23241 comments found.
How to add Order Tracking Code for orders? I see that the theme has a Tracking Page but I am not able to find any way to add the Tracking code and the Courier (UPS, DHL etc)
I have 2-3 specific couriers that I will use and I want to add the tracking code to orders that have been processed.
Please suggest.
Hello,
Porto WordPress uses WooCommerce for Store functionality and by default WooCommerce has not provided the functionality of changing the Order Number/Order Tracking Code, WooCommerce set the Order Number/Order Tracking Code by default. You have to use any third-party plugin for it. Like one is listed below, you can try with it.
https://wordpress.org/plugins/custom-order-numbers-for-woocommerce/
Best Regards.
Hello, Thank you for your nice theme, do you have any tutorial video or something else? Kevin
Hello,
You can read the Theme Documentation here:
https://www.portotheme.com/wordpress/porto/documentation/
You can read our Support FAQ’s here:
https://smartwave.freshdesk.com/support/solutions/folders/5000171807
You can watch our support videos here:
https://www.youtube.com/channel/UCxpC6FotEXtn49agAdMEJhw?view_as=subscriber
Best Regards.
Thank you
Most Welcome!.. 
Hello!
Sir, when i want to import something from porto studio then it has’nt worked Ex-https://prnt.sc/pswr7r
it’s showing security issue. i can’t understand what’s the problem
Best Regards.
Hello,
This seems to be your WordPress Security or file permission issue, OR it may be because of any third party plugin confliction, So, I suggest you to first check with deactivating all the third party plugins and check your site after removing the server, site and browser cache, Hope it will solve your issue and then again you have to activate all the third party plugins one by one and check which one is creating an issue on your site.
Otherwise, please contact your hosting provider and ask your hosting provider to check it for you.
Best Regards.
I can’t found any WordPress Security or file permission issue then i uninstall my site but now when i put my activation key then show IP is Blocked.. now i open ticket your support from please as soon as possible resolve please. my ticket no is- #61583
Best Regards.
Hello,
We have solved your ticket #61583, Please check your ticekt reply and then Install the Theme again on a fresh new WP.
Best Regards.
your support team just awesome.
Hello,
Thank-you kindly, @intexpvt! We are thrilled to know you are enjoying your time with Porto! Those are incredibly kind words, That is exactly what Porto and this team are all about, we do our best to be the best.
Best Regards.
Hi, I set up widgets in the “Category Page Widgets” widget bar. I want them to also display on my /shop/ page. How do I set up widgets for the /shop/ page? I don’t see any option for that. Thanks!
-
solved
Sound’s Good!..
Hello, Are there any plans to add a Sticky Mobile Menu to the Footer? Everything else works great!
Hello,
Thanks for sharing the suggestion/feature request with us, I am forwarding this to our development department for considering to add it in the theme, but I am not giving you the guarantee for that because please note that a theme cannot satisfy all requirements as it may occur theme heaviness. Sometimes it may require your own customization. So if the development department finds it fit with the theme environment then surely they will look through it.
Thanks for your understanding.
Best Regards.
Hi! I am about to purchase this theme and I have a question regarding the different multi-purpose layouts. Is it possible to use elements that are seen on the different demos? I can see myself creating the website using a mix of the elements present in a few of the demos, so I just wanted to check that I will have available all the elements seen on the demos.
Thanks for your answer!
Hello,
First of all, thanks for showing your interest in Porto WordPress.
Yes, you can Import any of the Demo pages on your site easily using Porto Studio Functionality:
https://www.portotheme.com/wordpress/porto/documentation/porto-studio/
Best Regards.
Hello,
Is Porto 5.0.1 compatible with Woocommerce 3.8.0 ?
Thanks
Hello,
Sorry to say that but we are in testing process with the latest WooCommerce for now, so we need some time, please do not update the WooCommerce to the latest version for now, Once we will complete the testing we will let all customers to know here.
Best Regards.
Hello, Thank you for your answer. I saw that you update your page and that you write that Porto is now compatible with Woocommerce 3.8. Can I update the plugin ? Thank you.
