16516 comments found.
I put in a ticket 4 days ago and am having a horrible time with this template – the Posts are not working correctly, the testimonials area on the left sidebar isn’t accessible in Elementor (only the ones you have to do one a time which are not global to set in easily on multiple pages.) NEXT: Widgets area won’t let me create a new area.
NOW: The posts aren’t easily edited to put in featured images … I can’t even get a sidebar in – I can’t get to the top section where the title appears and I should be able to put in a background image.
I am stuck and running days behind schedule on this new client site because things aren’t work and your videos don’t address the issues I am having. I checked all the plugins and everything is properly updated and inset. I hope you can get back to me soon. Maybe it is an easy fix, but I have built two the site in elementor and Elementor … the away you have pre-designed in these templates is NOT totally Customizable as advertised. Please help!
I was able to fix the sidebar on the posts but not the featured image
Hi and thanks for reaching out to us 
Please share the ticket id so we can prioritize it. Thank you.
I have bought this theme for more than 2 years and cannot get an update on the admin panel. If I buy the support, I can continue the updates or not?
Hi and thanks for reaching out to us
Theme updates don’t depend on the support purchase. What theme version are you using? Can’t you update the theme via Jupiter > Control Panel > Updates? What errors are you getting? You can try updating via FTP https://themes.artbees.net/docs/updating-theme-child-theme/ . Thank you.
Hi. I have 1 licence for JuipiterX and tried with both WP multisite modes: subdomains and subfolders. The Problem is, I can’t import templates on any network site. So I think I might need to make changes on my setup. So can somebody please tell me, how to correctly setup wp-multisite? – doesn’t matter if subdomains or folders, just what works. Also, is it possible to make 1 jupiterx theme installation and activate this main theme on each network site and import templates there?
Hi and thanks for reaching out to us
Sorry for a delay. Please try to downgrade the theme to the previous version and install the template. If you still have issues, please create a ticket and provide WP Dashboard, FTP credentials for investigation. Thank you.
Hello the inital price is for one website Only please? If I have two sites to develop do i have to pay twice ? regards
Hi and thanks for reaching out to us
Yes, the price is for the license for one site. If you want to register the theme on 2 different domains, you have to buy a new license, but you can use one license for multiple subdomains. Thank you.
This theme break all my site. I will have to develop all again.
Fatal error: Uncaught Error: Call to undefined function jupiterx_upgrade_link() in /home2/rxjzzpmy/public_html/wp-content/plugins/jupiterx-core/includes/customizer/settings/pro/popup.php:17 Stack trace: #0 /home2/rxjzzpmy/public_html/wp-content/plugins/jupiterx-core/includes/customizer/settings/settings.php(82): require_once() #1 /home2/rxjzzpmy/public_html/wp-content/plugins/jupiterx-core/includes/customizer/functions.php(52): require_once(’/home2/rxjzzpmy…’) #2 /home2/rxjzzpmy/public_html/wp-includes/class-wp-hook.php(286): jupiterx_core_customizer_include(’’) #3 /home2/rxjzzpmy/public_html/wp-includes/class-wp-hook.php(310): WP_Hook->apply_filters(NULL, Array) #4 /home2/rxjzzpmy/public_html/wp-includes/plugin.php(465): WP_Hook->do_action(Array) #5 /home2/rxjzzpmy/public_html/wp-settings.php(525): do_action(‘init’) #6 /home2/rxjzzpmy/public_html/wp-config.php(79): require_once(’/home2/rxjzzpmy…’) #7 /home2/rxjzzpmy/public_html/wp-load.php(37): require_once(’/home2/rxjzzpmy…’) #8 /home2/rxjzzpmy/public_html/wp-blog in /home2/rxjzzpmy/public_html/wp-content/plugins/jupiterx-core/includes/customizer/settings/pro/popup.php on line 17
Hi and thanks for reaching out to us
Did you update the theme to 1.11.0? If yes and the issue still persists, please create a ticket and provide WP Dashboard, FTP credentials for investigation. Thank you.
Hello!. I think it’s incredible how many changes have been made to the template. They are very good!. I have a question about a license I bought a while ago. I don’t know which project or website was registered. Could you help me? I already registered at “https://themes.artbees.net/dashboard/register-product/” but it tells me that I don’t have an activated license and won’t let me register it. I appreciate your cooperation.
