23226 comments found.
Hello support, I just purchased your theme which look awesome but i want to remove size guide and vendor info from product tabs. I have used some codes and added to my function.php but it’s not removing them. Please help
Hello,
Please read and follow the instructions written in the below-given articles:
Size Guide:
https://smartwave.freshdesk.com/support/solutions/articles/12000057083--22-how-to-remove-size-guide-tab-how-to-create-different-size-guide-chart-for-different-products-
Vendor Tab:
https://smartwave.freshdesk.com/support/solutions/articles/12000061691--37-how-to-remove-vendor-info-tab-from-single-product-page
Best Regards.
Hi Support, how to get this language switcher work? Do I need to install any plugins? English by default is working, but when I click on French, it will not translate the website. Please advise. Thanks
Hello,
Please read and follow the instructions written in this article on Point # 6:
https://smartwave.freshdesk.com/support/solutions/articles/12000057053--19-how-to-configure-setup-change-the-header-content-in-porto-wordpress
Also,
https://www.portotheme.com/wordpress/porto/documentation/faq/how-to-setup-language-switcher-and-currency-switcher/
Best Regards.
HI, i bought the template a year ago and used it on a site that was on development, never hit live and its been offline for a year. Tryng to use it for a site that will go live but cant use the license. Can it be re-issued please
Hello,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Best Regards.
hello PORTO SORT CONTAINER… http://prntscr.com/q2vxig i suppose when choose 3 columns i can put different options as for example single images in 3 different co,lumns? as we do with ROW in WBakery is it correct ? how can i do ? if i add items put one over the onther and not in different columns thanks
Hello,
No, Sorry to say that but you understand it wrong, WP Bakery ROW element and Porto Sort Container both are different elements and have different functionalities, Porto Sort Container is actually works as a container and you can insert multiple Sort Items in it as showing in this screensho: https://pasteboard.co/IIJmWQx.png
, and the setting you showed in your screenshot, it is the setting of the sort items, as how you want to show your sort item on different screen sizes, it does not apply on the element under sort item.
Hope this make sense and all clear now.
Best Regards.
hello yes i see but due the fact you can select the columns you want i suppose works as ROW container with multiples columns and not one single for each row
Hello,
I am sorry but that is how it works, but as per you suggested I am forwarding this to our development department for considering to add it in the theme, but I am not giving you the guarantee for that because please note that a theme cannot satisfy all requirements as it may occur theme heaviness. Sometimes it may require your own customization. So if the development department finds it fit with the theme environment then surely they will look through it.
Thanks for your understanding.
How can i delete (not change only delete) default favicons?
”<link rel=”shortcut icon” href=”//uaua.space/wp-content/themes/porto/images/logo/favicon.ico” type=”image/x-icon” /> <link rel=”apple-touch-icon” href=”//uaua.space/wp-content/themes/porto/images/logo/apple-touch-icon.png”>
Hello,
You can delete the default FavIcons from Appearance >> Theme Options >> General >> Logo, Icons: https://pasteboard.co/IIJkjd6.png
Best Regards.
There is not any Logo, Icons.
The question is closed. I have found a solution.
Sound’s Good!!!!... 
Hello, nice theme.
Few queries -
1) can we bulk upload products?
2) is it possible to show some products to non logged in visitors and show all products to logged in users?
3) can we bulk change price daily or weekly (depending on market). Example – increase by 5% or decrease by 10%.
Hello,
First of all, thanks for showing your interest in Porto WordPress.
1. Yes, you can upload the products as bulk using any third party plugin as per your requirements.
2. No, sorry to say that by default WooCommerce does not provide this functionality, so you have to use any third-party plugin for it, like below:
https://barn2.co.uk/hide-woocommerce-shop-except-logged-in-users/
https://docs.woocommerce.com/document/catalog-visibility-options/
3. No, sorry to say that by default WooCommerce does not provide this functionality, so you have to use any third-party plugin for it.
Best Regards.
Porto Modal bug
Please, check and fix https://prnt.sc/q2uzzn
In front end text displaying without
as should be.
Hello,
You have to use the Porto Modal Box on your page and add the class in the column setting in which you have used the Porto Modal Box element as showing in this screenshot: https://pasteboard.co/IIJfUUJ.png
And you have to use the Text in Porto Modal Box element as per your requirements, as showing in this screenshot: https://pasteboard.co/IIJgGYP.png
Finally, you have to add the Custom CSS under Appearance >> Theme Options >> Skin >> Custom CSS as showing in this screenshot: https://pasteboard.co/IIJh7yr.png
Best Regards.
