23249 comments found.
Hi I buy a new licence today but when i want to activate the theme i have this message : Your ip address is blocked as spam!!! Help please Regards Franck
Hello,
I have whitelisted your IP, Please try again now, I am sure you will not finds this issue anymore..
Best Regards.
Hi, I want to add buy now button bellow add to cart button. what should i do please?
Hello,
Sorry to say that but there is no option in the Theme for it, but you can try with Custom product layout builder, Create your own layout for single product page and use/set/insert Button (Buy Now) under Add to Cart Button: https://screenshot.net/1erzlc1
Please read this thread: https://themeforest.net/comments/23162412
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 23/09/2019. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi, on my website I have the width set to normal, however on some of my pages I set a row or two to full width in the page builder. The issue I have is that those rows that are set to full width first load as normal width, and then they stretch to full width. I want them to load right away as full width. Why does this happen? Thanks!
solved.
Is it possible to make a Block full width?
Hello,
Yes, you can, you have to create a block as full width stretched row and then use that block on page at place of Banner on page from View Options: https://screenshot.net/11p0kt9
, and then set the Banner Wrapper as “Wide” from Appearance >> Theme Options >> General: https://screenshot.net/19e4xi6
Best Regards.
Thanks. I want to use the block as the footer. I put the block widget in the “Footer Top Widget” widget section. Is there any way to get this full width?
Hello,
This will only works with Page Layout, If you have not set the Page layout as wide then this is not possible to set the content in it cross its boundry.
Hope it make sense.
Best Regards.
Ok. Is there any way for you to make a setting for the footer to be full width? Other themes have that. Or is there a simple css that I can use? Thanks
Hello,
You can also set the Footer Layout from Appearance >> Theme Options >> General, and please share your site URL and the screenshot of that section so that I’ll check it for you.
Best Regards.
What is the hook needed to swap the short description and long description around?
Ryan.
Hello,
No need for any Hook, Porto WordPress version 5.1.0 provides the functionality to create your own layout for single product pages using custom product layout builder… 
Yes, We proudly announce the latest feature in Porto WordPress called ” Custom product layout builder”, First of all, you have to go to Appearance >> Theme Options >> WooCommerce >> Single Product, you will find a new page layout called ”Custom Layout”: https://pasteboard.co/IFTy89J.png
, after selecting this, you have to enable product_layout post type in visual composer role manager: https://pasteboard.co/IFTz9YN.png
, Then you have to go to new Custom Post Type ” Product Layout” and add new Layout: https://pasteboard.co/IFTzEPi.png
, After that you can now create new product layout using Visual Composer Backend / Frontend editor: https://pasteboard.co/IFTA2q8.png
, now save it and again go to Appearance >> Theme Options >> WooCommerce >> Single Product and select that layout from there and save changes: https://pasteboard.co/IFTAuFF.png
, It will work for you.
You can read more about it here in Theme Documentation:
https://www.portotheme.com/wordpress/porto/documentation/woocommerce-product-layouts/
Hope it helps and you will like it..
Best Regards.
That is a great addition. It almost works perfectly. I still have the issue where the description is in the tabs instead of the product excerpt being in the tabs. How can i fix this even with the new builder.
Ryan.
Hello,
Yes, The Description will only work with/in Tabs, You can replace the Short Description using Custom Product Page Builder elements, If you want to change the place of the Description from Tab to any other place then this requires Customization.
Best Regards.
I just need to know how to change full description in tab to be short description. I don’t want to move it anywhere. You have full description hard coded into the tab.
Hello,
What do you mean by change full description in tab to be short description?
If you only want to reduce the content in it then Just edit the particular product page and remove the un-wanted content from it easily.
Best Regards.Currently short description is at top of page and full description is at bottom of page in the tab area. I will send an email. I’m simply trying to change the short and full description. Products have already been entered. It really shouldn’t be this difficult to switch the two around. The builder does not account for this when tabs are involved.
Hello,
That is what I told you above already that you can not change the Long Description which is showing under tab to another place as simple as that, It always show under Tab, this is the default functionality of the Theme and WooCommerce. If you still need any help or to clear anything, just please contact us via our support system.
Best Regards.
.
Hello,
Please read and follow the instructions written in the below given articles:
https://smartwave.freshdesk.com/support/solutions/articles/12000052416--7-woo-image-sizes-changing
https://smartwave.freshdesk.com/support/solutions/articles/12000052417--8-woo-images-looks-blurry-and-not-change-from-low-to-high
This is the default functionality of the WooCommerce new version as it does not provide the option to set height for the product image. it automatically resizes the image based on its wdth you set.
