26686 comments found.
when I try to register to import a demo it stucks on the “please wait …” and stays there. What should I do?
Hi there,
I would kindly ask you to send us a mail at helpcenter@qodeinteractive.com providing your website URL so our support team can investigate this on your end.
Thanks.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
HI, I’ve just seen that there is a possibility to get your theme for UNLIMITED domain usage. This is very different from the one-site-usage here on envato. Could you tell me more about the correctness of this wp starter pack offer? wpstarterpack.com
Hi there,
You can purchase our theme through Envato only, and you can read about there regular licence and extended licence here. Thank you for notifying us about this for sure and we will take all steps needed to report this.
If you have any additional questions about our theme do not hesitate to ask.
Thanks.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, yes I know your licences and that’s why I am writing. You should report this offer of the starter pack. I think many people could get cheated.
Hi there,
Thank you once again, and it will for sure be reported. No need to worry.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
ok
How do I ask a question? I just have buy the support
Hi there,
Once you purchase our theme you have 6 months of free support which you can take advantage of. For sure our support team will be there for you trying their best to help you.
If you need to submit a request I would kindly ask you to do it at our help center where you will need to register first in order to submit a request.
I hope I could help!
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
The SAVE AS TEMPLATE button no longer works. If I click, the window does not exit to assign a name and save
Hi there,
If you are referring to saving a template on WPBakery Row, there is an conflict with the latest WordPress and WPBakery plugin and we are hoping that it will be resolved very soon, which will for sure be included in our theme update. In the meantime you may save the whole page as an template and you can for example copy the code from that row and paste to the place you would like to have it.
As we said we do hope this will be resolved really soon.
Thanks.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
yes, I’m referring to that … I imagined it was WPBAKERY’s fault … we await the update then.
Hi there,
Please do so and we do hope that it will be resolved soon.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Thanks to you for always quick answers … always precise … You are the TOP …
Hi there,
Thank you for you kind words, it means a lot as we always strive to make our customers pleased.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi,
We need to know how to stop the footer sticking to the bottom of the page please? This refers to bridge theme.
Thanks
Hi there,
The only thing I can think of is the use of Uncovering footer. So if you have this on your end please go to Qode Options > Footer and either disable or enable it in order to get the appearance you prefer.
Here is a screenshot of our theme options
If you need any further assistance I would kindly ask you to submit a request at our help center and our support team will be happy to help.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Thanks but we don’t want that functionality, we just want the footer to not stick to the basline. We are happy to change coding if needed, stylesheets etc, just cant figure out how to do it so will need help to make the theme function as we need it. It should really have an option in the admin area to disable footer sticking to bottom of window.
Hi there,
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access where you describe exactly what you would like to accomplish and one of our support agents will be happy to help.
Thanks.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Is there any way to disable theme options which are not used to speed this theme up? I’ve seen some themes that allow you to disable individual theme elements not in use. I’ve ran a few speed tests and the demos take forever to load.
I’m very familiar with optimizing themes, and after optimizing, the slowest this should take should be under 3 seconds.
Hi there,
There is no option disabling theme options you do not use within our theme. You may find in Qode Options > General that you can disable JS scripts https://www.screencast.com/t/0JH0Nvxow1KD and that is what we can offer within our themes options. However you may check our article on how to speed up your website here.
And if you still encounter issues I would kindly ask you to submit a request at our help center and our support team can check your website and provide you with more detailed suggestions on what you can do to improve your site speed.
Thanks.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Thank you for your reply, I just realize that my client has an older version and he will probably need to renew his license.
Did you guys add more elements to the theme after version 16 that might slow down the site even more? Or can I expect cleaner code that will make the site load faster. If so, then I’ll have him get a license so we can get support.
Hi there,
You should know that every theme update serves for sure as improvement of the theme. A lot has happens since version 16 though and you are always able to see all improvements, additions and changes that has been added in our themes changelog.
In order to update the theme you can follow the steps from our article here.
I hope this helped.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
i have installed one demo in localhost and i am trying to test another one, in another folder, but i cant (Code is already registered for other domain).
OK now i’ve seen that i am allowed to do only one installation of the theme. How can i test other installations? And after i finish the website am i allowed to transfer from localhost to a live domain and be able there to continue customize the website?
