23241 comments found.
Hello , how can i set each photo size to 360×360 (small ), and each 3 photos in a row?
Hello,
You can divide the single ROW in 3 COLUMNS and insert/use Single Image WP Bakery element in each column differently and set the Image size as per your requirements: https://pasteboard.co/IF6N0dw.png
Best Regards.
WPBakery Page Builder Settings, we only have three :general setting,role manager, product licence,shortcode mapper, where to find SINGLE IMAGE WPP BAKERY ELEMENTS????
Hello,
When you edit the page you have to click on Add element and under elements you will find the Single Image element: https://pasteboard.co/IFgLfR6.png
and here is the element: https://pasteboard.co/IFgLExx.png
How to use WP Bakery page builder, please watch the video:
https://wpbakery.com/video-academy/wpbakery-page-builder-tutorial-for-beginners/
Best Regards.
Question : how to get “wishlist” and “my account” icon design like in SHOP 26 demo?
Hello,
That header has been created using Header Builder and the “wishlist” and “my account” icon design has been created using Shortcodes as showing below:
https://pasteboard.co/IF5OtR0.png
https://pasteboard.co/IF5OTu6.png
My Account Shortcode:
[vc_row][vc_column][porto_info_box icon="fas fa-user" icon_size="25" icon_color="#000000" icon_style="advanced" icon_color_bg="" icon_border_style="solid" icon_color_border="rgba(0,0,0,0.5)" icon_border_size="1" icon_border_radius="26" icon_border_spacing="50" title="Hello!" subtitle="My Account" read_more="box" link="url:https%3A%2F%2Fwww.google.com%2F|title:My%20Account||" title_font_style="400" subtitle_font_style="700" el_class="mb-0" title_font_size="12" title_font_line_height="12" title_font_color="#000" subtitle_font_size="13" subtitle_font_line_height="13" subtitle_font_color="#000"][/porto_info_box][/vc_column][/vc_row]
Wishlist Shortcode:
<a href="wishlist/" class="wishlist d-none d-sm-inline-block"><i class="porto-icon-wishlist-2" /></a>
Best Regards.
Thanks! Why header builder only for desktop and tab and not available for mobile version?
Hello,
It is for Mobile version as well, You can set the Mobile Header as well using Header Builder Feature, Please see this screenshot: https://pasteboard.co/IF6S5Ae.png
Best Regards.
About search form : can I select which categories to be displayed under search form?
Hello,
Sorry to say that but this is not possible, you can not display your desired categories only under Search Form, It takes all the Categories by default. This requires Customization or you can contact with Yith WooCommerce Ajax Search plugin Author and ask plugin Auhtor if this is possible with Premium plugin, If yes then you have to purchase it and use it.
Best Regards.
how many domains for one license ? I need to build the site in a different domains before transfering the main domain to the site
Hello,
First of all, thanks for showing your interest in Porto WordPress.
You can only use the single License of the Theme for the single site/domain, If you want to use the Theme on 10 different sites/domains, you have to purchase 10 different licenses of the Theme, this is Envato Policy you may wish to confirm from them as well:
https://help.market.envato.com/hc/en-us
And if you want to Install and Complete the site first on Test site and then want to transfer it on Live site, No need to worry, we have a workaround for you in this scenario, you just have to deactivate the Theme License from Test site and then you will be able to Activate the Theme on the main site with same purchase code it will work for you and in case you Lost the site without deactivating the License then you just have to contact us we will reset your purchase code to use it on the new site.
Best Regards.
How do I customize the Popup newsletter?or How do I disable the popup?
Hello,
Please read and follow the instructions written in this article:
https://smartwave.freshdesk.com/support/solutions/articles/12000052389--1-home-page-pop-up-modal-box-background-image-and-text-changing-or-removing-
Best Regards.
Hi, I need to deactivate the licence code for a test website. directpiece.com is not working under wordpress, and I need to install the porto template for another website. I can’t access the old installation (I deleted the wordpress installation).. Thanks a lot!
Hello,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Best Regards.
