23206 comments found.
when will the last day of 29$?
Tomorrow. 
1 licence = 1 web site?
Hi,
Yes, 1 License is for 1 Domain/Website, If you want to use the Theme on 10 different Domains/Websites then you have to purchase 10 License of the Theme. This is Envato Policy you may wish to confirm from them as well.
Thanks.
Hi,
I just purchased the theme, but i cannot install because WPBakery Visual Composer and Revolution Slider Plugin failed to be installed. Can you help me how to solved it ?
if i click install WPBakery on dashboard, they want me to purchased it ? i cannot use my theme if i skip the demo. Please help.
Thank You.
Hi,
Can you please send me the WP admin login details of your site through our support system so I will check and solve the issue.
Thanks.
fixed already after i read previous comment, Thanks
Sounds Great! that you have solved the issue by yourself. You are the best
Thanks for contacting us.
Have a great day
Hi there, For some reason full width padding on VC isnt working anymore since updating to the latest version of the theme.
Hi,
Can you please share the site URL or page URl where the fullwidth is not working or any screenshot?
Thanks.
I have just raised a support ticket within the main support system – #35995
Hi,
Now Please be patience as we are experiencing really higher than the normal amount of tickets once your issue will resolve you will get the reply of your ticket until that please be patience.
Thanks for your understanding.
Hi , PT-Support TEAM
I build new menu for my HOME page and registered as Sidebar menu. But i don’t want to show this menu on every pages ( ex. Post page, FAQ page etc.) https://prnt.sc/l6avog- How do i hide/show sidebar menu in some page type ?
Hi,
Please go to Appearance >> Menu >> Edit the Sidebar Menu >> Then unselect from the menu options found at the bottom of the page. http://prntscr.com/l6bzc5
Thanks.
That’s the first thing i’ve done and the menu will disappear on my HOME page.
My point is ” How to hide/show SIDEBAR MENU in SOME page type ? ” via theme function.Is it possible? ex.: HOME = Shown | SHOP page = Shown | Archive-page = Hidden | Post-page = Hidden
I asked you this question because making a new page template for hiding this little section mean lots of work !
Thx,
Hi,
In this situation you have to use the custom CSS to show /hide the sidebar menu on the pages. Please send me the WP admin login details of your site with hide/show pages details through our support system so I will solve it for you.
Thanks.
The easiest way to solve this problem is CSS !!
Haha , Why i can’t think of this idea !
SOLVED https://prnt.sc/l6fak9Thx for your response
Sound’s Great!
I have several problems as you can see, I can not change the header type. Wow, what’s going on?
Hi,
Please go to WP-Dashboard >> Plugins and deactivate the plugin name “Fast Velocity Minify” and then go to Appearance >> Theme Options and click on save changes button and finally check your site after removing the browser cache you will find your issue resolved.
Fast Velocity Minify is the plugin that will minify the site CSS and will help in speeding up the site, so you have to activate that plugin once when you completed the site and completed with the development environment.
Hope your issue will solve and if not then please contact us through our support system with your site WP Admin and CPanel Login details so we will check and solve the issue for you.
Thanks.
Why can not I change the colors of Breadcrumbs and some fields via the port panel?
Hi,
Please go to WP-Dashboard >> Plugins and deactivate the plugin name “Fast Velocity Minify” and then go to Appearance >> Theme Options and click on save changes button and finally check your site after removing the browser cache you will find your issue resolved.
Fast Velocity Minify is the plugin that will minify the site CSS and will help in speeding up the site, so you have to activate that plugin once when you completed the site and completed with the development environment.
Hope your issue will solve and if not then please contact us through our support system with your site WP Admin and CPanel Login details so we will check and solve the issue for you.
Thanks.
Hi p-themes,
We are using the onepage website but we see that the bootstrap hamburger menu auto collaps is not working. Is there a possibility that you can help us with this fact. I try different things in the js files but without success.
We also have upload the latest theme files.
Hope you can help us this problem.
With kind regards Dust
Hi,
We have to debug your site then we are able to give you the solution. Can you please send us WP admin and FTP login details of your site so I will check and solve the issue.
Thanks.