Please try with the CSS given below once, Please copy and paste the below-given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
.single-product .owl-carousel .img-thumbnail img {
width: inherit !important;
}
.owl-carousel .owl-stage-outer {
height: inherit !important;
}
Best Regards.
hi yes i put the code but nothing seems to change
Hello,
Please contact us via our support system with your site WP Admin Login details so we will check it for you.
Best Regards.
can be done menu wide and product boxed see here http://prntscr.com/pxfiya so the image are smaller for BOXED view
Sound’s Good!.. You are the best!!!.
yes but how can i do ? the image is from your demo
Hello,
That is the different layout of the single product page and you are using the different layout, Please try to switch the Single Product Page Layout as default from Appearance >> Theme Options >> WooCommerce >> Single Product and check your site after remvoing the browser cache, and if still the issue will not solve then please contact us via our support system.
Best Regards.
suppose i have to play here http://prntscr.com/pxftsa
Hellom
No, As I told you, you have to change the Single Product Page Layout as Default.
Best Regards.
looks in this way http://prntscr.com/pxgj7i is it right ? the image is big
Hello,
Yes, That is because you have set the Page Layout as Wide, You should set/select the Page Layout and Body Wrapper as Full not Wide from Appearance >> Theme Options >> General.
Best Regards.
ok understood thanks
Most Welcome!..
another thing i not need need transparent options on right sidebar because not see them if overlay on page contents http://prntscr.com/pxq8yf how can i do ? need css code to make custom bar not transparent or where i can edit in theme options ? thanks
Hello,
Please contact us via our support system with your site WP Admin Login details and with a fresh new ticket for every single new issue, as it will help us in understanding the issue properly.
Best Regards.
imafeature image on product page could be centered ? http://prntscr.com/pxr38q
Hello,
Please contact us via our support system with your site WP Admin Login details and with a fresh new ticket for every single new issue, as it will help us in understanding the issue properly.
Best Regards.
also i need to try the product custom layout but there is no wp bakery opiton http://prntscr.com/pxr4vh then there is no custom layout in woo-single product http://prntscr.com/pxr56w
Hello,
Please contact us via our support system with your site WP Admin Login details and with a fresh new ticket for every single new issue, as it will help us in understanding the issue properly.
Best Regards.
Please add hide page title as a default global option for single product pages.
Thanks,
Ryan.
Hello,
Please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache. It will only remove the page title from single product pages only.
.single-product .page-top .page-title {
display: none !important;
}
Best Regards.
Hi, Support Team
I am using shop21. I wonder if any solutions to add video for single product page. I want to show my products with their video on product page.
Thank you.
Hello,
You can add/insert/set a Video on Single Product Page under Short Description or Long Description or at content top or content bottom, but you can not set the video at product image place, as there is no option in the Theme for it, you have to use any third party plugin for it, you can try with anyone listed below:
https://wordpress.org/plugins/yith-woocommerce-featured-video/
https://woocommerce.com/products/product-video-for-woocommerce/
https://barn2.co.uk/woocommerce-video-gallery-plugin/
Best Regards.
Hi, can i use Elementor plugin with this theme,Thank you
Hello,
First of all, thanks for showing your interest in Porto WordPress.
Yes, Porto WordPress is fully compaitable with Elementor, you can use it with the Theme .
Best Regards.
Hi there, i have a problem with the activation of the theme.
I get the message: Your ip address is blocked as spam!!!
Please help.
tranducquan
Hello,
I have whitelisted your IP, Please try again now, I am sure you will not find this issue anymore.
Best Regards.
Thank you so much for all of your support
Most Welcome!..
We have setup a custom post type in the functions file and all is working, but when viewing the single post page the banner (featured image) is not showing, could this be related to it lacking the ‘view options’ of pre configured custom post types?
Hello,
Yes, It is because of Pre-Configured/Default Custom Post Types has been coded perfectly and linked with Theme Options and View Options and elements as well.
But your added Custom Post Type has not been linked with those so that is the reason it creates some issues, So, I suggest you to contact our Customization team for creating another Custom Post Type properly as per your requirements for paid Customization services or hire any developer.
