23249 comments found.
Hi, we have an empty header on product search output pages showing up. We use the header builder to create the header but there is no menu, top content or search bar shown as is shown on all other pages. What can we do to include the header created in the header builder to show on the product search results page? we noticed the archive.php is calling for get_header (‘shop’) but this is not outputting the header as created in the header builder.
Please note that our homepage, product category pages and single product page do show the menu / header as we want and created…
Hello,
Search Result Page is actually an Archive Page and its layout works based on the Content Type of Search you have selected from Theme Options. So, If you want to Customize that page you have to Customize the Theme Core files under wp-content/themes/porto/search.php and if your Custom Header is working fine on other pages but not on search result page then please contact your developer and ask your developer to Customize this properly for you or if you want our paid Customization services you can contact our Customization team as well.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 21/12/2018. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
I have been facing this problem with ssl and content mixer. i get this error “An image with an insecure url of “http://www.square-trends.com/wp-content/themes/porto/images/AjaxLoader.gif” was loaded via the javascript file: https://www.square-trends.com/wp-includes/js/jquery/jquery.js?ver=1.12.4-wp on line 2. The insecure URL may not be directly contained in the script file and may exist elsewhere.” I checked you previous answer about similair problem but simple ssl doesnot seem to change anything. I get this error or certain pages not everywhere if it may helps
Hello,
Can you please once check under Appearance >> Theme Options >> Skin >> JavaScript Code, that the script is written there, If yes then please check after removing it, and if no then please contact us via our support system with your site WP-Admin Login details so we will check it for you.
Best Regards.
Hello, I have found where the http request is made.
wp-content\themes\porto\scss\theme\shortcodes\_ultimate_carousel.scss (1 hit) Line 15: background: #fff url(“https://www.square-trends.com/wp-content/themes/porto/images/AjaxLoader.gif”) center center no-repeat;
replacing it with https fixed the issue.
Sound’s Great!!.
You are the best 
.
I am moving from html site to wordpress. I would like to develop the site with a free domain given by my hosting company before pointing my main domain to the site. Will the license still active if i change to a new domain name ? How many times i get the licenses ?
Hello,
First of all, thanks for showing your interest in Porto WordPress.
All ThemeForest products allow One license for each domain on which you will install the theme (multisite installation does not matter though).
So regardless of number of clients, license works with number of domains. So if you are building 10 websites, you need to purchase 10 regular licenses for that etc… These are license usage policy of ThemeForest (and we have no control on this), you may wish to confirm from Themeforest here: https://help.market.envato.com/hc/en-us/requests/new
There is no unlimited usage license and this is with all the Themes on ThemeForest.
And if you want to create your site on test site first and then transfer it to main site, yes you can do it as described in this thread: https://themeforest.net/comments/21926872
Best Regards.
Hi
I updated the new version, but I found a problem.
I set the Content Inner Bottom under Related Products.
The old version, Related Products, is under the Content Inner Bottom.
So the order of updating the version is wrong.
Please check
Thank you
Hello,
I have just tested it at my end and finds the same result, you are right, it is now appearing under the related products section, and it is because we have changed in the latest version, We have changed its design in the latest version of the Theme because we have to implement Custom Product Page Builder Functionality in the Theme, but again you are right, I am forweding this to the development department for testing it in deep and if possible try to add an option for it in the Theme.
Best Regards.
Thank you very much, I hope you can update as soon as possible.
Otherwise my product page layout is messy!
Hello,
We will try to find a solution for it asap.
Best Regards.
Entschuldigung, ich bin enttäuscht,
Ich fand, dass Sie das Thema aktualisiert haben,
Aber Sie haben das Problem, das ich angesprochen habe, nicht behoben.
Hello,
I am sorry but this is not in our hand, this can be handled by the development department, Although, Thanks for sharing the suggestion/feature request with us, I am forwarding this to our development department for considering to add it in the theme, but I am not giving you the guarantee for that because please note that a theme cannot satisfy all requirements as it may occur theme heaviness. Sometimes it may require your own customization. So if the development department finds it fit with the theme environment then surely they will look through it.
Thanks for your understanding
hi sir can i know, can this theme create size options like this ? https://prnt.sc/pxrrj3
means the size option available can see with product without click it.
if can, how to setting up?