Hi and thanks for reaching out to us
I see that your license is registered on localhost https://prnt.sc/pp0bdj . Are you trying to register the same code? Do you have another account in Artbees Dashboard?
I only have one Artbees account. Can you help me disable that localhost license? I will use it with a specific project and in the next project I will buy another license with this same account.
Hello,
You can revoke the current license as described in the article: https://themes.artbees.net/docs/revoking-api-key-x/ . Please try and let me know the result. Thank you.
Thanks for the reply. I have followed the guide from the beginning, but I cannot see my license https://imgur.com/4zPSzA5 I do not understand why it is not registered and says it is already registered. I appreciate your help to release this license. Thank you.
Hello,
That license is registered with email address sergiaz17@g**.com. Is it your email address. What email address do you use to log in to Artbees Dashboard?
No!. My email is “arleydaza@gmail.com”. Please assign that license to my account. From this same account I am writing with. Thanks!
When I check your Envato username arleydaza in our system, I get this email address for that Envato username sergi * az * 1 * 7@g**.com. Do you know this email address? I’m sorry but we can’t remove the purchase code from another account, you need contact the owner at that email and ask about it or provide us with the invoice that this purchase code is yours. Thank you for understanding.
In my account settings I have good my email arl*a@il.com: https://imgur.com/Lkft1Jf (please change that email). So … to what email should I send my invoice? This is the information I have about my purchase: https://imgur.com/eRBgpom and https://imgur.com/fBoAcuF They confirm if they need me to send the information to an email directly. Thank you
Hello,
You registered two accounts:
One with this email: arleydaza@gmail.com
One with this one: sergiodaza1987@gmail.com
Now we can not change this email sergiodaza1987@gmail.com to this one: arleydaza@gmail.com because this email already exists in our database. You need to either remove your empty account or give us a new email so we change it for you.Thank you.
I found access to the sergio account (it was a project a long time ago) and I was able to exchange the license. Thank you very much for the assistance. Keep it up and I hope in one last purchase I made of this template to make the best use.
Glad to hear it! You’re welcome
Hello. I want to change my wordpress theme to yours because my WordPress theme conflicts with elementor Tell me, your theme is 100% compatible with elementor
Hi and thanks for reaching out to us
Yes, our Jupiter X theme is compatible with Elementor plugin and it’s bundled in the theme. You just should be aware of some conflicts if using Elementor Pro: https://themes.artbees.net/docs/plugin-conflicts-with-jupiter-x/ . Thank you.
i want to try some of the post templates that Jupiter provides, how may i do that.
and how i can do that with losing my previous work
also i bought a extension for the support, but it doesn’t show on my artbees dashboard
Hi and thanks for reaching out to us
You can import any block templates as described here: https://themes.artbees.net/docs/importing-block-templates-to-a-page-in-jupiter-x/ . If you want to import demo templates, check this article https://themes.artbees.net/docs/installing-a-template/ . As I see your support expiration date is 2020-04-24 https://take.ms/DhksY , so it was extended.
thanx, yes i updated it
You’re welcome
Any chance of looking at ticket #97872. I know its not 24 hours but it would help me out a lot if something could happen today. Thanks and great theme
Hi and thanks for reaching out to us
That ticket was replied. Did you check it?
Yes thanks the issue is sorted
You’re welcome
By the way I still have a ticket outstanding but I cant tell you the tickety number as it seems your siet header is not working? Could just be me (using chrome).
It was me Here is the ticket number #97874
That ticket is being reviewed and will be replied as soon as possible. Thank you for the patience.
Thanks
You’re welcome
How can I see where the files are being called – such as various CSS and JS files that the theme calls. I want to selectively call those as I don’t need everything. I know it can break the theme but that’s OK. I just want to know how to prevent everything that the theme is loading. Thanks.
Hi and thanks for reaching out to us
Jupiter X is using a Less compiler to combine all the necessary CSS rules together and link only one file into the theme for the sake of the performance. The file will be combined and created in wp-content/uploads/jupiterx/ folder. Unfortunately, as soon as you deactivate the Less compiler the whole theme will break down. So, it’s not possible to do it at all.
