23206 comments found.
hello i installed but have some issues… on https://www.nicolameyer.com
1) on some pages disappear the mini cart and the search bar…
you go to main page then if go to cart or checkout or use the search function
those pages NOT have CART icon and SEARCH function
here goes right
https://prnt.sc/pofwywhere not
https://prnt.sc/pofxd9then there is a white line that i not know how to set
https://prnt.sc/pofy5pHello,
1. Just checked your site now at my end and it is working perfectly fine, Please see the below-given screenshots, It must be the cache issue at your end nothing else.
https://pasteboard.co/IDLLgac.png
https://pasteboard.co/IDLLiwS.png
2. For removing the white line just above slider on Home Page, Please copy and paste the below-given CSS code to the Home Page Custom CSS option and check your site after removing the browser cache.
.no-breadcrumbs .main-content {
padding-top: 0 !important;
}
Best Regards.
how to change the social icons on top left with GREY ones and not coloured i not like them https://prnt.sc/pogqr8 thanks
instead of ROW for vp builder what have to use as PORTO builder (for row and put content inside formatted and aligned)? thank OK PROBABLY i have to REBUILD l all BLOCK using PORTO BUILDEr items as image text block and so on… i used theones from the previous theme
Hello,
Yes, The main issue is you are using the old Theme builder with Porto WordPress Theme which is conflicting and not working, you have to built your site again with Porto WordPress and Porto Functionality and WP Bakery page builder elements, it will work for you and will not create any issue on your site, and I also suggest you to Install the Theme again on a fresh new WP as well and starts from scratch.
Regarding changing the social icon color you have to change it using Custom CSS.
Finally, if you will have any issue after fresh Install then please generate a support ticket via our support system so our experts will help you in solving your issues.
Best Regards.
how i can find the activation code of sliderrevolution????
Hello,
You can download the latest plugin from here:
https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution
And there is no need to activate or purchase the new license for this plugin. This plugin is already included in the theme package and already purchased the license by P-Themes. This activation message for those who want to update the plugin directly from their website. In our case, you can receive the updated plugin always with the theme update release.
So no need to activate it, just ignore the message and feel free to use it.
You can not use the library/template of any Premium plugin including in any Theme Package, If you want to use the premium plugin library/template then you have to purchase that particular plugin license separately, this is Envato policy you may wish to confirm from them as well.
Best Regards.
while updating the theme it shows invalid purchase code help me out
Hello,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Now, Please go to Porto >> Theme License and deactivate the Theme from there and then again activate the Theme with same purchase code and then go to Appearance >> Themes and update the Theme, I am sure you will not finds the issue.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 12/05/2018. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Dear Support,
Please can you tell me how change my icon card? (In have last version of theme Porto).
This is not showing in my Theme Admin: Appearance – Theme options – headre – mini cart – (minicart tipe / icon).
I have the following: Apariencia – Advanced options – Mini Cart – (icon color, item color, background color, popup corder color). But not to change the icon.
thanks regards Joaquín
Hi Support,
Please, can you tell me how configure the cart icon for the following: I want all products the client is shopping appears in a right sidebar all the time.
Is posible ? thanks regards
Hello,
If you want to change the Cart Icon in header then please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and change the Icon value in the given code with any other FontAwesome Icon code as per your requirements, It will work for you.
#mini-cart .minicart-icon:before {
content: "\f217" !important;
font-family: "Font Awesome 5 Free" !important;
font-weight: 900 !important;
}
And sorry to say that but this is not possible to have all the products customer purchase show in right sidebar, This requires Customization or you can use any third party plugin for it as well.
Best Regards.
Hi, Can you please provide me with a link to all the image sizes in porto and where they are used. I have worked out through trial and error which ones are used for each product through to the check out. I have also stopped portfolio and some extra blog images in the functions.php but there are still 12 files for each product image. This is a big issue for ecommerce stores and file space.
I want to reduce this further by running a scrip on the server but I need to know where all the image sizes are used. Thanks in advance
Hello,
We already explained to you all about it in detail here:
https://themeforest.net/comments/22902937
Please read the given thread and contact our Customization department.
Best Regards.
Whatever changes I make to the menu they don’t get reflected on the actual site. I tried to change font size, color etc. But it wont show on actual site. What’s wrong here? Website is Audoni.com
Hello,
It seems to be the cache issue at your end nothing else, Please first flush the server cache and then deactivate it till you are in the development process and then you have to remove the site cache and deactivate all the cache plugins from your site including FVM plugin as well, and then check your site after removing the browser cache. I hope your issue will solve and if not then please go to wp-content/uploads and finds and delete the porto-style folder and then go to Appearance >> Theme Options and click on save changes and finally check your site after removing the browser cache, Hope it will surely solve your issue and this is because of the server cache or because of the file permission issues that changes may not reflected on your site.
Best Regards.
Hi,
I need a theme to a surf shop. We gonna have Woman Clothes, Man Clothes, Shoes, Surf Boards, Skate, etc…
1. Can i have a diferent product filter for diferent categories??
2. For example in “Shoes”, i do not need to have all brands on filter, clothes brands not always have shoes and vice-versa.