Hello,
Yes, you can achieve it simply, using turning on the attributes for Shop/Category Pages from Appearance >> Theme Options >> WooCommerce >> Product Archive: https://pasteboard.co/IGXaHdt.png
, It will show your attributes as showing in your providing screenshot.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 06/08/2019. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi im trying to update the theme and getting ‘An error occurred while updating Porto: Your ip address is blocked as spam!!!’ message – my hosting dont seem to be able to help, have you any advice please?
Hello,
I have whitelisted your IP, Please try again now, I am sure you will not finds this issue anymore.
Best Regards.
Where can i find the css file for Blocks? So, for example, the block “About us” use css class ”.about-us-banner” with default background. I cannt find css decalrations in the custom css. Could you help me and describe css file structure for blocks?
Thanks!
Hello,
You can check by editing the particular block, that Custom CSS is added in Block Custom CSS option: https://pasteboard.co/IGX8kqaB.png
Best Regards.
Can we add product categories descrriptions below each product category page ? Will it show product category description ?
Hello,
First of all, thanks for showing your interest in Porto WordPress.
Yes, you can easily add the Product Category Descrition below Category Pages easily, Please read this thread: https://themeforest.net/comments/20601360
Best Regards.
How to sign in with facebook social network, Google?
Hello,
You can use the Nextend Social Login and Register plugin, It is fully compatible with the latest version of Porto WordPress.
https://wordpress.org/plugins/nextend-facebook-connect/
Best Regards.
How to show page login and checkout?
Hello,
Please read all about it here in the plugin doc:
https://nextendweb.com/nextend-social-login-docs/documentation/
And see plugin support videos here:
https://www.youtube.com/watch?v=buPTza2-6xc&list=PLSawiBnEUNftt3EDqnP2jIXeh6q0pZ5D8&index=1
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 25/09/2019. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hello!
Sir, please give me a solution. I am using overly on my site https://prnt.sc/pxllgq now my question is I want to use my own website logo by the replace of overly loading is it possible and how??
Regards. www.thebuyernet.com
Hello,
If you can inspect your site, you will see clearly that the overlay is not an image but its 3 div’s which has been set using Custom CSS and JS, So, its not possible to change it with an image, there is no such option in the Theme for it, If you want to Customize it, you will find its JS under wp-content/themes/porto/js/theme.js and PHP/HTML code under wp-content/themes/porto/header.php
Screenshot: https://pasteboard.co/IGUbDoY.png
Best Regards.
thank you so much!
Most Welcome!..
Hi! Google writes a warning on (offers, review, aggregaterating). When a product review is left, the warning becomes an error (set the value for one of the following data items to “offers”, review, or “aggregaterating). https://sadokstroy.by/product/besedka-pion/
Hello,
Products which don’t have any review rating occur this warning.
We cound’t add “offers”, “review”, or “aggregateRating” for empty reviewed product.
That’s because it requires more than 0 review count and review stars.
So you need to input at least one review for all products to remove this warning.
This is not a bug. Warnings tells there is no review/rating for that product.
But we can’t fix 2 warnings even though we set review/rating for products.Brand and gtin, | isbn | mpn.
For these warnings, please check this url. https://rich-snippets.io/rich-snippet-product-woocommerce/
Best Regards.
I agree with you that a warning when there are no reviews. But in my case, when there is a review, then an “error” is written to me in red. Look at the picture on the link https://c.radikal.ru/c22/1911/35/347cb25971dc.jpg
Hello,
Please read and follow the instructions written in the below-given threads:
https://www.checkerboard.com/web-development/fix-offers-review-aggregaterating-specified/
https://wordpress.org/support/topic/either-offers-review-or-aggregaterating-should-be-specified-5/
https://schema.org/AggregateRating
Best Regards.
hello, how can I set up the “Popup Columns” in the mobile version?
Hello,
Can you please share the screenshot which “Popup Columns” in the mobile version, you are talking about for my better understanding.
Best Regards.
they should be next to each other
https://screenshot.net/176qefoHello,
Can you please share the site URL so that I’ll check it for you.
Best Regards.
Hi, i get PCLZIP_ERR_BAD_FORMAT (-10) for WPBakery Plugin, please help! my site is https://miniangelo.de
Thank you!
Hello,
Please download the latest plugin from the below-given article and delete the old version of the plugin from your site and Install and Activate the latest one, it will work for you.
https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution
Best Regards.
