Hi nasan! What version of WordPress and version of Uncode you have? Have you extra plugins?

Thanks for the quick reply! I havn’t used the site in a few months. Is there anything I can try in the cpanel to try and get this working?

Hi gaglain! Are you using the last version of Uncode?

Yes !

No sorry, we don’t have other similar reports, not here not in the Help Center, please share your site URL so we can have a check. PS: did you have extra plugins that can trigger the issue?

Is this the only image affected?

The only fix we have relative to this file is this, can you please test? Please open the file ”/uncode/core/inc/helpers.php” and about line 270 try to insert these codes:

$targetWidth = $originalWidth;
$targetHeight = $originalHeight;

no, there are the same problem on carousel for example here : https://espritplanete.com/nos-produits/gobelets/ep-25

Please check our last message, this is the only fix related to this file we know.

I already have this line of code in my helper : $targetWidth = $originalWidth; $targetHeight = $originalHeight;

I already have this line of code in my helpers.php : $targetWidth = $originalWidth; $targetHeight = $originalHeight;

Hi gaglain! Can you please send the shortcodes of this section so we can replicate in our installations? Please copy the row and remove all other elements, just left the problematic image and copy the codes.

Découvrez notre gamme de produits : row_height_percent=”0” overlay_alpha=”50” equal_height=”yes” gutter_size=”3” column_width_percent=”100” shift_y=”0” z_index=”0” css=”.vc_custom_1516050605617{margin-top: -120px !important;}”]vc_column column_width_percent=”100” position_vertical=”middle” align_horizontal=”align_center” gutter_size=”3” overlay_alpha=”50” shift_x=”0” shift_y=”0” shift_y_down=”0” z_index=”0” medium_width=”0” mobile_width=”0” width=”1/4”[vc_button button_color=”color-jevc” size=”btn-lg” radius=”btn-circle” border_animation=”btn-ripple-out” wide=”yes” hover_fx=”full-colored” border_width=”0” link=”url:https%3A%2F%2Fespritplanete.com%2Fnos-produits%2Fgobelets|||”]Gobelets/vc_button

Notre gamme inédite de gobelets avec languette

column_width_percent="100" align_horizontal="align_center" gutter_size="3" overlay_alpha="50" shift_x="0" shift_y="0" shift_y_down="0" z_index="0" medium_width="0" mobile_width="0" width="1/4"]vc_single_image media="67133" caption="yes" media_width_percent="100" media_ratio="one-one" alignment="center" advanced="yes" media_text="under" media_overlay_opacity="1" media_overlay_anim="no" media_padding="2" media_link="url:https%3A%2F%2Fespritplanete.com%2Fnos-produits%2Fverres-a-vin|title:https%3A%2F%2Fespritplanete.com%2Fnos-produits%2Fverres-a-vin|target:%20_blank|"Gamme Verre à Vin/vc_buttonNotre gamme de verres à pied classique et prémium/vc_column_textvc_column column_width_percent="100" align_horizontal="align_center" gutter_size="3" overlay_alpha="50" shift_x="0" shift_y="0" shift_y_down="0" z_index="0" medium_width="0" mobile_width="0" width="1/4"[vc_button button_color="color-jevc" size="btn-lg" radius="btn-circle" border_animation="btn-ripple-out" wide="yes" hover_fx="full-colored" border_width="0" link="url:https%3A%2F%2Fespritplanete.com%2Fnos-produits%2Fporte-gobelets|||"]Porte gobelets/vc_buttonCaisse de rangements/vc_column_textvc_column column_width_percent="100" align_horizontal="align_center" gutter_size="3" overlay_alpha="50" shift_x="0" shift_y="0" shift_y_down="0" z_index="0" medium_width="0" mobile_width="0" width="1/4"[vc_button button_color="color-jevc" size="btn-lg" radius="btn-circle" border_animation="btn-ripple-out" wide="yes" hover_fx="full-colored" border_width="0" link="url:https%3A%2F%2Fespritplanete.com%2Fnos-produits%2Fvaisselle|title:Vaisselles||"]Vaisselles/vc_buttonVaisselles Compostables

thnanks, i disable adaptive images for the moment

Hi, it seems broken, can you please be sure to copy all the codes needed for this section and insert in a text file, please don’t insert here since it will be broken.

i don’t know how to do that ?

