Hello,

First of all, thanks for showing your interest in Porto WordPress.

Sorry to say that but we have not tested this WooCommerce extension with the Theme officially, so we are unable to suggest you on it, If you want you can try it with the Theme hopefully it will work fine.

Best Regards.

How could I try it with your theme ? Could I ask for refund if it conflict ? Many thanks

Hello,

You can try it with the Theme at your own risk as we do not provide our dedicated support for the third party plugins issues as this requires Customization.

Best Regards.

Hello,

This is not the Theme issue but this is WooCommerce issue, I have checked it with default WP Theme Twenty Nineteen as well and finds it is not working with it as well, So this is the WooCommerce plugin issue, We will notify them and you may also notify them as well.

Best Regards.

Ok Thank you!

Most Welcome!..

Hello,

All ThemeForest products allow One license for each domain on which you will install the theme (multisite installation does not matter though).

So regardless of a number of clients, the license works with a number of domains. So if you are building 10 websites, you need to purchase 10 regular licenses for that, etc… These are license usage policy of ThemeForest (and we have no control over this), you may wish to confirm from Themeforest here:

https://help.market.envato.com/hc/en-us/requests/new

There is no unlimited usage license.

Best Regards.

Hello,

Please make sure that you are using the very latest version of the Theme and Plugins, If not then please update the Theme and Plugins, and if yes then please once check with deactivating all the third-party plugins and check your site, hope your issue will solve and then again you have to activate all the third-party plugins one by one and check which one is creating an issue on your site, and if this also does not solve your issue then please check with cache, you have to first flush your server cache and then deactivate it and then you have to remove your site cache and deactivate cache plugins and finally check your site after removing the browser cache, Hope this will solve your issue and if still, the issue will be there then we have to debug it on your site.

Best Regards.

Hello,

Now, we have to debug your site, and for that you have to contact us via our support system with your site WP Admin and CPanel Login details.

And also could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hello,

Videos can auto-play on desktop but why can you not get them to auto-play on mobile websites when the page loads? The answer is that the different OS developers intentionally disabled auto-play on mobile devices in order to protect the user’s bandwidth.

In Safari on iOS (for all devices, including iPad), where the user may be on a cellular network and be charged per data unit, preload and autoplay are disabled. No data is loaded until the user initiates it. Auto-play is disabled to prevent unsolicited cellular downloads. iOS not only prevents auto-play but also preloading the video until the user initiates it. Android has disabled auto-play in versions 4.1+.

To have a video to play on mobile is better to place the video into slider revolution (how to https://wpdaddy.com/how-to-add-video-in-the-slider-revolution-a-simple-guide/).

I hope this helps and all clears.

And regarding FontAwesome, Please deactivate all the cache plugins and check your site after removing the browser cache, OR, you can Install and Activate this plugin on your site: https://wordpress.org/plugins/font-awesome/

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 04/01/2019. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hello – thank you for your reply. We cannot get video to play for background under following circumstances: Windows computer with Google Chrome as browser. It now works for Safari on Windows computer and it works for Safari and Chrome on a Mac. But it will not display for Chrome on a Windows machine. Could you investigate? Use this page to test: https://www.vervantis.com/energy-procurement/

Hello,

Just checked your site on Google Chrome on a Windows and it is working perfectly fine at my end, please see this video:

https://jmp.sh/DptLpEf

It must be the cache issue at your end nothing else.

Best Regards.

Hello,

1. If you have any compatibility issue with WP Rocket cache plugin then please do not use it, or check your browser console what error you are getting in your browser console, Its generally because of the JS restriction and Minification from the plugin which makes stop JS to run, you can read this doc:

https://docs.wp-rocket.me/article/999-disable-woocommerce-cart-fragments-ajax

You can use any other cache plugin which works on your site, please read our Speed of the site article as well:

https://smartwave.freshdesk.com/support/solutions/articles/12000052420--10-porto-site-speed

2. Which filter you are talking about? Can you please share the screenshot for my better understanding.

Best Regards.

Hola

I’m talking about colour filter for example, or any attribute product filter. I need it to be closed or collapsed by default when you load the page. Now all the product filters are open.

Gracias

Hello,

No, Sorry to say that but those filters are coming from Yith WooCommerce Ajax Filter plugin and there is no Option in the plugin or fiters setting to close those filters by default, This requires Customization.

Best Regards.

Hello,

This is not the Theme issue but your server issue, please read the below-given thread and contact your hosting provider to solve the issue for you.

https://www.litespeedtech.com/support/forum/threads/excessive-resource-usage-on-my-installation.17344/

Best Regards.

Hello,

That is whay I told above that Import any Demo any Page on your site, Please read the above given doc and follow the steps.

Best Regards.

I don’t see this button on my site. what can im do? https://prnt.sc/ppm6tf

Hello,

It is not showing on your site because you are using the old version of the Theme, So you have to update the Theme and plugins for using it.

And your issue has been solved and the reply of your support ticket #61043 has been sent, Please check your ticket reply and then reply to your ticket accordingly.

Best Regards.