Hi PT-Support2,
Sorry for the late feedback. Is it possible that you check it out with your own theme: https://www.portotheme.com/wordpress/porto/app-landing/
Check the website on mobile, navigate to the website with the hamburger menu. Now you will see that the menu not auto collaps.
Please check it out and let me know the solution.
Thanks for you support Kind regards Dust
Hi,
Yes, It is always Open on Mobile you have to close it by tapping on any section on the Mobile screen except the menu, and this is because the One Page Demo menu works on the section IDs so it does not refresh the page it just takes you to the particular section on the same page right, and the menu close when the page will refresh and in that case the page is not refreshing so that is why it is no closing by itself. Hope this is all clear now.
Thanks.
Is possible that you can you let me know where i can change this option? Because it’s not the normal behavior how works a onepage website.
I have also checked some js files but without any success. Hope that you can help me with this fact.
Thanks and kind regards Dust
Hi,
You have to customize the theme.js file find in wp-content/themes/porto/js/theme.js file. It is the customization, you can ask your developer to do it for you. As you know the support policy that we only give our dedicated support for the theme related issues not the customization services.
Thanks.
Lol i’m the developer. It will check it out. Thanks anyway.
Most Welcome
Hi, when activating the theme and import rtl the CSS has been totally dysfunctional the full width and padding line options are not working. How to correct?
Hi,
Please go to WP-Dashboard >> Plugins and deactivate the plugin name “Fast Velocity Minify” and then go to Appearance >> Theme Options and click on save changes button and finally check your site after removing the browser cache you will find your issue resolved.
Fast Velocity Minify is the plugin that will minify the site CSS and will help in speeding up the site, so you have to activate that plugin once when you completed the site and completed with the development environment.
Hope your issue will solve and if not then please contact us through our support system with your site WP Admin and CPanel Login details so we will check and solve the issue for you.
Thanks.
How can i setup footer like in your shop2 demo? I installed shop2 demo but there was no footer, and i wasn’t able to make the same footer myself, as i didn’t found all the required widgets. There is a widget for contact information, but no widget for email signup and menu
Also, can i change the domain name of my website? Will the theme license remain?
Hi,
1. Please go to WP-Dashboard >> Blocks, you will find Footer Block, so copy that footer block slug name and then go to Appearance >> Widgets >> Footer Block 2 and use Porto Block Widget in it and paste the Footer Block slug name in it and save changes and check your site after removing the browser cache.
2. Yes, you can use but before changing the Domain you have to first deactivate the license from the old domain by going into Porto >> Setup Wizard >> Activate and you will find the deactivate button, just click on it and then change the domain or domain name and then Activate the theme on new domain with the same purchase code by following the same steps.
If you still find any difficulty then fell free to contact us through our support system.
Thanks.
Hello,
Is it possible the place the category description at the bottom of the category page?
Kind regards,
Hi,
There is no option in the Theme Options to move the Category Description from top to bottom on the category page. But you can achieve it by following the steps listed below.
1. Please go to WP-Dashboard >> Blocks and create a new block.
2. Add/Write the Description in the particular block as per your requirements.
3. Save the block and click on quick edit and copy the block slug name.
4. Go to Products >> Categories and edit the particular category.
5. After editing the particular category scroll below, you will find Content Bottom option.
6. Paste the block slug name in the Content Bottom Option and save change.
7. Finally check your site after removing the browser cache.Thanks.
I’m still running 4.4.5 and have noticed my Envato market plugin is showing the option to install not update. How do I get this to upgrade?
Hi,
Please download the latest version of the theme 4.7.2 from Theme Forest by Login into your Theme Forest account >> Downloads onto your Computer and then Extract it onto your Computer you will find a file named “porto.zip” this is the theme file then follow the steps given below to update the theme.
And you can check the Change-log of the theme here: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs
First of all please take the complete backup of your site/theme current version and then please make sure that your server requirements must meet the latest theme minimum requirements as given in the theme documentation here: http://www.portotheme.com/wordpress/porto/documentation/
and also please deactivate all the site third-party plugins before an update because many of the times the third party plugins conflict with the new theme files and creating an issue for the site but you have to activate the third party plugins again after theme update one by one.
