23226 comments found.
Hi, I’ve updated my theme to 5.1 and activated ‘product’ under Role Manager. But in the left menu the link to the single product page editor doesn’t appear. What am I doing wrong?
Hello,
This is your site any third party plugin confiliction issue, please deactivate all the third party plugins and check your site after removing the browser cache, I am sure your issue will solve and then again you have to activte all the third party plugins one by one and check which one is creating an issue on your site.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 08/10/2019. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi, thanks for the help. I’ve deactivated all the plugins except Porto Theme functionality, WooCommerce & WPBakery. Deleted my browser cache and nothing changed. Also tried in private browser mode.
Any other ideas?
I will check about the extended support.
Hello,
OK, Then please contact us via our support system with your site WP Admin Login details and the permission to debug your site which includes deactivating all the third party plugins and on-site customization so we will check it for you.
Best Regards.
Hi,
I can´t change the color of sticky header. I changed it in Appearance -> Skin -> Header then scrolled down to Sticky Header and changed background color. Nothing changes.
(Using Demo Shop3 and want to change from black to white)
Best Regards
Nico
Hello,
Just checked your site now and the stiky header color is showing as white: https://pasteboard.co/IHIyYSd.png
, It must be the cache issue at your end nothing else.
Best Regards.
Thanks a lot for your fast feedback. Works fine after chache cleared.
Sound’s Good!.. 
mega menu not working for my project www.sunrisehospitalcochin.com -> Departments
Hello,
Can you please contact us via our support system with your site WP Admin Login details so we will check it for you, please deactivate all the third party plugins and check again and if this not solve the issue please remian all the third party plugins deactivate and contact us.
Best Regards.
Hi! Im thinking to buy Porto but I dont see it anywhere in spanish. Exist any translation? If not, it is easy to translate it? Thanks a lot
Hello,
First of all, thanks for showing your interest in Porto WordPress.
Yes, you can easily translate the Theme in Spanish or in any language as per your requirements, You just have to contact us via our support system after purchasing the Theme so we will provide you the requested translation files of the Theme.
OR you can use Loco Translate/WPML/Polylang plugin as well for translating the Theme.
Best Regards.
For Opencart
Hello, i see only in the Demo 12 Theme that if i am in the product page (Desktop version, from PC) than the Theme have a Sticky add to Cart. This is very nice, now i have about this some Questions if you can Help me…
Demo Theme is: http://obest.org/opencart/porto/12/
1.) Can i chance the Position from Header to Footer? 2.) Can i use it for all Themes or only for Demo 12 Theme? 3.) I miss this on the Mobile version… dont exist for mobile?
Thank you
Hello,
Sorry to say that but Porto OpenCart is not our Theme, this is from another Author , So please ask your queries on the concerned platform here: https://themeforest.net/item/porto-ultimate-responsive-opencart-theme/19323881/comments
This platform is only used for Porto WordPress Theme.
Thanks for your understanding.
Hello,
This seems to be your site any third party plugin confiliction issue, please deactivate all the third party plugins and check your site after removing the browser cache, Hope it will solve your issue and then again you have to activate all the third party plugins one by one and check which one is creating an issue on your site.
If this will not work for you then remain your third party plugins deactivate and contact us via our support system with your site WP Admin Login details so we will check it for you.
Best Regards.
Hi guys, on the theme examples which have the side menu. Are there options available for that menu to be closed as on the mobile view? instead of just being fixed? Cheers
Hello,
First of all, thanks for showing your interest in Porto WordPress.
Yes, The Menu on Shop Demo 9:
https://www.portotheme.com/wordpress/porto/shop9/
You can set that Menu Toggle on Home Page as well as I have done on my test site here:
http://hubdatasolutions.com/pearl/porto/shop9/
Best Regards.
ok, thats not what im looking for, was looking to use the shop10 theme, but need the menu as it is on mobile view, so it slides out from the side, with the menu tab in the top bar. That options not available then?
Hello,
Yes, you can create the same menu you want as well using Header Builder Functionality, Please check the below given Demo.
https://www.portotheme.com/wordpress/porto/portfolio5/
Best Regards.
Ok, so the options are available for it to slide out from the left as it does on mobile view? as the example you sent just opens full screen, thats not what im wanting. Thanks again.
Hello,
You can cehck all our Live Demo’s here: https://www.portotheme.com/wordpress/porto_landing/
you will find all the possible elements and design of the Theme here.
Best Regards.
