23226 comments found.
Hi Sir, Cart page not refershing after i purchased a product in shop 19 demo. Cart page not cleared after i purchased a product. How to fix this issue.
Please helpme
Hello,
Please make sure that you are using the very latest version of the Theme and Plugins, If not then please update the Theme and Plugins, and if yes then please once check with deactivating all the third party plugins and check your site, hope your issue will solve and then again you have to activate all the third party plugins one by one and check which one is creating an issue on your site, and if this also does not solve your issue then please check with cache, you have to first flush your server cache and then deactivate it and then you have to remove your site cache and deactivate cache plugins and finally check your site after removing the browser cache, Hope this will solve your issue and if still the issue will be there then remain your site all the third party plugin deactivated and contact us via our support system with your site WP Admin Login details so we will check it for you.
Best Regards.
Hello, please fix bug with translation for mini cart with next updates. For example german site – impossible to add translate in porto-de_DE.po for “items” if 2 or more items in card https://prnt.sc/q86wdc . Possible only to add translate in porto-de_DE.po for “item” if 1item in card https://prnt.sc/q86w5q . I have 5 different languages sites. This problem on all sites. Possible only to change mini-cart.php, ( ‘%d ITEM’, ‘%d ITEMS’, $items, ‘porto’ ) but each update porto theme %d ITEMS return
Hello,
I think you have some mis-understanding, Porto WordPress provides the functionality for translating each and everything and you can translate the ITEM word singular/plural by translating it into the Theme Language files as showing in this screenshot: https://pasteboard.co/IKt0cec.png
, If you are unable to do it, then please contact us via our support system with your site WP Admin Login details so that we’ll check it for you.
Best Regards.
64169 Increased new page waiting for reply
How to change homepage shop_banner image in shop demo 19 porto?
Hello,
Please edit your Home Page and you will find Text Block element, edit it and you have to change the image from design option as showing in this screenshot: https://pasteboard.co/IKqZKkQ.png
Best Regards.
How to change homepage shop_banner image in shop demo 4 porto?
Hello,
Please edit your Home Page and you will find Porto Ultimate Content Box element, edit it and you have to change the image from its option as showing in this screenshot: https://pasteboard.co/IKRQeVX.png
Best Regards.
Hi team,
From the yesterday i’m facing this issues on my wordpress website product detailed page images not loading.
Error on console: (index):195 Uncaught TypeError: $(...).yithautocomplete is not a function at HTMLDocument.<anonymous> ((index):195) at i (jquery.js?ver=1.12.4:2) at Object.fireWith [as resolveWith] (jquery.js?ver=1.12.4:2) at Function.ready (jquery.js?ver=1.12.4:2) at HTMLDocument.J (jquery.js?ver=1.12.4:2)
Url : http://maulijewels.com/product/1-80-ct-morganite-diamond-engagement-rings-bridal-set-14k-gold/
Hello,
Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.
Best Regards.
i have purchased the theme on different account can i purchase now support in this account
give the detailed steps for purchase the support
Hello,
No, you have to purchase the support extension with the account you have purchased this Theme and then contact us with that Account as well.
Best Regards.
Does the theme support adding video embeds to product pages?
Hello,
First of all, thanks for showing your interest in Porto WordPress.
You can add the video on Product page in Description and also at Content top, Content Bottom as well using Theme Options but not at the place of featured Image, for that you have to use any third party plugin for it.
Best Regards.
I would like a footer widget width that is not the same. I would like col-6 col-3 and col-3. I cannot seem to achieve this. With Porto HTML theme it was very simple, I could just code it. Here I have to find the settings but I can’t find it.
Hello,
First of all, This platform is for Porto WordPress.
And you can change/set the Layout for the Footer from Appearance >> Theme Options >> Footer as showing in this screenshot: https://pasteboard.co/IKp6U6u.png
And then you have to add/insert/set widgets under Appearance >> Widgets >> Footer 1,2,3 as showing in this screenshot: https://pasteboard.co/IKp7jKY.png
Best Regards.
Does the theme offer custom attribute filtering, easily?
Hello,
First of all, thanks for showing your interest in Porto WordPress.
Yes, You can easily Create Custom Attributes from Products >> Attributes and it can be easily filtered as well.
Best Regards.
Hi! I can not understand how to change the appearance of blocks on the portfolio page? I do not like the size of the images, it is very large. Where can I customize the appearance of the blocks displayed on the portfolio page? If you look at the page https://99.python-studio.ru/cases/, then there are some projects display as I need – Corporate Consulting, and another display is quite different, as I do not need – Project 8.
How do I make all portfolios on the preview appear as corporate Consulting portfolios???
The picture is cropped at the edges, and I need it not to be cropped.
Hello,
This is because of the layout of the Portfolio, You have to select the layout with complete Image for the Portfolio Archive Pages from Appearance >> Theme Options >> Portfolio >> Portfolio Archives as showing in this screenshot: https://pasteboard.co/IKfDIPu.png
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 04/08/2019. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
I have chosen exactly as in your screenshot, but still I get the display is not as it should be. support extension I will buy, but now the question is very urgent. Can you tell me where else to look? This “Portfolio Archive Pages from Appearance > > Theme Options >> Portfolio >> Portfolio Archives” does not help.
Hello,
This is the only option for it and it is working perfectly fine at my end, please make sure that you also have Installed and Activated the Dynamic Featured Image plugin as well and if yes then please regenerate the Image Thumbnails as well.
And try to switch between the layout of the Portfolio and see the changes, Otherwise, please contact us via our support system with your site WP-Admin Login details so we will check it for you but after extending your support extension.
Best Regards.