Please try to install/update your theme by yourself first if you fail then we will do it for you. Please follow the below steps:
1. Take the complete backup of your current site. (If you are updating theme)
2. Go to CPanel wp-content/themes and rename old theme Porto to anything. (If you are updating theme)
3. Upload the latest zip file of the theme there in wp-content/themes.
4. Extract the zip file of the theme there.
5. Go to WP Admin Panel >> Appearance and activate the theme there.Your theme will be updated easily.
Also can you please consider to extend your support? It’s already expired from June 2016.
Thanks for your understanding.
hi guys, i have and index.php in my url: www.mysite.com/index.php/product/ what is the settings for the permalink to remove that?
Hi,
Please go to WP-Dashboard >> Setting >> Permalinks and set “Common Setting” to “Post Name” and then scroll below and set “Product Permalinks” to “Default” and save changes and check your site after removing the browser cache hope you will not find an issue and if yes then please contact us through our support system with your site WP Admin Login details so we will check and solve the issue for you.
Thanks.
porto theme: I want to add all portofolio items for a portofolio page. I did -1 bur it it show only 10 items. how can do it. for show all portofolio post on the page
Hi,
Please go to WP-Dashboard >> Setting >> Reading and set the limit of “Blog pages show at most” & “Syndication feeds show the most recent” to 99 and save changes and then check your site after removing the browser cache hope you will not find an issue and if yes then please contact us through our support system with your site WP Admin Login details so we will check and solve the issue for you.
Thanks.
Thank you for your help.I did it. If I want to show 10 porofolio on the page and “Load More” section. What must I do?
Hi,
I think you are using the Porto Portfolio WP Bakery element for showing Portfolios on your page, so please edit the Porto Portfolio WP Bakery Element you will find an option “Portfolios Count” set it as “10” and just below it you will find an option “Load More Posts” set it as “Load More(Button)” and save changes and finally check your site after removing the browser cache. Hope it will solve your issue.
And if you are not using the Porto Portfolio WP Bakery element and trying to set it on Portfolio Archive page then go to Appearance >> Theme Options >> Portfolio >> Portfolio Archive and turn to “NO” option “Enable Infinite Scroll” and then go to WP-Dashboard >> Setting >> Reading and set the limit of “Blog pages show at most” & “Syndication feeds show the most recent” to 10 again and save changes and then check your site after removing the browser cache
Thanks.
Dear Porto Support, Our Woocommerce plugins are not compatible with Porto Woocommerce build. How can we use the default Woocommerce theme and supporting Woocommerce files instead of the Porto Woocommerce build?
Hi,
Can you please contact us through our support system with your site WP Admin Login details and tell us that which of the plugins are not compatible with the Porto WordPress theme, are those plugins included in the compatible plugins list confirmed from our end here: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399
If yes then we will surely solve it for you and if no then you have to do Customization in the theme or plugin core files to making it compatible with the theme or plugin.
Thanks.
is possible to change mobile menu icon location left side of logo or top left side and why your menu location is right side of logo because mostly theme use left side of logo ? please quickly response because i can buy your theme in sale offer.
Hi,
First of all thanks for showing interest in the Porto WP Theme.
Yes, you can change the mobile menu icon on left in mobile. Actually, the mobile toggle icon position is set according to the Header layout we have in the theme. You can easily change the position of the mobile toggle menu.
Thanks.
i have purchased theme please tell me how to change header icon position in mobile site
Hi,
Please go to Appearance >> Theme Options >> Header >> Header Type and select/set/use header type 3 and click on save changes and check your site on mobile after removing the mobile browser cache hope your issue will solve and if not then please contact us through our support system with your site WP Admin Login details so we will check and solve the issue for you.
Thanks.
Hi,
The demo looks good but lacks many simple functions as opposed to other demos on envato.
We bought this demo for WP under 2 weeks ago and now its on sale from 60 EUR to 29 EUR. We should have waited as the functionality is limited as one is not able to really see what one can do only after when you bought it. You should offer a demo for both front end and back end as other users do.
We are also not able to change the skin. It is much more complex. How can we change the skin to another colour, let’s say orange instead of the blue. In the backend we need to go to each item and change each section..this is too time demanding. Any tips or where we can try this? thanks!