Hello,
No, Please do not update now as we are in a process of updating the Theme, Please be patience, you will get the latest update of the Theme soon with fully tested and compaitable with the latest version of the WooCommerce till that please be patience.
Best Regards.
Hello,
Can you please contact us via our support system and share your product purchase code with us so we will check it for you.
Best Regards.
Hi there,
How to hide the shopping bag icoon in the ‘read more button’ when WooCommerce categorie and product pages are in catalogus mode?
Thanks.
Hello,
Please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
ul.products li.product-col .add_to_cart_read_more:before {
display: none !important;
}
Best Regards.
Hello please fix header bug: bug here: https://prnt.sc/psn2pa bug here: https://prnt.sc/psn37o here is perfect https://prnt.sc/psn3q1
Hello,
Just checked your site and it is working perfectly fine at my end, please see the below-given screenshots, It must be the cache issue at your end nothing else, please always check your site after removing the browser cache.
https://pasteboard.co/IFgQF8G.png
https://pasteboard.co/IFgQCiF.png
https://pasteboard.co/IFgQE8g.png
https://pasteboard.co/IFgQFew.png
Best Regards.
Thanks
Most Welcome!..
Hello, I have got a three stage menu in my sidebar. At the beginning you just see the first stage. When I press the little arrow you see the second stage. When I press the name of the first stage the menu design changed: Above I cn witch on/off the menu. How can I switch off the changing of the menu design ? I want the shop menu design like it is. How can I create a bigger arrow ? When I press the name of the second stage I only can see the picture of the productgroup, but I want to see all products of the second stage.
Kind regards
Hello,
Can you please contact us via our support system with your site WP Admin Login details and with issues screenshots so our experts will check it on your site and provide you the best possible solution for it. I am not able to provide you the exact solution because I do not check/know which of the design you are talking about, which of the element or widget you are using and where, So that is the reason, I suggest you to contact via our support system with screenshots or the small video clip of the issue.
Best Regards.
Hello, where can I change the background color, the font size and font type of a menu ? Kind regards, Florian
Hello,
You can change it from Appearance >> Theme Options >> Skin >> Main Menu as per your requirements: https://pasteboard.co/IFgGV4j.png
Best Regards.
Than you for your help.
Most Welcome!..
I get the message: Your ip address is blocked as spam!!! please help me
Hello,
Can you please contact us via our support system and share your product purchase code with us so we will check it for you.
Best Regards.
Hello,
Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.
Best Regards.
Yes I have purchased the theme but your “Create Support Account is not working. When I enter my purchase code it does not let me create an account. Also I’ve reached out to you through the “Contact Us” form on your website but have not received a response. In that email I gave you the purchase code.
Hello,
Can you please share your product purchase code PDF files with us via our email newsmartwave@gmail.com so that we will check/verify and create the support account for you.
Best Regards.
Ok I sent you an email, but haven’t heard back from you yet.
Hello,
First of all, our business hours are Monday to Saturday – from 12:00 AM to 08:00 AM EST, so always please be patience as we have to reply all the queries in a queue, you will always get the reply of your query when it has been fixed.
And we have just replied your email with a proper solution, please check your email reply and do the following written in it.
Best Regards.
Thanks for your help getting this resolved. It turned out it was a pop up maker plugin that were adding fields to the menu options that conflicted with the mega menu fields from the theme. We didn’t need the plugin so we deleted which resolved everything.
Sound’s Great!..:)
And thanks for sharing the solution here, It will help other peoples as well.
Hi do you have size chart/guide option?
as well as variable swatch image option instead of color
Hello,
First of all, thanks for showing your interest in Porto WordPress.
1. Yes, we have Size Chart Option in the Theme, Please watch the Configuration video below:
https://www.youtube.com/watch?v=FF953zRk-Fs&feature=youtu.be
2. Yes, we have Image Swatches Option for variations as well, Please watch the Configuration video below:
https://jmp.sh/Fd7K6ti
Best Regards.
a simple question how to change only the button color? http://prntscr.com/psbylg thanks
Hello,
Please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache and also you can change the color code in the given code as per your requirements.
