23206 comments found.
Hello I purchased and installed porto theme also setup shop3 demo.but am getting error like this.
Fatal error: Uncaught Error: Call to undefined function vc_shortcode_custom_css_class() in /home/www/fabimore.com/wp-content/plugins/porto-functionality/shortcodes/templates/porto_ultimate_carousel.php:118 Stack trace: #0 /home/www/fabimore.com/wp-content/plugins/porto-functionality/shortcodes/shortcodes/porto_ultimate_carousel.php(11): include() #1 /home/www/fabimore.com/wp-includes/shortcodes.php(325): porto_shortcode_ultimate_carousel(Array, ‘[porto_testimon…’, ‘porto_ultimate_…’) #2 [internal function]: do_shortcode_tag(Array) #3 /home/www/fabimore.com/wp-includes/shortcodes.php(199): preg_replace_callback(’/\\[(\\[?)(contac…’, ‘do_shortcode_ta…’, ‘
[vc_row css=...’) #4 /home/www/fabimore.com/wp-includes/class-wp-hook.php(286): do_shortcode(‘
[vc_row css=...’) #5 /home/www/fabimore.com/wp-includes/plugin.php(208): WP_Hook->apply_filters(‘
[vc_row css=...’, Array) #6 /home/www/fabimore.com/wp-includes/post-template.php(247): apply_filters(‘the_content’, ‘[vc_row css=”.v…’) #7 /home/www/fabimore.com/wp-c in /home/www/fabimore.com/wp-content/plugins/porto-functionality/shortcodes/templates/porto_ultimate_carousel.php on line 118
Hello,
Please make sure that you have Installed and Activated all the Theme required/recommended plugins, If no then please go to Appearance >> Install Plugins and Install the plugins from there one by one and check will it solve your issue, If yes, It’s Great!.. and if no then it seems that you have not properly Installed the Theme, OR the Theme or plugins corrupted during Installation, So, I suggest you please again Install the Theme by following the steps showing in this video, I am sure you will not finds the issue:
https://www.portotheme.com/wordpress/porto/documentation/installation-video/
Otherwise, please contact us via our support system with your site WP-Admin Login details so we will check and solve it for you.
Best Regards.
After installing all the plugins when i install porto shop 3 theme error came like this
Failed importing! Please check the “System Status” tab to ensure your server meets all requirements for a successful import. Settings that need attention will be listed in red. If your server provider does not allow to update settings, please try using alternative import mode.
Please help
Hello,
Please make sure that your server requirements must meet the latest Theme minimum requirements as given in Theme documentation here:
https://www.portotheme.com/wordpress/porto/documentation/requirements-for-theme/
and then try to Import the Demo, hope you will not finds the issue and if yes then it must be any restriction from your server-side which never allows your site to communicate with our internal server for downloading the Demo content, so in that case please contact your hosting provider and ask your hosting provider to remove all sorts of restrictions from your site and then try to Import the Demo hope your issue will solve and if still the issue will be there then once try with resetting the WordPress and start from scratch, otherwise, contact us via our support system with your site WP-Admin Login details so we will check and solve the issue for you.
Best Regards.
Hi, how can i change my licence domain? I dont use old domain.
Hello,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Best Regards.
hey, thank you for your prompt reply 
Most Welcome!..
Pre Sale question : Whats included in 6 month support and do i get free updates forever ?
Hello,
First of all, thanks for showing your interest in Porto WordPress.
You can read all about it here:
https://themeforest.net/item_support/what_is_item_support/9207399?url_name=porto-responsive-wordpress-ecommerce-theme
And yes you will get a lifetime update of the Theme.
Best Regards.
This includes wpbuilder and slider updates too right?
Yes, Right..
Links Not Working In Porto Interactive Banner
When I add a link to the Porto Interactive Banner it defaults to the URL link. I woiuld like to be able to add other links but it does not let me.
This is using WP Bakery which has the latest version.
Hello,
Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.
Best Regards.
I am working on the theme for a client and he is non technical and can’t find it 
Hello,
Please share the below-given article with your client and ask to contact with product purchase code via our support system,.
https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code-
Best Regards.
Hello, this theme allow me to intall into so many demos? that mean I can use this theme for many website without extra theme cost? I am interested in Demo 11 and 26 ! I would like to learn more about the backend and admin pannel to decide.
Hello,
First of all, thanks for showing your interest in Porto WordPress.
All ThemeForest products allow One license for each domain on which you will install the theme (multisite installation does not matter though).
