1463 comments found.
Updating your theme can be daunting for those new to the world of Magento, and can occasionally catch out even experienced users. The fruit of thought when releasing an update, please including the notes which files and their files path are changing.. it’s pain in the neck when I have to email asking which files and their path.. since I have a couple of custom files. Please talk to your team regarding the customer experience given a feedback. Thank you
Dear sir,
Thanks so much for your comment
We will check and improve the update processing in the next time.
Don’t hesitate to let us know if you need any further assistance.
Thanks & Regards,
I like the new HomePage v23 which uses 100% width of the screen. but the category page and product page still uses only 1200px. Is it possible to make full width of the screen like 1600px 1920px etc. ? I made this for my website https://www.vibranthobbies.com/ using some media queries, but i feel same from your css may be better.
Dear sir,
Thanks so much for contacting us
It needs to customize to show the category page and product page with full width.
You can ask our Custom Work department to make it here: https://www.magentech.com/submit-a-ticket/submit-ticket
Thanks & Regards,
Hi, I want a link to download all the pictures in the demo
Dear sir,
Thanks so much for contacting us
Please submit a ticket via our system here: https://www.magentech.com/submit-a-ticket/submit-ticket
We will send you the package with all the pictures.
Thanks & Regards,
Can you please update ListingTab to support order by position? I see the standalone module already supports this but the theme is not updated with the latest version of ListingTab module. Please do this in the next update. Really appreciate it.
Dear sir,
Thanks so much for your recommendation.
We will consider and update it in the upcoming version.
Don’t hesitate to let us know if you need any further assistance.
Thank you!
Thanks for yours new update for Magento 2.3.3, but after finishing configuration with your standard install packages, it is not compatible with Elasticsearch even not with Mysql by default for SM_Mobile theme standard setting. All of website not be displayed at all. Thanks for a lot for your next update 
Dear sir,
Thanks so much for contacting us
We are checking this issue, we will send you a feedback soon.
Could you please give us your email address?
Thanks & Regards,
Installation and configuration ???
I just bought the theme, but the installation manual does not seem to give us the correct information to get a working installation. Also : there is no information included for people who have a working Megnto 1 site and would like to use this theme. Site migration steps to follow with this theme?
Any help would be very welcome !
Er. .
Dear sir,
For any technical issues, please submit ticket via this link: https://www.magentech.com/support/tickets . Our developers will help you there.
Please note that our responding time is within 24 hours excepting for weekend, don’t forget to give us purchase code and your website information via ticket to save your time.
Thank you!
Response me urgently on my this ticket MTT-0000012741
Dear sir,
We already replied your ticket. Please try to check it again.
Thanks!
hi, when there will be an update to version 2.3.3?
Dear sir,
Thanks so much for contacting us
The new version will be added today. Please stay tuned.
Thanks & Regards,
Hello I want to show the categories in Categories menu alphabetically how to do it please guide me upon it asap. thanks
Please see the videos
https://drive.google.com/file/d/1vNXbcJhWse4zGdbrmZGK00h5W4OrcIRv/view?usp=sharingYour website is not working now please response me on this issue asap
Dear sir,
For any technical issues, please submit ticket via this link: https://www.magentech.com/support/tickets . Our developers will help you there.
Please note that our responding time is within 24 hours excepting for weekend, don’t forget to give us purchase code and your website information via ticket to save your time.
Thank you!
pre sale questions, i have magent 2.2.8 version, is Compatible With that version?
Dear sir,
Thanks so much for being interested in our theme
It is compatible with magento 2.2.8 version.
Please let us know if you have any questions.
Thanks & Regards,
ok thanks, one more thinks. its posible to create with mega menu a off canvas mobile menu? something like this https://mmenujs.com/
Dear sir,
For any technical issues, please submit ticket via this link: https://www.magentech.com/support/tickets . Our developers will help you there.
Please note that our responding time is within 24 hours excepting for weekend, don’t forget to give us purchase code and your website information via ticket to save your time.
Thank you!
Pre Sale Question: Does your theme support Magento v2.3.0? We have multi-stores in one website code. Will we need more than one license key? Also, We are using Boostmyshop ERP and M2e Pro extensions. Is the theme compatible with these extensions? Do we get all 22 templates or we have to choose one during purchase?
Dear sir,
Thanks so much for being interested in our theme
Here is our respond:
Does your theme support Magento v2.3.0? => Its theme supports Magento v2.3.0.
Will we need more than one license key? => There is only one license key.
We are using Boostmyshop ERP and M2e Pro extensions. Is the theme compatible with these extensions? => We need to check it. But our theme compatible with the default Magento theme, then it will compatible with these extensions.
Do we get all 22 templates or we have to choose one during purchase? => You will get all 22 templates.
Don’t hesitate to let us know if you have any other questions.
Thanks & Regards,
so we can use one license key for all 3 stores?
Dear sir,
You can use this theme for any website/store you want. It is unlimited.
But we only support for only website. If you want to get support you can purchase support package for other store.
Don’t hesitate to let us know if you have any other questions.
Thanks & Regards,
1. Is there any plan for adding in “Shipping Cost Estimation In Product Page”? 2. Can the qty increment button be add in a different location? something like this http://prntscr.com/pl5gln 3. Can we customize the Ajax Cart Pro feature? Create something like the Infinit theme by codazon where they create Multi animations after add to cart for the Ajax Cart Pro to Display informed popup / Flying product image to header / Flying product image to footer.
Does this theme include a blog?
Any plan for adding an infinite scroll feature?
