6627 comments found.
I can’t find a button to install Default-yellow theme. Is this demo available? How can I install that demo content.
Hello,
Default yellow was created as the simple home page. We are working on import improvement. We have finished with the versions import and but we are still working on improvement of the separate pages import (home page yellow in your case). We could offer you 2 ways to get that page imported: 1) you contact us using author contact form and we’ll send you file for the manual import 2) You provide us with Dashboard access to your site and we’ll import this page for you.
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Hello, I’m trying to update the theme plugins but I’m not getting it, I’m following the
https://xstore.helpscoutdocs.com/article/37-plugins-update tutorialBut download page is on another site, I bought the theme in the envanto, I do not have access to that site
Hello,
Create an account on the support forum https://www.8theme.com/registration/ using your theme purchase code. After that, you’ll be able to get access to all the bundled plugins.
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Default-Red theme not show in demo import
Hello,
Default red was created as the simple home page. We are working on import improvement. We have finished with the versions import and but we are still working on improvement of the separate pages import (home page default red in your case). We could offer you 2 ways to get that page imported: 1) you contact us using author contact form and we’ll send you file for the manual import 2) You provide us with Dashboard access to your site and we’ll import this page for you.
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no Arabic!!!!!!! how active Arabic?????
want same this https://xstore.8theme.com/demos/rtl/ar/
Hello,
1) Go to WP Dashboard > Settings > General > choose your language.
2) Download translation files from Github Repo https://github.com/OlgaBarlow/Translation-of-Xstore-theme and find xstore-ar.mo, xstore-ar.po files.
3) Place these files to wp-content/languages/themes folder.
4) Install and activate Loco translation plugin.
5) Go to Loco translate > Themes > XStore > edit your translation > press Sync button first of all. After that you may continue translation.
6) Go to Loco Translate > Plugins > XStore Core plugin > create translation and translate the necessary strings.
If you have any other questions contact us on the support forum.
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Your theme plugin updated is constantly killing my fucking website and it’s incredibly annoying. I don’t know why I even use this theme when it just kills my site every single fucking time it has an update!!!!!
Why can’t it just be updated through the Envato plugin, or even through the dashboard? My website meets every single requirement needed and me and my business are suffering because of this shit!
Not to mention I just downloaded the newest update and I’m receiving an error across my site telling me it needs to be updated to the newest plugin, and I JUST DID!
Finally updated the damn thing and now the logo is being duplicated, so there are 2 logos side by side and I’m using the Header Builder and I have tried removing the logo completely and saving, closing then adding it again and it’s saying it’s a AJAX error. Why is there an AJAX error in the logo? Please get your theme working properly!
First of all, we would like to find out why did you keep silent for the whole week? We wrote you emails, posted replies to your previous comments here, on ThemeForest, to clarify the situation with the update but nothing from you. You wrote 4 new comments only today and complain again about updates. We really want to help you to avoid problems but it’s difficult if you don’t want to get help! We would be very grateful if you could answer to our support staff via emails, please.
We tested theme updates and everything is ok if users do it right. We created video tutorial on how to update the theme in 3 different ways https://youtu.be/xMEoi3rKoHk?t=62 One of them is the update using Envato Market plugin.We are sure that if your site is crashed after theme update it means you missed to update the XStore Core plugin to the latest version. You need to understand that using Envato Market plugin you can update XStore theme only but not the XStore Core plugin! XStore Core plugin should be updated separately after theme update (follow the video tutorial). After every plugin and theme update you need to clear browser cache and site cache if you use cache plugin, CDN or server cache. Very ofter cached versions of the CSS styles or scripts cause error after theme/plugin update. In your case, it’s the double logo.
We’ll be waiting for your reply to our email. We want to prevent inconveniences for our users that’s why we need not just general complaint but detailed information about your steps during the theme update that gave you the error as the result. We hope for your understanding.
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Hello,
So, is there any chance that you reply? Or should we wait only for the next theme update to get a new comment from you?
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Hi How to modify default responsive breakpoints..your theme is using wpbakery builder so i write them the question: ”Hi i’m using Xstore theme with wpbakery builder for my website. Where i can change default responsive breakpoint?! The only answear i could find is under settings> design option but i dont have such option. Thank you” This is their response: ”The issue can be if the theme is using the plugin in integrated mode. In this case, the design options are disabled. You can get in touch with the theme developer and get rid of the integration code from the theme to get back the design options and then set a custom breakpoint value in it.” So where can i set custom breakpoints?! i couldn’t find in theme options, maybe i missing something. Thank you
Hello,
We have followed WPBakery plugin documentation https://kb.wpbakery.com/docs/theme-integration-technical/theme-integration-technical/ They recommend to use vc_before_init action and it disables Design and Custom CSS tabs of the WPBakery. Add the following code to child theme functions.php to disable this rulefunction etheme_vcSetAsTheme() { }
But keep in mind that these options affect only WPBakery styles. It won’t change theme breakpoints. Theme does not have option to change them, unfortunately.
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“A great theme to create amazing on-line shops.”
5 star rating from marcelavasie for Design Quality.
Instagram has returned invalid data. No more Instagram data. Why?? Website https://federicofashionstyle.it – username instagram federico_fashion_style
Hello,
What version of the XStore theme do you use?
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XStoreVersion: 5.1.6.1
Hello,
This is the reason of the problem. We have fixed Instagram issue in 6.1 version of XStore theme. You need to update theme and XStore Core plugin to latest versions. We would suggest you to test update on the staging site and only if everything is ok then update production site.