So regardless of a number of clients, the license works with a number of domains. So if you are building 10 websites, you need to purchase 10 regular licenses for that, etc… These are license usage policy of ThemeForest (and we have no control over this), you may wish to confirm from Themeforest here:
https://help.market.envato.com/hc/en-us/requests/new
There is no unlimited usage license.
You can use Porto Studio Functionality for Importing any Demo, any Content page on your site:
https://www.portotheme.com/wordpress/porto/documentation/porto-studio/
Best Regards.
Thank you. Pls. advise me your customization cost for the theme if I would like to customize the menu hoover as per this website: www.adagio.com.
Hello,
You can contact our Customization team and ask the cost from them, they will let you know all about Customization.
https://www.portotheme.com/wordpress/porto/documentation/support-customization/
Best Regards.
It seem that we have problem with loading speed in Vietnam for this theme, how can you solve this slow loading speed?
Hello,
We have a complete article on Speed of the site, after purchasing the Theme you will be able to read it.
Best Regards.
Is it possible for me to outsource customization service if we dont’ want to use your customization service?
Hello,
Yes, surely you can hire any developer as well for your Customization.
Best Regards.
I am very interested in your theme and would like to buy this to build my store. However I would like to use https://woocommerce.com/products/composite-products and wonder if your theme conflict or not ? If you need, I will provide you the product code to check. Pls reply soon.
Hello,
First of all, thanks for showing your interest in Porto WordPress.
Sorry to say that but we have not tested this WooCommerce extension with the Theme officially, so we are unable to suggest you on it, If you want you can try it with the Theme hopefully it will work fine.
Best Regards.
How could I try it with your theme ? Could I ask for refund if it conflict ? Many thanks
Hello,
You can try it with the Theme at your own risk as we do not provide our dedicated support for the third party plugins issues as this requires Customization.
Best Regards.
Hi, I am trying to change the order of some products, however the order is not showing up on the front end. When I switch themes, it shows up properly. How do I fix this? https://drive.google.com/open?id=1rOHEMEioZ1p4NeGgKWD40G9P-VqJDzfz
Hello,
This is not the Theme issue but this is WooCommerce issue, I have checked it with default WP Theme Twenty Nineteen as well and finds it is not working with it as well, So this is the WooCommerce plugin issue, We will notify them and you may also notify them as well.
Best Regards.
Ok Thank you!
Most Welcome!..
Hi, i clone my website with porto theme to another domain, is it possible to brake css cause of licence ? can’t activate the licence for 2d website, should i buy another licence, or you can add another domain on licence ? Thank you
Hello,
All ThemeForest products allow One license for each domain on which you will install the theme (multisite installation does not matter though).
So regardless of a number of clients, the license works with a number of domains. So if you are building 10 websites, you need to purchase 10 regular licenses for that, etc… These are license usage policy of ThemeForest (and we have no control over this), you may wish to confirm from Themeforest here:
https://help.market.envato.com/hc/en-us/requests/new
There is no unlimited usage license.
Best Regards.
When I enter the member option it does not show me the content of each member, although there is the information, it does not appear on the web page.
Hello,
Please make sure that you are using the very latest version of the Theme and Plugins, If not then please update the Theme and Plugins, and if yes then please once check with deactivating all the third-party plugins and check your site, hope your issue will solve and then again you have to activate all the third-party plugins one by one and check which one is creating an issue on your site, and if this also does not solve your issue then please check with cache, you have to first flush your server cache and then deactivate it and then you have to remove your site cache and deactivate cache plugins and finally check your site after removing the browser cache, Hope this will solve your issue and if still, the issue will be there then we have to debug it on your site.
Best Regards.
Hello,
Now, we have to debug your site, and for that you have to contact us via our support system with your site WP Admin and CPanel Login details.
And also could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hello – I have an issue with video background not showing on PC or Safari on Mac. It works on Chrome for Mac. We have video at the top of the pages for our Services pages but just shows empty for PC / Safari browsers. Also, my font awesome icons are not rendering since upgrading to Porto 5.0. Please view this page to see the issue we have with video not showing at top of page. https://www.vervantis.com/vervantis-what-we-do/ . Thank you!
Hello,
Videos can auto-play on desktop but why can you not get them to auto-play on mobile websites when the page loads? The answer is that the different OS developers intentionally disabled auto-play on mobile devices in order to protect the user’s bandwidth.
In Safari on iOS (for all devices, including iPad), where the user may be on a cellular network and be charged per data unit, preload and autoplay are disabled. No data is loaded until the user initiates it. Auto-play is disabled to prevent unsolicited cellular downloads. iOS not only prevents auto-play but also preloading the video until the user initiates it. Android has disabled auto-play in versions 4.1+.