Hello.
This is the answer on another question!
1. https://prnt.sc/q394wbWhere is the <p> tags for Paraq1 and Parag 2 ?
Hello,
You have to add the <p></p> tag manually and then it will work for you and if it is not wokring for you then please share your site WP Admin Login details via our support syste, so we will check it for you.
Best Regards.
Hello. How to open modal lightbox with text context on image by click?
There is a Porto modal component but it is has very strange and not customize behavior – https://prnt.sc/q2sz2a
Hello,
Sorry to say that but this is not possible, you can create same by using Lightbox element and clicking on button as showing on my test site here: http://hubdatasolutions.com/pearl/porto/shop2/lightboxes/
Best Regards.
Why is not possible. With Porto Modal it is possible but need tips how.
How can I set this class by admin panel? http://uaua.space/1.pngHello,
That Pop Up has been set using Custom CSS, Please contact us via our support system with your site WP Admin Login details so we will set the same for you on your site.
Best Regards.
I asked not about Custom CSS! I asked where you set this class please show me one screenshot from admin.
Hello,
You have to use the Porto Modal Box on your page and add the class in the column setting in which you have used the Porto Modal Box element as showing in this screenshot: https://pasteboard.co/IIJfUUJ.png
And you have to use the Text in Porto Modal Box element as per your requirements, as showing in this screenshot: https://pasteboard.co/IIJgGYP.png
Finally, you have to add the Custom CSS under Appearance >> Theme Options >> Skin >> Custom CSS as showing in this screenshot: https://pasteboard.co/IIJh7yr.png
Best Regards.
I asked another!
Where I can set class for modal container. http://uaua.space/1.pngI have a problem with closed button https://prnt.sc/q398ys I need a set my class like this http://uaua.space/1.png.
Hello,
As, I already told in my last reply, you have to put the class in column setting. If you are unable to do that, then please contact us via our support system with your site WP Admin Login details so we will check it for you.
Best Regards.
It is displayed as a column class, but not as I asked.
http://uaua.space/2.png http://uaua.space/3.png.Hello,
Please contact us via our support system with your site WP Admin Login details so we will check it for you.
Best Regards.
Hi, How do I get an update for WP bakery builder and revolution slider plugins, please? I updated Porto theme via FTP, but those plugins are not updating. Thanks
Hello,
Please go to Porto >> Theme License and deactivate the Theme from there and then again activate the Theme with the same purchase code and then go to Appearance >> Install Plugins and try to update the plugins from there one by one, I am sure you will not finds the issue.
OR
you can download the latest plugins from the below-given article as well:
https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 20/07/2017. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
thanks, it worked!
Most Welcome!!!
63356 ticket, please reply
Hello! I bought your theme and tried to use, but: Your ip address is blocked as spam!!!
Hello,
Can can you please contact us via our support system with your site WP Admin Login details so we will check and solve the issue for you.
Best Regards.
Hi I have purchased your great theme however i am having an issue with setting the order of product sizes on woocommerce. When adding the size attribute S, M, L, XL, XXL the sizes are then rearranged automatically alphabetically to L, M, S, XL, XXL can you please advise me on how to sort the arrangement? thanks
Hello,
Please use this plugin for re-ordering the Custom Post Types on your site.
https://wordpress.org/plugins/simple-custom-post-order/
Please Install and Activate the plugin, then go to the plugin setting and turn on the Product Attributes from plugin setting, now go to Products >> Attributes >> Size and re-order the size from backend as per your requirements, It will automatically re-order on frontend as well.
Best Regards.
Thanks
Most Welcome!..
Hi, I am unable to load the map on my contact us page. Created the API and pasted in Google API section in theme options. Your contact us page also not showing the maps correctly, whats the problem. Kindly guide me.
https://www.portotheme.com/wordpress/porto/shop11/contact-us/Hello,
It is not the Theme issue but Google MAP API key issue, please check your site console on contact page you will find the cause of the issue, just click on the error link and it will take you to the Google MAP API Key particular issue doc and you can read the cause and solution there or contact Google MAP support.
Best Regards.
Hello Team, Can we make your theme in Multilanguage & Multicurrency support? Because we need this in our client website.Do let us know is this possible to do that and if yes then how and then we are ready to purchase our theme.
Hello,
First of all, thanks for showing your interest in Porto WordPress.
