16513 comments found.
Hello. Are this theme have blog options in blog series ? Like inline related posts, or anything else we have must in blog website.
And my 2 question is about my website. I have a blog website who I want to add shop page to my website. I want to sell online products like book and etc. Now I want to know. this theme is good for my purpose ?
3.My website language is RTL, now I want to know I must add translate file to theme after installed or not. Maybe theme have option in dashboard? Please reply me. thanks
4.Are we need add RTL.css to the theme or the theme have option for this? I ask this questions before buying, because I don’t have programming knowledge CSS
Hi and thanks for reaching out to us 
1. In Jupiter X there are some options in Customizer that can be enabled for single posts like related posts, featured image, etc. https://take.ms/4nZJQQ .
2. Yes, you can use this theme for Shop as Woocommerce plugin is bundled in the theme and with its help you’ll create your shop.
3. Our theme supports RTL, but you have translate the theme strings yourself https://themes.artbees.net/docs/translating-the-theme/
4. You don’t need to add rtl.css file. The theme already has an option.
Thank you.
Hello,
My title is hidden behind the header when on desktop/laptop (if you shrink its fine on tablet and mobile)...
http://project3.marcjamesstudios.co.uk/find-a-disability-officer/leeds-trinity-university/Any ideas how I can fix this?
Thanks
Dan
Hi and thanks for reaching out to us 
.mk-header-holder {
position: relative !important;
}
Thank you.
worked great! thanks
You’re welcome 
I am trying to add sidebar to a product page, but there is no template that supports sidebar, i tried following this link https://themes.artbees.net/docs/adding-a-sidebar-to-single-product-page-in-jupiter-x/
also on shop page i have added sidebar with category on primary with layout option set to sidebar left, it shows correctly on laptop but on mobile layout, sidebar goes down the primary content, while it should be first in order, coz its sidebar left set inside customize layout options
Hi and thanks for reaching out to us 
Could you please create a ticket https://themes.artbees.net/dashboard/tickets/ regarding your issue and provide WP Dashboard credentials? Thank you.
I have created single pages using elementor, the post list widgets have no styles maintained, i am trying to create two archive pages, but the anchor colors and font styles are not consistent with the templated imported. How to fix it, I need two archive pages with posts listing but styles are not according to global typography
Hi and thanks for reaching out to us 
Could you please create a ticket https://themes.artbees.net/dashboard/tickets/ regarding your issue and provide WP Dashboard credentials? Thank you.
supplied for foreach() in /home1/hgmana08/public_html/wp-content/themes/jupiterx/jupiterx/lib/admin/tgmpa/class-tgm-plugin-activation.php on line 2040
Warning: Cannot modify header information – headers already sent by (output started at /**/wp-content/themes/jupiterx/jupiterx/lib/admin/tgmpa/class-tgm-plugin-activation.php:2040) in /home1/hgmana08/public_html/wp-admin/includes/misc.php on line 1196
Help Ticket: https://themes.artbees.net/dashboard/Error 504 Ray ID: 53d72375fcd1db8c • 2019-11-29 19:55:19 UTC Gateway time-out
themes.artbees.net Host Error
I will request a refund for ELEMENTOR, very disappointed, the site breaks by itself. Unfortunately disappointed.
Hi and thanks for reaching out to us 
This is just a warning, not an error. Do you have debug enabled in your wp-config.php file? If so, please disable it and try to log in to your site again. As for the ticket system, it should work now. Please check. Thank you.
What can happen? From nowhere the site does not let you log in to the administration only shows this error, and nothing has changed. Very strange what is this TGMPA Plugin? Warning: Invalid argument supplied for foreach() in /**/public_html/wp-content/themes/jupiterx/lib/admin/tgmpa/class-tgm-plugin-activation.php on line 2040
I can’t log in to the system.
Warning: Cannot modify header information – headers already sent by (output started at //public_html/wp-content/themes/jupiterx/lib/admin/tgmpa/class-tgm-plugin-activation.php:2040) in /home1/hgmana08/public_html/wp-includes/pluggable.php on line 1251
Warning: Cannot modify header information – headers already sent by (output started at //public_html/wp-content/themes/jupiterx/lib/admin/tgmpa/class-tgm-plugin-activation.php:2040) in /home1/hgmana08/public_html/wp-includes/pluggable.php on line 1254
I can’t log in to wp-admin .
Hi and thanks for reaching out to us 
This is just a warning, not an error. Do you have debug enabled in your wp-config.php file? If so, please disable it and try to log in to your site again.
Hi, I I Installed Jupiter X a couple of days ago with no problems. Today I cannot login to my WordPress site. I get the following error…
Warning: Invalid argument supplied for foreach() in /home/customer/www/*.com/public_html/wp-content/themes/jupiterx/lib/admin/tgmpa/class-tgm-plugin-activation.php on line 2040
Warning: Cannot modify header information – headers already sent by (output started at /home/customer/www/*.com/public_html/wp-content/themes/jupiterx/lib/admin/tgmpa/class-tgm-plugin-activation.php:2040) in /home/customer/www/*.com/public_html/wp-includes/pluggable.php on line 1265
Is this causesd by the Jet Plugins? “(November 29, 2019): Fixed prevent php error on update DB”.
Hi and thanks for reaching out to us 
This is just a warning, not an error. Do you have debug enabled in your wp-config.php file? If so, please disable it and try to log in to your site again.
Hi I bought your theme today. Installed Jupiter X and I am facing error “supplied for foreach() ....”.
I tried raising a ticket to your customer support portal (https://themes.artbees.net/login/), but it is not allowing me to login.
Please help and suggest what should I do?
Hi and thanks for reaching out to us 
Can you show a screenshot where the full error is displayed? Try to create a ticket now, it should work. Provide WP Dashboard, FTP credentials for investigation. Thank you.
