26721 comments found.
Hi, i can’t find my purchase code, so i can’t activate my copy, i’ve tried using my ORDER ID, but it’s not working. Thank you
Hello there,
Please, check this article about purchase code: https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code- and here is an article from our Knowledge base about register/deregister purchase code: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360003391778-How-To-Register-And-Activate-Themes-Registration-Activation-and-Deregistration-Framework-3-0
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I got this error – how to remove it?
Notice: Undefined variable: enable_page_comments in /home/i4ocgulj5br5/public_html/wp-content/themes/bridge/full_width.php on line 85
Hello there,
Please, for any question like this one, just Submit a Request on our Helpcenter here: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002745418-Welcome-to-Qode-Interactive-Help-Center Include your wp-admin in your request and our agent will gladly assist you there.
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Hi, I’m just wondering where the Quode Import option went with the latest update? It’s no longer on the wordpress sidebar and I can’t find it hidden anywhere else.
Thanks!
Okay I found it under the Bridge Dashboard but now I have problem.
My account was activated but the demo didn’t install properly so reset it using the plug you suggest and went to reinstall the demo but now it’s wanting me to activate my account again, but it thinks i’s activated under a different domain.
Please help
Please, email us here helpcenter@qodeinteractive.com. and include there your purchase code so we could check this closer and assist you with registration/deregistration.
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Price page, changed from page edit to classic.
The url address. http://www.babywink.co.kr/album/
This page shows the tag as it is.
I upgraded WordPress and Bridge theme version.
In the past, I would like to make a block type edit page.
How do you solve it?
Thank you for your kind reply. 
I also installed a new version of visual composer free.
Will continue to show in classic view.
I hope to see the old edit screen.
Hello,
We have just checked and everything looks ok on this page right now https://www.screencast.com/t/Z9RKNoLGW8yy It could be that first part of shortcode was missing since ad we could see there is no opening middle bracket here: https://www.screencast.com/t/EXuq1M4m If there is anything else, please, let us know. Thanks
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Hello
I registered the theme and imported a wrong demo then i used wp reset plugin to remove all data used plugin without deregistering theme. Now when i use code it says it is already used somewhere else.
Please advice me on this issue
Hello there,
Please, email us here helpcenter@qodeinteractive.com. and include there your purchase code so we could check this closer and assist you with registration/deregistration.
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Hi ! Can you reset my license please. I had some trouble with installation and made a fresh install without deactivating before reinstall. (Of course, it’s for the same domain not multiple use)
Hello there,
Please, email us here helpcenter@qodeinteractive.com. and include there your purchase code so we could check this closer and assist you with registration/deregistration.
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Hi, i activated code successfully then had to install theme, now try to reregister on same domain and it says in use on other domain when it’s not? Please can you help out?
Hello there,
Please, email us here helpcenter@qodeinteractive.com. and include there your purchase code so we could check this closer and assist you with registration/deregistration.
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How to deregister a domain licence if I Reinstall (on the same) domaine the theme ? that said me its already registered….
Hello, thank you for reaching us.
Please take a look at this helpful article https://helpcenter.qodeinteractive.com/hc/en-us/articles/360003391778-How-To-Register-And-Activate-Themes-Registration-Activation-and-Deregistration-Framework-3-0
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Hello. Doesn’t help. I already delete my setup and can’t register… or unregister… so how to reset my licence ?
Hi again,
Please, just Submit a Request on our Helpcenter here: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002745418-Welcome-to-Qode-Interactive-Help-Center and our agent will check this closer and help you there.
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Hello,
I’ve just reset my site and now it says the code has been registered with another domain? I’m only using it on that domain, and it registered successfully before the reset. Any ideas what may have happened?
Thanks!
Hi,
perhaps it would be best to write us at support@qodeinteractive.com including your purchase code and we’ll see what we can do to help you out.
