5406 comments found.
Ok so I created a main navigation which has drop down items too. When we go to any page in the drop down, the main navigation doesnt turn active as a result you dont get to know that under which item you currently stand? How do I enable that?
Hi,
top level items will indicate that only if one of them is currently viewed, children items that are selected are also highlighted if you look at the dropdown menu. Makes no sense to highlight the parent or parent of a parent. Only the currently displayed item should be highlighted.
Regards
If your theme does not do something, it does not mean that the mentioned thing does not make sense. A better answer would have been simply that no it does not highlight the parent.
I found this older discussion in the support forum where we provided a custom solution to this, so you might want to check it out: Main Menu Parent Item Active When Submenu Item Seleted
If not working at this point it will at least point you in the right direction.
Regards
I have paid, why I can’t get support ?
Your account is “View Only” because you have never signed in with Envato to confirm your support status. To update your support status please sign in with this link. For more information read this post.
Hi,
your account is good. I see you posted a question in the forum. If your account was “View Only” then you would not be able to post anything. Most likely caching is playing a number on your, try logging out of the forum, clear the browser cache then sign back in. You are find though, just ignore that nag if it doesn’t go away right away.
Cheers!
Can you tell how do I disable U-Design Update notifications?
just click the Dismiss notice in the notification and it should go away. If it doesn’t then you have a caching issue, most likely some third party caching plugin that you need to disable while doing this or purge the cache.
Regards
I tried a few times to update the theme but it did not work. I followed the instructions but no luck. I hope you could help. I want you to please sign in to my website and update the theme and set it for it will update it in the future automatically? I paid the support for this. Thank you very much.
Hi,
make sure to follow the instructions here first: https://dreamthemedesign.com/u-design-support/discussion/32230/transition-to-doing-theme-updates-with-envato-market-plugin This would be a one time thing, then after that you should be able to update with one click in the future.
Also, for future reference please post any support related questions to the theme’s support forum where our support specialists can help you out.
For your convenience, the direct link to the forums is: U-Design Support.
Regards
I sent you the login info in your profile page. Thank you so much.
Thanks, it’s been fixed.
Regards
how do i purge the caching and hard refresh the browser on mobile sir? thank you
i have no caching plugin
You can send me an email through my Profile page.
email me admin login credentials to your site
What is wrong with you? I asked you to email me, not post it here where everybody can see it!!! Now you’ll have to change your password before someone else gets it and make sure you email me the new one. You can send me an email through my Profile page.
cant see the logo on mobile device, only desktop, please advise. thank you https://lnlreloaded.com/
Hi,
try setting up the mobile logo from the theme’s “Responsive Layout” section, then purge the cache and “hard” refresh the page in the browser to see if that works for you.
Regards
i tried that already, first time this happened. any other ideas please?
what about the logo height, you seem to have it set to 0px, make sure it’s set to whatever you logo image height is, in this case 75px
Regards
still not showing on mobile device, i set it to 75px. im sorry about this
still showing 0 here, make sure to purge caching and “hard” refresh the page in the browser
I would like to know if you can add schema support right into the therme for things like breadcrumb trail and such. Nothing to complicated but there are some standard things that now need to be added. Otherwise you guys are great
Hi,
the theme offers Schema.org Tags support, you can enable it from the theme’s settings under the “General Options” section.
Regards
Hello,
My name is Sajjad from RTL-Maker . net
Are you have some themes or plugins that have no RTL support yet?!
But you have some customers that have RTL language (like: Arabic, Persian, Hebrew, …) and need RTL support for using your themes or plugins.
We have a service for adding full RTL support to your themes or plugins. Just look at our website at rtl-maker . net
Best Regards - Sajjad
Hi,
I do the RTL conversion myself, thanks.
HI, I have previously purchased the theme and want to download the whole quick start package again as I am rebuilding the whole website. It looks like to me the full download option only has the WP uDesign template and not everything else, am I doing something wrong. Thanks … great theme by the way.
Hi,
you should be able to download the entire package not just the theme from your ThemeForest account “Downloads” section. Check again.
Regards
Thanks for the prompt reply. I have tried 3 times and now a 4th with the same results. The contents on both full download and wordpress only download options are exactly the same for me. Regards,
Ah hold on, I have now installed the theme and can see you complete the setup first then the plugin installations are available. I hadn’t gotten that far, its slightly different process from another them I have used though hence my confusion. I think its all good so thanks again for your prompt reply. Regards, Z
Hello! The business contact fields have disapeared in the version 3.3.3 How can I edit my company’s contact information with the new update?
Hi,
I’ve not changed those business contact fields in ages, so the reason those disappeared is not the update, it’s something else. Perhaps, your update did not go as planned, try again.
If you have further question please post any support related questions to the theme’s support forum where our support specialists can help you out.
For your convenience, the direct link to the forums is: U-Design Support.