3. In “Shoes” i need to have filter for shoes size (7, 7.5, 8, 8.5…) not Medium, Small….
Hello,
First of all, thanks for showing your interest in Porto WordPress.
1. Yes, you can set different filters in sidebar for different product categories as per your requirements, you just have to create a new sidebar and add/set product filters in the sidebar as per your requirements then just select/set that particular sidebar for particular product category by editing the product category, it will work for you.
2. Yes, you can exclude any filter attribute from any category page sidebar.
3. Yes, you can do it easily, you just have to create a new attribute with shoe size (7, 7.5, 8, 8.5…) and set it from product setting it will work for you.
Best Regards.
Great.
Thanks
Most Welcome!.. 
menu not working
Hello,
Your issue has been solved and the reply of your support ticket #60854 has been sent, please check your ticket reply and see these screenshots:
1. https://pasteboard.co/IDHTluv.png
2. https://pasteboard.co/IDHTnIw.pngBest Regards.
Hi,
I’ve noticed that the products titles are been trimmed in product archive/category pages.
Most probably this is done in order to level the height of all products blocks.
But is there any way to show the full name perhaps on mouse over? Or show it full in general?
Thank you so much in advance
Hello,
Please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
ul.products li.product-col .woocommerce-loop-product__title {
white-space: normal !important;
}
ul.product_list_widget li .product-details a, .widget ul.product_list_widget li .product-details a{
white-space: normal !important;
}
Best Regards.
Thank you so much! Full name is shown now.
Most Welcome!..
Another question please. What is the element i need to use in order to add a carousel for recent products, featured products, best sellers?
Hello,
For Recent Products: You can use Porto Recent Products element and set view mode as Slider as showing in this screenshot: https://pasteboard.co/IDC6iZq.png
For Featured Products: You can use Porto Featured Products element and set view mode as Slider as showing in this screenshot: https://pasteboard.co/IDC6Wh8.png
For Best Selling Products: You can use Porto Best Selling Products element and set view mode as Slider as showing in this screenshot: https://pasteboard.co/IDC7ygR.png
Best Regards.
Yes, that worked perfectly fine! Many thanks.
One more thing please: How can i add a block in the header area? Let’s say next to the mini cart. I know i have to copy the specific header file under my child theme. But what is the code i need to add for calling the specific block?
Thanks again!
Hello,
No, need to Customize any of the Core files, you can easily do it, using Header Builder Functionality, you just have to create your own header using Header Builder Feature and then use HTML field in the Header Builder and paste any of the HTML and Shortcode of the elements in it, It will simply work for you, you can read more about it here:
https://www.portotheme.com/wordpress/porto/documentation/header-builder/
And if you have any issue remaining or the new issue then please generate a support ticket via our support system.
Best Regards.
Hi,
Thanks for the info. i already tried using the header builder but i cannot make the header the way i need. I am actually just trying to add a block next to the mini cart . I am using header 1 type. I already placed that i my child theme. All i need to know is how to call the block i created next to the mini card in the header file.
Thanks again
Hello,
Please contact us via our support system with your site WP Admin Login details so our experts will check it for you, why it is not working with Header Builder and they will solve it for you.
Best Regards.
Hello , I have a question about size image in woocomerce. I must add one size image on product cart? Becouse when I add big photo it’s look like: https://sklep-rybka.pl/produkt/torba-anaconda-dip-bait-bag/ its possible in option automatic calibrate photo to one size ? Mayby some plugin ? Thx for the information
Hello,
The Image settings of the products are coming from WooCommerce, Please read the below-given articles:
https://smartwave.freshdesk.com/support/solutions/articles/12000052416--7-woo-image-sizes-changing
https://smartwave.freshdesk.com/support/solutions/articles/12000052417--8-woo-images-looks-blurry-and-not-change-from-low-to-high
This is the default functionality of the WooCommerce new version as it does not provide the option to set height for the product image. it automatically resizes the image based on its width you set.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 22/07/2019. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hello, I just active the porto theme, but enabout to import the demo, can you give me some video or guides to this issue, and how to operate the porto when we built the site , we need to know each function . how to use each function .whats your suggestion for us. waiitng for your reply.
Ann Lin
Hello,
Please watch and follow the instructions showing in this video for Importing the Demo on your site:
https://www.portotheme.com/wordpress/porto/documentation/installation-video/
And for Theme Options Configuration/Setting, Please read our FAQ’s and watch our Support Videos by clicking on the Porto FAQ and Porto Videos buttons listed below
Best Regards.
we have watched, there is only one demo inside , but how could we import others if we want to change a new demo
waiting for your reply
i mean only one demo we can install when active, we have no choice for other demos. if we need to change other demo. we need to go back to the setup widzard again???