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Hi there, emailed support – told me to go to support center – went to support center, said support expired! Theme is not active on any website, still saying registered. (Guess I’m not the only one experiencing this?) HELP!!! ;(
Please, email us here helpcenter@qodeinteractive.com. and include there your purchase code so we could check this closer and assist you with registration/deregistration.
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Hi,
After updating to 19.0.2 my hostingcompany indicated there is probably a bug in the theme that causes a conflict with the WP Bakery builder. As a result of this the built in feature of WordPress sents out an email indicating there is a conflict in the website. Maybe worth to take a look…
Regards,
Richard
Hello Richard,
Thank you for reaching us!
We would appreciate if you could submit a ticket to our support forum https://helpcenter.qodeinteractive.com and include your website URL along with wp-admin access and one of our support agents will assist you.
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Hi, Thanks for your reply, but I do not need support 
Hi,
alright, we’re here in case there’s anything else
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Thanks, I know! Your support is excellent! Have a nice weekend!!!!
Thank you, nice weekend to you too.
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They are some Bugs in last two updates:
— Clients elements does not working — Adding of portfolio elements is impossible, then they are not displayed anymore
Hi,
we have just tested this functionality and it works fine in our local installation. Please make sure you’ve updated Bridge Core to 2.0.2 as well. If you have any further questions, please submit a ticket on our support forum https://helpcenter.qodeinteractive.com and one of our support agents will assist you.
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I´m using: Bridge – Version: 19.0.2 and Bridge Core Version: 2.0.2. There are no any options in pageBuilder to add Portfolios. I don´t have any support ticket in the moment. Have I buy one because a theme update only?
Hi,
no, you don’t have to extend your support period, even though it must be something on your side. Please reach us at support@qodeinteractive.com and include your purchase code, as well as wp-admin access and we’ll take a closer look.
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Hello, a small bug has crept in after upgrading to version 19.0.2. Titles and categories in the Portfolio List are not displayed.
Hi,
we have just tested this functionality and it works fine in our local installation. Please make sure you’ve updated Bridge Core to 2.0.2 as well. If you have any further questions, please submit a ticket on our support forum https://helpcenter.qodeinteractive.com and one of our support agents will assist you.
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Hola el item de mi logotipo y pagina de inicio no funciona en el menu al navegar, se queda cargando la página y no vuelve si no la cargas. Me pasa en las tres páginas que tengo. Una de ellas es www.jubilacionactiva.eus
Hello,
Thank you for reaching us!
We would appreciate if you could submit a ticket to our support forum https://helpcenter.qodeinteractive.com and include your website URL along with wp-admin access and one of our support agents will assist you.
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Hi,
I’m having a problem with my logo , even thow I didn’t change anything that includes the code of the logo exept the image, for some reason it doesn’t link on my home page even when I’m on another page.It works for mobiles but not for PC. Can we find a solution for that please?
Hello, thank you for reaching us.
Could you please forward your website URL here so we can test it out quickly. Thank you.
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portfolio list with filters does not work anymore on windows (edge browser) since upgrade
justified gallery does work. portfolio list with filters shows empty page if filter is selected.
Hello,
Thank you for reaching us!
We would appreciate if you could submit a ticket to our support forum https://helpcenter.qodeinteractive.com and include your website URL along with wp-admin access and one of our support agents will take a look at your problem.
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Hello, is the page builder disabled after the new update? I cannot see the drag and drop builder anymore on my pages or in the required plugins to install.
Hello, thank you for writing in.
No, we haven’t disabled anything. We would appreciate if you could submit a ticket to our support forum https://helpcenter.qodeinteractive.com and include your website URL along with wp-admin access and one of our support agents will assist you.
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Hello, could you please reset my License key? I tried to use it with the new update but it says it is already activated, but in fact it is not…
FYI I downloaded it and I didn’t find the Demo Importer (because in the youtube videos it was on the bottom of the page) and I thought it was broken (But I registered the code), thats why I deleted the whole website, without deactivating the code) and installed it new (on the same dev domain), but now it says it is already used, even though it is the same domain (brelag2.h28….)
