23241 comments found.
Hi there, i have a problem with the activation of the theme.
I get the message: Your ip address is blocked as spam!!!
Please help.
tranducquan
Hello,
I have whitelisted your IP, Please try again now, I am sure you will not find this issue anymore.
Best Regards.
Thank you so much for all of your support
Most Welcome!.. 
We have setup a custom post type in the functions file and all is working, but when viewing the single post page the banner (featured image) is not showing, could this be related to it lacking the ‘view options’ of pre configured custom post types?
Hello,
Yes, It is because of Pre-Configured/Default Custom Post Types has been coded perfectly and linked with Theme Options and View Options and elements as well.
But your added Custom Post Type has not been linked with those so that is the reason it creates some issues, So, I suggest you to contact our Customization team for creating another Custom Post Type properly as per your requirements for paid Customization services or hire any developer.
Best Regards.
hi am shafeeque i cant instal my theme i canit use this anywhere show lisence is not valid or used so please change this licence key becuse my clield is verified this theme few days back i am trying ti instal todady that time get this issue
Hello,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Best Regards.
Hi,
I would like to ask how exactly best sellers work? I mean does it count the products that were involved in orders the most? Because in my website they are not showing in that order at all.
thanks
Hello,
Yes, It shows the Best Selling Product on Sale your site, Please make sure that your Best Selling Products are on Sale and check back after removing the browser cache: https://screenshot.net/2nvyrux
Best Regards.
Hi,
Thanks for the reply. I see. Is there any addon that can present the actual top selling products? I mean the products with the highest number of sales?
Thanks again!
Hello,
We have not tested any addon for this purpose, you can try with any one listed below as per your requirements.
https://wordpress.org/plugins/woo-best-selling-products/
https://yithemes.com/themes/plugins/yith-woocommerce-best-sellers/
https://barn2.co.uk/list-popular-bestselling-products/
Best Regards.
Hi there, i have a problem with the activation of the theme.
I get the message: Your ip address is blocked as spam!!!
Please help.
Hello,
I have whitelisted your IP, Please try again now, I am sure you will not finds this issue anymore..
Best Regards.
Hello, I have problem with main cart, I change color in header but I still have transparent color: http://radpolnasiona.pl/ I change color in theme options https://ibb.co/drmG84Q Thx for the information
Hello,
For changing the Cart color, Please copy and paste the below-given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
#mini-cart .minicart-icon {
border: 2px solid #66a41f !important;
}
Best Regards.
Thx for this support I have one more problem It’s possible to push away mini cart Kontakt in menu ? http://radpolnasiona.pl/ becouse now mini cart and menu : kontakt they are close together ( https://ibb.co/wJ1BmXS )
Have a nice day !
Hello,
Please copy and paste the below-given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
#header .header-main #main-menu {
margin-right: 20px !important;
}
Best Regards.
Hi. I updated my web site for theme and then my product pictures has problem at woocommerce category page and product details page. for your review adres: valuegovernance.com
Hello,
This seems to be the cache issue, I can see you have server cache enabled: https://pasteboard.co/IGvsu20.png
, Please remove server, site and browser cache, Hope your issue will solve.
OR
Please try once with deactivating the Lazy Load from Porto >> Speed Optimization Wizard >> Lazy Load: https://pasteboard.co/IGvo3ad.png
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 11/08/2019. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
Gostaria de saber se após comprar o tema porto, consigo transferir a licença entre dominios, pois tenho que produzir um site em um dominio X, e dps transferir tudo do dominio X, para o dominio Y.
Hello,
First of all, thanks for showing your interest in Porto WordPress.
Yes, you can easily transfer the License from Test to Main Domain without any issue.
Best Regards.
muito obrigado pelo o feedback.
Most Welcome!..
When I updated the theme to the latest version, submenus started to popup (show) automatically when loading the page without pressing or hovering them. Any idea why? I disabled all plugins but still no luck.
Hello,
Can you please share your site URL with me here so that I’ll check it for you and provide you the best possible solution for it.
Best Regards.
Nevermind, I just had to clear the browsers cache. Thanks
Sound’s Great!..
How can I add a button of Yith Compare to Product Layout – On Image with Overlay (Beside Yith Wishlist and Add to cart button)
Hello,
Sorry to say that but there is no Option in the Theme for it, You have to use any third party plugin for it as per your requirements.
Best Regards.
Hello,
does your Demo 25 have any issues? https://www.portotheme.com/wordpress/porto/shop25/
I don’t believe it appears correctly. Can you please check it and tell me if it’s 100% ok?
Thank you
Checked through Firefox, no ad-blockers or other plugins, it appears problematic.
Checked through Chrome, appears correctly.
Hello,
This is not the issue but just the cache issue on our Demo site, we will remove the cache from Demo site soon and it will set it again as on Chrome, So no need to worry, you can go with it, If finds any issue just contact us via the support system we are always there yo help you.
Best Regards.
Hello
How do I remove this from main page?
Looked everywhere on admin side but could not locate it… please help
thank you !
Link to screenshot (newsletter sign up pop up on site load): https://imgur.com/a/gABcIgzHello,
Please read and follow the instructions written in the below given article:
https://smartwave.freshdesk.com/support/solutions/articles/12000052389--1-home-page-pop-up-modal-box-background-image-and-text-changing-or-removing-
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 20/02/2019. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
how i can fix it Ensure text remains visible during webfont load Warnings:
Lighthouse was unable to automatically check the font-display value for the following URL: https://weltkarte24.de/wp-content/themes/porto/fonts/porto-font/porto.woff2.
