Hello,

I have reset your purchase code, now you can use the same purchase code for registration of your theme.

Best Regards.

Hello,

Really sorry for the inconvenience, Yes, this is because of the latest WooCommerce update 3.8.0, It makes a couple of templates outdated, and we are working on the new Theme update, Soon you will find the new update of the Theme with updated templates so please be patience till that as it takes some time, we have to test it in deep. I hope you can understand it.

Best Regards.

Thanks for your prompt reply, will wait for new update!

Most Welcome!.. and thanks for your understanding.

Hello,

Please edit your Home Page and scroll below you will find the What Client Say’s Section, you have to edit it and change/remove anything as per you requirements: https://pasteboard.co/IFJlhSV.png
, and just below it, you will finds the Brands Slider, so you can change any image in it as per your requirements: https://pasteboard.co/IFJlNkk.png

Best Regards.

and also the loading time is very long, i need to wait maybe 3 minutes, please how to clear to make fast

Hello,

1. You can change the Mein Menu from Appearance >> Menu as showing in this screenshot: https://pasteboard.co/IFJ5cum.png

You can change the Size/Color of the Main Menu as per your requirements from Appearance >> Theme Options >> Skin >> Main Menu.

How to create Mega Menu, Please watch and follow the instructions showing in this video: https://jmp.sh/x954ft8

You can change the Main Menu as Sidebar Menu from Appearance >> Theme Options >> Menu as per your requirements: https://pasteboard.co/IFJ8xFE.png

2. Sorry to say that but this is not possible using Theme Options as there is no option in the Theme for inquiry for the product, you have to use any third-party plugin for it, I am not able to suggest any plugin at the moment, because we have not tested any third party plugin for it till now.

3. Just checked your site on GTMatrix and here is the result:

https://gtmetrix.com/reports/jstmachines.com/xaCvHj6l

Please see this screenshot:https://pasteboard.co/IFJdK9PS.png
, This is clearly showing in the below-given screenshot that the Speed of the site is slow because of the Server.

Porto Comes with default Speed Optimization Wizard Option, you will find under Porto >> Speed Optimization Wizard, So you have to use it and Minify the JS and CSS from there as well and use any third-party plugin for Compressing and Optimizing your site Images and also use server cache as well.

Basically the Speed of the site is something which can be achieved using Customization, So I only able to suggest you the tested solution, Please read and follow the instructions written in this article:

https://smartwave.freshdesk.com/en/support/solutions/articles/12000052420--10-porto-site-speed

Otherwise, If you want our paid Customization services, you can contact our Customization team as well.

Best Regards.

Hello,

I have just confirmed from Support department, and they told me that they replied your support ticket, so please check your support ticket reply and reply to your support ticket accordingly, and please be patience and do not ask about your support ticket here, once your ticket will be resolved you will get the reply of your support ticket.

Best Regards.

Hello,

If you change or Overrides the Demo it will override the Pages, Products, Images. And you can easily Override the Demo on the site by just check yes to Override as showing in the below-given screenshot:

Just install override previous content when you installing a new demo it will override your previous content. Please see this screenshot for better understanding: https://prnt.sc/i9wm59

OR

You need to reset your WordPress then install a fresh new demo and remember it will remove all of your Content. Please use this plugin for resetting your WordPress:

https://wordpress.org/plugins/wordpress-reset/

Best Regards.

Hello,

First of all, you have to create a block and set it as per your requirements and then you have to copy the particular block slug name: https://pasteboard.co/IFHpAzz.png
, and then you have to go to Appearance >> Widgets and insert/add the Porto Block Widget under Footer Top Widget and add/insert/paste the copied block slug name in it as showing in this screenshot: https://pasteboard.co/IFHqBCm.png
, It will work for you.

Best Regards.

Hello,

Please download the latest Theme Languages requested files from below given links:

Romanian (Romania)

https://www.dropbox.com/s/0ab95zdaikjc8qg/porto-ro_RO.po?dl=0

https://www.dropbox.com/s/78ehv8cw7ti8yrq/porto-ro_RO.mo?dl=0

Slovak (Slovakia)

https://www.dropbox.com/s/8k1xydjb6vrd49r/porto-sk_SK.po?dl=0

https://www.dropbox.com/s/an3hdk8svhjuvq4/porto-sk_SK.mo?dl=0

Czech (Czech Republic)

https://www.dropbox.com/s/1c20kt4vqm8ttpd/porto-cs_CZ.po?dl=0

https://www.dropbox.com/s/1u1ufvp283q8rfp/porto-cs_CZ.mo?dl=0

Swedish (Sweden)

https://www.dropbox.com/s/lt560pa1op64erc/porto-sv_SE.po?dl=0

https://www.dropbox.com/s/s5t7ma7l1ylailv/porto-sv_SE.mo?dl=0

Italian (Italy)

https://www.dropbox.com/s/14t5rpsa7dzfjkg/porto-it_IT.po?dl=0

https://www.dropbox.com/s/xlvs82pakfaagiq/porto-it_IT.mo?dl=0

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 21/09/2019. According to the Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hello,

First of all, Thanks for showing your interest in Porto WordPress.