Maybe you could add that to your documentation, that the Demo Importer has been moved, because I thought my website was broken…
Hello, thank you for reaching us.
Please take a look at this helpful article regarding key activation and deactivation. Thank you.
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As I wrote, I found an support ticket from you, where another user had the same problem and you told them as second step deinstall and reinstall the theme (but it wasn’t mentioned to deactivate the licensce before) – So I can’t deactivate it, because it is empty and if I put in my code and mail It says “Code is already registered for other domain” even though it is the same domain…What should I do now? Because now I can’t import the demo content. I also tried to contact you via a support ticket, but it won’t let me submit it…
Hi,
perhaps it would be best to write us at support@qodeinteractive.com including your purchase code and we’ll see what we can do to help you out.
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Ok just sent the mail
You’re welcome, our support team will get back to you.
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Hello, My client is using your themeversion of 7.7 and he has lot of customization. Now we found some malware in the function file. ( $div_code_name=”wp_vcd”; ) . So how can we update the theme from 7.7 to latest verison. Automatic cant do because it will delete all the changes. please help
Hello, thank you for reaching us.
Version 7.7 was released 4 years ago. The part of code you sent is not the part of our files. To perform theme update, please take a look at this helpful article. If you have any further questions, please submit a ticket on our support forum and one of our support agents will assist you.
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Where is this line?
add_action( ‘woocommerce_single_product_summary’, ‘woocommerce_template_single_excerpt’, somenumber );
I want to change the order of excerpt and add-to-cart in single product pages
Thank you!
Hello, thank you for reaching us.
This is the line of code from WooCommerce plugin -> includes\wc-template-hooks.php line 147
If you have any further questions, please submit a ticket on our support forum and one of our support agents will assist you.
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Thank you! What if I want to show a video in the product gallery?
You are welcome.
There is no option for that. But you could always embed video inside product content https://www.screencast.com/t/TQX53B6Dua
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Hi,
I have just updated the Bridge theme on our site. However, there is a MAJOR issue.
The very last thing we updated was Slider Revolution to version 6. Now, the slider doesn’t work with Safari, but it’s ok on bother browsers. We get this warning:
Revolution Slider Error: You have some jquery.js library include that comes after the revolution files js include. This includes make eliminates the revolution slider libraries, and make it not work. To fix it you can: 1. In the Slider Settings -> Troubleshooting set option: Put JS Includes To Body option to true. 2. Find the double jquery.js include and remove it.
Can you help? We have reverted to the pre-updated site, updated all over again and we keep getting the same issue. The slider just won’t work on Safari.
Also, when we update WPBakery, the navigation arrows on the left and right of the slider look odd. In addition to this, the navigation of the Qode content slider now appears as large squares instead of thik lines.
Here is the actual website before when we have updated everything except Slider Revolution and WPBakery: https://superiorinsulations.ie
Here is a copy of the site with all the updates where you can you can see the issues on the homepage: http://redeclectic.com/superior
Thanks very much.
Hello,
thank you for reaching us. Both of the websites you sent are using second-to-latest version of Bridge theme 19.0.1 First of all, it’s important to note that this is not the latest version. The latest version 19.0.2 also features Bridge Core plugin version 2.0.2 so make sure to update that as well. We inspected both your websites in Safari browser on Macbook pro and both websites show slider perfectly https://www.screencast.com/t/wFt2MJM2 Problems with slider arrows come out of Revolution Slider plugin, because they’ve changed some classes and now you should just choose desired arrows from slide navigation options. We couldn’t find Qode content slider on your home page, so we couldn’t inspect the issue more. Perhaps it would be best to reach us at support@qodeinteractive.com and include your purchase code and wp-admin details and on of our agents will try to help you with your problems.
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