Lighthouse was unable to automatically check the font-display value for the following URL: https://weltkarte24.de/wp-content/themes/porto/fonts/porto-font/porto.woff.Hello,
Can you please explain your issue more clearly,if possible with the help of screenshot, I am not getting properly what you want exactly and if possible share it via our support system by generating the support ticket.
Best Regards.
Hello,
Please read and follow the instructions written in the below-given articles:
https://wpspeedmatters.com/fix-foit-font-in-wordpress/
https://www.keycdn.com/blog/google-pagespeed-insights-wordpress
https://www.livechatinc.com/community/t/fix-the-google-pagespeed-ensure-text-remains-visible-during-webfont-load/1753/5
https://kinsta.com/blog/how-to-change-font-in-wordpress/
https://github.com/cloudflare/worker-examples/issues/35
Best Regards.
thanks you
Most Welcome!..
How do I upload and configure a custom font. There used to be a Font Control tab in the theme options but not anymore!
Hello,
Font Control option is still there in the Theme Options, Please make sure that you are using the very latest version of the Theme and Plugins, If not then please update the Theme and Plugins, and if yes then please once check with deactivating all the third party plugins and check your site, hope your issue will solve and then again you have to activate all the third party plugins one by one and check which one is creating an issue on your site, and if this also does not solve your issue then please check with cache, you have to first flush your server cache and then deactivate it and then you have to remove your site cache and deactivate cache plugins and finally check your site after removing the browser cache, Hope this will solve your issue and if still the issue will be there then contact us via our support system with your site WP Admin and CPanel Login details so our experts will check it for you but after extending your support extension because your support was expired from 17/08/2018.
Best Regards.
I need to unregister the license for this theme so that I can activate it on another website. I have already deleted it from the site where it was registered but when I try to activate it on the new site it says that it is currently registered on the old site.
Hello,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Best Regards.
Is your Theme Compatible with WordPress 5.3 or if not will it be updated soon?
Hi
It’s already compatible with.
Regards.
is the theme working with WP 5.3? Or should we wait to update Wordpress?
Hello,
The latest Porto WordPress 5.1.0 is fully compaitable with the latest version of the WordPress 5.3, So, you can go ahead and update WordPress, You will not finds any issue..
Best Regards.
Any idea content-portfolio-carousel.php full width without sidebar ? before the update I had now don’t remember how I did it https://ibb.co/HpstNkF
Hello,
You can change/set the Portfolio Archive Page layout from Appearance >> Theme Options >> Portfolio >> Portfolio Archives as per your requirements: https://pasteboard.co/IGrPgaz.png
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 06/08/2018. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
After the last update my website’s homepage doesn’t show the first image(above the fold image). Shows just a gray square. I say first image because i tried to add another image in an above position in homepage. After doing that homepage didn’t show the new one. But it started to show the original image that is now in the second position in the page. There is no problem with other images in the website for visitors. However when i login as admin, none of the images are visible. This happened after the last update. Is this a common problem? And is there a solution for this?
Hello,
I have just checked your site now and all the images on your site are working perfectly fine as showing in this screenshot: https://pasteboard.co/IGrMLsV.png
I have noticed that you have server cache enabled as well: https://pasteboard.co/IGrNhPR.png
So, it seems to be the cache issue nothing else, please try to check your site after removing the cache, I am sure you will not finds this issue anymore.
Please read the below-given article as well:
https://smartwave.freshdesk.com/support/solutions/articles/5000612747--14-unable-to-change-color-settings-or-setting-from-theme-options-cache-problem
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 19/08/2019. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hello, thank you. However you see the website works ok because i disabled lazy-load to fix this. So this is related with lazy-load and if i enable it, same problem occurs again. Is there a way to keep the lazy-loading on and not have this problem?
Hello,
I see, It means lazy load has some compaitability issues with your site, In that case please do not use it and there is no other way, and it is clearly written on the option place as well: https://pasteboard.co/IGvo3ad.png
Best Regards.
Hello,
Since the theme update (5.1.0). I have a layout problem with the icon of the Wishlist:
Screen Chrome 78.0.3904.97 (Build officiel) (64 bits)
https://prnt.sc/pvzolf
Screen Firefox 70.0.1 (64 bits)
https://prnt.sc/pvzq8b
URL : https://www.lolamaxstore.com/product/jeans-skinny-noir-avec-design-push-up/
Do you have an explanation ?
Regards,
dan002
Hello,
I have just tested your site on Firefox and Chrome browsers and it is working perfectly fine at my end, it must be the cache issue at your end, I can see that your server has cache enabled as well: https://pasteboard.co/IGrHSp0.png
Google Chrome:
https://pasteboard.co/IGrHkFs.png
Firefox:
https://pasteboard.co/IGrHk2s.png
It is surely the cache issue at your end nothing else, please try to check your site after removing the cache, I am sure you will not finds this issue anymore.
Please read the below-given article as well:
https://smartwave.freshdesk.com/support/solutions/articles/5000612747--14-unable-to-change-color-settings-or-setting-from-theme-options-cache-problem
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 31/07/2019. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
Thank you
Most Welcome!..