I am also experiencing crippling slow speed on my DEV site after installation. Plus, all my pages layouts have changed. I don’t understand why when I update the theme settings are changing.
Last update it changed the resolution on my product images and I had to figure this out the hard way.
I have had a ticket open for two days with no response. I love this theme but this version is NOT working correctly.
Hi and thanks for reaching out to us
Please share the ticket id so we can prioritize it. Thank you.
Hi, I have tried to open several tickets but keep getting the same generic response. My site is VERY SLOW. It takes 13 seconds to load. I have taken all steps in your support document. This is a serious issue. Please help!. We can’t launch until this is fixed
Hi and thanks for reaching out to us
Please share your site URL so I can check it. Thank you.
Loved the old Jupiter. I bought JupiterX when it first came out, but seemed too many features weren’t fully ready or buggy, so didn’t use it. Trying to use it now on a different site, and its freezing on template installation, and since I bought it a while ago my support has expired. Even though it looks like a great feature set, seems its still too buggy and overly complex.
Hi and thanks for reaching out to us
Sorry for a delay. Please try to downgrade the theme to the previous version and install the template. If you still have issues, please create a ticket and provide WP Dashboard, FTP credentials for investigation. Thank you.
Hello,
We have purchased recently for one of our clients for one website
We have use Jupiter X theme and issue in import data for Education template
let me know as soon as possible .
Thanks
Hi and thanks for reaching out to us
Sorry for a delay. Please try to downgrade the theme to the previous version and install the template. If you still have issues, please create a ticket and provide WP Dashboard, FTP credentials for investigation. Thank you.
Hello,
I opened Ticket Number: #97788. Please, could you speed up, please? I have a meeting with my client and this theme is complicated. Hope to hear form you soon! Thank you!
Hi and thanks for reaching out to us
Your ticket will be answered as soon as possible. Let’s continue our conversation in the ticket.
Thank you for understanding.
Hi,
Where do i manually download the templates because it is proving difficult to import automatically?
This link isn’t working; https://themes.artbees.net/template/Best regards
Hi and thanks for reaching out to us
Unfortunately, templates downloading and manual installation is not available.
Templates can installed in the WP Dashboard > Jupiter/Jupiter X > Control Panel > Templates section only.
If you have any difficulties with template installation then submit a support ticket https://themes.artbees.net/dashboard/tickets/ and provide wp-admin login details to your site there to check the issue.
Thank you.
Posts carousel is not implemented in IE11 Please tell me how.
Hi and thanks for reaching out to us
Please submit a support ticket https://themes.artbees.net/dashboard/tickets/ and provide wp-admin login details to your site there to check the issue.
Thank you.
hey! I think i made a mistake. I needed to change the domain of my website, but after reinstall wordpress in the new host i cant activate Jupiter, it tells me my API is allready in use…. 
But the old hosting is dead forever. Need some help please
Ticket Number: #97808
Hi and thanks for reaching out to us
As I see in the ticket your issue is already resolved. In case you have the similar issue in future please refer to this article https://themes.artbees.net/docs/revoking-api-key-x/
Thank you.
Hi, i have some questions that i hope to find an answer for it.
1- Im wondering what features we can expect on the next major release JupiterX 2.0?
2- and do you think that it could be released before the end of this year?
3- Do you have plans to improve the pages metaboxs of JupiterX to be as powerful as Jupiter 6 and if yes then will it keep using ACF as a base for the theme metabox?
4- Do you have a plans to include aditional Crocoblocks plugins, If yes then which ones? Thanks
Hi and thanks for reaching out to us
1, 2. Jupiter X 2.0 version hasn’t been discussed yet, so we can’t provide any information at the moment.
3, 4. We will forward these questions to our dev team for review.
Thank you for understanding.
Buyed the theme yesterday Installed it on a Site and the Template wizard Stuck…. after a bit research in theyr board they telling the ppl to disable ACF cause it make some Problems tot the template wizard. Ok. Disabled Acf no luck. Disabled ACF PRO no luck. disabled both couldnt even download a template now. Man wtf is that crap it totally feels like an Alpha version of something but not a “Premium Template”.
I Created a ticket here:
97748All Requirements from serverside filled.
Hi and thanks for reaching out to us
As I see in the mentioned ticket the problem was caused by the mixed content error on your site and it has been resolved.
Thank you.