Hello astrange thing with Gtranslate Plugin: if i go to translated page in italian https://www.nicolameyer.com/it and click on FAQ on top bar menu… it finds the translated page http://prntscr.com/prycqv .. but if i switch to another language e.g DE it not find the page… probably because it is a virtual way to manage the FAQ page by your theme ? it is not as a real page, is it? the GTRANSLATE plugin put a it/de/es suffix for any language to translate vurtually the page on their servers can you test and let me know if can be a workaround to work with your FAQ management ? thanks
Same thing for 404 error (block page)
Hello,
This seems to be the issue with your permalinks, Please try once reset/refresh the permalinks from WP-Dashboard >> Setting >> Permalinks and save changes and check your site after removing the browser cache, Hope it will solve your issue, If not then please once check with plugin Author that you have translated the Theme properly with plugin or not.
Best Regards.
Yes done but not works
Hello,
Then please check once with default WP Theme Twenty Nineteen that will it work for you with default WP Theme, If o, then it is plugin issue you have to contact plugin Author and if it is working fine with default WP Theme then there may be 2 reasons, one plugin setting, you have to contact plugin Author and check the plugin setting one or confirm from plugin Author that you used the plugin properly or not, follow the plugin Doc, or it may be the plugin confliction with Theme or with any other third party plugin, so you have to check once with deactivating all the plugins as well and if it solve your issue then again activate all the third-party plugins one by one and check which one is creating an issue on your site.
Best Regards.
ok i will try
Sure 
Hello i found an issue not know if related to your themecan you check ?
here
https://www.nicolameyer.com/leather-goods/build-your-own/leave charge the infinite scroll for products and the products that appear have add to cart and select options buttons…. showed
i use a plugin that remoive the ADD to cart…
in first result products it is correct only Select options but with products charged after infinite scroll appear add to cart near select options
https://prnt.sc/ps47yri try to deactivate infinite scroll from theme for SHOW more
but same issue
Hello,
This seems to be your site any third party plugin conflcition issue, Please deactivate your site all the third party plugins and check your site after removing the server, site and browser cache, Hope your issue will solve and then again you have to activate all the third party plugins again one by one and check which one is creating an issue on your site and please generate a support ticket for your remaining or new issues via our support syste so that our experts will check and help you in sorting out your issues, this platform is only used for getting help on small queries.
Best Regards.
can you test what happene when the page charge ?
Hello,
Can you please contact us via our support system with your site WP Admin Login details so we will check it for you on your site.
Best Regards.
ok it is related to infinite scroll or load more of your theme http://prntscr.com/pt4m7k because if i choose default mode products in more pages it not happen https://www.nicolameyer.com/leather-goods/build-your-own/page/2/ Now as workaround i make 20 products per page
Hello,
OK, Please contact us via our support system with your site WP-Admin Login details so we will check it for you on your site.
Best Regards.
Question 3: Can I change the background color of “ADD TO CART”?
Question 4: How to remove Paypal logo and change the background color of “BUY NOW” on product page?
Thank you.
Hello,
1. Please read and follow the instructions written in this article:
https://smartwave.freshdesk.com/support/solutions/articles/12000052389--1-home-page-pop-up-modal-box-background-image-and-text-changing-or-removing-
2. Regarding Header Color changing, Please read and follow the instructions written in this article:
https://smartwave.freshdesk.com/support/solutions/articles/12000057054--20-how-to-change-color-of-header-in-porto-wordpress-
And you have to change the sidebar category background color using Custom CSS, Please copy and paste the below-given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and change the color value in the given code as per your requirements, It will work for you: https://pasteboard.co/IF5tyiB.png
.porto-onepage-category .category-list {
background: #f11010 !important;
}
3. You can change the Add to Cart Button color from Appearance >> Theme Options >> Skin >> Shop as per your requirements: https://pasteboard.co/IF5r8Iy.png
4. Please copy and paste the below-given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
.paypal-button-logo {
display: none !important;
}
.paypal-button.paypal-button-color-gold {
background-color: #21ff13 !important;
}
If you have any issue remaining or the new issue then please generate a ticket via our support system so our team experts will help you in sorting out your issues.
Best Regards.
Great. Thanks for your support. Is there any doccuments to show how to set up the theme?
Hello,
Most Welcome!..
You can read the Theme Documentation here:
https://www.portotheme.com/wordpress/porto/documentation/
You can read our Support FAQ’s here:
https://smartwave.freshdesk.com/support/solutions/folders/5000171807
You can watch our support videos here:
https://www.youtube.com/channel/UCxpC6FotEXtn49agAdMEJhw?view_as=subscriber
Best Regards.