I have looked at them, this is why i was asking as the menus are fixed on the side on desktop, but work as i want on mobile. Wondered if that was an option to be fixed or not. No worries
Hello,
Sorry to say that but there is no option to fix it.
Best Regards.
Hi, how are you?
Can I clone my personalized Porto Theme Website with some modifications, host under another domain and register a new Porto license ? How can I buy the extra license and set it up on the new website?
Hello,
Like you purchased the last license of the Theme in the same way you have to purchase the new license of the Theme.
Please read the below given articles given below:
https://smartwave.freshdesk.com/support/solutions/articles/12000052418--9-theme-forest-license-policy-
https://smartwave.freshdesk.com/support/solutions/articles/12000052391--3-transfer-re-use-license-from-test-to-live-site
Best Regards.
Hi, have a question.
Is there any options (in backend) to change fonts family ?
fow example: looking for a change “Poppins” to “Open Sans”
Thank you for support!
Thanks
Hello,
You can change the Font from Appearance >> Theme Options >> Skin >> Typography as per your requirements.
Best Regards.
Thsnks!
Most Welcome!..
Hi, could you please reset my purchase code ?
Hello,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Best Regards.
Hello! I believe YITH is the default wishlist plugin with the theme, correct? We are having issues with getting the wishlist to work on our theme properly, so we are trying another 3rd party wishlist plugin (ignite woo) that may work and provide more options – but we are unable to get it to work (when we click their “add to list” button, it doesn’t do anything). We have disabled YITH plugin from the list. Is there anything else we’d need to do do turn wishlist ability OFF, in order to test this other plugin? OR, are we unable to use a different wishlist plugin with this theme? Wanted to check here before putting in a tix. Thanks so much!!
Hello,
Sorry to say that but we have not tested any other wishlist plugin with the Theme yet so we are unable to suggest you anything on it, and there is no issue with the Yith WooCommerce Wishlist plugin, it is working perfectly fine, If you want to use any other plugin then please concern with the pluin Author as we do not provide our dedicated support for the third party plugins because this requires Customization, and if you want to use Yith WooCommerce wishlist plugin then please contact us via our support system with your site WP Admin Login details so we will check it for you.
Best Regards.
Thank you! Before we put in a possible tix (we don’t want to waste your time) if we did want to try another plugin, is there any other place besides deactivating the YITH plugin, to turn off the native wishlist settings? Or would deactivating plugin theoretically be all that is needed? Is there another place within theme settings to turn it off? Thanks!
Hello,
You can turn ON/OFF the wishlist from Appearance >> Theme Options >> WooCommerce >> Product Archive: https://pasteboard.co/IHOS4VW.png
Best Regards.
Hello,
is there any problem with Apple devices and Porto theme? My clients said to us they can not checkout orders!!! www.mrpet.rs
Regards.
Hello,
If you will check your client site console you will see the erros and warning from your server: https://pasteboard.co/IHFyUp1.png
So please first deactivate all the third party plugins and check your site after removing the browser cache, Hope it will solve some of the issues and then again activate all the thid party plugins one by one and check which one is creating an issue on your site, and also update the Theme to the very latest version as well.
Finally contact your hosting provider to solve those warning and issues if the above will not work for you.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 12/07/2019. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Email sent to support. I need agility in the response, I’ve lost too much time.
Friend, is as follows.
We have a delay depending on the time zone. So each answer from you to me takes 1 day for me to see.
The basics I already did. Already disabled, already removed, already cleared cache, already uninstalled everything and installed again. It’s already the second time I start “ZERO” because the previous time I didn’t write to you. I will not do this again. Either solve it or change my path.
So if I write to you, it’s because I really have a problem that I can’t see. And I also did everything according to your manual and recommendations, using Setup and then Speed Wizard.
I bought thema to solve a problem. And it ended up causing others.
If you can’t help me. All right. Give me back my money because I will hire a shopify platform.
Hello,
Really sorry for the inconviniance, yes that is the time difference between you and use that creates some delay in reply and for your kind information the standard way of providing/getting support if to get the reply with in 24 hours and I think you got all the replies before 24 hours. So, please try to understand and do not panic here about support tickets, once your support ticket will resolved you will get the reply of your support ticket.
Now, as we told you in last reply that it seems to be the third party plugin confiliction issue, so deactivate all the third party plugins and recheck your site, but you did not tried it and just blaming our support.