Hi,
If you want to change the primary color for the site then you can easily do it from Appearance >> Theme Options >> Skin >> Change the Primary color for your site. http://prntscr.com/l5zshc
Thanks.
Just installed but I’m completely lost in this HUGE amount of settings!
How can I import the site demo templates after installation please?
Can I import several templates and then chose which one to use?
Is there a documentation about that? Thanks.
Hi,
You can not installed more than one demos on the same domain. You can read the documentation here about the installation of demos here: http://www.portotheme.com/wordpress/porto/documentation/#installThanks.
There is absolutely nothing in this documentation about installing demos after doing full theme installation. As I said, I installed the theme without demo first nd now I want to install a demo. How to do this please?.
What do you mean by “You can not installed more than one demos on the same domain”? I cannot install one demo and then change it?
Your documentation is extremely poor and full of undocumented screenshots.
Why did you send me this link above? It’s a dead link and the page you get with it has nothing about demo installation! Is this a joke?
Hi,
Please see this Complete Video Installation Guide of Porto WordPress, it includes the steps of how to Install a Demo as well: https://www.youtube.com/watch?v=U6mqyuDF4GY&t=30s
Hope it will help you otherwise contact us through our support system so we will Install the Demo for you and also our brand new documentation is in process and soon you will find a completely new documentation as well please be patience till now and if you have any query just contact us we are there to help you.
Thanks for your understanding.
Your documentation is useless! Please clearly reply to my question above: What do you mean by “You can not installed more than one demos on the same domain”? I cannot install one demo and then change it?
Hi,
I mean to say that “You can not installed more than one demos on the same domain” at the same time, but like you said that you can use more then one demo’s on a single domain but after removing or overriding the previous one.
Hope it is clear now.
Thanks.
And how I remove or override the previous one? Your documentation is simply a disaster!
Hi,
As I told you already that we are really sorry about all the inconvenience for the documentation we are in updating process and soon you will find a new documentation until that please be patience and if you have any query just simply create a ticket our experts will help you.
And you can Override the Demo by going into Porto >> Setup Wizard >> Demo Content and click on the Demo you want to Install and Override on the previous one that already Installed on your site so you will find a window pop up and when you click on the details link you will find an option for Override Existing Content just check yes on it and click on Install button it will override the new Demo on the previous one, please see this screenshots: https://pasteboard.co/HIvS2NAB.png
If you have any query remaining then please contact us through our support system.
Thanks.
What do you mean by “soon” for the new documentation?
Hi,
I mean that our development department is working on the new Theme Documentation Update and they will release a new updated Theme Documentation in the near future so until that please be patience and if you have any work then just contact us through our support system so we will provide you the complete solution for that.
Thanks for your understanding.
Hi,
I purchased it just now and trying to install demo but I can’t see where is that function. please let me know how I can do that.
Thanks!
I solved this. It was in the setup wizard menu
Thanks
Sound’s Great!
That you have managed to solve your issue by yourself
Keep receiving 500 Internal Server Error with lastest version. My wordpress version is 4.9.8, fresh installation. Tried to increase wordpress memory limit in php.ini, wp-config and .htaccess but not work. I can’t even create support account in portotheme.com.
I fixed it. The method is changing something in php.ini php_value upload_max_filesize 128M php_value post_max_size 128M php_value max_execution_time 600 php_value max_input_time 600 php_value memory_limit 256M That’s it.
But now I have a new problem, cannot activate theme. “Purchase Code is not valid or could not connect to the API server!” I don’t know why.
Hi,
Sound’s really Great! That you have solved your first issue by yourself
& Please enable curl extension form server this will fix your issue. This extension is required for the registration process.
Or
The issue mostly occurs when the server has any kind of restriction and do not allow to communicate your server with our internal server for activation, so please ask your hosting provider to remove all sorts/kinds of restrictions from your account and deactivate the firewalls for some time until you activate the theme hope your issue will solve and if not then please try/test the theme on any other server which will purely compatible with the theme you will not find an issue.
Thanks.
my web
Hi,
Sorry to say that but do not understand your issue properly please explain it more clearly if possible with the help of screenshots.
Thanks.
Sorry my son wrote thx
No Problem