.single-product button.single_add_to_cart_button.button.alt {
background-color: #fdd918 !important;
color: #000 !important;
}
Best Regards.
thanks and the code to change ADD to CART button in sticky Header when scroll the page down ? http://prntscr.com/psls61 thanks
Hello,
Please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache and also you can change the color code in the given code as per your requirements.
.single-product button.single_add_to_cart_button.button {
background-color: #dd6033!important;
}
Best Regards.
thanks
Most Welcome!..
How can I Change the images on the slider?
Hello,
Please read and follow the instructions written in the below-given articles:
https://smartwave.freshdesk.com/support/solutions/articles/12000056892--18-home-page-slider-configuration-slider-images-and-text-changing-slider-button-url-link-changing
https://smartwave.freshdesk.com/support/solutions/articles/12000057396--24-how-to-configure-porto-inter-active-banner-home-page-slider
Best Regards.
Dear sir,
I have a couple of pre-sales questions about the medical template of this Porto theme.
1) Directly beneath the slider there are 4 blue blocks that unfold 1 by 1 on scrolling down (in full view). a) Can all 4 of these blocks be directly/instantly shown on loading the page (so without the unfolding behaviour)? b) Can the first blue block (that contains the text: ‘Medical Treatment’) also contain a link (just like the second one on the left containing the link to the timetable).
The other questions are about the mobile version of the medical template.
2) On this url: http://www.akindworld.com/Eric/screen1.jpg you can see a mobile screen of this theme on my iPhone. a) The pull-down arrow next to “Departments’ is tiny and rather invisible compared to the nice blue box around the hamburger-menu. Clicking on Departments without touching the pull down arrow, won’t result in the submenu items. Can this pull down arrow have a blue box around it? like the hamburger icon. b) Is it a standard option to directly show all the submenu items, upon clicking on the hamburger? (then visibility of the submenu items doens’t depend on the user noticing the pull down arrow).
3) On this url: http://www.akindworld.com/Eric/screen2.jpg you see another view on my iPhone. The ratio of the banner(text) versus the blue boxes is very different to the full desktop-view. I understand that the blue boxes can be adjusted by bootstrap values for mobile. Is it also possible to enlarge the slider(text) on mobile to give it the same relative proportions compared to a desktop view?
Thanks in advance. Eric
Hello,
First of all, thanks for showing your interest in Porto WordPress.
1. Yes, you can, those all have different columns and the animation has been set using Custom CSS and classes for Custom CSS has been set in Columns setting you just have to remove it and the animation will be removed and Yes you can also set the URL for the first as when clicked on it.
2. Yes, it is the default Option to click on the icon to expends/show the sub Menu and yes you can set the background Box/Circle behind arrow using Custom CSS, You just have to contact us via our support system after purchasing the Theme we will provide you the Custom CSS for it.
3. Again, Yes, simply using Custom CSS, You just have to contact us via our support system after purchasing the Theme we will provide you the Custom CSS for it.
Best Regards.
Thanks for your fast answers… I will start building soon …
Most Welcome!..
Hey! How can I decrease the menu bar hover height? Right now it’s taking the entore menu space. Or can I decrease the menu bar height?
Hello,
Please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS, It will solve your issue reduce the height of the Menu Bar.
#header .main-menu > li.menu-item > a {
padding: 20px 16px 20px 16px !important;
}
Best Regards.
Hi i need solution for below mentioned points 1. how to get new registration information mail and also how to send reply after registration. 2. how to get reset password new information mail. Also am sending reset password link mail to email but not received am mail regarding reset password.
Thanks
Hello,
1. There is no default option in WooCommerce plugin for it, You have to do it using some Customization, please read the below-given thread or you can contact our customization team as well:
https://gist.github.com/claudiosanches/755fbc92941830eebda46151fc57688f
2. If reset password not working, Please read and follow the instructions written in the below-given threads:
https://wordpress.org/support/topic/reset-password-email-for-woocommerce-customers-is-not-working/
https://stackoverflow.com/questions/26592043/woocommerce-reset-password-not-working
Best Regards.
