Discussion on Porto | Multipurpose & WooCommerce Theme

Discussion on Porto | Multipurpose & WooCommerce Theme

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23241 comments found.

hi how can i change my header colour its seems not compitable with APM how can i change the colour?

Hello,

You can change the header color from Appearance >> Theme Options >> Skin >> Header as per your requirements.

Best Regards.

I have a problem. I can’t install a plugin. It gives an error. The name of the plug-in is Porto Functionality.

“File download failed. A valid address was not provided.

The plugin is not active. This theme requires a higher version of Porto. Please update the plugin.”

How to install.

Hello,

Please make sure that you are using the very latest version of the Theme. If no then please update the Theme first and then try to Install the plugin and if yes then please go to Porto >> Theme License and deactivate the Theme from there and then again activate the Theme with same purchase code and then try to update the plugin I am sure you will not finds this issue anymore. If yes then please contact us via our support system with your site WP Admin Login details so we will check it for you.

Best Regards.

I’m Trying to install the porto theme, every time I install the porto functionality plugin the site crash and the following message appear: There has been a critical error on your website. Please check your site admin email inbox for instructions. Learn more about debugging in WordPress.

Please assist in solving this problem

Hello,

This is your site Memory issue, Please contact your hosting provider and ask your hosting provider to increase the Memory of your site and it will solve your issue.

Best Regards.


Hello, Please note that we have increased the website memory, but still we are getting the below message:

Warning: require_once(/home/omurtada/public_html/josiamo.com/wp-content/plugins/porto-functionality/shortcodes/shortcodes/porto_google_map.php): failed to open stream: No such file or directory in /home/omurtada/public_html/josiamo.com/wp-content/plugins/porto-functionality/shortcodes/porto-shortcodes.php on line 227

Fatal error: require_once(): Failed opening required ’/home/omurtada/public_html/josiamo.com/wp-content/plugins/porto-functionality/shortcodes/shortcodes/porto_google_map.php’ (include_path=’.:/opt/cpanel/ea-php71/root/usr/share/pear’) in /home/omurtada/public_html/josiamo.com/wp-content/plugins/porto-functionality/shortcodes/porto-shortcodes.php on line 227 There has been a critical error on your website. Please check your site admin email inbox for instructions.

Learn more about debugging in WordPress.

Hello,

Please contact us via our support system with your site WP Admin Login details so our experts will check it for you and provide you the best possible solution for it.

Best Regards.

Possible to improve (auto detect Visual Composer & Shortcodes auto toggle) speed optimize wizard on next release?

Possible, I’m not demanding! So that’s a huge difference!

Second, why develop a speed optimization on wpbakery modules? Do you know how much modules exist? No! Because the user must select what to disable. That’s impossible to achieve without a auto detect solution that you ignore to implemente on your code.

Hello,

We have added our own elements in WP Bakery and also all the elements under WP Bakery is added under Porto >> Speed Optimization Wizard >> JS Composer and sorry to say that but there is no auto detect solution for that now, I am forwarding this to our development department for considering to add it in the theme, but I am not giving you the guarantee for that because please note that a theme cannot satisfy all requirements as it may occur theme heaviness. Sometimes it may require your own customization. So if the development department finds it fit with the theme environment then surely they will look through it.

Thanks for your understanding.

Hi,

1. How can I insert/add an external URL to a post ? 2. How can I edit “Read More” button ?

Hello,

1. You have to edit the particular Post and then set the External URL in the External Field and also make sure that your Post must have Link Format as showing in this screenshot: https://ibb.co/7NRdmBN

2. You have to change it by translating/changing it into the Theme Language files and you can use Loco Translate plugin as well: https://ibb.co/rMD7D41

Best Regards.


So what code will we use for this situation. There are no menu separator lines in the demo setup.

noline

Hello,

Then please contact us via our support system with your site WP Admin Login details so we will check it for you.

Best Regards.

I sent the necessary information.

Hello,

We already replied support ticket, please check your support ticket reply and reply to your ticket accordingly and please do not panic about support tickets here, once your issue will resolved you will always get the reply of your support ticket.

Best Regards.

hi since yesterday my wp-admin page can’t access due to wordpress 5.2 set my page into recovery mode, In this case, WordPress caught an error with your theme, Porto.

First, visit your website (https://bentleymusic.com/) and check for any visible issues. Next, visit the page where the error was caught (https://bentleymusic.com/wp-admin/post-new.php?post_type=product) and check for any visible issues.