Yes, you can easily speed up your site using Porto WordPress Theme, It is the Fastest Theme and also the Speed Optimization Wizard Option is available in Theme Setting with which you can Speed up your site and you can use Cache plugins as well.

Best Regards.

Hello,

Sorry to say that but there is no Option to share the Product on Instagram for now, You have to use any third party plugins for it, we have not tested any plugin for it till now.

Although, I am forwarding this to our development department for considering to add it in the theme, but I am not giving you the guarantee for that because please note that a theme cannot satisfy all requirements as it may occur theme heaviness. Sometimes it may require your own customization. So if the development department finds it fit with the theme environment then surely they will look through it.

Thanks for your understanding.

Best Regards.

Hello,

Please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.

.woocommerce-account p.form-row.form-group.user-role label.radio:nth-child(2) {
    display: none !important;
}

Best Regards.

Hello,

Sorry to say that this is not possible with the help of Theme Options as there is no option in the theme for that so this is only possible with the help of customization and we only provide our dedicated support for the Theme Options related issues, not for customization this is beyond our limitations, Hope you can understand our limitations.

Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend to contact our customization team.

Best Regards.

Hi, Thanks. I am trying the alternative. For top header I am trying to create the menu items but it’s not organised. The links/buttons are overlapping each other. Could you pls fix this. I hope this doen not come under customisation as I am just creating the menu for the top header items.

Hello,

Please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.

#header .header-top .top-links > li.menu-item > a {
    padding-left: 50px !important;
    padding-right: 50px !important;
}

Best Regards.

Hello,

This is just the cache issue on your site nothing else, You have site cache plugins, You have to remove it and then deactivate those cache plugins and finally check your site after removing the browser cache of the mobile, It will solve your issue.

Please read this article as well:

https://smartwave.freshdesk.com/support/solutions/articles/5000612747--14-unable-to-change-color-settings-or-setting-from-theme-options-cache-problem

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 22/05/2019. According to the Envato support policy, renewing support is required for further support.

Thanks for your understand.

если я удалю плагины кеша, мой сайт будет загружаться очень медленно

Hello,

I did not said, removed the cache plugins, I said removed the cache from your server, site and browser and deactivate it, for a while and check your site, If the issue will resolved, then again activate the plugins one by one and check which one is creating an issue on your site, and do not use that one, and use any other one which will work fine with your site.

Best Regards.

Hello,

Really sorry for the inconvenience, Yes, this is because of the latest WooCommerce update 3.8.0, It makes a couple of templates outdated, and we are working on the new Theme update, Soon you will find the new update of the Theme with updated templates so please be patience till that as it takes some time, we have to test it in deep. I hope you can understand it.

Best Regards.

Hello,

There are 2 ways to set the slider on your site.

1. You can use Revolution Slider element on the page: https://pasteboard.co/IFxTj71.png

OR

2. You can set it from Page View Options >> Banner Type as Slider Revolution: https://pasteboard.co/IFxU4gL.png

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 26/09/2018. According to the Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hello,

Really sorry for the inconvenience, Yes, this is because of the latest WooCommerce update 3.8.0, It makes a couple of templates outdated, and we are working on the new Theme update, Soon you will find the new update of the Theme with updated templates so please be patience till that as it takes some time, we have to test it in deep. I hope you can understand it.

And no, there is no reviews issue with the latest WooCommerce update, It must be the issue on your site only, So, I suggest you to please contact us via our support system with your site WP-Admin Login details so our experts will check it for you.

Best Regards.

Helo,

Your purchase code is already activated on site: http://www.naveedprincejoyas.com
, Please deactivate the purcahse code from site by going into Porto >> Theme License and then activate it again and try to update the Theme, I am sure you will not finds the issue.

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 31/08/2018. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hello,

Can you please contact us via our support system with your site WP Admin Login details so we will check it for you on your site.

You can simply use the Custom HTML widget and paste the Custom Code in it and it will work for you: https://pasteboard.co/IFrB54n.png

Best Regards.

It’s already activated on live server. I want to test this on localhost.

I read the article you shared. If i deactivate the license key from my live site. will i losse any data/demo files which is already installed and active?

Hello,

No, you will not loose it, but you have to activate again on Live site after Importing the Demo content on Test site asap.

Best Regards.

Can I use Porto studio to import jsut the footer?

I cannot login to my smart wave account nor I can reset the password. It keep redirecting me to the same login page. Plz help

Hello,

Can you please share your product purchase code via our email: newsmartwave@gmail.com so that we will create the support account for you and Sorry to say that but no you can not Import the Footer using Porto Studio.

Best Regards.