Best Regards.
hi am shafeeque i cant instal my theme i canit use this anywhere show lisence is not valid or used so please change this licence key becuse my clield is verified this theme few days back i am trying ti instal todady that time get this issue
Hello,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Best Regards.
Hi,
I would like to ask how exactly best sellers work? I mean does it count the products that were involved in orders the most? Because in my website they are not showing in that order at all.
thanks
Hello,
Yes, It shows the Best Selling Product on Sale your site, Please make sure that your Best Selling Products are on Sale and check back after removing the browser cache: https://screenshot.net/2nvyrux
Best Regards.
Hi,
Thanks for the reply. I see. Is there any addon that can present the actual top selling products? I mean the products with the highest number of sales?
Thanks again!
Hello,
We have not tested any addon for this purpose, you can try with any one listed below as per your requirements.
https://wordpress.org/plugins/woo-best-selling-products/
https://yithemes.com/themes/plugins/yith-woocommerce-best-sellers/
https://barn2.co.uk/list-popular-bestselling-products/
Best Regards.
Hi there, i have a problem with the activation of the theme.
I get the message: Your ip address is blocked as spam!!!
Please help.
Hello,
I have whitelisted your IP, Please try again now, I am sure you will not finds this issue anymore..
Best Regards.
Hello, I have problem with main cart, I change color in header but I still have transparent color: http://radpolnasiona.pl/ I change color in theme options https://ibb.co/drmG84Q Thx for the information
Hello,
For changing the Cart color, Please copy and paste the below-given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
#mini-cart .minicart-icon {
border: 2px solid #66a41f !important;
}
Best Regards.
Thx for this support I have one more problem It’s possible to push away mini cart Kontakt in menu ? http://radpolnasiona.pl/ becouse now mini cart and menu : kontakt they are close together ( https://ibb.co/wJ1BmXS )
Have a nice day !
Hello,
Please copy and paste the below-given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
#header .header-main #main-menu {
margin-right: 20px !important;
}
Best Regards.
Hi. I updated my web site for theme and then my product pictures has problem at woocommerce category page and product details page. for your review adres: valuegovernance.com
Hello,
This seems to be the cache issue, I can see you have server cache enabled: https://pasteboard.co/IGvsu20.png
, Please remove server, site and browser cache, Hope your issue will solve.
OR
Please try once with deactivating the Lazy Load from Porto >> Speed Optimization Wizard >> Lazy Load: https://pasteboard.co/IGvo3ad.png
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 11/08/2019. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
Gostaria de saber se após comprar o tema porto, consigo transferir a licença entre dominios, pois tenho que produzir um site em um dominio X, e dps transferir tudo do dominio X, para o dominio Y.
Hello,
First of all, thanks for showing your interest in Porto WordPress.
Yes, you can easily transfer the License from Test to Main Domain without any issue.
Best Regards.
muito obrigado pelo o feedback.
Most Welcome!..
When I updated the theme to the latest version, submenus started to popup (show) automatically when loading the page without pressing or hovering them. Any idea why? I disabled all plugins but still no luck.
Hello,
Can you please share your site URL with me here so that I’ll check it for you and provide you the best possible solution for it.
Best Regards.
Nevermind, I just had to clear the browsers cache. Thanks
Sound’s Great!..
How can I add a button of Yith Compare to Product Layout – On Image with Overlay (Beside Yith Wishlist and Add to cart button)
Hello,
Sorry to say that but there is no Option in the Theme for it, You have to use any third party plugin for it as per your requirements.
Best Regards.
Hello,
does your Demo 25 have any issues? https://www.portotheme.com/wordpress/porto/shop25/
I don’t believe it appears correctly. Can you please check it and tell me if it’s 100% ok?
Thank you
Checked through Firefox, no ad-blockers or other plugins, it appears problematic.
Checked through Chrome, appears correctly.
Hello,
This is not the issue but just the cache issue on our Demo site, we will remove the cache from Demo site soon and it will set it again as on Chrome, So no need to worry, you can go with it, If finds any issue just contact us via the support system we are always there yo help you.
Best Regards.
Hello
How do I remove this from main page?
Looked everywhere on admin side but could not locate it… please help
thank you !
Link to screenshot (newsletter sign up pop up on site load): https://imgur.com/a/gABcIgzHello,
Please read and follow the instructions written in the below given article:
https://smartwave.freshdesk.com/support/solutions/articles/12000052389--1-home-page-pop-up-modal-box-background-image-and-text-changing-or-removing-
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 20/02/2019. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