Hi there,
You will have to deregister the first theme in order to be able to register it on another domain/subdomain. Please check our article about registering/deregistering the theme here
I hope this helped and if you have any additional questions I would kindly ask you to submit a request at our help center and our support team will be more than happy to help.
Thanks.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
OK thanks. When i deregister a theme, that means that the website will not work with this theme any more or that i will not be able to customize the theme? I am asking this because i want to build 2-3 demos for my client to decide.
Hi there,
If you need to showcase the theme to your client you can always use our demo pages for that purpose, simply so they can get a better grip on how the different demos look like.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Have updated the theme and now have the message: “Error thrown Call to undefined function qode_envato_wordpress_toolkit_installed()”. How do I fix this?
Hi there,
You are using an outdated version of Envato toolkit plugin and you will need to navigate to wp-content/plugins and completely remove the folder named Envato toolkit.
And if you would like you can install the Envato market plugin which is their latest plugin, to receive automatic updates.
So please do so and if you still encounter issues I would kindly ask you to submit a request at our help center and our support team will be more than happy to assist.
Thanks.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello.
I am looking at the “Music Magazine” and “Pop Music Magazine” demos, and I do not see a search bar or search icon option at the top of the page, or anywhere on the page for that matter?
Am I able to add that to the navbar or somewhere at the the top of the page so my visitors can look up their desired topics?
Thanks!
Hi there,
Thanks for taking an interest in our theme!
You should know that these demos serves for demo purpose and I can say that search bar is for sure available within the theme and you will for sure be able to add it at the top of the page using the Widget areas in Appearance > Widgets https://www.screencast.com/t/byl5yhRHBcw
As well as you may enable the Search in our options > Qode Options > Header > Qode Search https://www.screencast.com/t/IdGp2pjra8I hope this helped and if you have any additional questions do not hesitate to ask.
Thanks.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
how someone can send you help ticket? there is no way via chat this error : https://prnt.sc/q6una8
via support ticket another. pls fix the support system or help here.
i need to import Hospital demo for Bridge theme which i am not able to do. how to approach you ?
Hi there,
We can see that you have contacted our support by chat as well as you have created a request through chat. If you would like to submit a new request you can always do this by visiting our helpcenter where you will need to register first in order to submit a request.
As for the import please check our article about how to import demo content here and if you still encounter issues then I will kindly ask you to submit a request and our support team will be happy to help.
As we can see now your ticket has been located and answered so please continue the conversation with our support agent.
ThanksDon’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, can you please help me on my site when click on any page it is coming pop up saying “page not found” it was working good before and all of sudden today showing this…please advice how to fix this? here is screenshot https://monosnap.com/file/0gQhcWy1EtgUdtSPmPMTTDEmVPt56D
Hi there,
Once visiting your site I can see this message: https://www.screencast.com/t/Ovlw6NoNsh
So please check our article about recommended PHP version and resources which you can set on your end here
As well as I can suggest you to try to reset your permalinks in Settings > Permalinks.
If you still encounter issues I would kindly ask you to submit a request at our help center and our support team will be more than happy to help.
Thanks.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Any known problem with Qode Twitter Widget? I’m only getting „Couldn’t connect with Twitter“.
Have tried deleting all API info in options.php and connected again and again, but nothing seems to help. Would be very thankful for a hint!
Hi there,
Please check our articles about it here As I can see that you have tried to reconnect with your twitter through options.php.
Also important notice is that you should check if your theme is up to date. To update your theme please follow the procedure from our article here I hope this will help and if you still encounter issues I would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, I just bought your theme some days ago and it’s impossible to validate it in your dashboard stucking in Please Wait… I openened a ticket and i have no answer. I need to work on this site and this issue block me. Can you please, push up the priority of my ticket. Thanks Marcello
Hi there Marcello,
We can not find any ticket from you with your Envato account so please provide us with the ticket ID.
Thanks.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi,
Jovana answered me yesterday, and not solved this issue.
I’m always stucked and i can’t work on my client’s project because your theme has problems with OVH.
“OVH (your ISP) is a French data center that we’ve had substantial numbers of malicious actors from, and that is why we had to block all access from their IPs.
We have contacted our hosting provider about this and waiting on a reply from their side to be able to see if the risk is clear and if we will be able to unblock those IPs.
I hope that this will be resolved soon and we’ll get back to you as soon as we have a report from our hosting provider.
Thank you for your patience.”
All my clients’s websites are build with “Bridge” and are under OVH and now, i can’t update them because we can not validate the licences.