Hello,
You can only Import the Single Demo on a site at a single time, If you change or Overrides the Demo it will override the Pages, Products, Images. And you can easily Override the Demo on the site by just check yes to Override as showing in the below-given screenshot:
Just install override previous content when you installing a new demo it will override your previous content. Please see this screenshot for better understanding: https://prnt.sc/i9wm59
OR
You need to reset your WordPress then install a fresh new demo and remember it will remove all of your Content. Please use this plugin for resetting your WordPress: https://wordpress.org/plugins/wordpress-reset/
OR
If you only want some pages or sections from other Demo’s on your site then you can use Porto Studio Functionality as well:
https://www.portotheme.com/wordpress/porto/documentation/porto-studio/
Best Regards.
hello will this work with the PPOM wordpress plugin for product customization?
Hello,
First of all, thanks for showing your interest in Porto WordPress.
We have not tested the https://wordpress.org/plugins/woocommerce-product-addon/ plugin yet with the Theme, so we are unable to suggest you on it, but if the plugin is coded properly with meet all the requirements of the WooCommerce and WordPress then it should work properly also with the Theme so you can try it.
Best Regards.
Hello! I am contacting on the behalf of my client who has purchased this theme. I have a problem with the startup popup newsletter. How to disable it as I have tried everything I can do. I have already deactivated mailpoet plugin.
Hello,
Please contact your client and ask for the purchase code and then create support account on our support system and read and follow the instructions written in this article:
https://smartwave.freshdesk.com/support/solutions/articles/12000052389--1-home-page-pop-up-modal-box-background-image-and-text-changing-or-removing-
Best Regards.
Hello, I have and issue when opening website on iphone? did you solve it ?
Hello,
Please make sure that you are using the very latest version of the Theme and Plugins, If not then please update the Theme and Plugins, and if yes then please once check with deactivating all the third party plugins and check your site, hope your issue will solve and then again you have to activate all the third party plugins one by one and check which one is creating an issue on your site, and if this also does not solve your issue then please check with cache, you have to first flush your server cache and then deactivate it and then you have to remove your site cache and deactivate cache plugins and finally check your site after removing the browser cache, Hope this will solve your issue and if still the issue will be there then please check once that you are testing the site on latest version of the mobile browser, otherwise, please contact us via our support system with your site WP Admin Login details so we will check it for you.
Best Regards.
any help how to update theme without losing any thing ?
Hello,
Please read and follow the instructions written in this article:
https://smartwave.freshdesk.com/support/solutions/articles/12000052422--13-update-porto-theme-manually-without-loosing-any-data-
After updating the Theme please go to Porto >> Theme License and deactivate the Theme and then again activate the Theme with same purchase code and then go to Appearance >> Install Plugins and update all the plugins from there one by one.
Best Regards.
How could I show the installment of the product?
Hello,
Sorry to say that but the default WooCommerce does not provide the functionality of the Installment, you have to use any third-party plugin for it, Please read the below-given articles:
https://wisdmlabs.com/blog/offer-installment-plans-woocommerce-products/
https://wordpress.org/plugins/woo-installments/
https://hoicker.com/woocommerce-deposits-installments-payment-plans/
Best Regards.
hai i canot activate my theme becuse show This code was already used in myftpupload.com but i cant use that i searcge that domine but no use
Hello,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Best Regards.
hello, I am creating a new shortcode, but when I include it on homepage, the shortcode shows bellow menu, but it was include in another position, could you help me ?
Hello,
Please do not use it like that, use block for this purpose, please go to blocks and create a new block and add any element in it as per your requirements, save changes and then quick edit that block and copy the block slug name and then go to WP-Dashboard >> Pages and finds and edit the Home page, after editing Home page, scroll below you will find view options and in view options, you will find some options given below:
*. Content Top
*. Content Inner Top
*. Content Inner Bottom
*. Content BottomJust paste that block slug name in anyone and save changes and finally check your site after removing the browser cache, It will work for you.
Best Regards.
sorry, I need create a new custom shortcode, because I have a plugin that create variations as single product, and I would like to show the variations at homepage thought this shortcode
Hello,
Then simply you can use your shortcode in WP Bakery Text Block element, at any where on the page it will work for you, If not then please contact us via our support system with your site WP Admin Login details so we will check it for you.
Best Regards.
function ->addAttributeToFilter(‘is_saleable’, 1, ‘left’)
Not are fixed in PATCH 2.3.3 Error in app/code/Smartwave/Filterproducts/Block/Home/FeaturedList.php
Hello,
Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.
Best Regards.
Hi, recently updated the Porto theme and now the top navigation doesn’t show in the main menu when in mobile. It used to.
UPDATE: It seems it will only show the top navigation menu when you set the mobile menu to side panel. If it’s set to default it doesn’t show the top navigation.
Hello,
Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.
Best Regards.
Hi, today i tryed update my theme. I see my registraion code not active. When copy&paste Theme License code i got this error: “Your ip address is blocked as spam”
can you help me about this please?
thanks
Hello,
I have refreshed your IP, Please try again now, I am sure you will not finds this issue anymore.
Best Regards.
thanks a lot
Most Welcome!..