Hello,

This is because of the Custom CSS we have added in Theme Options >> Skin >> Custom CSS, please see this screenshot and remove/comment-out the showing CSS from your Custom CSS section and save changes it will solve your issue: https://pasteboard.co/IEcQF2q.png

Best Regards.

Hello,

Sorry to say that but I do not have the real Ipad device, but checked your site on online simulator and finds it is working fine, please check the below given URL, It must be the cache issue at your end nothing else, Please check once after removing the server, site and Ipad browser cache, I am sure you will not finds the issue:

http://www.responsinator.com/?url=https%3A%2F%2Fwww.nicolameyer.com%2F

And regarding the Paypal button, you are using the third party plugin for it, So I suggest you to contact plugin Author to first check the plugin setting on your site and then solve it for you.

Best Regards.

paypal express checkout disappear from minicart and form cart page http://prntscr.com/ppom1e http://prntscr.com/ppomwk in my previous theme “shopk…” it shows corectly

Hello,

We have not tested the plugin which you are using on your site for PayPal express checkout, so please contact plugin Author to solve the issue for you.

Best Regards.

Hello,

This is the cache issue nothing else, You have activated the CDN on your server, you are facing an issue because of the cache on your server, It is clearly showing on your site that the CSS is coming from wp-content/uploads folder and the CSS only come from the particular folder when there is some cache like CDN or similar Installed on the server, so please contact your hosting provider and ask your hosting provider to first flush/remove all sorts of cache from your server and then deactivate it until you are in the development process and then you have to remove the cache from your site if any cache plugin is Installed and for a while deactivate it and then check your site after removing the browser cache hope you will not find an issue: https://pasteboard.co/IEbMBC5.png

OR

Sometimes its the permission issue as well, when you save changes from Theme Options it rewrites the CSS files with the changes and when you have not enough permission for the files then it does not rewrite it, So in that case, you have to assign the proper permission to files or go to wp-content/uploads and delete the porto-styles folder from there and then go to Appearance >> Theme Options and save changes, it will again create the same folder with CSS files with the changes you will do from Theme Options and will work smoothly on your site.

Hope this helps.

Best Regards.

Hello,

I have reset your purchase code, now you can use the same purchase code for registration of your theme.

Best Regards.

Hello,

Thanks for sharing your idea with us, but Theme and Support Selling/Purchasing is in Envato hand, and this is Envato Policy to purchase support extension for getting support on the item once the support period expired, and we have to follow the rules of Envato.

Best Regards.

Hello,

This is because you are using the very very old version of the Theme 4.4.5: https://pasteboard.co/IEakvAS.png and the latest version of the Theme is 5.0.1, You can check the changelog of the Theme here:

https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs

So, the Theme version you are using is no more compatible with the latest version of the WP and plugins, so you have to update the WP, Theme, and Plugins to the very latest version and it will solve your issue.

Before updating the Theme, please once read the complete changelog of the Theme, because you have missed a lot of Theme updates in between your current running Theme version and the latest version of the Theme and we have added some new features and also removed some of the features as well.

How to update the Theme:

https://smartwave.freshdesk.com/support/solutions/articles/12000052422--13-update-porto-theme-manually-without-loosing-any-data-

After updating the Theme, Please go to Porto >> Theme License and deactivate the Theme from there and then again activate it and then go to Appearance >> Install Plugins and update all the plugins from there one by one.

After that update the WooCommerce Database as well:

https://themeforest.net/comments/21944535

Best Regards.

Hello,

You have to Customize the title.php file under wp-content/themes/porto/woocommerce/single-product for it.

Best Regards.

Hi, I just saw that the page-title is already H1, can I change that to H2? https://ibb.co/LxHhRN2 Thanks in advance!

Hello,

Yes, you can by editing the particular file under wp-content/themes/porto/page-header as per your requirements.

Best Regards.

Hello,

Please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.

ul.products li.product-col .woocommerce-loop-product__title {
    white-space: normal !important;
}

Best Regards.

Hello,

First of all, thanks for showing your interest in Porto WordPress.

No, Sorry to say that but this is now possible, as Porto WordPress purely compaitable with latest WP and Plugins but Venedor not, and also both of the Themes have different coding standards and design, So I suggest you to start from scratch with Porto WordPress .

Best Regards.

Ok thx.

Most Welcome!..

Hello

I did what you ask, but not fix the solution. And my support expired, right now, i do not have money to renew. Can I send you via profile messaging details. I do not know what happen realy

IT SAYS:

“This site has technical difficulties.”

Hello,

Please send your site WP Admin and CPanel Login details via our support system or via our email newsmartwave@gmail.com so that we will check and solve it for you on your site.

Best Regards.

Hello,

1. For centering it, Please copy and paste the below-given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.

.porto-image-frame {
    text-align: center !important;
}

2. Yes, there is no backend preview the element provides, Although I have submitted your idea as a feature request to our team so that they can consider for future updates.

Best Regards.

i tested also putting directly on the CSS of the page and works thanks…

Sound’s Great!.. & Most Welcome!..

Hello,

Do not panic please, This is the issue occurs when the Theme Installed server request same query to our internal server again and again, I have refreshed your IP now, Please try again, I am sure you will not finds this issue anymore.

Best Regards.