118 comments found.
ok
Hello,
Thank you for choosing our theme!
Feel free to submit a new ticket at https://themerex.net/support/ if you have any further questions – we’ll be happy to help.
Have a nice one!
Quick question before I purchase this. Will this theme work for WordPress 6.1.1?
Hello,
Thank you for contacting us!
The theme is compatible with Wordpress 6.1+. In case any errors arise, they will be fixed right away. Once you purchase the theme you do get 6 months of support included and you are always welcome to submit a request at our help desk https://themerex.net/support/ where you will get assistance and guidance on any theme-related questions you might have.
Regards.
Hi, Quick Presale questions. Is it possible to have the tickets on your theme converted to woocommerce products. The goals is to sell tickets with different pricing based on the user role (registered earlier). Is this possible? Does this theme support woocommerce in general ? Do you support multiple attendees per event with custom field for these attendees? Any attendees based registration / management system for the events?
Hello,
Thank you for contacting us!
While it sounds like a fantastic idea for future development, we do not have such a feature available yet. To have it implemented an additional plugin is required. Please contact our Customization studio at https://themerex.net/support/ (select “Get a free quote” category). They will be glad to find a solution for you.
Regards.
I’m wondering if there’s an associated plugin available that can capture form results sent from this theme (such as what Flamingo can do for Contact 7 forms). My client is reporting that she’s not always receiving emails from her site when customers use the online contact form, so I’d like to try and capture those form submittals if possible. Any advice?
Hello,
Thank you for contacting us!
Flamingo is used for such purposes. But we recommend finding the email issue and solving it. There might be 2 reasons:
1 – The server doesn’t support wp_mail function – in this case, you should install and configure SMTP plugin.
2 – You are using an e-mail associated with your domain (e.g. test@domain.com – where domain.com is the website URL) – such e-mails require additional configuration on the server. You may contact your hosting provider to check that.
In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Appreciate the quick feedback! The problem isn’t that we’re not getting any email—it seems to work nearly every time. But over the last year, my client has received several reports of folks supposedly using the contact form but my client never receiving anything, so I’d like to implement something like Flamingo to capture any messages submitted through the website. I’m guessing that in order to do that, I’d have to switch over to Contact 7 forms and bypass the internal form system inherent with the Unica theme?
Sure. Feel free to use Contact Form7 plugin. It is included in the package. Of course our support team is always eager to help and you can submit a ticket at our Help Desk https://themerex.net/support/ where one of our agents will be happy to assist you.
Have a nice day!
Hi there, I like your theme! Is there a dutch (NL) translation? (especially for the shop features) Cheers, Bart
Hello Bart,
Thank you for your interest in our theme!
Sure. The theme has a language .pot file allowing to translate all the text strings either with Poedit software or Loco translate free plugin. Please review this guide – http://unicaevents.ancorathemes.com/doc/#theme_translation
Regards.
Hello, what is thw default page editor who use that theme? Thank you!
Hello,
The download contains an incorrect theme. Does not have files for Unica. The theme in the download is a theme called “Malta”
I purchased this theme today and it’s the incorrect theme in the download. It’s downloading Malta. I need a refund.
Hello,
Thank you for contacting us!
Please ensure that you install the correct theme. The Downloads contains Unica files – https://prnt.sc/1b0vsht
In case the issue persists, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
As the theme authors, we keep to the Envato refund policy, you may check this link for more details – http://themeforest.net/page/customer_refund_policy
You may use the following form to submit a refund request: https://themeforest.net/refund_requests/new. The manager in charge will get back to you.
Regards.
Hi, i would llike to know if you assist in the wordpress’ instalation, to improve the speed of the webpage at leats in the green zone on this page: https://developers.google.com/speed/pagespeed/insights/?hl=es
Hello,
Thank you for your interest in our theme!
Please note that we haven’t optimized our demo site speed-wise, because we wanted to show all the possible features our theme offers – so there’s a lot of content. Our support team tests the site of each user on request, and provides individual tips for improvement. Good server configuration is always necessary, plus proper image and content optimization, caching usage, etc. in order to achieve the best possible performance.