Be sure to copy the exact code since your code is broken, then paste in a simple text file (.txt), upload somewhere on the web or use a tool like Paste Bin: https://pastebin.com/
We need to test your exact section since testing this image doesn’t’ produce error for us: https://undsgn.d.pr/gkvGOD

Hello ! Sorry, i had to move : Is it ok for you to test this?

column_width_percent="100" position_vertical="middle" align_horizontal="align_center" gutter_size="3" overlay_alpha="50" shift_x="0" shift_y="-2" shift_y_down="0" z_index="0" align_medium="align_center_tablet" medium_width="0" align_mobile="align_center_mobile" mobile_width="0" width="1/1"]rev_slider_vc alias="Slider1"/vc_rowvc_column column_width_percent="100" position_vertical="middle" align_horizontal="align_center" gutter_size="3" overlay_alpha="50" shift_x="0" shift_y="0" shift_y_down="0" z_index="0" align_medium="align_center_tablet" medium_width="0" align_mobile="align_center_mobile" mobile_width="0" width="1/1"Gobelets écologiques/vc_custom_heading/vc_rowvc_column column_width_percent="100" position_vertical="middle" align_horizontal="align_center" gutter_size="3" override_padding="yes" column_padding="3" overlay_alpha="50" shift_x="0" shift_y="-2" shift_y_down="0" z_index="0" align_medium="align_center_tablet" medium_width="0" align_mobile="align_center_mobile" mobile_width="0" width="1/1"

Découvrez notre gamme de produits : row_height_percent=”0” overlay_alpha=”50” equal_height=”yes” gutter_size=”3” column_width_percent=”100” shift_y=”0” z_index=”0” css=”.vc_custom_1516050605617{margin-top: -120px !important;}”]vc_column column_width_percent=”100” position_vertical=”middle” align_horizontal=”align_center” gutter_size=”3” overlay_alpha=”50” shift_x=”0” shift_y=”0” shift_y_down=”0” z_index=”0” medium_width=”0” mobile_width=”0” width=”1/4”[vc_button button_color=”color-jevc” size=”btn-lg” radius=”btn-circle” border_animation=”btn-ripple-out” wide=”yes” hover_fx=”full-colored” border_width=”0” link=”url:https%3A%2F%2Fespritplanete.com%2Fnos-produits%2Fgobelets|||”]Gobelets/vc_button

Notre gamme inédite de gobelets avec languette

column_width_percent="100" align_horizontal="align_center" gutter_size="3" overlay_alpha="50" shift_x="0" shift_y="0" shift_y_down="0" z_index="0" medium_width="0" mobile_width="0" width="1/4"]vc_single_image media="67133" caption="yes" media_width_percent="100" media_ratio="one-one" alignment="center" advanced="yes" media_text="under" media_overlay_opacity="1" media_overlay_anim="no" media_padding="2" media_link="url:https%3A%2F%2Fespritplanete.com%2Fnos-produits%2Fverres-a-vin|title:https%3A%2F%2Fespritplanete.com%2Fnos-produits%2Fverres-a-vin|target:%20_blank|"Gamme Verre à Vin/vc_buttonNotre gamme de verres à pied classique et prémium/vc_column_textvc_column column_width_percent="100" align_horizontal="align_center" gutter_size="3" overlay_alpha="50" shift_x="0" shift_y="0" shift_y_down="0" z_index="0" medium_width="0" mobile_width="0" width="1/4"[vc_button button_color="color-jevc" size="btn-lg" radius="btn-circle" border_animation="btn-ripple-out" wide="yes" hover_fx="full-colored" border_width="0" link="url:https%3A%2F%2Fespritplanete.com%2Fnos-produits%2Fporte-gobelets|||"]Porte gobelets/vc_buttonCaisse de rangements/vc_column_textvc_column column_width_percent="100" align_horizontal="align_center" gutter_size="3" overlay_alpha="50" shift_x="0" shift_y="0" shift_y_down="0" z_index="0" medium_width="0" mobile_width="0" width="1/4"[vc_button button_color="color-jevc" size="btn-lg" radius="btn-circle" border_animation="btn-ripple-out" wide="yes" hover_fx="full-colored" border_width="0" link="url:https%3A%2F%2Fespritplanete.com%2Fnos-produits%2Fvaisselle|title:Vaisselles||"]Vaisselles/vc_buttonVaisselles Compostables

