin for resetting your WordPress: https://wordpress.org/plugins/wordpress-reset/
OR
If you only want some pages or sections from other Demo’s on your site then you can use Porto Studio Functionality as well:
https://www.portotheme.com/wordpress/porto/documentation/porto-studio/
Best Regards.
hello will this work with the PPOM wordpress plugin for product customization?
Hello,
First of all, thanks for showing your interest in Porto WordPress.
We have not tested the https://wordpress.org/plugins/woocommerce-product-addon/ plugin yet with the Theme, so we are unable to suggest you on it, but if the plugin is coded properly with meet all the requirements of the WooCommerce and WordPress then it should work properly also with the Theme so you can try it.
Best Regards.
Hello! I am contacting on the behalf of my client who has purchased this theme. I have a problem with the startup popup newsletter. How to disable it as I have tried everything I can do. I have already deactivated mailpoet plugin.
Hello,
Please contact your client and ask for the purchase code and then create support account on our support system and read and follow the instructions written in this article:
https://smartwave.freshdesk.com/support/solutions/articles/12000052389--1-home-page-pop-up-modal-box-background-image-and-text-changing-or-removing-
Best Regards.
Hello, I have and issue when opening website on iphone? did you solve it ?
Hello,
Please make sure that you are using the very latest version of the Theme and Plugins, If not then please update the Theme and Plugins, and if yes then please once check with deactivating all the third party plugins and check your site, hope your issue will solve and then again you have to activate all the third party plugins one by one and check which one is creating an issue on your site, and if this also does not solve your issue then please check with cache, you have to first flush your server cache and then deactivate it and then you have to remove your site cache and deactivate cache plugins and finally check your site after removing the browser cache, Hope this will solve your issue and if still the issue will be there then please check once that you are testing the site on latest version of the mobile browser, otherwise, please contact us via our support system with your site WP Admin Login details so we will check it for you.
Best Regards.
any help how to update theme without losing any thing ?
Hello,
Please read and follow the instructions written in this article:
https://smartwave.freshdesk.com/support/solutions/articles/12000052422--13-update-porto-theme-manually-without-loosing-any-data-
After updating the Theme please go to Porto >> Theme License and deactivate the Theme and then again activate the Theme with same purchase code and then go to Appearance >> Install Plugins and update all the plugins from there one by one.
Best Regards.
How could I show the installment of the product?
Hello,
Sorry to say that but the default WooCommerce does not provide the functionality of the Installment, you have to use any third-party plugin for it, Please read the below-given articles:
https://wisdmlabs.com/blog/offer-installment-plans-woocommerce-products/
https://wordpress.org/plugins/woo-installments/
https://hoicker.com/woocommerce-deposits-installments-payment-plans/
Best Regards.
hai i canot activate my theme becuse show This code was already used in myftpupload.com but i cant use that i searcge that domine but no use
Hello,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Best Regards.
hello, I am creating a new shortcode, but when I include it on homepage, the shortcode shows bellow menu, but it was include in another position, could you help me ?
Hello,
Please do not use it like that, use block for this purpose, please go to blocks and create a new block and add any element in it as per your requirements, save changes and then quick edit that block and copy the block slug name and then go to WP-Dashboard >> Pages and finds and edit the Home page, after editing Home page, scroll below you will find view options and in view options, you will find some options given below:
*. Content Top
*. Content Inner Top
*. Content Inner Bottom
*. Content BottomJust paste that block slug name in anyone and save changes and finally check your site after removing the browser cache, It will work for you.
Best Regards.
sorry, I need create a new custom shortcode, because I have a plugin that create variations as single product, and I would like to show the variations at homepage thought this shortcode
Hello,
Then simply you can use your shortcode in WP Bakery Text Block element, at any where on the page it will work for you, If not then please contact us via our support system with your site WP Admin Login details so we will check it for you.
Best Regards.
function ->addAttributeToFilter(‘is_saleable’, 1, ‘left’)
Not are fixed in PATCH 2.3.3 Error in app/code/Smartwave/Filterproducts/Block/Home/FeaturedList.php
Hello,
Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.
Best Regards.
Hi, recently updated the Porto theme and now the top navigation doesn’t show in the main menu when in mobile. It used to.
UPDATE: It seems it will only show the top navigation menu when you set the mobile menu to side panel. If it’s set to default it doesn’t show the top navigation.
Hello,
Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.
Best Regards.
Hi, today i tryed update my theme. I see my registraion code not active. When copy&paste Theme License code i got this error: “Your ip address is blocked as spam”
can you help me about this please?
thanks
Hello,
I have refreshed your IP, Please try again now, I am sure you will not finds this issue anymore.
Best Regards.
thanks a lot
Most Welcome!..
I have a question, I have installed the Classic Demo and I would also like to install the Store Demo
can this be done?
Hello,
No, sorry to say that but this is not possible you can only Import the Single Demo on a single site at a single time. But I have a workaround for you .
You can Import any Store Demo on your site as per your requirements then use Porto Studio functionality and Import any of the other Demo pages on your site as per your requirements:
https://www.portotheme.com/wordpress/porto/documentation/porto-studio/
I hope it helps.
Best Regards.
Please check my ticket #60663 . I need your help urgent
Hello,
We have already replied to your support ticket #60663, Please check your ticket reply and reply to your ticket accordingly.
Best Regards.
So I didn’t know how to thank you. The theme is already very good. The support is great. thanks again
Hello,
Thank-you kindly, @SnowBasic! We are thrilled to know you are enjoying your time with Porto! Those are incredibly kind words, That is exactly what Porto and this team are all about, we do our best to be the best, We hope you are enjoying the latest update and look forward to continuing to work together!!
Best Regards.
Can I use Porto Theme for Jobs Listings and Jobs Search? If yes, which is the best way to implement?
Hello,
Yes, you can do it easily, You just have to create the Jobs as Products and then use the Catalog Mode to hide the Add to Cart Button, Stars, and Price, It will work for you.
Best Regards.
Does the Custom Page Header element in your theme also enable the making of custom headers for Woocommerce categories?
This has been a constant problem with all Woocommerce themes i have looked at and used, and I’m hoping Porto will be different.
The block element is also interesting. Could you explain briefly how it works, and some examples of where it can be used?
Hello,
First of all, thanks for showing your interest in Porto WordPress.
Yes, you can create your own header using Header Builder Feature as written here in Theme Documentation:
https://www.portotheme.com/wordpress/porto/documentation/header-builder/
But you can not use the different headers for different pages, This requires Customization or you have to use any third-party plugin for it, Although you can create a Mobile header as well using Header Builder Feature for your site as per your requirements.
And regarding Blocks: Block basically works like a function in programming, You can create a single Block and then you can use it multiple times in multiple places as per your requirements, Like if you want to use the same element/section/code on multiple pages on your site then you do not need to to set the section/code/elements again and again, You just have to create a Block and then use that block on multiple places where you want to use that section/element/code it will work for you.
Best Regards.
Hi, I have installed the multi currency plugin you recommend & everything works great. Just one small annoying thing. When I upload the flag images to the currency switcher I notice that there is a default flag in the background that looks stretched. Screenshot below;
https://pasteboard.co/IDmdQ35.pngHow can I remove this background image? It doesn’t seem to go away.
Thanks
Hello,
Can you please share your site URL with me here so that I’ll check and provide you the Custom CSS for removing that background flag image.
Best Regards.