Error Details

An error of type E_ERROR was caused in line 45 of the file /home/bmacom/public_html/bentleymusic.com/wp-content/themes/porto/inc/lib/woocommerce-swatches/classes/class-product-swatches-tab.php. Error message: Uncaught Error: Call to a member function get_type() on boolean in /home/bmacom/public_html/bentleymusic.com/wp-content/themes/porto/inc/lib/woocommerce-swatches/classes/class-product-swatches-tab.php:45 Stack trace: #0 /home/bmacom/public_html/bentleymusic.com/wp-content/themes/porto/inc/lib/woocommerce-swatches/classes/class-product-swatches-tab.php(27): Porto_Product_Swatches_Tab->render_product_tab_content() #1 /home/bmacom/public_html/bentleymusic.com/wp-includes/class-wp-hook.php(286): Porto_Product_Swatches_Tab->product_data_panel_wrap(’’) #2 /home/bmacom/public_html/bentleymusic.com/wp-includes/class-wp-hook.php(310): WP_Hook->apply_filters(NULL, Array) #3 /home/bmacom/public_html/bentleymusic.com/wp-includes/plugin.php(465): WP_Hook->do_action(Array) #4 /home/bmacom/public_html/bentleymusic.com/wp-content/plugins/woocommerce/includes/admin/meta-boxes/views/html-product-data-panel.php(53): do_action(‘woocommerce_pro…’) #5 /home/bmacom/public_html/bentleymusic.com/wp-content/plugins/woocommerce/inclu

i had tried a lot method still can’t login into admin page. and if i follow the link send by email , but it showing “Recovery Mode not initialized.”. i stuck at login page,

Hello,

Please make sure that you are using the very latest version of the Theme and Plugins, If not then please update the Theme and Plugins, and if yes then please once check with deactivating all the third party plugins and check your site, hope your issue will solve and then again you have to activate all the third party plugins one by one and check which one is creating an issue on your site, and if this also does not solve your issue then please check with cache, you have to first flush your server cache and then deactivate it and then you have to remove your site cache and deactivate cache plugins and finally check your site after removing the browser cache, Hope this will solve your issue and if still the issue will be there then contact us via our support system with your site WP Admin and CPanel Login details so our experts will check it for you but after extending your support extension because your support was expired from 31/08/2017.

Best Regards.

why your currency converter don’t work?

Hello,

First of all, you are using an old version of the Theme, So you have to update the Theme and Plugins and WP first and then follow point # 6 written in this article:

https://smartwave.freshdesk.com/support/solutions/articles/12000057053--19-how-to-configure-setup-change-the-header-content-in-porto-wordpress

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 02/05/2018. According to the Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hi ,

1. How can I edit shop page using “WPBakery Page Builder” tool? For example; https://www.portotheme.com/wordpress/porto/shop2/shop/

2. When a user log out from the web site, I want to redirect the user back to the Home page, How can I do it ?

Hello,

1. Sorry to say that but you can not directly edit the Shop Page because it is an Archive page and you can not directly edit any of the Archive pages.

If you want to change/remove the Banner on Shop Page: Please read and follow the instructions written in this article:

https://smartwave.freshdesk.com/support/solutions/articles/12000052390--2-how-to-edit-shop-page-banner-and-changing-images-

If you want to change/set the Sidebar of the Shop Page: Please read and follow the instructions written in this article:

https://smartwave.freshdesk.com/support/solutions/articles/12000052832--16-how-to-configure-shop-page-sidebar-and-configure-the-widgets-inside-it-

If you want to change the Style and Layout if the Shop Page you can change/set it from Appearance >> Theme Options >> WooCommerce >> Product Archives as per your requirements.

If you manually want to add some data on Shop Page then you have to use blocks for it.

2. Sorry to say that but there is no option in the Theme for it, You have to make it possible using Customization, Please read and follow the instructions written in the below-given articles:

https://wordpress.org/support/topic/logout-with-redirect/
https://wordpress.org/plugins/login-and-logout-redirect/
https://www.wpbeginner.com/plugins/how-to-redirect-users-after-successful-login-in-wordpress/

Best Regards.


Hello,

I’m having an issue with the website where lets me edit content using Visual Composer in the Admin area for a page, but if I go to look at the page on the front-end it says 404 error not found for any page I pick.

I tried to fix thinking it was a Permalink issue but investigating further with GoDaddy support they said its an issue with the theme/Visual Composer and to contact you directly.

Let me know what are the next steps so I can start a support request with you to solve this!

Cheers,

Hello,

Please make sure that you are using the very latest version of the Theme and Plugins, If not then please update the Theme and Plugins, and if yes then please once check with deactivating all the third party plugins and check your site, hope your issue will solve and then again you have to activate all the third party plugins one by one and check which one is creating an issue on your site, and if this also does not solve your issue then please check with cache, you have to first flush your server cache and then deactivate it and then you have to remove your site cache and deactivate cache plugins and finally check your site after removing the browser cache, Hope this will solve your issue and if still the issue will be there then contact us via our support system with your site WP Admin and CPanel Login details so our experts will check it for you.

But before that please once try with Activating WP default Theme Twenty Twenty as well, If the issue will be there with WP default Theme then it makes clear that this is not the Theme and Plugin issue but this is the server or WP issue and in that case your hosting provider is the one who will solve it for you.

Best Regards.


Thank you for taking a look! It appears to be working fine now! Appreciate the help!