Great. Thank you.
Most Welcome!..
My question is about footer: I just want a basic footer with menu and sign up . Also I want to disable few rows for the mobile version 1) how to set footer blocks to page? I can see 2 footers under blocks. I dunno how it’s connected to the main page. 2) can I import just the footers from demo files? 3) what is the options under themeoptions – footers? It just shows me layout. 4) I want to add a script above the body tags. How do I do this? I
Hello,
1. Regarding Footer, Please read and follow the instructions written in the below-given articles:
https://smartwave.freshdesk.com/support/solutions/articles/12000056890--17-how-to-configure-footer-in-porto-wordpress-
https://smartwave.freshdesk.com/support/solutions/articles/12000057055--21-how-to-change-color-of-footer-in-porto-wordpress-
You can create a block and add/insert/set anything in it as per your requirements and then copy the block slug name and then you have to go to Appearance >> Widgets >> Footer Widgets and insert/set Porto Block Widget under it and finally paste the copied block slug name under Porto Block Widget and save changes.
2. No, you can not only Import the Footer using Demo Import functionality.
3. You will find all the Footer Options under Appearance >> Theme Options >> Footer: https://pasteboard.co/IF5nC3B.png
4. You can add your JS/JQuery script without <script> <noscript> tags under Appearance >> Theme Options >> Skin >> JavaScript code: https://pasteboard.co/IF5ooLS.png
It will work for you, and without tags is because the tags are already included in the Theme section default.
Best Regards.
Thanks for the quick reply. The script is for footer and sign up form. It’s asking me to paste the code before the body tags.
Hello,
Yeah, you can paste it under Appearance >> Theme Options >> Skin >> JavaScript code as I showed you above.
Best Regards.
Hello,
Can you please contact us via our support system with your site WP Admin Login details so our experts will check it for you and provide you best possible solution.
Best Regards.
Can I contact your support team? Plz provide me the email I’d.
Hello,
Please generate your support ticket via our support system here: http://portotheme.com/support
Best Regards.
Hello! When loading any demo on my site, the page view is not what it should be. And Google shows a warning about insecure content. Please help. https://raspili-dsp.ru/
Hello,
This is your server SSL certificate issue, Please contact your hosting provider for it.
OR
Simply Install and Activate the below-given plugin, it will solve your issue.
https://wordpress.org/plugins/really-simple-ssl/
Best Regards.
Thank!!! You really helped !!!
Most Welcome!..
Hello, the category pages appear to be buggy! https://ozolle.com/product-category/men/accessories-men/
Hi guys, issue has been resolved. An external plugin from another Woocommerce theme was the culprit. The other vendors plugin was deactivated which got Porto working like a charm. Thanks guys.
Hello,
Sound’s Really Great!..
You are the best
Those are incredibly kind words, That is exactly what Porto and this team are all about, we do our best to be the best, We hope you are enjoying the latest update and look forward to continuing to work together!!
Best Regards.
Hello!
sir, please help me to provide a solution, i want to install this demo Ex- https://www.portotheme.com/wordpress/porto/real-estate – then i want to know how can public easily post their properties specification on this site. is it possible or not?? https://prnt.sc/prm57pif is it possible then please kindly help me to provide a solution.
Best Regards.
Hello,
Sorry to say that but this is not possible, Only Admin can Post the Properties, If you want Customers/Users can Post the properties then you have to use any third party plugin for it, this is not the default Theme Functionality.
Best Regards.
thank you so much for cooperate.
Best Regards.Most Welcome!..
Hi,
I am using the plugin “Advanced Woo Search”, which replaces the theme’s search form with its own one. My question is that, when i am using the Popup 2 Search Layout (this plugin just replaces the form. It adopts the settings from the theme though), the search box is opened by default under the magnifying glass. Can it be closed by default? Also, when it expands, can it pop pup outside the header and sticky header area? Right now it pushes the header/sticky header area and it increases in height. You can see exactly what i mean in the actual link: www.netinfodemo2.com
Thank you
Hello,
This is the default functionality of the Theme Search Form, and there is no option to change it in the Theme for now, If you want you have to Customize the Theme Core files or use other search layout.
