2369 comments found.
Is the arktheme.com homepage demo available for import?
Hi MaherCode!
That page is a custom design with custom features so it is not part of the demos.
Thanks and cheers! 
Hello I made a support ticket last Friday and I still haven’t received any answer in 24 business hours. I really relayed on this time frame, since I need to resolve my theme problem as fast as possible.
Hi LaurisLatiss!
I can see now that it has been replied to since then.
Thanks and cheers!
Hi How I can change the background color of “side menu-get in touch” (it is dark grey)
Hi coskunizm!
Without seeing your backend, you can simply add this via Appearance > Custom Code>
.sidebar-nav { background: #ff0000; }
and change the color to your liking there.
Thanks and cheers!
Hi,
How can i disable the mega menu titles? I do not need them and cant find a creative way to work with them. My support is expired, but maybe some other users have solved this? I tried custom CSS .mega-menu-title { display: none; }, but this did not work at all.
Cheers.
Hi Kiddiboy!
Try this:
.mega-menu-list > li:first-child { display: none !important; }
Thanks and cheers!
NICE!! Thank you so much. I obviously need to work on my CSS skills.
Hello Freshface support, I have 8 Ark licenses and I have updated them 4-11-2019 to Ark 1.46.0. yesterday I noticed they needed an Wordpress update from 5.2 to 5.3 I have updated 2 of them and all two showed errors on the homepages of my clients. Since I don’t know why, I dare not update the remaining 6 websites to prevent the same error message from appearing there.
I also asked the question in the Facebook group, but there I received a variety of responses that did not help me at all.
I received an e-mail from wordpress 5.2:
Since WordPress 5.2, there is a built-in feature that recognizes when a plugin or theme causes a fatal error on your site and that notifies you with this automatic email. In this case WordPress has found a problem with one of your plugins: Fresh Framework.
WordPress versie 5.3 Huidig thema: Ark (versie 1.46.0) Huidige plugin: Fresh Framework (versie 1.46.0) PHP versie 7.2.24
My webhost is https://www.combell.nl/
After that I opened for each website a support ticket one day ago. I still have almost 30 days of support on all 8 licenses You may be busy, but I would appreciate it if you could send a suitable response to the problem in the ticket.
Thank you!
The errors have been removed by disabling the “Enable Fresh Performance Cache”. But not sure where the problem is caused by. Some forum users who looked at the errors were saying it could be the theme/template is not adjusted right to Wordpress 5.3 But I am no expert, and hoping for some clearance on this matter! Thanx
Hi dennis2013!
I believe we might chatted on the Facebook. The Fresh Perf Cache might cause this, but it is long time no supported plugin, so I would recommend you using another one, like WP Rocket, Swift Performance, ETC
For more info about upcoming updates and insider info, follow our Ark Theme Facebook page (updated daily) or visit our Ark Theme Blog
Thanks and cheers!
—FRESHFACE
If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.
SUPPORT TOOLS
But all “Fresh..” plugins come with Ark when you install Ark theme
Hi dennis2013!
As far as I know Fresh Performance cache has been removed from newer Ark versions for some time now. But it needs to be removed manually from old Ark sites. I hope this makes it more clear but feel free to let me know if you still have any questions.
Thanks and cheers!
Well I have update all 8 licenses at 4-11-2019 to Ark 1.46.0 Never had any notice on removing that or replace it with a substitute, since now
So I have to mannually remove “Fresh Performance Cache” and replace it with ?
And that will not affect the complete functionality and layout & content of my websites?
Hi dennis2013!
It should not have any adverse effect so you can safely remove it. You can install free Autoptimize plugin as a replacement.
Thanks and cheers!
Thank you for the help!
hi,
seems like the builder doesn’t work with the new version of wordpress
Hi yourdigitalclub!
Could you please open a ticket with your wp-login and describe the steps to reproduce any issues? http://arktheme.com/open-ticket
Thanks and cheers!
If you active the ACF plugin and insert some ACF field in the page (one simple text field for type page), then you can no longer change the settings in “Post / Page Settings”, editing the page. For example, if in the “Post / Page Settings” > Layout I change the layout field from “Inherit from Sitemap” to “Defaul Page – Full Body” and I press Update, the change is not saved. If I disable ACF plugin, all is OK and I can change and save “Post / Page Settings”.
Hi diegoparoni!
We use ACF often and have not encountered this issue. Please share your wp-login via a ticket and exact steps on how to reproduce it on your site. http://arktheme.com/open-ticket Our devs will then look into it for you.
Thanks and cheers!
My support is expired, I can’t open ticket. I just want to report the bug. To reproduce the bug: install Wordpress, install and activate The Ark and included plugins, also ACF, insert an ACF field of type text for the content type Page, create a new page and save, try to modify “Post / Page Settings”> Layout from “Inherit from Sitemap” to “Defaul Page – Full Body” (or any other value), update. The layout change is not saved. If I turn off the ACF plugin, I can save the change.