Now, your issue has been resolved and the reply of your support ticket has been sent with a solution video, please check your ticket reply and reply to your ticket accordingly, It was the third party plugin confiliction: https://pasteboard.co/IHFthzR.png
Best Regards.
How to deactivate a purchase code on a site that no longer exists?
Hello,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Best Regards.
Hi, Thanks. But I still can’t activate the template. I get a message: “Sorry, it could not connect to the Porto API server. Please try again later.” Please help resolve the issue.
Hello,
It’s because your server environment can not access to our server https://portotheme.com
Please try to ping our server and let us know if it works.
Please enable curl extension form server this will fix your issue. This extension is required for the registration process.
OR
The issue mostly occurs when the server has any kind of restriction and do not allow to communicate your server with our internal server for activation, so please ask your hosting provider to remove all sorts/kinds of restrictions from your account and deactivate the firewalls for some time until you activate the theme.
Best Regards.
Yes, you are absolutely right! I did an activation test on another server and it works! Thanks and good sales!
Most Welcome!!.
Hi, we are using your Porto theme and haven’t updated it for a while, we are on version 3.6.4 and have tried to update to the latest version but it does break the website. We are happy to renew our support with you if you are able to help us fix it. Please advise. Thanks
Hello,
You have missed a lot of Theme updates in between your current running version and the latest version and a lot of design/features have been removed and added in those updated which is not possible to revert back without Customization.
You can check the changelog of the Theme here:
https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs
And I suggest you to first take the complete backup of your site and then follow the instructions written in the below given article to update the Theme on your site.
https://smartwave.freshdesk.com/support/solutions/articles/12000052422--13-update-porto-theme-manually-without-loosing-any-data-
Best Regards.
I have problem with update porto theme. “Your ip address is blocked as spam!!!” How it fix?
Hello,
I have whitelisted your ip, please try again now I am sure you will not finds this issue anymore.
Best Regards.
Update done. Thank you!
Most Welcome!..
Hi, problem with last update : your ip address is blocked as spam !??
Hello,
I have whitelisted your ip, please try again now I am sure you will not finds this issue anymore.
Best Regards.
Thanks it is good now
Most Welcome!..
I’m having trouble with using single images and adding them as a gallery with a container class. No trouble creating a gallery, but I want to have more than one gallery on a page and I don’t want them all grouped together. I have 3 galleries on this page and when you click next through the pictures it groups them all in one. I attempted to use the “container class” option under the Single Image / Porto Options menu but despite giving them different container class names (and naming giving the row that class name) it lumps them all together.
To be more clear I’m adding multiple single images and in the single image settings I’m choosing “link to large image” under “On action click”. Then under porto options I check Lightbox and show as image gallery, then assign it to a container class.
Hello,
First of all, the Single Image element is the WP Bakery element and it has its default functionality, there is no influence on this element from Theme.
And if you check Lightbox and show as image gallery from Porto Options, It will also no influence on the single image element, because both are different elements.
So, Inspite of using this trick, simply use Image Galery WP Bakery element and set it as per your requirements multiple times on a page, it will work for you.
Best Regards.
For me this doesn’t work for many reasons. First their gallery only uses Pretty Photo, which isn’t that good vs Porto’s lightbox implementation, which is a million times better. Also with the gallery shortcode you can’t control how many images are in a row and how they’re laid out. It just throws them in a grid and they layout how they layout. I understand the single image is a WPBakery element, but the Porto Options tab is a Porto thing. What is the container class field for? In a future release if you could have a way to identify images of a like group to include in a gallery that would be amazing.
Hello,
Thanks for sharing the suggestion/feature request with us, I am forwarding this to our development department for considering to add it in the theme, but I am not giving you the guarantee for that because please note that a theme cannot satisfy all requirements as it may occur theme heaviness. Sometimes it may require your own customization. So if the development department finds it fit with the theme environment then surely they will look through it.
Thanks for your understanding.
Hi, I have a problem. I tried Activate Theme and get Your ip address is blocked as spam!!! Please help with that. Thank you
Hello,
I have whitelisted your IP now, please try again now, I am sure you will not finds this issue anymore.
Best Regards.
Thank you.
Most Welcome!...
Hello,
I need to translate “Flash Deals” Widget
I am using the shop22 demo. How can I do this? What file it is in. Thanks.
Hello,
That word is actually set as using Custom CSS and you will find the CSS under Appearance >> Theme Options >> Skin >> Custom CSS as showing in this screenshot: https://pasteboard.co/IHvP48Z.png
Best Regards.
Thank you.
Most Welcome!..