Pailles Compostables/vc_column_text/vc_rowvc_column column_width_percent=”100” align_horizontal=”align_center” gutter_size=”3” overlay_alpha=”50” shift_x=”0” shift_y=”0” shift_y_down=”0” z_index=”0” medium_width=”0” mobile_width=”0” width=”1/1”Blog/vc_custom_heading/vc_column

Unfortunately, we are not able to replicate, this is your page with your image and Adaptive Images active, please check: https://undsgn.d.pr/5mBN2n
This suggest the issue is limited to your installation and probably related to the use of some plugins or some server limitations.
Try to verify if for the incriminated images you have this issue: https://support.undsgn.com/hc/en-us/articles/213459729
Otherwise to help, we need to debug your installation privately.

I try to change my image but it changes nothing i will test if one of my plug-in make the bug.

Please don’t forget the test described here (it’s important to understand the possible issue): https://support.undsgn.com/hc/en-us/articles/213459729

Up. i test all my plug in but i don’t see the change.

OK, feedback on the test we asked you?

Hi Marco_Jacobsen! Unfortunately, we don’t have other report. If this is a bug here you should see thousand of similar reports. What version of Uncode and WordPress you have?

Hello my Uncode Page Builder (Visual Composer) plugin is Version 5.4.5 and Wordpress Version is 5.3 just updated it today.. My stuff is still there on some of my pages but looks like some of my images are missing. But when im in the backend it and on the Page builder its just blank and looks like this https://imgur.com/a/0uY3NQf can’t add anything ? Thanks for the reply!

Hi Marco_Jacobsen! Probably you have some JavaScript errors, try to disable all extra plugins. Otherwise, try to delete the Page Builder plugin and re-install. Let us know how it goes!

Still not working just reinstalled and tryed to disable one plugin at the time… These are the plugin that are installed: https://imgur.com/a/DDoV5NI I read on this post that people have some problems that sounds like me dont know if it yours plugin that you guys use https://codecanyon.net/item/visual-composer-page-builder-for-wordpress/242431/comments?page=1045

What is the exact message you refer? Please click on the date of the message and then copy the URL so we have the direct link to the message.
PS: did you update also the Uncode Core plugin?

This one https://codecanyon.net/item/visual-composer-page-builder-for-wordpress/242431/comments?page=1046&filter=all#comment_23254794

Can’t seem to find a Deactivate and delete button for the Uncode Core plugin. I is just weird i think i worked on it like 4 weeks ago i login and update and then all of the stuff in the backend is gone but its on the font end ?

Yes, it is strange but if we knew the reason we would have helped you immediately (instead of writing messages here), out of 60.000 copies of Uncode if it were a problem directly related to the theme we would have known it since the update was published on November 13th. Also in the WPBakery wall, only few users reported this problem and Yoast SEO was the problem for all of them, If you are in a hurry you can open a ticket in our Help Center so we can debug your installation.

Oh okay so sorry for all the questions, Im just super sad that its not working never had a problem with you guys. Super thankfull for for your time. Where Can i find that help center, Im in a bit of a hurry Cause its a personale portfolio that Im using to find a job since Im done with study. Many thanks Marco

Here you are (please insert all your credentials in the ticket so we can access and check): https://support.undsgn.com/hc/en-us

Thank you so much!

Looks like i cant since my support expired… Your ThemeForest’s item support license for Uncode WordPress Theme is expired.

Hi shotoshi and thank you for interest! Unfortunately, your link is not accessible from here: https://undsgn.d.pr/s4G5XW
Is this the correct URL?

That link should work, I’ve just tested it.

Here it is again:

I’m sorry but it’s not working for us, at least try to upload a few screenshots from the part you are interested: https://undsgn.d.pr/pXQtbr

That’s strange, it is working fine here. I will try to upload some screenshots instead.

Do you have a demo installation that we can access to try before we buy?