Hi diegoparoni!
Please re-send it via our profile page (click on my avatar) and include your wp-login, I will then convert it into a ticket for you in this case.
Thanks and cheers!
Thanks a lot! I forgot to mention that I also activated the Classic Editor plugin. I have sent Wordpress access data as indicated to me. Thanks, diego
Thank you Diego, our devs will be able to assist you there then.
I haven’t heard from you again. Has the bug been fixed? Thanks!.
Hi diegoparoni!
Your ticket is assigned to a particular developer who deals with ACF so it may take a little longer than usual. Thank you for your patience.
Thanks and cheers!
Hello. Is typekit maybe integrated yet?
Hi urbangipsy!
There is no special kind of typekit integration but you can still apply typekit font CSS class on required elements through Fresh Builder or Custom Code.
Thanks and cheers!
Hi. Thanks for the answer. I would like to use this typekit as h1 throughout the website. Can I somehow add it at Theme Options>Fonts page or is there another way? I also bought your Academy subscription but I couldn’t find anything there on this matter. I would appreciate any kind of input on this. Thanks.
Hi urbangipsy!
I usually use “Appearance > Custom Code” for this. You need to insert all CSS (or JS) from Typekit there and then add your own CSS like this:
h1 { font-family: ‘my-typekit-font-here’ !important; }
Or you can do something similar on elements in Fresh Builder via their element.style or Typography tabs.
Thanks and cheers!
Hi, thanks for the advice! I will try this immediately.
can i make registration page with this theme? And then, I send email automatically to people who register in my web. Thank you..
how to configure auto respond email to user who register to our website?
where code that i should to edit?
Hi Ammarayra!
Can you please open a ticket with details and your wp-login here http://arktheme.com/open-ticket Our developers will be able to fully assist you there.
Thanks and cheers!
i’m sorry, because i’m late to answer. I will open ticket soon.
I am experiencing issues with the portfolio on my website. When clicking the next page one of the categories disappears. https://panhandleproductions.net/our-work/
Hi travisrevell!
Please open a ticket, we will get back to you with a solution
For more info about upcoming updates and insider info, follow our Ark Theme Facebook page (updated daily) or visit our Ark Theme Blog
Thanks and cheers!
—FRESHFACE
If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.
SUPPORT TOOLS
May I know the sitemap/portfolio archive page support WPML? I use WPML, and in backend/sitemap, I can found every item(pages/blogs…) has different language , but portfolio archive no show mutli-language, is any setting can turn it on?
Hi Dennis!
Yes, this should indeed work so please send us your wp-login and more details via a ticket at http://arktheme.com/open-ticket/ and someone will look at it for you.
Thanks and cheers!
Hello, anyway to archive a custom clickable background image on a single page via Ark? Thank you
Hi Mavithemes!
What do you mean by “archive” please? But it sounds like you can use Link Wrapper in Fresh Builder for example, just make sure you have content inside it or specify width and height of the Link Wrapper element so it is not empty (= no size = no area to click on).
Thanks and cheers!
Hello, please check the screenshot. https://imgur.com/6r9Lq6S
I created a new page – then I want to use a background image for just this page only and make it clickable – when click on the background link to another URL.
I can change the background by using CSS with custom code plugin of Ark but not sure how to make it clikable.
On the page, if i change the background of the section – box wrapper it only apply only to one section, I want it for the full page.
Thank you for your help
Hi Mavithemes!
This is not the easiest customization so here is a quick and dirty method which you can try for now:
1) On the desired element you want to “click”, go to it’s “element.style” tab
2) There, in the HTML attributes option insert this:
onclick="location.href = 'https://yoursite.com/somepage/'"Other than that, the proper way would for example use the Link Wrapper element as mentioned previously.
Thanks and cheers!
Hi mesbahworld!
If you disable smooth scroll in theme options then it will behave like any other website.
Thanks and cheers!
Hi again, I’m using your Ark theme on my site https://www.intercon.es. I’d like to know how to set the same bullets behaviour (show next image) on my image ”>” Please see on this capture: http://prntscr.com/pkj4up I hope for your help. Thanks
Hi acme71!
You have used revslider which is a 3rd party slider so you would need to consult their developer documentation or support channels.
Thanks and cheers!
Hi again,
Some weeks ago I opened a ticket about the bug on the images uploaded at 470 × 330 pixels (on the Featured image) on the Portfolio’s Archive. Have you solved that?
I hope for your help! Thanx
Hello, not yet, thank you for your patience
Hi – Is there a reason why I’m unable to add a topbar in full screen menu mode? as the option seems to disappear
Hi jonesy2367
Seems like you are already in touch with our support via ticket.