To have a video to play on mobile is better to place the video into slider revolution (how to https://wpdaddy.com/how-to-add-video-in-the-slider-revolution-a-simple-guide/).
I hope this helps and all clears.
And regarding FontAwesome, Please deactivate all the cache plugins and check your site after removing the browser cache, OR, you can Install and Activate this plugin on your site: https://wordpress.org/plugins/font-awesome/
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 04/01/2019. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hello – thank you for your reply. We cannot get video to play for background under following circumstances: Windows computer with Google Chrome as browser. It now works for Safari on Windows computer and it works for Safari and Chrome on a Mac. But it will not display for Chrome on a Windows machine. Could you investigate? Use this page to test: https://www.vervantis.com/energy-procurement/
Hello,
Just checked your site on Google Chrome on a Windows and it is working perfectly fine at my end, please see this video:
https://jmp.sh/DptLpEf
It must be the cache issue at your end nothing else.
Best Regards.
Hi, we have Porto theme installed and we have an issue between WP Rocket and the Porto mini-cart. The mini-cart spins around without updating all the time. Can you help us, please?
and we have another trouble. How can we have closed the product filters by default in a category page? Thanks and congratulations for this amazing theme…
Hello,
1. If you have any compatibility issue with WP Rocket cache plugin then please do not use it, or check your browser console what error you are getting in your browser console, Its generally because of the JS restriction and Minification from the plugin which makes stop JS to run, you can read this doc:
https://docs.wp-rocket.me/article/999-disable-woocommerce-cart-fragments-ajax
You can use any other cache plugin which works on your site, please read our Speed of the site article as well:
https://smartwave.freshdesk.com/support/solutions/articles/12000052420--10-porto-site-speed
2. Which filter you are talking about? Can you please share the screenshot for my better understanding.
Best Regards.
Hola
I’m talking about colour filter for example, or any attribute product filter. I need it to be closed or collapsed by default when you load the page. Now all the product filters are open.
Gracias
Hello,
No, Sorry to say that but those filters are coming from Yith WooCommerce Ajax Filter plugin and there is no Option in the plugin or fiters setting to close those filters by default, This requires Customization.
Best Regards.
Hello,
same problem here. Also getting complains from hosting provider of high memory consumption of this installation: Time: Tue Oct 29 08:14:22 2019 +0100 Account: skoffhosting Resource: Process Time Exceeded: 1840 > 1800 (seconds) Executable: /opt/alt/php72/usr/bin/lsphp Command Line: lsphp PID: 11250 (Parent PID:11250) Killed: No
Any ideas? Kind regards René
Hello,
This is not the Theme issue but your server issue, please read the below-given thread and contact your hosting provider to solve the issue for you.
https://www.litespeedtech.com/support/forum/threads/excessive-resource-usage-on-my-installation.17344/
Best Regards.
how can im import only 1 page – https://www.portotheme.com/wordpress/porto/shop4/faq/#design ?
Hello,
You can use Porto Studio Functionality:
https://www.portotheme.com/wordpress/porto/documentation/porto-studio/
and Import any Demo page on your site.
Best Regards.
But I don’t want to import the whole demo. Is possible to import only one page to from the demo?
Hello,
That is whay I told above that Import any Demo any Page on your site, Please read the above given doc and follow the steps.
Best Regards.
I don’t see this button on my site. what can im do? https://prnt.sc/ppm6tf
Hello,
It is not showing on your site because you are using the old version of the Theme, So you have to update the Theme and plugins for using it.
And your issue has been solved and the reply of your support ticket #61043 has been sent, Please check your ticket reply and then reply to your ticket accordingly.
Best Regards.
Hello, I have installed demo 26, I would like to maintain the aesthetics of that menu, but the foldable ones do not open with the sub-pages. How can i fix this? Thanks
Hello,
This is because of the Custom CSS we have added in Theme Options >> Skin >> Custom CSS, please see this screenshot and remove/comment-out the showing CSS from your Custom CSS section and save changes it will solve your issue: https://pasteboard.co/IEcQF2q.png
Best Regards.
hello two questions: on ipad the cart icon is doubled see here http://prntscr.com/ppj5o7 and paypal fast checkout is only present on carrt mini cart but NOT on the normal cart page http://prntscr.com/ppj661 it is setu up the button in cart http://prntscr.com/ppj81x
Hello,
Sorry to say that but I do not have the real Ipad device, but checked your site on online simulator and finds it is working fine, please check the below given URL, It must be the cache issue at your end nothing else, Please check once after removing the server, site and Ipad browser cache, I am sure you will not finds the issue:
http://www.responsinator.com/?url=https%3A%2F%2Fwww.nicolameyer.com%2F
And regarding the Paypal button, you are using the third party plugin for it, So I suggest you to contact plugin Author to first check the plugin setting on your site and then solve it for you.