Hi shotoshi! No sorry, it’s not possible to access the admin, you can evaluate the purchase from the demos, from the video tutorials https://support.undsgn.com/hc/en-us/categories/201692745 and from the customer showcase https://undsgn.com/uncode/showcase/

OK thanks, but it’s not the same as being able to access admin and see all options and how they can be applied to our idea. We can’t afford to go down a rabbit hole!

Understand! You need to search for a theme that give you access to the admin.

OK, before we buy your theme we need to know if it supports…

- Custom Post Types & custom taxonomies

- ACF plugin (Advanced Custom Fields)

... or…

- Metabox plugin

We have decided not to use Woo Commerce for our project and instead create a custom post type with associated custom taxonomies and custom fields.

Will your page builder and wireframe plugin support this?

Uncode supports extra CPT but we don’t provide support for ACF (even if some users used it, the fact is that each users need something different and ACF it’s all related to customisations): https://support.undsgn.com/hc/en-us/articles/213457309

OK, so how do we manage custom fields with your theme?

Feel free to use ACF but our support doesn’t support since ACF it’s all related to customisations: https://themeforest.net/page/item_support_policy#whats-not-included-item-support

OK, thank you. Understood.

We’re thinking of using Metabox: https://metabox.io/

Similar to ACF.

As I understand it, custom fields for these plugins can be deployed in themes using shortcodes.

So my next question is, does your page builder enable us to implement layouts using shortcodes, i.e. is there a ‘block’ type that enables us to enter a shortcode value in order to output the content in our post/page template?

Thanks.

Hi piesse! The CTA buttons are inside the menu on mobile as for the demo, ex: https://undsgn.com/uncode/homepages/classic-agency/

oh, sorry I expressed myself in a wrong way. I mean the top Line text: in the secondary menu. If I activate it I can see it only on top of the page, over the header just in the desktop version

Ah ok, yes this is how it works on Uncode this element, ex: https://undsgn.com/uncode/homepages/shop-classic/
You can show with a code like this but then you need to fine tune with custom CSS:

@media (max-width: 959px) and (min-width: 570px){
body:not(.menu-mobile-centered) .top-menu.tablet-hidden {
    display: block !important;
}
}
@media (max-width: 569px){
body:not(.menu-mobile-centered) .top-menu.mobile-hidden {
    display: block !important;
}
}

I’ve found this solution already in another thread and I’ve already tried it, it works …but this code disables all the responsive options already set inside rows and columns.

Please use the code we suggested above, it’s different and it targets only the top menu.

yes, sorry, i see the difference (.top-menu), now it works, thank you very much

Thank you for the confirmation!

Hi, after the last theme update this “turn-around method” to show (on mobile) the top line text in the secondary menu stopped to work. How can I fix it again?

Hi piesse! Sincerely in the lat update there is nothing related to this, anyway please share the link to your site so we can inspect what is the possible issue.

Yes sure, here we are:

Ah ok, you are updating from an old version not the last one before the last update, please try these instead of the old suggested ones:

@media (max-width:959px) and (min-width:570px) {
    body:not(.menu-mobile-centered) .top-menu.tablet-hidden:not(.menu-icons):not(.social-icon) {
        display: block !important;
    }
}
@media (max-width:569px) {
    body:not(.menu-mobile-centered) .top-menu.mobile-hidden:not(.menu-icons):not(.social-icon) {
        display: block !important;
    }
}

super WOW! now it works again. I will use this code also on the other website after the update. Thank you very much you’re very precious

Hi hexprpl! Unfortunately, we are not able to verify none of this issue with latest version of Uncode, I verified both now and at the same we don’t have similar reports. Please share your site URL so we can understand better the scenario, maybe it’s possible to replicate.