Yes, you can easily create the site Multilanguage & Multicurrency using Porto WordPress Theme, Porto WordPress Theme is fully compatible with WPML, PolyLang, WOOCS, you can read more about it here:
https://www.portotheme.com/wordpress/porto/documentation/faq/how-to-setup-language-switcher-and-currency-switcher/
Best Regards.
MixCloud and Twitch icons not showing up anymore
Hello,
This is the cache issue nothing else, your site complete CSS is coming from the cache and I can see that you have server cache enabled as well, please first flush and then deactivate the server, site and browser cache, I am sure you will not finds this issue anymore.
Please read this article:
https://smartwave.freshdesk.com/support/solutions/articles/5000612747--14-unable-to-change-color-settings-or-setting-from-theme-options-cache-problem
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 04/08/2019. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
its font awesome check for your self in the list of icons
Hello,
FontAwesome Icons are working perfectly fine at my end on my test site, Can you please share your site URL with me here so that I’ll check it for you.
Best Regards.
and upgrading server
Hello,
Just tested your site now and it is working perfectly fine at my end: https://pasteboard.co/IISH3XH.png
, it must be the cache issue at your end nothing else, I can see you have cache and minification enable as well on your site, so you have to remove it and turn it OFF, I am sure you will not finds this issue.
Best Regards.
i got it
Sound’s Good!!!..
Hello.
Set the “Stick to the top of the blog” for one post.
But
1. Porto Blog component Does not show the stick post first.
2. How to enable stick post in category page?
3. “By” Translation is wrong.
4. Except Length count words and get the not pretty results https://prnt.sc/q2h06o The count symbols are more effective. Can you fix it?
Hello,
I have just tested it at my end and it is working perfectly fine please see this video: https://jmp.sh/gvfxBbT
1. It is working fine and showing that component/post to top as showing in the video.
2. Same as you set it on the Blog page, it will work fine on the Category page as well.
3. Can you please contact us via our support system with the screenshot of the translation issue and with your site WP-Admin Login details so we will check it for you.
4. For now, we have two possible options for the (Basis for Excerpt Length) and those are Words and Characters, and you can set Excerpt Type as Text or HTML as per your requirements from Appearance >> Theme Options >> Post >> Blog & Post Archives.
Best Regards.
Hello.
Set stick for 1 post.
1. https://prnt.sc/q3isol — Good
2. https://prnt.sc/q3iswb — Category, bad
3. https://prnt.sc/q3it5w — Porto Blog component on homepage, bad
Hello,
Stick to top Post only works on the default Blog page not on any other page or with element, This is the default functionality of the Theme and you can not change it.
Best Regards.
i want to buy this great theme but i am asking 3 questions 1st question : how many website i can use this theme and its options the blog and are blog included to be used in same site ? 2nd question: if i have a subdomain can i use it under same domain ? 3rd question: can i edit the caption of shopping cart as example to be displayed in front of site visitor something else
Hello,
First of all, thanks for showing your interest in Porto WordPress.
1. All ThemeForest products allow One license for each domain on which you will install the theme (multisite installation does not matter though).
So regardless of a number of clients, the license works with a number of domains. So if you are building 10 websites, you need to purchase 10 regular licenses for that, etc… These are license usage policy of ThemeForest (and we have no control over this), you may wish to confirm from Themeforest here:
https://help.market.envato.com/hc/en-us/requests/new
There is no unlimited usage license.
And yes you can use its blog as well.
2. Yes, you can use it on your sub-domain under the main domain.
3. Yes, you can change it using Theme Language files easily.
Best Regards.
I want to buy support for additional 12 months however the option only shows 6 months renewal. How to renew for 12 months ?
Hello,
Please contact Envato for it here: https://help.market.envato.com/hc/en-us
, they will let you know all the procedure for it.
Best Regards.
Hola, buenas tardes, tengo una pregunta ¿si actualizo el tema porto? ¿hay posibilidad de perder mi contenido? por favor agradezco su respuesta lo mas pronto posible.
Hello,
Please follow the instructions written in the below-given article to update your Theme, you will not lose any content except the Customization in Core Theme files.
https://smartwave.freshdesk.com/support/solutions/articles/12000052422--13-update-porto-theme-manually-without-loosing-any-data-
Best Regards.
I had another hosting and migrated to another, now the license is giving invalid on the site, I no longer have access to this old hosting! How should I proceed? forgive me for english, I’m brazilian
Hello,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Best Regards.