Hello. Please, send link to Russian and Ukrainian translation. Previous links to UA don’t work.
Hello,
Please download the requested Language Translation files of the Theme from below given Links:
Russian (Russia):
https://www.dropbox.com/s/addhs3t2iyf1p1m/porto-ru_RU.po?dl=0
https://www.dropbox.com/s/hdxzvocbniw2zuw/porto-ru_RU.mo?dl=0
Ukrainian (Ukraine):
https://www.dropbox.com/s/ns8hq20t14tl2ll/porto-uk_UA.po?dl=0
https://www.dropbox.com/s/azv85lojkv4w7pb/porto-uk_UA.mo?dl=0
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 20/09/2019. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
Thank you.
There is a bug for first element https://prnt.sc/px9ztl in theme CSS. Please, fix in next version.
Hello,
Please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
.porto-blog .post-item-small:first-child {
padding-top: 15px !important;
}
Best Regards.
Ukrainian translation doesnt work.
About support it we will plan to buy several license on Black Friday
Hello,
Please try to check once with renaming the Ukrainian Language translation files as listed below:
From: porto-uk_UA.po
To: porto-uk.po
&
From: porto-uk_UA.mo
To: porto-uk.mo
Best Regards.
Solution. for porto-uk_UA.mo Change in WPML setting Ukrainian language code from uk to uk_UA. Thank you
Sound’s Good!..
Hi, I have got a three stage sidebar menu. All three stages shows the product categories. The first and the third stages are fine. But when I click on the second stage it shows above the sidebar menu another sidebar menu with the links of the main menu. What can I do to let it disappear ?
Kind regards
Hello,
This is because you have set another Sidebar Menu on that Category page by using Category Page Options, Please go to Categories and edit that particular Category and un-select that sidebar from there, It will work for you, OR please contact us via our support system with your site WP-Admin Login details so our experts will check it for you and provide you the best possible solution with screenshots.
Best Regards.
I have a ticket number with question #62347 Main Menu bar 19 hours before. can you explian more clear. its very waste of time if without a instant contact
Is that the best effective ways for you to solve all the Porto site problems? discussion here without photo support or write tickets without solutions. and i feel very badl ,never better for this porto service.
Hello,
Really sorry for the inconviniance, but your support ticket was mis-assigned in Support System because of fields are not properly filled while creating support ticket, but I have found it now and replied it now with a complete and proper solution, Please check your ticket reply and reply to your ticket accordingly: https://screenshot.net/1zm2mt6
Best Regards.
the new update is conflict with event manger plugin is give me this message Dates must have correct formatting. Please use the date picker provided.
Hello,
We have not tested “event manager plugin” with the latest Theme yet so we are unable to suggest you on it and this is the third party plugin as well, So, please do not use it or contact plugin Author for solving your issue.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 25/05/2018. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi, I have my site made with PORTO, but I encounter a problem. My site is: http://c1640143.ferozo.com/ If I confirm the search without typing anything and being in “All categories” returns me a totally deformed page. Please give me a solution. Thank you.
Hello,
Please read and follow the instructions written in the below-given articles for understanding how search feature works.
https://smartwave.freshdesk.com/support/solutions/articles/12000059604--29-what-is-the-difference-between-live-search-and-normal-search-and-how-to-use-both-
https://smartwave.freshdesk.com/support/solutions/articles/12000059605--30-how-to-set-choose-change-search-result-page-layout-
Best Regards.
Can i use your theme on multiple stores?
Hello,
First of all, thanks for showing your interest in Porto WordPress.
All ThemeForest products allow One license for each domain on which you will install the theme (multisite installation does not matter though).
So regardless of a number of clients, the license works with a number of domains. So if you are building 10 websites, you need to purchase 10 regular licenses for that, etc… These are license usage policy of ThemeForest (and we have no control over this), you may wish to confirm from Themeforest here: https://help.market.envato.com/hc/en-us/requests/new
There is no unlimited usage license and this is with all the Themes on ThemeForest(Envato).
Best Regards.
Hi there, i have a problem with the activation of the theme.
I get the message: Your ip address is blocked as spam!!!
Please help.
Omid
Hello,
I have whitelisted your IP, Please try again now, I am sure you will not finds this issue anymore..
Best Regards.
