26686 comments found.
Can’t active theme because you block IPs from Hoster. Not very helpfully to block IPs from Hosters! Please unblock the hoster!
case at your side:
6968
why did you block ips from big hosters?
Hi there,
OVH (your ISP) that we’ve had substantial numbers of malicious actors from, and that is why we had to block all access from their IPs.
We have contacted our hosting provider about this and waiting on a reply from their side to be able to see if the risk is clear and if we will be able to unblock those IPs.
I hope that this will be resolved soon and we’ll get back to you as soon as we have a report from our hosting provider.
Also we can see that your ticket has been located and we can see that it has been answered to so I would kindly ask you to continue the conversation over there as you have been provided with an explanation from our support agent.
Thank you for your patience.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi there
Is the Bridge Dropdown Cart responsive? I tried in Appearance > Widgets> WC Dropdown widget area ->Bridge Woocommerce Dropdown. That´s cool but doesn´t appears on smartphones.
thanks!
Hi there,
Cart widget area is hidden on smaller screens because there is not enough space, but of you are using only cart widget within that area, it can be revealed with some custom css code, so please submit a request at our help center and our support team can assist you with this.
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ok, thanks!
Hi there,
You could also try to add this code to Qode Options > General > Custom Css
@media only screen and (max-width: 1000px){
.shopping_cart_outer {
display: block;
}
}Which will make the cart visible on smaller devices. For any additional questions please submit a request at our help center and our support team will be happy to help.
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oh! yes! works really good!! thank you!!!!
i asked at your help center also, but nobody answer in 24h at the moment
Hi there,
Glad we could help!
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The ‘Bridge’ themes that are stores can also be used for a corporate website? Is it possible to remove the cart, prices easily?
Hi there,
Thanks for taking an interest in our theme! Yes for sure it is possible to do that within our themes options. You do not need to have the cart present on your website. Also if you leave your product price empty it will not be present on the page, then the add to cart button will as well not be present. Also you should know that these pages are for demo purpose to showcase all possibilities which can be made with the theme and you do not need to use them if you do not need it.
If you have any additional questions feel free to ask anytime.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi there, I have the issue with CF7 when trying to send message. The arrows are spinning and nothing happens. I tried to disable the other extensions but I got not much results. Can you help me on that. the URL is www.corporate.followay.fr Thanks in advance
Hi there,
Once checking your site I can see that your theme version is 11.1 and the latest version of our theme is 19.2.1. So I can suggest you to follow our tutorial on how to update your theme here
Also if you still encounter issues and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.
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Hello, updating the theme from Bridge 18.2 to last version, I´ve updated all plugins , but some elements like “Pricing Table” or “Animated icons with text”, stop working (disappear), any idea why?. Thanks in advance. Best regards!
Hi there.
Once we test this on our end we do not encounter the issue of “Pricing Tables” and “Animated icons with text” disappear. So I would kindly ask you to check if you have updated your theme and the plugins according to our guidance here. And try to add those shortcodes on your page once again to see if it will appear as well as you can always provide us with your website URL so we can inspect this on your end.
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Hi, I´ve follow all your instructions and the problem persists. Please inspect this url: https://www.ingenierosvalladolid.es/servicios/alquiler-de-salas/ (in this case try to find the “Pricing Tables” in the source code. Thanks!
I´m trying to contact with support but my support period has expired. 
Hi there,
Once we inspect your site I can see that you haven’t updated the Bridge Core plugin, your version is 1.0.6 and the latest version is 2.0.5 https://www.screencast.com/t/8qcfs1OyQ5
So please update the plugins and test once again. Also as I can see your support is valid and you may always submit a request at our help center and our support team will be happy to help.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Yesterday didn’t see the link to update the Bridge Core plugin, now i see the link. Problem is solved. Thanks for your fast support. Cheers!!!
Hi there,
Glad we could help!
