295 comments found.
this theme is listed under rtl iv purchase the theme and its not rtl 
Hello, considering purchasing this theme. Can you please confirm if it is fairly easy to add fields to the call to action below the slider ?
Thank you for your interest in our theme. You can add new block bellow the slider using wpbakery page builder We are working on our new design update version 3.x which will build with Elementor. Thank you
Hi. Need help. On mobile menu, I would like to display the dropdown items on hover instead of click. And also, I noticed on my theme, when you are viewing a blog post, the dropdown items do not work. Hoping for your response. Thank you!
Thank you for your purchase. Sorry to inform you there is no hover effect in mobile it is click or touch .you can check real mobile device.not by realize the device in windows Secondly, for blog post issue open ticket in our support system https://support.smartdatasoft.com our technical support team will help you. Thank you
Hi Your ticket system is not working. Comes up with a error when you try to submit a support ticket!!
We need to know how to get our contact page to look like the demo contact page. The form does not site to the right and how do we add the icons for the contact details?
Thanks Rob
Please open ticket in https://support.smartdatasoft.com our support team will help you.
Thank you
Your support ticket system is not working so I can’t submit a ticket ;(
Hello, did you try to create ticket with your envato account, from where you purchase. After that select your desire purchase product or code to open ticket. I just check it is working file. Can you clear cache an try again. If problem exist email me from our profile page with your site access, problem URL and screen shot. We will reply you tomorrow at the morning. Today out office time is finished. Our support time is gm+6, 7am- 4pm Thank you
Yes done all that says Error 500 Internel error
have sent from your contact form in profile page
We have replied you Thank you
“This licence active in Another Site” How to update it, because i am only use this theme for my one site
Please open ticket in our support system our team will help you. Did you install in your life and reinstall that without deactivate
Thank you
Hi. How can I hide the author name on the posts page?
It can be done vai css. Open ticket in our support system our team will help you to do that. Thank you
Hi there, I just updated your theme and required plugins, and now all the spacing across our site is off. For example, images in the left column of a two column row are stretching to fill the whole row width. Any idea how to fix? Thank you.
Please update theme and plugin and then clear your cache and check. Open ticket in our support system if you have the issue after did this work. Thank you
I had already updated and refreshed the cache. It was the update that caused all the issues. Do you have any other suggestions? Thank you.
Did you modify any file in theme ? for your customization. Because our theme and plugin coded update will not effect any site issue. Please open ticket in our support system with your site information and screen shot. We will investigate that. Without investigate it is difficult to give any solution. Thank you
No we didn’t make any customisations. I’ll send through a ticket. Thank you.
Hi. Can you tell me how to edit loading page screen. I want to change / remove only text “loading”.
?????
Sorry for late, we are in vacation due to Muslim Eidul fitr festival. You can disable the option from theme admin. Thank you
I know how to disable it, but I don’t want to disable loading page screen, I only want to delete text part “loading”. Animation should stay. Can you tell me where is located this file?
Please open ticket in our support system our team will help you. I am in vacation. Thank you
Hi, I already opened a support ticket for this issue but it’s been more than 24 hours and I have not heard from you guys. It’s about my license. I originally had my license activated on my local machine but I now want to use it on my client’s hosting server. I deactivated the license on my machine and I tried activating it on the new server but it won’t activate. My support ticket number is #5628, by the way. Thanks.
Hello, Please wait our support team will answer you on time. We have start our office few hours ago. Our support time is GMT+6 , 9am-6pm Thank you
whats new on the new update?¡
We have made theme gutenberg compatible.
Installed the demo content and making edits but the edits are not saving! Please help!
Please open ticket in our support system with your site information. Our technical staff will investigate the issue. https://support.smartdatasoft.com Thank you
i really need to buy the theme but im not ubale to make the payment !! please help me with this
Please try again. The payment system is managed by envato . Thank you
Hello, my client buyed your theme and this says: Your theme (Electrician) contains obsolete copies of some WooCommerce template files. These files can be taken into account to ensure that they are compatible with the current version of WooCommerce. Suggestions to solve this:
Update your theme to the latest version. If there is no update available, contact the author of your topic to ask about compatibility with the current version of WooCommerce. If you copied over a template file to change something, then you have to copy the new version of the template and apply new changes.
Hello. If you do not use WooCommerce file that will not a problem. If you have any issue open ticket in our support system our team will help you asap. We will soon update WooCommerce Template file Thank you
How do you update this theme. It has become buggy all of a sudden and our support has been expired for a year now.
Hello, we have update the theme all time, please use envato plugin to update your theme and plugin. If you want our support team to investigate your issue, extend your support pack we will investigate. Thank you
There is any way to use the pop-up contact with gravity forms, instead of contact form 7? That will be very helpful. Thank you.
Hello, chioibasu Right now there is no option to use other than contact form7. If you open ticket in our support system. Our technical team will customize the short code for you to use any custom shortcode. Thank you
Redux Framework Warning select2-css CDN unavailable. Some controls may not render properly. Please wait a few minutes, then try refreshing the page. Unable to load some remotely hosted scripts..
Redux Framework Warning select2-js CDN unavailable. Some controls may not render properly. Please wait a few minutes, then try refreshing the page. Unable to load some remotely hosted scripts..
Redux Framework Warning ace-editor-js CDN unavailable. Some controls may not render properly. Please wait a few minutes, then try refreshing the page. Unable to load some remotely hosted scripts..
This is what I’m getting when I go to the Electrician Options
Hello, Will you update your theme and all plugins with latest version and then check. We didn’t got any issue related to this in our development site and also in live site. You can open ticket in our support system. Our technical expert will investigate the issue asap. Thank you
The warning messages have only started displaying since the updating everything
Does your theme support russian language?
You can easily translate our theme in Russian with po editor. Thank you
I wrote to support, but maybe you can help me real quick.
Is there a way to move the sidebar on the Services page to the right instead of the left?
On mobile devices the sidebar loads first and so it looks bad.
I have replied your ticket already. Thank you
Great thank you. I will leave a review
Hello, First, congratulations on your “Electrician” theme. I’m a little annoyed, because I installed my license number on a first installation to test it, that I erased to move it elsewhere on the same server and replaced the domain name of “my_site_elec.com” to “my_site_elec.fr”. My problem is that now, I do not know how to transfer my license number to “my_site_elec.fr”, because I have the following message: “This license active in another site”. Please help me ….
Hello, our licence system is implemented to stop mass piracy of our item. Please share your domain address in our support system. They will remove your old activation licence code. Before activate new site you need to deactivate the licence.
Thank you so much for responding so quickly. However, abdur rahim from SmartDataSoft Support has already and very quickly solved my problem. I thank you all for your professionalism and speed. Yours truly
Glad to know your issue is resolved. Do not forgot to rate our theme 5 start to help us. If you have suggestion to improve our theme , do not hesitate to inform us. Thank you
I bought the theme, I contacted you for a while but you do not answer
Did you contact with our support system https://support.smartdatasoft.com , if yes our support team will answer you. Sunday is our weekend. Our support time is gmt+6 9am to. 6pm Thank you
I contacted you since December 13 but no answer, yet two simple questions
Hello, our all ticket answered within 24hours max. Please check your email spam or log in our support system then check your ticket status. Maybe you have missed our reply. If you give me your ticket no, I will check and inform you it was answered or not. Thank you
Ticket ID: #(16249)
Hello, There is no ticket in our system. Our new support system was introduce many month ago which is https://support.smartdatasoft.com , i think you have create ticket in our old system zendesk. Which was no longer managed.