Regards
thnxs! But, where can I find the business contact fields settings? Could you tell me the “breadcrumbs” to find out the settings? Thank you in advance
(and sorry about my english 
Ok, it’s solved… Sorry 
For some reason my main logo doesn’t show up on a mobile device but it does on the desktop. I’ve tried everything but can’t figure it out. www.ourjourneytofire.com
You set the responsive logo from the theme’s “Responsive Layout” section. There is actually a logo there right now, I can see it when I change the background color of the top area from white to something darker. The logo is the HealthCoach one which is white. You can’t see it because it’s white against white background. Anyhow, you can change it from the Responsive Layout section.
For future reference, p lease post any support related questions to the theme’s support forum where our support specialists can help you out.
For your convenience, the direct link to the forums is: U-Design Support.
Regards
Hi, Are you considering using Elementor instead of Visual Composer with this theme? Is Elementor Pro compatible with Udesign as is?
Hi,
With Gutenberg gaining momentum third party page builders could be a thing of the past soon, after all GB was introduced to start filling that void overtime which has been exploded by so many plugins, I think it was obvious from the start that WP was lacking in that department! Having said that it’s a wait and see game at this point but I’m pretty sure that’s where things are heading. Question of time!
I’ve had some of my clients use Elementor with the theme in the past but since I don’t officially support it I don’t know to what extend they are compatible, it could very well be that Elementor doesn’t really care about the theme as much as it does its own styling.. I’d say if you have the plugin already give it a try and see if you could use it with the theme.
Regards
site redirected to timeout page
which site?
Hi there – I’m working on an inherited website, and purchased a license for uDesign so I could updates. Currently getting this message: “The following plugin needs to be updated to its latest version to ensure maximum compatibility with this theme: WPBakery Page Builder.” However, I can’t update it, because it says “license is activated on another domain”. Does WPBakery Page Builder come with the theme? I’m not sure how to proceed so everything is up-to-date. Thank you!
Hi,
WPBakery is updated through the theme, meaning make sure you are running the theme’s latest release 3.3.2 at this time, then you should be able to update all related to the theme plugins from the “U-Design -> Related Plugins” page.
For future reference please post any support related questions to the theme’s support forum where our support specialists can help you out.
For your convenience, the direct link to the forums is: U-Design Support.
Regards
Thank you – I tried that, and am getting the error that the license is active on an old domain (http://fivewomenfourseasons.com) rather than the current domain (https://earthseasoned.com). The client changed the name of the project/domain some time ago, and WPBakery is stuck at version 5.6.
Follow-up: I was able to update the WPBakery by following instructions at this link. Resolved! https://forums.envato.com/t/visual-composer-license-is-activated-on-another-domain/38551/11
Oh, OK, great!
Thanks for letting me know.
Regards
UDesign theme creates the specific error to structured data of posts: “Blog is not a known valid target type for the mainContentOfPage property”
I want to know if you have discussed this and solve it so as to renew support.
Thank you
Hello! Pre-sale question: I don’t want to depend on page builders anymore. I see you support WPBakery and Elementor, but can everything in the demos be achieve simply with the theme and WP blocks without the use of a page builder?
Thank you for your time!
Hi,
depends which of the demos you had in mind. The theme doesn’t need these page builder to functions, absolutely not. Some of the demos were built entirely with the theme’s core features. You can see which demo was built with what when you hover over each item: http://idesignmywebsite.com/u-design/u-design-theme-demos/
Regards
Just updated to the latest version of the theme, it appears that the Shortcode’s are not working any more. I see the short themselves visible on the site .
Shortcode, widget and some other functionality have been moved from the theme to the “U-Design Core” plugin, so make sure to install it from the theme’s “Related Plugins page.
Regards
Done, thanks for the information, everything is working fine now
Hi,
Since the last update of your theme, Filters for Post Grid has stopped working. The filters selection (Data source category) itself does not appear anymore. Do you have a solution for this?
Regards.
Hi,
are you talking WPBakery or Essential Grid plugins?
Regards
I’m talking about WPBakery.
WPBakery
Regards
...there you go, I just released the update 
Cheers!
Thanks a lot.
Hello There,
I need to update my site’s layout & functionality.
Will I able to create a true 1 page site where the navigation links drop down to their respective sections?
Best Regards, Digital Chica
Hi,
sure you can create a single page website with the theme. Make sure to update your theme to the latest release as per the instructions here: https://dreamthemedesign.com/u-design-support/discussion/13/how-do-i-update-the-theme
Should you have further questions please post any support related questions to the theme’s support forum where our support specialists can help you out.
For your convenience, the direct link to the forums is: U-Design Support.
Regards
Hello, I just updated my theme and the layout got messed up right after the update, how can I resolve this? https://snag.gy/5YjXJ9.jpg
Hey, the issue got resolved after installing some plugins but I am still facing some alignment issues: https://snag.gy/CTpKQy.jpg
Yes, since version 3.3.0 of the theme you need to have the “U-Design Core” plugin installed and activated. Glad you’ve figured this out on your own. Regarding your second question, are you talking about the little gap? You can close that one with a negative margin in a blank div. Post your question in the support forum and I’ll show you how.
Regards