Dear sir,
1. Is there any plan for adding in “Shipping Cost Estimation In Product Page”? 2. Can the qty increment button be add in a different location? something like this http://prntscr.com/pl5gln
=> No, we don't have plan to add this
3. Can we customize the Ajax Cart Pro feature? Create something like the Infinit theme by codazon where they create Multi animations after add to cart for the Ajax Cart Pro to Display informed popup / Flying product image to header / Flying product image to footer. => Yes you can custom Ajax Cart Pro
This theme is compatible with 3-party blog extension.
You can ask our Custom Work Department to customize this theme as you requirements. Here is submission link: https://www.magentech.com/submit-a-ticket/submit-ticket
Thanks & Regards,
Urgently response me on this ticket asap thanks MTT-0000012734
Dear sir,
We are checking your ticket. Please stay tuned.
We will send you a feedback soon.
Thanks & Regards,
Hello!
Does SM Market template supports configurable swatches in product view? Like this one – https://i.imgur.com/dXGN2vG.jpg
Dear sir,
This theme supports to configure swatches styles in the detail page.
We can’t watch your image, please send me another one.
Thanks & Regards,
Hi, i bought the theme. Please let me know how can i get the RTL index version of this theme. thanks
Dear sir,
For any technical issues, please submit ticket via this link: https://www.magentech.com/support/tickets . Our developers will help you there.
Please note that our responding time is within 24 hours excepting for weekend, don’t forget to give us purchase code and your website information via ticket to save your time.
Thank you!
Dear sir,
Thanks so much for contacting us
We are so sorry that we didn’t get your questions clearly
It means that you want to get code to show sticky menu on another theme.
Thanks & Regards,
Please response me on this ticket MTT-THEMEFOREST-0MY8966P0U you have not response me its really urgent
can you please tell me whats the server hardware requirments and if use cpanel so whats the requirments
Dear sir,
Thanks so much for contacting us
Please follow this documentation: https://devdocs.magento.com/guides/v2.3/install-gde/system-requirements-tech.html
Don’t hesitate to let us know if you have any questions.
Thanks & Regards,
Hi Magentech team,
I just want to say you that I’m very disapointed to see that you really don’t take in consideration your customer.
I bought your template 2 years ago, I sent you multiple times notification to tell you that their are problem with one of your block in the homepage and you told me that you find a problem with the block “Featured Product” (Query not optimised who take very long time) and that you’ll fix it in next release.
Month after month you had published some update of your template and each time the same problem are still here (In my side, I switched to one of your competitor template because it seems that you don’t want to understand that 10 seconds to load a homepage is just not acceptable by customers for an e-commerce website).
I check again with your last version if 2 years after you do something to fix this and the result is exactly the same :
https://www.screencast.com/t/mRCgaAKeuLike you can see on this gtmetric report (same server, same time), if I test your : - Homepage default (without featured block) the load time is good : 2 sec - Homepage French (who use the Featured block) the load time is : 10 sec
So you consume +8sec to load a set of products … do you honestly think this is acceptable ?! ... in more than 2 years, you can’t find a developer who can optimise a query ?
Dear sir,
Thanks for your purchasing and so sorry if there is any inconvenience caused from us.
We have just updated new package of this theme to update the loading speed. Please kindly download and check it again.
Don’t hesitate to let us know if you need further assistance.
Thanks & Regards,
Hello I am getting issue on category page of website after installed your theme Demo 20. SM Shopby Module Filter Not Showing on Category page . How to enable it on Category page. Please Visit the Link https://magento-322629-1001067.cloudwaysapps.com/pk/lawn.html and provide me solution how to resolve it
Please Update me upon this issue
Dear sir,
For any technical issues, please submit ticket via this link: https://www.magentech.com/support/tickets . Our developers will help you there.
Please note that our responding time is within 24 hours excepting for weekend, don’t forget to give us purchase code and your website information via ticket to save your time.
Thank you!
Issue #1:
Hello I am getting issue on category page of website after installed your theme Demo 20. SM Shopby Module Filter Not Showing on Category page . How to enable it on Category page.
Please Visit the Link https://magento-322629-1001067.cloudwaysapps.com/pk/lawn.html and provide me solution how to resolve it
Issue #2:
We are also getting issue on Website Loading is takes too much time to load the website. Please Response me upon it. How we resolve the issue check the snapshot.
https://ibb.co/TcTvLsDKindly provide me Solutions of these issues. Its really urgent. Please provide solution asap. Thanks
WE ALSO SUBMITTED A TICKET REGARDING THIS ON SUPPORT PLEASE CHECK IT. RESPONSE ME URGENTLY
Dear sir,
Could you please give me your ticket number?
We will take high priority on your issue.
Thanks & Regards,
MTT-THEMEFOREST-0MY8966P0U – please look into it asap
Dear sir,
We are checking your ticket. Please stay tuned.
We will send you a feedback soon.
Thanks & Regards,
MTT-THEMEFOREST-0MY8966P0U Please response me on my ticket asap
Hello,
My name is Sajjad from RTL-Maker . net
Are you have some themes or plugins that have no RTL support yet?!
But you have some customers that have RTL language (like: Arabic, Persian, Hebrew, …) and need RTL support for using your themes or plugins.
We have a service for adding full RTL support to your themes or plugins. Just look at our website at rtl-maker . net
Best Regards - Sajjad
I know a little about magento 2, it have a lot function, I like it, but I wonder that, I can change screen for admin panel, it very boring, I don’t like this. This theme can change this admin panel?
Dear sir,
Thanks so much for being interested in our theme
We are so sorry that this theme doesn’t support to change screen for admin panel.
Don’t hesitate to let us know if you have any questions.
Thanks & Regards,