279 comments found.
Hi, you’re Theme is just Wonderfull!
I have some presales questions before buying it:
1/ Is your theme compatible with YITH WooCommerce plugin’s? (I need to use the Yith WooCommerce Request a quote premium plugin and want to be sure it will be fully compatible)
2/ Do you plan to do a recipes presentation page or do you have one I didn’t see?
Thank you for your response,
Best regards, Erik
Hello,
Thank you for taking interest in this theme.
1. our theme is compatible with a lot of 3rd party plugins but we simply can’t check all of them.
Please note that we have not tested every available plugin and cannot guarantee compatibility with all 3rd party plugins available.
2. The native design options do not provide such a feature. At the moment we can only add this suggestion to our dev list for potential features and suggestions. Thanks for understanding.
Support
Edge Portfolio part of
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Hi I have a big problem with the menu, its support is seen twice, both with black and white lettering! How can I solve the problem?
Hi there,
Please provide your site url so we can investigate on this.
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This is the link: https://www.dolciarianaldoni.it/ The problem is especially in laptops and ipads Thanks
Hi again,
Please try adding this code to Appearance >> Customize >> Additional CSS:
@media screen and (max-width: 1230px) {
.edgtf-main-menu>ul>li>a {
padding: 0 15px;
}
}
@media screen and (max-width: 1130px) {
.edgtf-main-menu>ul>li>a {
padding: 0 8px;
}
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sorry, but I don’t resolve the problem Thanks
Hi,
it seems like you problem is solved with custom CSS we sent, here’s your website on 1025px wide screen, which is the lowest breaking point before going responsive – https://www.screencast.com/t/Xd7dbymYUb Please flush browser and plugin cache, if you have any and try again. You could also try from incognito mode as well.
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Hi, there is a problem on Ticket submition page and there is no button anymore to submit. I stil having few months of support so I guess is a bug.
I reopened an old ticket and recycled it with my new issue.
Thank you very much.
Hello,
Thanks for writing in.
The Edge Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center > https://helpcenter.qodeinteractive.com/
Support
Edge Portfolio part of
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i buy extra support, but impossible do new ticket!!!
https://edge.ticksy.com/tickets/Hello,
The Edge Support Center has been moved to our centralized support platform and here is our introduction article with an explanation how to Submit a Request https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002745418-Welcome-to-Qode-Interactive-Help-Center
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Presale question: can i disable shop functionality ?Remove cart etc?
Hello,
Thank you for taking interest in our theme!
Yes, of course. Just don’t install WooCommerce plugin and you won’t have any shopping functionality.
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This is the website: https://deinspiraciontambiensevive.com/
Hi,
Please update your copy of Baker theme and all the bundled plugins. When you update theme according to this instruction, you will be offered with an update for all included assets https://www.youtube.com/watch?v=OtnFGzHQbrI
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Hello, thank you for the quick answer. The problem is that I can’t access to wordpress because of this error so I can’t do anything.
I don’t understand how to update it, what you mean with update the theme and then I will be offered with an update for all assets. This is horrible, sorry 
Hi,
In the video it’s explained how to update theme using FTP account, without accessing WordPress dashboard. Bundled assets are plugins that were included in the item package when you installed Baker. That means you will be able to automatically update Revolution Slider and WPBakery page builder when you update theme to the latest version. Right now, you’re running an old version which is most likely not compatible with the latest WordPress 5.2.3.
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Hi, what PHP version of the theme?
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.
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Hello,
I tried translating terms by importing the theme’s .pot file and then creating a baker-FR_fr.po and .mo translation that I pasted into wp-content / languages-themes but the terms do not translate. What are specific strings that are in the code?
These are the terms: by / share, ...
Thank you in advance !
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.
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Hi, changelog?
Hi,
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1.8 August 9, and today I received an email of a new version, but I don’t know what changes were made
Hi,
You received an email because we updated Baker’s price. It’s currently on sale for the next 48 hours 
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Hi, I have the same problem with hover color on header items, the color is always yellow no matter which color I choose from header edge options. I’ve tried to submit a ticket from support but the baker theme doesn’t appear in the dropdown list. Can you help me?
Thanks!!
Hello,
Theme is on the list of supported items, please take a look -> https://www.screencast.com/t/NdPX13hNvGR9
Themes are not sorted alphabetically, so you can’t search your theme that way. Themes are sorted by original release date.