Best Regards.
Hi,
Thanks for the reply.
So is the search form it suppose to be expanded by default with the icon on top?
Hello,
I am sorry but again it is not possible it requires Customization.
Best Regards.
Hi,
Ok, sure i understand.
If i open a support ticket, will you be able to assist me with it?
Thanks again
Hello,
As, I told you it requires Customization, So I suggest you to contact our Customization team for it:
https://www.portotheme.com/wordpress/porto/documentation/support-customization/
Best Regards.
Hello,
Please copy and paste the below-given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
.product-summary-images .product-image-slider .center .inner:before {
background: rgba(0,0,0,0) !important;
}
Best Regards.
Hi, my Blog page no longer shows ‘all posts’ from categories. Is this a WP issue or is there a Porto theme option that I should be looking for?
I want to display all my blog posts on the same page, like it used to before?
Hello,
Please go to WP-Dashboard >> Setting >> Reading and set “Blog pages show at most” and “Syndication feeds show the most recent” to “99” and save changes and check your site after removing the browser cache: https://pasteboard.co/HYWEtV5.png
Best Regards.
Thank you, but that’s not the issue I’m having. The blog page is only showing posts from the ‘Blog’ category, and not the 4 other categories that I have? It used to show ALL categories on the Blog page, not just the one.
Hello,
Can you please contact us via our support system with your site WP Admin Login details so that we will check it for you.
Best Regards.
Ticket submitted, thanks!
Hello,
Now, please be patience, once your ticket will resolved you will get the reply of your support ticket, till that please be patience.
Best Regards.
how to activate purchase codes for revolution slider and visual composer?
Hello,
You can download the latest plugin from here:
https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution
And there is no need to activate or purchase the new license for this plugin. This plugin is already included in the theme package and already purchased the license by P-Themes. This activation message for those who want to update the plugin directly from their website. In our case, you can receive the updated plugin always with the theme update release.
So no need to activate it, just ignore the message and feel free to use it.
You can not use the library/template of any Premium plugin including in any Theme Package, If you want to use the premium plugin library/template then you have to purchase that particular plugin license separately, this is Envato policy you may wish to confirm from them as well.
Best Regards.
Hi,
Can o replace the mini cart’s icon with the below font awesome icon? If so, what is the way please?
https://fontawesome.com/icons/shopping-cart?style=regularThank you!
Hello,
Yes, you can, Please copy and paste the below-given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
#mini-cart .minicart-icon:before {
font-family: "Font Awesome 5 Free" !important;
font-weight: 900 !important;
content: "\f07a" !important;
}
https://pasteboard.co/IENSgd9.png
Best Regards.
Hi,
Been having 2 issues with the theme (Implementing Demo Shop 4). Raised few tickets thanks for the support team to get back with how to guide and instructions on how to fix but still couldn’t get these 2 issues fixed. As been going back and forth for few times just thinking if someone can help to log into the back end to have a look would make it easy for everyone?
Problem 1: The image on the hero banner is too big on MOBILE, the height isn’t correct and the lady just went off. https://imgur.com/a/PX4ji2Y Check your Demo Shop 4 on mobile it looks perfect https://imgur.com/a/tjz0sbdProblem 2: Adding Instagram slider to the bottom of home page (like demo shop 
but unsuccessful
Thanks
Hello,
1. Problem:
Yes, you are right, this is because of background-size and the image has been set as the background image, If you edit your home page you will find Porto Carousel and Poro Interactive Banner elements under it, and if you edit Porto Interactive banner element, under Design Options you will find the Image has been set as background image and it has been set as background-size as Cover as showing in this screenshot: https://pasteboard.co/IEMqN7A.png
, that is the reason it is showing as Cover on mobile version of the site.
If you want to change it, you have to un-select the Background size from there and save changes: https://pasteboard.co/IEMrmLb.png
Now it will show without background-size, and you have to set it as:
Desktop:
background-size: cover;
&
Mobile:
background-size: contain;
You have to set it as using Custom CSS with particular selectors/ids/classes and also you have to use media queries as well for changing it on different screen resolutions.