Google page speed does not actually measure the speed of your site. If you check the demo preview page using Pingdom speed test, it is loaded in 2.66 s: https://prnt.sc/13479dj
Also, our Customization Studio would be glad to help you with your request To get started, please use “Get a Free Quote” option in our Help Desk at the following link: https://themerex.net/support.
Regards.
Hello, you warranty that if you install the template, the webpage is going to have a speed under 3 s?
Hi, thank you for you answer. yes we already know about all thoes issues, and the content of the web page that we upload, will be or resposability to do it well to do not have any troble with the load speed. But there are other factors, as CSS, js script tha left and you must to clean beacaus we are not going to use all the theme and all those pages that we are not going to use, load and make slower the load. We have a good server, and we are gonig to setup pluing to optimice the speed. but allway is necesary to edit the code and clean it, even, delet that we are not going to use. Would you do that?
Our Customization studio will provide you with the detailed description of the website speed optimization service and answer all the questions you have. Could you please submit a request to “Get a free quote” category at https://themerex.net/support/
Thank you!
when I have imported demo data. after that i am facing lot of issues with bundled plugins. wp bakery page builder plugin is not working as a backend editor. i am not able to edit pages and also it is so difficult and time consuming. i was very excited to buy this theme. but after purchased i am very disappointed. My Humble request you to refund my amount.
Hello,
Thank you for contacting us!
We are much concerned about your negative experience. To avoid any issues, WPBakery, Essential Grid and all the bundled plugins should be updated to the latest version using Themerex Updater plugin included in the package. Please review the detailed instructions: http://unicaevents.ancorathemes.com/doc/#theme_update
Also, please disable Gutenberg Editor in WPBakery > General Settings – https://prnt.sc/vzmntr for WordPress 5.6.
Our Tech support team will be glad to assist you with any difficulties and questions, just submit a support ticket at https://themerex.net/support/
As the theme authors, we keep to the Envato refund policy. Please check this link for more info http://themeforest.net/page/customer_refund_policy
Regards.
How could i use the last version of wpbakery? I can not edit my pages. Could you help me?
Hello,
Thanks for contacting us!
All plugins should be up to date for full compatibility with WP 5.5.x and WPBakery Page Builder.
Please submit a support ticket at https://themerex.net/support/ – our Support team will be glad to assist you with that.
Thank you in advance.Hi guys,
Got the theme for few years now, each year we have to substitute files with the update in terms to get the Visual Composer to work properly again. This year and with the recent 1.4.1 update this was not the case. Getting the same error as the person in one of the last comments here, so please advise:
Fatal error: Uncaught exception ‘Exception’ with message ‘WP Filesystem is not initialized! and so on…
Hello,
Please submit your request to category “Pre-sales Questions” at https://themerex.net/support/ – our Support team look into that.
This doesn’t require support renewal.
Thank you in advance.Looks like update to 5.5.1 may break VS-Composer 5.7. Any update on when theme and plugins will be ready for 5.5.1? thankyou kyle
Hello Kyle,
WPBakery Page builder, Ess. Grid and Slider revolution plugins should be updated to latest version for full compatibility with WordPress 5.5.
Please submit your request to category “Pre-sales Questions” at https://themerex.net/support/ – our Support team provide you with latest versions.
This doesn’t require support renewal.
Thank you in advance.Thks for this I was able to get to 5.5. Having issues updating theme to 1.4.1 – when I do I get missing navigation and alot of trx_ code throughout site. Moved back to older version of them. Any ideas how to fix this? thankyou
disregard – got it to work. Had to delete then reinstall utilities plugin. thankyou
Hi
We are thinking of acquiring this plantllla for our project, is it compatible with WordPress 5.3.2?
When do you plan to release the next update ?, the last one is from 2019
regards
Gracias!
Hello, a presale question. We read in specifications that there are different header styles. We want a header with no menu, but a button that opens a menu (like mobile menus). Is it possible?
Hello,
Thank you for your interest in our theme!
It is possible to implement. There is Main menu responsive option. Responsive version will be activated, if window’s width is less than the inserted value. So you may set value 2000 and burger menu will be displayed when width of device is less than 2000 px.