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Hi! i have the baker theme and suddenly the instagram widget its not working, i tried to reset the connection in the edge options but its not working…
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.
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Good evening,
I updated the theme but got this error:
20:07:47 UTC] PHP Fatal error: Uncaught Error: Call to undefined function baker_edge_add_meta_box() in /customers/8/8/b/laurentmichelland.com/httpd.www/wp-content/plugins/edgtf-core/post-types/portfolio/admin/meta-boxes/portfolio-meta-boxes.php:31
Stack trace:
#0 /customers/8/8/b/laurentmichelland.com/httpd.www/wp-includes/class-wp-hook.php(286): edgtf_core_map_portfolio_meta('')
#1 /customers/8/8/b/laurentmichelland.com/httpd.www/wp-includes/class-wp-hook.php(310): WP_Hook->apply_filters(NULL, Array)
#2 /customers/8/8/b/laurentmichelland.com/httpd.www/wp-includes/plugin.php(453): WP_Hook->do_action(Array)
#3 /customers/8/8/b/laurentmichelland.com/httpd.www/wp-content/themes/baker/framework/admin/meta-boxes/edgtf-meta-boxes-setup.php(17): do_action('baker_edge_acti...')
#4 /customers/8/8/b/laurentmichelland.com/httpd.www/wp-includes/class-wp-hook.php(286): baker_edge_meta_boxes_map_init('')
#5 /customers/8/8/b/laurentmichelland.com/httpd.www/wp-includes/class-wp-hook.php(310): WP_Hook->apply_filters(NULL, Array)
#6 /customers/8/8/b/laurent in /customers/8/8/b/laurentmichelland.com/httpd.www/wp-content/plugins/edgtf-core/post-types/portfolio/admin/meta-boxes/portfolio-meta-boxes.php on line 31
[24-Jul-2019 20:07:51 UTC] PHP Fatal error: Uncaught Error: Call to undefined function baker_edge_add_meta_box() in /customers/8/8/b/laurentmichelland.com/httpd.www/wp-content/plugins/edgtf-core/post-types/portfolio/admin/meta-boxes/portfolio-meta-boxes.php:31
Stack trace:
#0 /customers/8/8/b/laurentmichelland.com/httpd.www/wp-includes/class-wp-hook.php(286): edgtf_core_map_portfolio_meta('')
#1 /customers/8/8/b/laurentmichelland.com/httpd.www/wp-includes/class-wp-hook.php(310): WP_Hook->apply_filters(NULL, Array)
#2 /customers/8/8/b/laurentmichelland.com/httpd.www/wp-includes/plugin.php(453): WP_Hook->do_action(Array)
#3 /customers/8/8/b/laurentmichelland.com/httpd.www/wp-content/themes/baker/framework/admin/meta-boxes/edgtf-meta-boxes-setup.php(17): do_action('baker_edge_acti...')
#4 /customers/8/8/b/laurentmichelland.com/httpd.www/wp-includes/class-wp-hook.php(286): baker_edge_meta_boxes_map_init('')
#5 /customers/8/8/b/laurentmichelland.com/httpd.www/wp-includes/class-wp-hook.php(310): WP_Hook->apply_filters(NULL, Array)
#6 /customers/8/8/b/laurent in /customers/8/8/b/laurentmichelland.com/httpd.www/wp-content/plugins/edgtf-core/post-types/portfolio/admin/meta-boxes/portfolio-meta-boxes.php on line 31
In the meantime, I handed over the old version of the theme. Is there a version of the Edge Core plugin to update? I do not have any updates of this plugin in back office.
Can you help me fix the problem?
Thank you in advance !
Hello,
Yes, exactly, you’ll need to update Core plugin, too. So, right procedure for this major update is to Update the theme first to version 1.7.1 like it is explained here: https://baker.edge-themes.com/documentation/#getting_started_updating_baker then update Edge Core plugin to version 1.1 Everything should be working well after.
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Good evening,
I do not see where I can update the Edge Core extension in my admin.
Can you tell me how to proceed?
Thank you in advance !
Hello,
If you updated our theme well, just go to Appearance > Install Plugins, and you’ll see message about new plugin version and you should just follow it.
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Hi,
I don’t have Install plugins in Appearance. Why ?
Thanks in advance !