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Ajax Error Popup appears sometimes on the site for this theme. I have seen other users complain about the same issue but didnt find any solution.
Hello,
We are working on fixing of this issue. New release of theme update will include this fix. Follow our updates, please, and take apologies for the inconvenience.
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HEllo, i have an error like this, how can i solve it Warning: Illegal string offset ‘data-column-id’ in /homepages/24/d668693605/htdocs/rue2mada/wp-content/plugins/mpc-massive/shortcodes/mpc_column/mpc_column.php on line 101
Thank you
Hello,
1) What version of the Massive Addons plugin are you using?
2) What version of the PHP are you using on your server?
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How might one go about including the number of reviews next to the rating for each product in the widgets on the front page? Just “(2)”, for example.
Also, to make it really minimalist, is it feasible to put the cart in the same menu bar as the links to Home, About Us, etc? Seems like a waste of valuable ‘above the fold’ screen space to have 2 separate menu bars. (As seen here: https://xstore.8theme.com/demos/2/electron02/ )
Hello,
Thank you for your interest in our theme!
1) Thank you for your suggestion. We’ll discuss your proposition and maybe implement it in one of the updates.
2) Our theme comes with header builder, so you can create any header you want and put cart next to the menu of before it https://gyazo.com/5f2267ead266faa19e2981f3b4741b6c
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Hmm, so it sounds like I’d need to do some custom coding in order to make the review count happen then, eh? I guess that’s something to consider.
As for the header builder though, that’s great to hear. I definitely like the minimal look.
Hello,
1) Yes, either custom coding or maybe some plugin if you find something that suits your needs.
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Can I ask a question with a support ticket?
Hello,
Thanks for using our theme. Please post a topic on our support forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/ (register an account using your purchase code – https://www.8theme.com/registration/ ) and our team will gladly assist you.
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Is this theme compatible with Divi builder plugin?
Hello,
Thank you for your attention to our theme!
All our demo content was created using WPBakery Page Builder.
We have not tested Divi builder plugin with our theme officially, so we can not provide you with a solid response about this yet.
Here you can find a list of plugins that come bundled with XStore theme – https://xstore.helpscoutdocs.com/article/36-included-plugins
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Is it possible to test it out and let me know if it’s compatible? That would be a great help 
Hello,
You can purchase the theme and test if it is suitable for your needs, we are ready to give a refund within 3 days, in case any critical compatibility problem will be found.
Keep in mind that it’s important to avoid mixing of the builders while editing your page, I mean that if you created a page using WPBakery then don’t edit it using Divi builder plugin. If you created a page using Divi builder them don’t edit it with WPBakery.
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Sounds Awesome! I will keep the wpbakery disabled and try it out with divi builder. But in case I still need help with divi builder, are you okay to help?
Hello,
Support of third party plugin is outside the scope of basic theme support – https://themeforest.net/page/item_support_policy However, if you face any compatibility problem we either fix it or give you refund as was mentioned.
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Sent you couple of questions via author contact form for support. I would appreciate if you can check and revert bak at the earliest.
Hello,
Reply times can vary from time to time and be up to 24 hours Monday – Friday and up to 48 hours on weekends, Sat-Sun. But is usually faster than that.
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I have received a reply in less than 20 mins which is super amazing!
Hello,
Yes, we do our best to help clients. But we also would be grateful if you follow the instructions of the support and give the answer only if you really checked what you were asked about.
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Replied on the same email
Hello,
Ok. Thank you. Use the support forum if you have any other technical question.
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Please fix that, thanks.
Hello,
1) Make sure that you used correct OAuth Redirect URI with a double slash https://xstore.helpscoutdocs.com/article/87-facebook-login
2) What is the Max input vars limit on your server? Try to increase it to 5000.
If you still have a problem after that submit topic on the support forum and provide WP Dashboard and FTP access to your site to check the problem in more details.
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Hi, I got a notification from WooCommerce that there is a new update – 3.8.1 to be more specific. Should I do the update? Is the theme suitable?
Thank you in advance! Antonio
Hello,
Yes, you can update WooCommerce to 3.8.1 if you use XStore 6.2 or higher.
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Hello,
We have checked your site and don’t see Ajax error. We faced such issue only a few times on other sites and always it was some kind of random appearing and disappearing. Our developers are working to find the reason of this random error.
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Hello,
What version of the iOS do you use?
Regards
13.3.2 on Iphone X
and 13.4.3 on Iphone 6
How fixed this bag??
Hello,
Contact us using author contact form, provide WP Dashboard and FTP access to your site and our developers will try to find the reason of the problem.
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Thanks, i send the message from your contact form. How long I will wait to answer
How long wait to answer?
Hello,
Thank you for your email. Got it. Our developers need a few days to find out how to solve this problem.
Regards
Hello Team, Can we make your theme in Multilanguage & Multicurrency support? Because we need this in our client website. http://prntscr.com/q2lb7q do let us know is this possible to do that and if yes then how and then we are ready to purchase our theme.
Hello,
Thank you for your interest in our theme!
XStore theme is fully translatable and also WPML compatible. If you plan to create multilingual site – use WPML to translate theme https://xstore.helpscoutdocs.com/article/31-translation-with-wpml
You can find xstore.pot file in theme package.
To implement multicurrency you need to use third-party plugin also, for example free Multicurrency for WooCommerce plugin. Theme does not have language or currency switchers by default but supports plugins that allow to implement this.
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