Best Regards.
paypal express checkout disappear from minicart and form cart page http://prntscr.com/ppom1e http://prntscr.com/ppomwk in my previous theme “shopk…” it shows corectly
Hello,
We have not tested the plugin which you are using on your site for PayPal express checkout, so please contact plugin Author to solve the issue for you.
Best Regards.
Hi, I love your theme, but unfortunately none of the font and color changes are taking effect, even after clearing the cache (wpengine) and cache in browser (safari, chrome, firefox) Do you know what’s causing it? It kind of hinders my workflow. Hope there is a solution to it. Thank you very much in advance.
Hello,
This is the cache issue nothing else, You have activated the CDN on your server, you are facing an issue because of the cache on your server, It is clearly showing on your site that the CSS is coming from wp-content/uploads folder and the CSS only come from the particular folder when there is some cache like CDN or similar Installed on the server, so please contact your hosting provider and ask your hosting provider to first flush/remove all sorts of cache from your server and then deactivate it until you are in the development process and then you have to remove the cache from your site if any cache plugin is Installed and for a while deactivate it and then check your site after removing the browser cache hope you will not find an issue: https://pasteboard.co/IEbMBC5.png
OR
Sometimes its the permission issue as well, when you save changes from Theme Options it rewrites the CSS files with the changes and when you have not enough permission for the files then it does not rewrite it, So in that case, you have to assign the proper permission to files or go to wp-content/uploads and delete the porto-styles folder from there and then go to Appearance >> Theme Options and save changes, it will again create the same folder with CSS files with the changes you will do from Theme Options and will work smoothly on your site.
Hope this helps.
Best Regards.
so ive activated theme on aws amazon, later on i terminated that instance and created a new aws instance, however when i try to activate it says its already activated on the deleted instance. how to fix?
Hello,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Best Regards.
Hello, just saying that this 6 months support sucks. There’s got to be a better way, guys. You’ve grossed close to $2,000,000 (2 Million Dullah! 
) on sales alone, and god knows how much on Support.
Congrats and all, but you could like have a scheme that still helps the customers that help you grow, while favoring those willing to pay for support… 2 speed help? Like hours on paid support and a couple of day or more on unpaid?
(Don’t forget to PAY ME if this idea ever trickles down LOL)
Hello,
Thanks for sharing your idea with us, but Theme and Support Selling/Purchasing is in Envato hand, and this is Envato Policy to purchase support extension for getting support on the item once the support period expired, and we have to follow the rules of Envato.
Best Regards.
We had support for six months, never used it. Now, suddenly, we discover that Porto theme does not allow Gravity forms to redirect to another page upon submission of the form. Porto throws an error. I see many people have asked about this question on here, and if you had shared the solution, I would not have had to contact you. Every time, though, you won’t reply. I tried using a default theme, and no error. Please respond! Thank you!!
Hello,
This is because you are using the very very old version of the Theme 4.4.5: https://pasteboard.co/IEakvAS.png and the latest version of the Theme is 5.0.1, You can check the changelog of the Theme here:
https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs
So, the Theme version you are using is no more compatible with the latest version of the WP and plugins, so you have to update the WP, Theme, and Plugins to the very latest version and it will solve your issue.
Before updating the Theme, please once read the complete changelog of the Theme, because you have missed a lot of Theme updates in between your current running Theme version and the latest version of the Theme and we have added some new features and also removed some of the features as well.
How to update the Theme:
https://smartwave.freshdesk.com/support/solutions/articles/12000052422--13-update-porto-theme-manually-without-loosing-any-data-
After updating the Theme, Please go to Porto >> Theme License and deactivate the Theme from there and then again activate it and then go to Appearance >> Install Plugins and update all the plugins from there one by one.
After that update the WooCommerce Database as well:
https://themeforest.net/comments/21944535
Best Regards.
Hi, is it possible to change the single product site heading from H2 to H1 for SEO? https://ibb.co/TWc6GDx Thanks in Advance!
Hello,
You have to Customize the title.php file under wp-content/themes/porto/woocommerce/single-product for it.
Best Regards.
Hi, I just saw that the page-title is already H1, can I change that to H2? https://ibb.co/LxHhRN2 Thanks in advance!
Hello,
Yes, you can by editing the particular file under wp-content/themes/porto/page-header as per your requirements.
Best Regards.