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Can’t register the theme. When I enter my email & purchase code it just says “Please wait…” and hangs. I’ve installed a fresh version of WordPress and tried again but the same keep happening.
I have PURCHASED the Theme here at themeforest, next to my username the info said: PURCHASED
In log files I have this:
PHP message: PHP Fatal error: Uncaught Error: Cannot use object of type WP_Error wp-content/plugins/bridge-core/modules/core-dashboard/core-dashboard.php:162
I submitted a ticket on your support site (with the same username) but I’ve not heard back yet. Thanks
I HAVE OPEN A TICKET YEASTERDAY AT YOUR SUPPORT SITE BUT NOW ANSWER, I CANT USE THE THEME AT THE MOMENT!!!!!
TICKET AT YOUR SIDE IS #6968
Please help me otherwise I will open some PayPal Customer Ticket to get my money back!!!!
Hi there,
We have located your ticket on our support forum. Our support agent has answered to your request so please continue the conversation on the ticket.
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i just buy your Bridge – Creative Multipurpose WordPress Theme lisence. Troubles happen when i transfer my domain to other hosting. When i install the template with same domain krismiyati-tasrin.com and insert the purchase code “Code is already registered for other domain”..... can you fix it ? i want to install it in other hosting right now with same domain krismiyati-tasrin.com. Regards….
Hi there,
I would kindly ask you to submit a request at our help center and our support team will be glad to help you with deregistration on your end.
Also please take a look at our article about registration here.
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Where do I deregister my code? The site I initially registered on is no longer active, and I used a different theme on it. Why don;t you have a URL where we can deregister?
Hi there,
Please take a look at our article about registration here.
If you still encounter issues with this I would kindly ask you to submit a request at our helpcenter@qodeinteractive.com and our support team will be glad to help.
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We are doing site optimization and found several items for the Bridge Theme which is slowing down our website substantially since they are from outside resources. Please tell us why, and what can be done to reduce the negative impact it has on site optimization as follows: wp-content/themes/bridge/js/default_dynamic_callback.php wp-content/themes/bridge/js/default.min.js wp-content/themes/bridge/css/font-awesome/fonts/fontawesome-webfont.woff2?v=4.7.0
Hi there,
I would kindly ask you to read our article on recommendation what you can do to improve your site speed here These fallbacks usually happen if your permission are not set correctly.
Permissions on JS and CSS folders – to alter these, you need to FTP into your hosting and set permissions to 755 on theme/css and theme/JS folders. Perhaps you could contact your hosting to do that for you.
Also if you still encounter issues with this I would kindly ask you to submit a request at our help center and our support team will be more than happy to assist you.
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since you dont support buddypress, do you have any profile options for persons doing listing, and is there any multi vendor options. like Woocommerce marketplace.
Hi there,
Thanks for taking an interest in our theme. You can check our demo theme that is a listing demo https://bridge91.qodeinteractive.com
Over there you will be able to login with the username: test password: test Where you will be able to test our user dashboard and see how it is appearing.
As for multi vendor options you should know that we have not tested our theme with it and can not guaranty compatibility, however, you are opt to test this on your end for sure.
Do let us know if you have any additional questions anytime.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
buenas he comprado un tema y no me ha descargado tengo soporte que ha sido debitado de la tarjeta de credito. que puedo hacer?
Hi there,
As I can not rely on google translate for translating correctly what you encounter, and my Spanish is not that good, I would kindly ask you to either explain a bit more in English as well as you can always submit a request at our help center and our support team will be more than happy to help. If you are having a hard time installing your theme you can always check our guidance on how to do this here
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Hi, I also can’t register the theme. I still can’t register the theme. When I enter my email & purchase code it just says “Please wait…” and hangs. I’ve installed a fresh version of WordPress and tried again but the same keep happening.