Can you please, solve this problem this morning.
Thanks
Marcello
Ticket ID #8399
Hi there Marcello,
We have located your ticket on our support forum and can see that it has been answered to. So please follow the guidance you were provided and I hope this will be resolved very soon.
Thanks.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Please, follow this ticket in high priority. Not solved at this moment. Thanks
Hi there,
As we can see your request has been answered and our agent is doing its best to help you with this so please keep the conversation with our support agent.
Thanks.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Will you intent to use open street map at a future update? Google maps api charge after a number of views and openstreetmaps.org will be a good solution.
Hi there,
Thank you for your suggestion and it will for sure be considered. You should know that you can always use it as a 3rd party plugin and you may add a iframe on the pages if wanted, however when it comes to 3rd party plugins we can’t unfortunately guaranty compatibility with the theme, but you are always opt to try this on your end.
Thanks.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi there, and thank you for your amazing theme! I just buy the Bridge theme. I have trouble with my registration in Bridge Dashboard. I enter my purchase code and email and it doesn’t work, the page remains frozen. And In System Information: “PHP Post Max Size : 130M The current value is insufficient to properly support the theme. Please adjust this value to 256 in order to meet the theme requirements.” Can you please help me? I need to import a demo.
Thank you
Hi there,
Thank you for your kind words! Please check our article about registering and deregistering the theme here
And when it comes to the demo import please check our article about it here
also if you still encounter this it is rather server related so I would kindly ask you to submit a request at our help center and our support can check this on your end.
Thanks.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi. I’ve used my license to create a site on a subdomain – then made it live – deleted the subdomain however the license was attached to it. Please can you resetit?
Hi there,
Please check our article about registering and deregistering the theme here and if you still encounter issues I would kindly ask you to send us a mail at helpcenter@qodeinteractive.com and our support can check this on your end.
ThanksDon’t forget to sign up for our newsletter and be the first to find out all the latest news.
Undefined index: thin_icon_only_font_family in /home/users/e/evgenylebedevv/domains/evgenylebedev.ru/wp-content/themes/bridge/functions.php on line 144What can i do?
Hi there,
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.
Thanks.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Thnx
Hi there,
Our support team is there to help!
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi,
How can I get the slider to auto play background videos on all slides? I have 3 slides with video backgrounds but only the first video plays. The other 2 slides show a a still image with play button behind my centered text.
Hi there,
Our Qode slider supports video slides, and you can see video slide in our Bridge Original (2nd slide) http://demo.qodeinteractive.com/bridge/.
Also Revolution slider is bundled with the theme and you can also use it for this purpose since plugin supports video background for slides and this is covered in plugin documentation here
If you still encounter issues I w ould kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello! I want to know if I can only the elements of a specific subcategory. When I open my portfolio it automatically shows me all the elements of the mother category.
Hi there,
We are not sure what element exactly you refer to and we would need a bit more explanation from your end. As well as your website URL would help.
If you refer to portfolio list you should know that if you create a category, and set subcategories to it, then once you select your portfolio list and your Category it will list all subcategories on it. I hope this helped and if you have any additional questions I would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I want to install the coming soon demo while I work on a different demo on the backend, is this possible?
Hi there,
You do not need to install a demo for the coming soon page. Once you have imported the demo content and activated all our themes plugins you will find in Qode Options > Maintenance Mode ability to activate the maintenance mode or not. Once this is on your coming soon demo will be active. https://www.screencast.com/t/AXpXqL5q And you may continue working on your demo and customize it in the backend, while the maintenance mode is active.I hope this helped and if you have any additional questions I would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
So when I turn in Maintenance mode, the coming soon demo will automatically appear? How do I edit the coming soon page if I do not actually import it?
Hi there,
If you enable Maintenance mode you will have the option to select your page that you prefer to set. ask you to submit a request at our help center and our support team will be more than happy to assist. This page needs to have landing page template set in Page Attributes https://www.screencast.com/t/MgJ65lOor in order to be recognized in Qode Options > Maintenance mode.So you can either build your own page and set the Page Attributes to Landing page and you will be able to choose it from the drop down once Maintenance mode is enabled in Qode Options, and if you prefer to have one of our Maintenance mode templates then I can suggest you to import your demo content with the demo you wish to work with and import as well the Maintenance mode demo as it is only one page and there should not be any trouble.
Thanks.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