Sound’s Good!!!...
& Most Welcome!!... :)

Hello team i have a weird issue i cant click anything in footer…my cursor does nothing on links…any insight?

Hello,

Then please contact us via our support system with your site WP Admin Login details so that our experts will check it for you.

Best Regards.

Hey team its ok i found the latest version. But now i noticed another issue, the price filter (slider) dont work at all, any insights please?

Hello,

Please read and follow the instructions written in this article:

https://www.portotheme.com/wordpress/porto/documentation/faq/after-demo-import-product-price-filtering-was-not-working/

Best Regards.

I got my license in 2016. I changed the address of my website. It does not accept a license. Because the old web address is registered. Can you help … my old address “www.adaguvenlik.net” new address “www.dafneorganik.com”

Hello,

I have reset your purchase code, now you can use the same purchase code for registration of your theme.

Best Regards.


Hi, How can I cancel the lines between the menus.?

line

I am working on local server. I’ve solved everything, but I can’t find where these lines are controlled. Maybe in front of my mouth, but I can’t see. :D

No answer to a simple question, I’m starting to get scared. :shocked:

Hello,

Sorry for the inconvenience, but Our business hours are Monday to Saturday – from 12:00 AM to 08:00 AM EST, and those lines have been set using Custom CSS and you can remove it easily using Custom CSS:

Please copy and paste the below-given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.

#header .main-menu .narrow .popup li.menu-item>a {
    border-bottom: 0 !important;
}

Best Regards.


Hello, Can we have the latest version of WP Bakery ? It’s not available in your support post “(12) Latest WP Bakery(Visual Composer) and Ultimate Addons for Visual Composer and Slider Revolution”.

Thank you.

Thank you. But it’s not the latest version of WP Bakery. You offer the 6.0.5 version but I already use it. Now we need the 6.1 version. It is the very latest version. Thank you.

Hello,

Regarding WP Bakery version 6.1 last released on 13-12-2019, we are testing it with the Theme and soon you will find the plugin with the Theme update so till that please be patience.

Best Regards.

Can be used as Deal website?

Hello,

First of all, thanks for showing your interest in Porto WordPress.

Yes, Porto WordPress is an ECommerce Multipurpose Theme you can use it as per your requirements, please check our all Pre-Built Demo’s here:

https://www.portotheme.com/wordpress/porto_landing/

Best Regards.

Hello there, just purchased your theme and getting “Fatal error: Call to undefined function get_parent_theme_file_path() in D:\xampp\htdocs\localsite\wp-content\themes\porto\functions.php on line 8” error on localserver. Can you help to fix this? Thanks in advance!

Hello,

First of all, please make sure that your server requirements must meet the latest Theme minimum requirements as given in the Theme Documentation here:

https://www.portotheme.com/wordpress/porto/documentation/requirements-for-theme/

And then follow the steps showing in this video:

https://www.portotheme.com/wordpress/porto/documentation/installation-video/

I am sure you will nto finds this issue Otherwise, please make your site Live on a test server and share your site WP Admin Login details via our support system so our experts will Install the Theme for you on your site.

Best Regards.


Hi two questions:

1) on both mobile and desktop once you scroll down and the sticky header activates the search icon is disappearing. How can I make it appear on the sticky header

2) How can i change the sequence of icons on the header. When you are looking at the group of icons on the right side, the hamburger menu icon is on the left side of the group. It should be on the right so how can I make it go right?

Hello,

1. Please copy and paste the below-given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.

#header.sticky-header .searchform-popup .search-toggle {
    color: #000 !important;
}

2. You have to create your own header using header builder and then set your Mobile Header as well as per your requirements: https://pasteboard.co/IL3YYOL.png

https://www.portotheme.com/wordpress/porto/documentation/header-builder/

Best Regards.


How do I remove the pop up style shop notice from the theme? I was able to find the newsletter but I’m not sure where the popup (installed Demo 9) that says 40% off at the top is located.

Hello,

Can you please share the screenshot which popup you are talking about? So that I’ll provide you the exact and best possible solution for it.

Best Regards.


Demo Import not working >>> URGENTLY NEED SUPPORT OR REFUND!!!!

Hello,

Can you please contact us via our support system with your site WP Admin Login details so we will check it for you.

Best Regards.


Is it possible to insert the banner between the menu in the header and the breadcrumbs? If possible, with the banner being flush to the menu above.

Also, how can I change the colour of the search form icon in mobile and tablet mode? I have changed it to the required colour in all other modes, but is stuck ona blue colour in this mode only.

Hello,

1. Sorry to say that but this is not possible, you will find all possible options for inserting the Global Content on-site under Appearance >> Theme Options >> General >> HTML Blocks: https://pasteboard.co/IL0Oj5o.png

2. Please copy and paste the below-given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and change the color in the given code as per your requirements.

#header .searchform-popup .search-toggle {
    color: red !important;
}

Best Regards.


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