I will appreciate a refund please. I faced few breaks in the HTML and since I had a tough timeline, I moved on to another theme. I did wait for your reply for a day before moving on.
Hello,
You need request a refund at Envato: https://themeforest.net/refund_requests/new .
Hi Guys
i am trying hard to install templates its stuck on last step, i tried to hunt solution from forum not dedicated solution found, also tried to submit ticket but ticket system not working its showing blank, Please can you help
I have sent you email on info to get help i already wasted some days struggling with this need your prompt help
Thanks
Hi and thanks for reaching out to us 
The ticket system should work now. Please try to create a ticket again and share FTP, WP Dashboard credentials to check the issue. Thank you.
ARTBEES SUPPORT!! I am trying to submit a ticket on your website, but after I search for my question, then click “new ticket”, the content on the page disappears. I purchased an extension of support, here on Themeforest, and tried again after clearing my cache. Same result. I am unable to submit a ticket. Please help.
Hi and thanks for reaching out to us 
Please try to log in to your Artbees dashboard via Incognito mode of your browser and create a ticket. Thank you.
Hi! I can’t seem to figure out how to hide the scroll-top-button after scrolling down a certain amount on the page.
I found this function in the footer.php file:
function jupiterx_scroll_top_button() { if ( ! get_theme_mod( ‘jupiterx_site_scroll_top’, true ) ) { return; } }
jupiterx_open_markup_e( 'jupiterx_corner_buttons', 'div', [
'class' => 'jupiterx-corner-buttons',
'data-jupiterx-scroll' => wp_json_encode( [ 'offset' => 100] ),
] );
jupiterx_open_markup_e( 'jupiterx_scroll_top_button', 'button', [
'class' => 'jupiterx-scroll-top jupiterx-icon-angle-up',
'data-jupiterx-scroll-target' => 0,
] );
jupiterx_close_markup_e( 'jupiterx_scroll_top_button', 'button' );
jupiterx_close_markup_e( 'jupiterx_corner_buttons', 'div' );
jupiterx_add_smart_action( ‘wp_footer’, ‘jupiterx_replace_nojs_class’ );
By changing the offset value I can change when the scroll-top-button appears, but my php skills are not good enough to add a second value for when the button should dissapear.
Any help is very appreciated!
Hi and thanks for reaching out to us 
This requires additional customization which is beyond our basic support scope. You can create a request to Artbees Care team https://themes.artbees.net/artbees-care-wordpress-customisation-services/ to get more help. Thank you for understanding.
Hi, I have used crame template for jupiterx and I am trying to use built in footer template while going to Control Panel > Templates > Add New For footer, once template is added now i goto customize sections inside appearance and inside footer, i have selected custom option and newly added template from dropdown but still on saving i am seeing old demo footer, How can this be fixed ?
Hi and thanks for reaching out to us 
Please check the page editor in Pages > Edit page, look for Post Options section and open Footer tab, the custom footer template might be selected there. Set it to Default, so it’s loaded from Customizer. Thank you.
Hi, I am interested to purchase this Template, but before to purchase It, I need to know which is the visual buildier (maybe It is Elementor?), and if the Elementor is included with Its full licence. Thanks
Hi and thanks for reaching out to us 
In Jupiter X we provide Elementor as the main page builder, but it’s a free version. More features are added by our Raven plugin. https://themes.artbees.net/docs/what-is-raven/
Thanks.
You’re welcome 
Hi, will this license be unlimited? Can I use this for different websites?
Hi and thanks for reaching out to us 
You can use one license for one domain, but you can register the theme on multiple subdomains where the same main domain is used. Thank you.
Is the theme compatible with woocommerce 3.8 ?
Hi and thanks for reaching out to us 
Yes, you can update it. Don’t forget to create site back up before starting the update process.
i use avada w/wpbakery vc; is it possible to also use parts of your theme for individual elementor pages while keeping avada as main theme?
Hi and thanks for reaching out to us 
Unfortunately no, if you want to use some theme features, you need install and activate Jupiter theme, its features can’t be used with other themes. Thank you.
Hello,
So far things are looking good but I have one problem. I have an Elementor template as my default blog post layout. However, I have a specific series of posts that I want to use a different layout template on. At the moment the post is pulling from both templates (ex: showing 2 featured images, 2 titles, etc)
How can I fix this?
Hi and thanks for reaching out to us 
You can use Elementor Pro in this case and set Display Conditions for your templates so they are applied for specific posts https://docs.elementor.com/article/311-conditions .
Thank you for your reply, that seems like it should work. I don’t have Elementor Pro, unfortunately.
There is no way in the theme to select a template for specific posts?
Unfortunately no, only one template can be applied for all templates in the theme.
Hi, may i know why nobidy reply on my ticket? Please check this ticket number 99583
Hi and thanks for reaching out to us 
Your ticket was replied. Please check.
I had reply back please check again
Why the support reply is very slow..already more than 24 hours still nobody reply?
Hello,
We have large influx of tickets and that’s why our replies may be delayed. Your ticket will be answered soon. Thank you for understanding.
Do the images in the various galleries present also have the option of automatic synchronization? Example when I add new images to the folder via FTP, is the public side gallery synchronized after I add the images via FTP? Thanks
Hi and thanks for reaching out to us 
Unfortunately there is no such option. Please take our apologies.
This is not working – we have been trying to install it and it keeps breaking after a required plugin gets activated. There has been a critical error on your website.
Learn more about debugging in WordPress.
Hi and thanks for reaching out to us 
Please create a ticket https://themes.artbees.net/dashboard/tickets/ and provide WP Dashboard, FTP credentials for investigation. Thank you.