2. Problem:
You have to use Social Slider Widget under Appearance >> Widgets >> Footer Top Widget as showing in this screenshot: https://pasteboard.co/IEMu2vo.png
And you have to use Text block under it as showing in this screenshot: https://pasteboard.co/IEMuZK1.png
Here is the code: https://pasteboard.co/IEMvtLT.png
<div class="instagram-follow"> <div> <h3>INSTAGRAM</h3> @Portoecommerce </div> <a class="btn btn-dark" href="//instagram.com/ptwp914" target="_blank" rel="noopener">FOLLOW</a> </div>
And you have to use Custom CSS given below under Appearance >> Theme Options >> Skin >> Custom CSS:
/* footer */
.footer-top > .container { padding: 0; max-width: none; position: relative; }
.jr-insta-thumb ul.thumbnails.no-border.jr_col_1 li { width: auto !important; }
.jr-insta-thumb ul.thumbnails li { display: block; }
.footer-top .jr-insta-thumb .thumbnails { display: none; border-bottom: none; }
.footer-top .widget { margin: 0 !important; }
.footer-top .instagram-follow { position: absolute; z-index: 1; padding: 20px 10px; width: 27.28%; left: 36.3636%; top: 0; height: 100%; background: #efefef; display: -webkit-flex; display: -ms-flexbox; display: flex; -webkit-align-items: center; -ms-flex-align: center; align-items: center; -webkit-justify-content: center; -ms-flex-pack: center; justify-content: center; }
.footer-top .instagram-follow p { margin-bottom: 0; }
.footer-top .instagram-follow div p { line-height: 1.2; }
.footer-top .instagram-follow span { font-size: 10px; text-transform: uppercase; }
.footer-top .instagram-follow > div { text-align: right; }
.footer-top .instagram-follow > p:first-of-type { margin: 0 4%; }
.footer-top .instagram-follow h3 { font-family: Oswald; font-size: 32px; font-weight: 700; margin-bottom: 0; }
.footer-top .instagram-follow i { font-size: 50px; color: #151515; }
.footer-top .instagram-follow .btn { padding: 0.8em 3em; border-radius: 3px; }
@media (max-width: 1680px) {
.footer-top .instagram-follow { width: 33.4%; left: 33.3333%; }
}
@media (max-width: 1200px) {
.footer-top .instagram-follow { width: 42.86%; left: 28.57%; }
}
@media (max-width: 991px) {
.footer-top .instagram-follow { position: static; width: auto; }
}
@media (max-width: 480px) {
.footer-top .instagram-follow h3 { font-size: 24px; }
.footer-top .instagram-follow i { font-size: 36px; }
.footer-top .instagram-follow .btn { padding: 0.6em 2em; }
}
And also you have to use Custom JS given below under Appearance >> Theme Options >> Skin >> Custom JS: https://pasteboard.co/IEMwda6Q.png
jQuery(document).ready(function($){
$('.jr-insta-thumb .thumbnails').show().addClass('owl-carousel').owlCarousel({
items: 11,
responsive: {
0: {
items:2
},
480: {
items:3
},
768: {
items:4
},
992: {
items:7
},
1200: {
items:9
},
1680: {
items:11
}
},
nav: false,
dots: false,
loop: true,
navText: [],
autoplay: true,
autoplayTimeout: 6000,
});
if ($('.dropdown_product_cat').length && $.fn.select2) {
$('.dropdown_product_cat').select2('destroy');
}
});
It will work for you and everyone .
Best Regards.
hello – how do i reset the purchase key if the website it’s connected to has been deleted?
Hello,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Best Regards.
hello, when activating string translation I got this, WordPress caught an error with one of your plugins, WPML String Translation, could you recommend any plugin can do the same and compatible with porto ?, it’s urgent please
Hello,
Porto WordPress is fully compatible with WPML plugin, Please make sure that you are using the latest version of the WPML and its extensions, If no then please update and check again and if yes then please once check that you are using the very latest version of the Theme and Plugins, If no then please update and check again and If yes then try once deactivating all the other third party plugins except Theme required and WPML plugins, and check your site again after removing the browser cache, I hope it will solve your issue and then again you have to activate all the plugins one by one for finding the actual plugin cause of the issue.
If still, the issue will be there then I suggest you contact once with WPML support as well they will look it for you id the plugin cause the issue.
And Polylang is also compatible with Porto WordPress Theme as well:
https://wordpress.org/plugins/polylang/
Best Regards.