PHP message: PHP Fatal error: Uncaught Error: Cannot use object of type WP_Error wp-content/plugins/bridge-core/modules/core-dashboard/core-dashboard.php:162
I submitted a ticket on your support site (with the same username) but I’ve not heard back yet. Thanks
Please help me otherwise I will open some PayPal Customer Ticket to get my money back!!
Hi there,
I am sorry to hear this, as well as I must say that we could not locate any request from you with your Envato username, so I would kindly ask you to send us your ticket ID and our support team will be more than happy to investigate this on your end and help you.
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Hi – I’m getting 2 messages at the top of each section in the backend:
/node_modules/handlebars/dist/handlebars.min.js is missing.
/node_modules/font-awesome/css/font-awesome.min.css is missing.
This came up after I migrated the website from one hosting server to a new one. What do I need to do??
Hi there,
Please check on your localhost go to phpMyAdmin or any other database tool that you are using, navigate to wp_options table and find theme_options. Copy option_value content and paste it to same place on your live site database.
After that go to your live site WordPress back end > Theme Options and hit Save Changes.
Also have a look at this article as it covers how to properly migrate from local to a live server: http://www.wpbeginner.com/wp-tutorials/how-to-move-wordpress-from-local-server-to-live-site/
If you have followed all the steps you should not encounter this and I hope this will help you to check every possible way and fixing the issue you are encountering.
If you still encounter issues I would kindly ask you to submit a request at our help center and our support team will be happy to assist you.
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Hi, I also can’t register the theme. I bought it at 00:00 today and 18 hours later I still can’t register the theme. When I enter my email & purchase code it just says “Please wait…” and hangs. I’ve installed a fresh version of WordPress and tried again but the same keep happening.
I submitted a ticket on your support site (with the same username) but I’ve not heard back yet. Thanks
Hi there,
I am sorry to hear this and I assure you that verification should be done within seconds, we have located your ticket and I can say that our support team will do our best to help you with this.
So kindly keep the conversation with our support agent.
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I responded on your support ticket system as requested, but the support agent has yet to reply to my messages. I bought this theme Monday, it’s now Thursday and I still can’t use it as advertised to import the templates. Please.
HI there,
We have located your ticket and can see that it has been responded to so I would kindly ask you to continue the conversation with our support agent.
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I need help regarding internet explorer visibility. My site does not open. Help!
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I cannot register theme with purchase code. Opened a ticket a few days ago in author’s support service. Provided all requested info and access to my installed WP. No answers. Yesterday I receive an email saying that since they did not receive answers (from me??) in 24 they were closing the ticket. Emailed a response saying that I am still not able to use the theme and waiting for an urgent answer (I cannot afford to have website down for so long). Still no answer. Today I just wrote another email. Now I see that the theme is 50% off… I am still more upset. Probably they are having serious problems… but this does not justify this lack of communications.
Hi there,
I have to point out that you had more than 24h to respond, usually it takes 3 days, and if no response from our customer is made then after those 3 days and additional 24h the ticket is market as solved. You could go to that ticket and make a Follow up or simply submit a new request at our help center and our support team will be happy to help.
Sorry for the inconvenience and hoping that you will be provided with assistance as soon as possible.
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Registration of purchase code verification taking too much time in verification.showing please wait from last 4 hours.
very very poor system of verification….
Hi there,
Verification is working as it should and this indicates that something is not correct at your end as it should not take this much time at all, rather it is done within seconds. So please we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.
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Hi there
We have purchased your theme two times by mistake. How shall we raise for a refund?
Hi there,
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you. You may also find information on how to submit for a refund hereDon’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello. I put the purchase code in a Wordpress Bridge installation on a domain. I deleted the wordpress installation and when I re-installed WP and the theme and applied the purchase code again it says it is being used. But it’s not because I deleted the installation. How do I resolve this issue? THANKS
Hi there,
I would kindly ask you to send us a mail at helpcenter@qodeinteractive.com and explain this to our support team providing them your purchase code and website URL so they can assist you.
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fixed
Hi there,
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