Best regardsI purchased this theme two years ago and started working with it. A few months later, I simply updated the theme and it broke—you can see the error message being generated at https://thesusieshow.biz. Moreover, if I try to view either the theme’s options or colors, I also get a fatal error (Uncaught exception ‘Exception’ with message ‘WP Filesystem is not initialized!). I soon gave up on the theme.
I would now like to try fixing the theme again, but I’m very hesitant about spending another $41 to renew the theme’s support; at that price, I could just buy a competing theme somewhere and start over. So, I’d like to ask at least for some advice on how to fix these issues myself. Again, the theme was working perfectly fine; all I did was upgrade the theme about 18 months ago and wham, down it went. 
Hello,
Please provide us with your website details in ‘Pre-sale question’ tab at https://themerex.net/support/ – our Support team look into the issue.
This doesn’t require support renewal.
Thank you in advance.the plugin INSTAGRAM WIDGET does not appear to be available anymore.
please advise.
Hello,
Thank you for contacting us!
Recommended Instagram Widget plugin was closed recently and is no longer available for download.
You may install alternative plugin – https://wordpress.org/plugins/instagram-widget-by-wpzoom/
Best regradsI can’t believe I bought this THEME. There are multiple additional purchases for plugins that was not mentioned on your page. The builder that you use is SO DIFFICULT. It is not user friendly. WHAT THE HECK!
Hello Brad,
Bundled plugins are fully functional without the activation using a registration license key.
New version of plugin will be included in next theme update or you can always request it in support ticket.
This info is specified in theme documentation and available before purchase: https://prnt.sc/psplns Please take a look on this article about Bundled plugins for more details: https://help.market.envato.com/hc/en-us/articles/213762463-Bundled-PluginsIf you still have any further questions or issues, please provide us with your website details at https://ancorathemes.ticksy.com/ – our support team will be glad to assist you.
Hoping for your cooperation!Hello, I’m having issues updating to 1.4.1, lost global option and font/colour settings. – I updated the ThemeREX to newest version. Know how I can get them to stay on update? or get them back? thks kyle
Hello Kyle,
In case fonts or color styles/schemes (accent styles), for some reason (for example after the theme update) fall back to their default settings/values, then you need to regenerate the styles and colors again. All you need to do is just click on “Save” button in Appearance> Fonts & Colors> Color schemes
As for global options – they may be reset if you updated theme via WordPress admin panel.
Please check this guide on how to update theme via ftp:
http://unicaevents.ancorathemes.com/doc/#theme_updateThank you.
Thanks for replying. Yes I tried that and originally did the theme update via ftp. No luck. Can I contact you via email with login to have a quick look. I also have another question on removing the page titles. thankyou kyle
Hello Kyle,
Please submit your request to category “Pre-sales Questions” at https://ancorathemes.ticksy.com/submit/#9465 , so we’ll check.
Thank you.
Getting an error message for the Google Maps now. I know I need to enter the GoogleMap API key in Theme Options -> Service, but it doesn’t seem to be there anymore. Can you advice if this has changed?
Hello Krasimir,
Please provide me with your website URL to check.
Thank you.
Hello,
Thank you.
Googlemaps has changed their policy: https://developers.google.com/maps/documentation/javascript/usage-and-billing
As of July 16, 2018, to continue to use the Google Maps Platform APIs, you must enable billing on each of your projects. If you choose not to add a billing account, your maps will contain “For development purposes only” message:
https://console.cloud.google.com/project/_/billing/enable?redirect=https://developers.google.com/maps/documentation/javascript/usage-and-billing?dialogOnLoad%3Dbilling-enabledBest regards
Thanks, I got my API Key, do I add this somewhere in the code or there is a specific spot in the theme where I can just add it?
Hello,
You can add API key in Appearance > Theme Options > Service tab
Best regards
Thanks for your reply. I already had that instruction, but I still don’t seem to have that option. WP version is up to date, using the latest one…No of the options concerns Google map or API key.
Using UnicaEventsVersion: 1.1.5
Hello,
Latest version of the theme is 1.4.
Have checked options and field is presented: http://prntscr.com/ncphtv http://prntscr.com/ncpjfjPlease proceed with theme update to have this option:
http://unicaevents.ancorathemes.com/doc/#theme_updateThank you.