Hi,
I have two problems in configuring the Porto theme: 1. I have set the option Header builder in my site. Unfortunately, the homepage is correct if I am logged in as an administrator. If I am not logged in the page looks different. 2. minicart is not visible in the header, in fact it is not seen at all. My cart page is working.
I mention that I use an Apache server with the latest version of wordpress, woocommerce 3.8.1, PHP 7.3.11, Maria DB 10.3.20 My site is https://ttmarket.ro. Thanks!
Hello,
Please go to Appearance >> Theme Options >> Header >> Header Type and select “Select Header” as ”Header Builder” then it will show your created header which you created using header builder feature, Please see this screenshot: https://pasteboard.co/Ij1og80.png
and the header which you have created you will find those under Customize >> Header Builder as showing in this screenshot: https://pasteboard.co/Ij1oT6Y.png
Hope it helps and all clears.
Best Regards.
Hi, I guess you didn’t understand what I wanted to tell you. 1. The site looks one way if they are logged into the admin panel https://pasteboard.co/IKqKGAF.png and another if they are not logged into the admin panel https://pasteboard.co/IKqK9c1.png. 2. I mention that I use a header built by me. Please help.
I found the problem. If the Transparent menu option is activated my site displays in one way if I am logged in and otherwise if I am not logged into the admin panel. Please resolve. Below you have a printscreen with the respective option. https://pasteboard.co/IKqXnXT.png
Hello,
Can you please contact us via our support system with your site WP Admin Login details so we will check and solve it for you.
Best Regards.
I made a ticket for that. #64450
Hello,
Please be patience once your support ticket will resolved you will get the reply of your support ticket till that please be patience.
Thanks for your understanding.
Hello,
Please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
#header .header-contact {
border-right: 0 !important;
padding-right: 0 !important;
}
Best Regards.
Does the interface support translation into Russian?
Hello,
First of all, thanks for showing your interest in Porto WordPress.
Yes, Porto WordPress is fully translatable in any of the Language, and also the Interface is also translatable.
Best Regards.
Hello, in the Shop Demo 18: how do I change all the background images on the first page? For example, the first one on top, with a running man. I can’t find an option for that, sorry…
Solved by myself, nevermind.
Sound’s Great!!!...
You are the best..
hello, i have multiple landing pages, but when you click on the logo in the left in the menu, it takes you to the homepage, i want to set it when you click on it to keep you on the same landing page, how can i do that?
Hello,
Sorry to say that but this is not possible using Theme Options, This requires customization. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend to contact our customization team for paid customization services or hire a developer.
Best Regards.
I can not remove the phone from the top, already deleted the value of Theme Options / Header / Contact Info. Where else can I change?
Hello,
You are using the Header Built using Header Builder Functionality. Please go to Appearance >> Theme Options >> Header >> Header Type >> Header Builder and you will find the HTML there for the Contact Info and you have to remove it from there as showing in this screenshot: https://pasteboard.co/IK6CfE6.png
Best Regards.
Good Morning,
I need to center the Featured Products, Best Selling Products, and Latest Products at the bottom of the Single Product page. Can you please explain how I am able to do so?
Thank you
Hello,
Please go to Blocks and create a new block and add/insert/set/use particular elements in it as per your requirements: https://pasteboard.co/IK6zBBJ.png
Now after saving that Block, You have to Quick edit the Block and copy the Block Slug Name.
Now go to Products and edit the particular product, Scroll below, you will find view Options and under View Options, you will find:
Content Top
Content Inner Top
Content Inner Bottom
Content BottomYou can paste the Block Slug name in any of the listed options and it will work for you.
Best Regards.
Thank you, very much appreciate it.
Most Welcome!!!..
Hi, how can i change my licence domain? I dont use old domain.
Hello,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Best Regards.
Thank you
Most Welcome!!!..
Hello,
Please make sure that you do not have the wrong HTML code under Appearance >> Theme Options >> General >> HTML Block, Like I tried to reproduce that error as showing in this screenshot: https://jmp.sh/CLkQ2Ys
Otherwise, this may be any third party plugin issue, Please deactivate all the third-party plugins and check your site after removing the browser cache, I hope your issue will solve and then again you have to activate all the third-party plugins one by one and check and which one is creating an issue on your site.
OR contact us via our support system with your site WP-Admin Login details so we will check it for you.
Best Regards.
hi – is it safe to update to WP5.3? thanks
Hello,
Yes, The laest version of the Theme 5.1.1 is fully compaitable with the latest version of the WP 5.3.
Best Regards.
Hello, I am suspecting there is a bug with WP Bakery’s front-end editor. The page never loads and all that is rendered is a greyed out page with a cross-origin JS error (Uncaught DOMException: Blocked a frame with origin “https://www.ozolle.com” from accessing a cross-origin frame. at Object.vc.build (https://www.ozolle.com/wp-content/plugins/js_composer/assets/js/dist/frontend-editor.min.js?ver=6.0.5:10:288611) at https://www.ozolle.com/wp-content/plugins/js_composer/assets/js/dist/frontend-editor.min.js?ver=6.0.5:10:289054). I have disabled all the plugins but still no luck. Theme is used with Woo-Commerce. Thank you
Issue has now been resolved, thanks. The cause was an SSL X-Frame Header setting in the apache server. Had to modify /etc/apache2/conf-enabled/ssl-params.conf to resolve the issue as it had nothing to do with Porto Theme nor WP Bakery. All looks well and good. Thank you
Sound’s Really Great!!...
You are the best…
And thanks for sharing the solution here on the Forum, I am sure it will help other Customers as well who will face the same issue.
Best Regards.