Hello,
If you are logged in as administrator you’ll need to see Install Plugins tab in Appearance like here https://www.screencast.com/t/XYCJB9bvjTBA Feel free to reach our support team at https://edge.ticksy.com/ if you need any further help. Just open a ticket and include your website URL with wp-admin access.
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Hi,
I’m logged in as administrator, i don’t see ‘Install plugins’ tab in Appearance.
Do you want access to my website ?
Thanks in advance !
Hi,
Yes, feel free to reach us here support@edge-themes.com with your purchase code and wp-admin and FTP access.
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Hello! I recently purchased and installed the Baker theme for my Wordpress site, and I can’t seem to figure out how to change the homepage layout or find the 12 layouts shown on the demo site. Any help would be greatly appreciated! Thank you!
Hello,
Thank you for reaching us!
If you imported demo content, you should be able to choose desired home page from Settings > Reading.
If you didn’t import demo, please take a look at this helpful article: https://edge.ticksy.com/article/12617/
If you still can’t handle this yourself, you could always submit a ticket to our support forum and include your website URL along with wp-admin access and one of our support agents will assist you.
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The Slider Revolution doesn`t save changes at the templates of Baker theme anymore. Do you know how to solve this?
Hello,
It would be difficult to assess/advise on the issue via the comments section. You can try to deactivate all third party plugins not related to the theme, and update the theme to latest version. Also, please make sure you meet these requirements: memory_limit = 128M; upload_max_filesize = 128M; post_max_size = 256M;
If that doesn’t work, reach us at suppot@edge-themes.com including your wp-admin details and one of our agents will look into your issue.
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Podríais enviarme slider revolution 6.0? Gracias
Hello,
If you need to update Revolution Slider to the latest version, please submit a ticket to our support forum – https://edge.ticksy.com/ and one of our agents will provide you with one. Thank you
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The demo dont work!
We had some temporary server issues so please try again to visit our demo site. Thank you for understanding.
Please, I´m waiting for a Ticket answer! I can´t choose the demo to import and what I could import is very different. Thanks!
Hi! I´m Still waiting! Please 2 days waiting for support ticket is a lot of time. I need to deliver this site!!
Hello,
We managed to find one ticket from you that is answered by our support agent. Please, check response here https://edge.ticksy.com//ticket/2020896/
Best, Edge
Thnks! it´s still not working. could you please recheck mi ticket. Please!!! I´m in a rush
Hello,
Our support agent has already answered. Please, check the response on ticksy. Thanks.
Best Regards, Edge
Hi,I need your help URGENT!! I just updated the website and it does not work. Wordpress has sent me a message informing me that the problem is with a plugin called Edge CPT. Now I can’t enter in my website like always. But Wordpress sent me a link to can enter! Do you know what happens?? I hope your help so fast as possible! Thanks, Carmina
Hello Carmina,
Thank you for writing in!
Please note that we changed some files in our Core (Egde CPT) plugin in the latest theme update, so it is very important to delete the old version of Core plugin via FTP before upadating the theme. After successful updating, you should login to wp-admin panel and go to plugins and install and activate Core 1.1
Best Regards, Edge
Hi, finally yesterday I resolved!! From my Wordpress. I updated your theme from Envato Market plugin. And now my website works perfectly! Thanks for your fast support as always! Thanks a lot! 
You’re welcome! Let us know if there’s anything else!
Hello, Just a quick update. I have a few menu items on the website https://yourbento.in. Now the menu which is hidden for scroll, a menu item named contact us appears on the lower menu. Can you please check the website and then tell me how can I remove it?
Hi, Just ignore, I fixed it.
I have a few more things here, on the checkout and cart page, the menu bar drops below the designated location on the desktop. Can you please check what’s wrong? Also, if I enable mobile view, the buttons aren’t aligned well. They stick to each other and are not centered as they were before. Also, the cart icon is not visible on the mobile menu. You can have a look at the mobile screenshot here: https://imgur.com/a/cak8gTV
Glad to hear this. Thank you for the update!
Need a small feature. Can there be a small sign on each product which will display in either GREEN or RED if the product is vegetarian or non-vegetarian? It would really help as this is a restaurant theme.
Hello,
We could suggest to try with some plugin for this purpose. Here are some articles that should be helpful https://businessbloomer.com/woocommerce-display-custom-product-badges/ https://businessbloomer.com/woocommerce-new-badge-recent-products/best, Edge
Thanks. Will surely take a look.
You are welcome!