Thanks and cheers!
yes thanks
hi there! i`v just got time to start sorting out in theme! but it is so difficult to learn even such a simple things in it. For example i can not use pre-made revsliders as it wants the activation code even though i have PAID version of revslider. Sorry but my expectations was a bit bigger from theme. Also it takes too much time to learn how to make smth on it! can i have a refund please!?
After i updatet from 1.39.0 to 1.45.0 the Link Scrolling Animation doesn´t work anymore. When its deactivated the Anchor-Link Jump works without any smoothness, if its activated the whole jump doesn´t work. Is there a solution?
Hi Aru68!
Please open a ticket and we will get back to you
For more info about upcoming updates and insider info, follow our Ark Theme Facebook page (updated daily) or visit our Ark Theme Blog
Thanks and cheers!
—FRESHFACE
If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.
SUPPORT TOOLS
Now i build up from scratch and it works. THX
Hi Aru68!
You are most welcome, have fun building your site!
Thanks and cheers!
I request not to buy this theme, it looks great in appearance else I had to fight with this everyday, I am not happy at all I bough t it few months back and recently used to create a site for my client I did all the complex but now it’s broken on the final step. It’s not compatible with WooCommerce plugin I installed a demo but now the theme is breaking with checkout page you can also check https://webabai.com try to add product by clicking elegir then for checkout go on pagar option and you will amazed to see the broken page.
Hey man, sorry to hear that you struggle with the Ark. If I go to your site, I can see, that it is up, running and nicely designed. If you still struggle with anything, could you open a support ticket? we will assist you and help you with this
For more info about upcoming updates and insider info, follow our Ark Theme Facebook page (updated daily) or visit our Ark Theme Blog
Thanks and cheers!
—FRESHFACE
If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.
SUPPORT TOOLS
Please the checkout page , how it’s showing https://webabai.com/pagar ?
Hi PanthronTechnologies!
Please open a ticket with your wp-login and more details about your checkout page here http://arktheme.com/open-ticket/ Our developers will then be able to look into it for you.
Thanks and cheers!
I am havin this problem help please in blog page?
Warning: include_once(/home/ffnet/public_html/themes/ark/wp-content/plugins/wp-super-cache/wp-cache-phase1.php): failed to open stream: No such file or directory in /var/www/html/ffnet/themes/ark/wp-content/advanced-cache.php on line 20
Warning: include_once(): Failed opening ’/home/ffnet/public_html/themes/ark/wp-content/plugins/wp-super-cache/wp-cache-phase1.php’ for inclusion (include_path=’.:/usr/share/pear:/usr/share/php’) in /var/www/html/ffnet/themes/ark/wp-content/advanced-cache.php on line 20
Warning: mysqli_real_connect(): (HY000/1045): Access denied for user ‘ffnet_themes’@’localhost’ (using password: YES) in /var/www/html/ffnet/themes/ark/wp-includes/wp-db.php on line 1534
Deprecated: mysql_connect(): The mysql extension is deprecated and will be removed in the future: use mysqli or PDO instead in /var/www/html/ffnet/themes/ark/wp-includes/wp-db.php on line 1564
Warning: mysql_connect(): Access denied for user ‘ffnet_themes’@’localhost’ (using password: YES) in /var/www/html/ffnet/themes/ark/wp-includes/wp-db.php on line 1564 Error establishing a database connection This either means that the username and password information in your wp-config.php file is incorrect or we can’t contact the database server at localhost. This could mean your host’s database server is down.
Are you sure you have the correct username and password? Are you sure that you have typed the correct hostname? Are you sure that the database server is running? If you’re unsure what these terms mean you should probably contact your host. If you still need help you can always visit the WordPress Support Forums.
Hi bonusfum!
This looks more like a plugin/server issue. Try disabling WP Super Cache plugin as it is mentioned in the warning messages. Also, warning messages can be usually ignored (they are not errors, just warnings). You would need to disable warning output on your webserver to silence these (a good idea in general for security reasons).
You can open ticket with your wp-login if you will have more questions about this http://arktheme.com/open-ticket/
Thanks and cheers!
Hello, I understand about global styles but where do I adjust the default text tags (p, h1, h2, etc) for pages where I am using Classic Mode as opposed to the FreshBuilder?
Hi bettina1!
Please contact us via http://arktheme.com/open-ticket/ and one of our developers will be able to assist you with this question in more detail.
Thanks and cheers!
Hello, I cannot open a ticket as my support has expired. I see my question as a very generic inquiry as opposed to an actual support item.
I am a subscriber to the video lessons. I really feel that such a simple question should be covered by the videos (if it is, please point me to it), or should be answered in the general comments here.
Thanks!
Hi bettina1!
I see, in that case please contact us through our profile (click on my image).
Thanks and cheers!
This item was featured on ThemeForest
Power Elite Author
Contact the Envato Market Help Team