I can provide login and password if I get the right email

No sorry, we cannot accept private email for support (only in the official Help Center), by the way this is the sense of support expiration from Envato. We as an author, also have to abide by the terms of the contract with Envato (ThemeForest) which is to the customer and the marketplace’s own interests.

not a problem i bought another copy i am suported now

Hi nahcnivek! We have options both to define the Posts module query (to Posts, Portfolios, Pages, Products etc), both to define an “automatic” query… Unfortunately, it’s really not clear what you need to achieve and what you mean with the “define the query within the page/post that uses the Content Block”. Can you please explain better with a practical example?
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately (maybe it’s better so you can explain all the details privately)! Thank you!  https://support.undsgn.com/hc

Hi! Let me try to explain more clearly for you with an example. I am building a travel blog. It’s structured with master “itinerary” pages that link out to specific blog posts. For example… “Seven Days in Iceland” is an itinerary page. It links out to blog posts titled “Day 1”, “Day 2”, etc. Within the “Day 1” post, I would like to link back to the “Seven Days in Iceland” itinerary page and also feature links to all the other related posts (“Day 2”, “Day 3”, etc). I would like to build a Content Block to define the formatting of these link modules in one place. So when I build the “Day 1” post, I want to just pull in the Content Block, pull in the related links for “Seven Days in Iceland” through a custom query. When I create pages and posts for a new itinerary, like “Five Days in New York”, I would like to use the same Content Block, but pull in posts related to “Five Days in New York” only. How would I do that? Thanks!

Not sue to understand but I don’t think there is not a method to define what you ask… in a few words, what feature of WordPress is this and how is named in WordPress this query? If it’s something WordPress is capable it’s probable you can do also in Uncode…

Hmm, let me try to ask one more time… let’s say I define a Content Block that contains a Post module. Each time I use it in a page, can I make the Post module in the Content Block pull in different content? Like one instance of the Content Block pulls in posts tagged “cats” and another instance of the Content Block pulls in “dogs.” Is that possible?

Hi venu05 and sorry for the delay! What element do you refer?
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you!  https://support.undsgn.com/hc

if i click on learn more, or title is linked… i want to open the page in New tab… i could not find the settings to change that…

Hi yogananda! At the moment I don’t have the change to test since I’m quick replying from mobile for your convenience, but you can hide using this code: https://themeforest.net/comments/20557110

Hi, thanks for your reply.
I wish to disable via functions.php. I have working css code already, but am looking for php code. I suspect something with the theme coding, that changes the standard woocommerce action and am wondering if this is true and if so what the php code then is ?
Thanks

Hello again,
since Uncode filters the default WooCommerce function to add functionalities, we also have an additional filter to remove “Related Products” from the single product page:

add_filter( 'uncode_show_woocommerce_related_products', '__return_false' );

You can find it together with many other hooks available in Uncode at the dedicated page: https://support.undsgn.com/hc/en-us/articles/360000874278-Actions-and-Filter-Hooks-Reference
Let me know, best

Hi yogananda! Are you using the last version of Uncode?

Hi Ark123! If you updated to WordPress 5.3 you also need to update Uncode to the last version Uncode 2.2.3: https://support.undsgn.com/hc/articles/214001205

I’d like to add: - this worked in a previous version of wordpress, updating to wordpress 5.3 broke all the images. - I de-actived all the plugins, but it’s still broken = so it’s nothing to do with the plugins but with this theme in combination with wordpress 5.3.

- I have this issue when we update on the live site but also when we update localhost = so it’s nothing to do with the hosting

Did you checked our message? You need to install the new version of Uncode 2.2.3.

thank you for your reply (sorry I hadn’t refreshed on time).

Wordpress doesnt tell me there is in fact an update for the theme. Can I also manually download it? It seems the current theme is version 1.5.0

Hi fredblago! I’m sorry but I think to not understand you, when you open the page you are directed to the correct slide, then when you click the Chile column you open the Chile page: https://undsgn.d.pr/nTI0VP
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you!  https://support.undsgn.com/hc

Yes indeed misunderstood, sorry my explanation wasn’t that good, please have a look at this image you will understand https://bit.ly/2DsZrcg The problem come from the red space, all the one page items nav size. Please try on https://www.andeanforests.org/#pais-y-bosque When you click this zone/space you don’t go to chile page BUT to another slide. One page item are not on (hover) but they are still active and linked, quite strange and disturbing. I think you understand and hope have a solution.

Hi fredblago! Your first link is broken so it’s not possible to understand what is “this zone/space”...

Sorry too bad, here is it https://www.andeanforests.org/wp-content/uploads/2019/11/uncode-onepage-space-bug.jpg