Hello,

We already replied support ticket, please check your support ticket reply and reply to your ticket accordingly and please do not panic about support tickets here, once your issue will resolved you will always get the reply of your support ticket.

Best Regards.

Hello,

Sorry for the inconvenience I tested the same thing on my test site and the latest version of the wishlist plugin is not working with the theme properly I’m referring this issue to our development department for testing it in deep and till that use old version of the plugin. And you will find this issue fixed in our next update. You have to be patience till that, I am sorry for the inconvenience this is because of the recent update of the plugin.

Thanks for your understanding.

hello team, Popup is still not deleting http://prntscr.com/qbffn1 after following this process https://smartwave.freshdesk.com/support/solutions/articles/12000052389--1-home-page-pop-up-modal-box-background-image-and-text-changing-or-removing-

And sir i think in forth question you didn’t get my point https://smartwave.freshdesk.com/support/solutions/articles/12000059605--30-how-to-set-choose-change-search-result-page-layout-

My Question is how to remove or change this fixed header image http://prntscr.com/qbfi3f

Hello,

Can you please contact us via our support system with your site WP Admin Login details so we will check it for you.

Best Regards.

Hello,

I have reset your purchase code, now you can use the same purchase code for registration of your theme.

Best Regards.

thxs

Most Welcome!!!..

Hello,

I have reset your purchase code, now you can use the same purchase code for registration of your theme.

Best Regards.

Hello,

1. Portfolio Custom Post Type: You can use Porto Portfolio Element on your site any page and it has an option to show filter which will work for you on any page with that element set, but it will Filter the Portfolio Items using Portfolio Categories.

2. Porto Product Filter By Attribute, You can use this on any of the pages in WP Bakery Row and set it as per your requirements with any attribute filter, It will work for you, please see this screenshot: https://ibb.co/f80Qkg8

Best Regards.

I know how to edit the block, i only need to make it visible.

Thanks!!!

Hello,

1. I have just tested your site now and it is working perfectly fine at my end on desktop version of the site as well, please see this screenshot: https://ibb.co/tcGSzYL
, It must be the cache issue at your end nothing else.

2. Please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.

@media(max-width: 767px){
#header .header-main .header-right .custom-html {
    display: none !important;
}
}

Best Regards.

Hello,

Yes, you can easily, You have to go to Appearance >> Widgets and set the Widgets under Footer Widgets as per your requirements as showing in this screenshot: https://ibb.co/d4NYzdT

Best Regards.

Hello,

You can change the header color from Appearance >> Theme Options >> Skin >> Header as per your requirements.

Best Regards.

Hello,

Please make sure that you are using the very latest version of the Theme. If no then please update the Theme first and then try to Install the plugin and if yes then please go to Porto >> Theme License and deactivate the Theme from there and then again activate the Theme with same purchase code and then try to update the plugin I am sure you will not finds this issue anymore. If yes then please contact us via our support system with your site WP Admin Login details so we will check it for you.

Best Regards.

Hello,

This is your site Memory issue, Please contact your hosting provider and ask your hosting provider to increase the Memory of your site and it will solve your issue.

Best Regards.

Hello, Please note that we have increased the website memory, but still we are getting the below message:

Warning: require_once(/home/omurtada/public_html/josiamo.com/wp-content/plugins/porto-functionality/shortcodes/shortcodes/porto_google_map.php): failed to open stream: No such file or directory in /home/omurtada/public_html/josiamo.com/wp-content/plugins/porto-functionality/shortcodes/porto-shortcodes.php on line 227

Fatal error: require_once(): Failed opening required ’/home/omurtada/public_html/josiamo.com/wp-content/plugins/porto-functionality/shortcodes/shortcodes/porto_google_map.php’ (include_path=’.:/opt/cpanel/ea-php71/root/usr/share/pear’) in /home/omurtada/public_html/josiamo.com/wp-content/plugins/porto-functionality/shortcodes/porto-shortcodes.php on line 227 There has been a critical error on your website. Please check your site admin email inbox for instructions.

Learn more about debugging in WordPress.

Hello,

Please contact us via our support system with your site WP Admin Login details so our experts will check it for you and provide you the best possible solution for it.

Best Regards.

Possible, I’m not demanding! So that’s a huge difference!

Second, why develop a speed optimization on wpbakery modules? Do you know how much modules exist? No! Because the user must select what to disable. That’s impossible to achieve without a auto detect solution that you ignore to implemente on your code.

Hello,

We have added our own elements in WP Bakery and also all the elements under WP Bakery is added under Porto >> Speed Optimization Wizard >> JS Composer and sorry to say that but there is no auto detect solution for that now, I am forwarding this to our development department for considering to add it in the theme, but I am not giving you the guarantee for that because please note that a theme cannot satisfy all requirements as it may occur theme heaviness. Sometimes it may require your own customization. So if the development department finds it fit with the theme environment then surely they will look through it.

Thanks for your understanding.

Hello,

1. You have to edit the particular Post and then set the External URL in the External Field and also make sure that your Post must have Link Format as showing in this screenshot: https://ibb.co/7NRdmBN

2. You have to change it by translating/changing it into the Theme Language files and you can use Loco Translate plugin as well: https://ibb.co/rMD7D41

Best Regards.

Hello,

Then please contact us via our support system with your site WP Admin Login details so we will check it for you.

Best Regards.

I sent the necessary information.

Hello,

We already replied support ticket, please check your support ticket reply and reply to your ticket accordingly and please do not panic about support tickets here, once your issue will resolved you will always get the reply of your support ticket.

Best Regards.

Hello,

Please make sure that you are using the very latest version of the Theme and Plugins, If not then please update the Theme and Plugins, and if yes then please once check with deactivating all the third party plugins and check your site, hope your issue will solve and then again you have to activate all the third party plugins one by one and check which one is creating an issue on your site, and if this also does not solve your issue then please check with cache, you have to first flush your server cache and then deactivate it and then you have to remove your site cache and deactivate cache plugins and finally check your site after removing the browser cache, Hope this will solve your issue and if still the issue will be there then contact us via our support system with your site WP Admin and CPanel Login details so our experts will check it for you but after extending your support extension because your support was expired from 31/08/2017.

Best Regards.

Hello,

First of all, you are using an old version of the Theme, So you have to update the Theme and Plugins and WP first and then follow point # 6 written in this article:

https://smartwave.freshdesk.com/support/solutions/articles/12000057053--19-how-to-configure-setup-change-the-header-content-in-porto-wordpress

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 02/05/2018. According to the Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hello,

1. Sorry to say that but you can not directly edit the Shop Page because it is an Archive page and you can not directly edit any of the Archive pages.

If you want to change/remove the Banner on Shop Page: Please read and follow the instructions written in this article:

https://smartwave.freshdesk.com/support/solutions/articles/12000052390--2-how-to-edit-shop-page-banner-and-changing-images-

If you want to change/set the Sidebar of the Shop Page: Please read and follow the instructions written in this article:

https://smartwave.freshdesk.com/support/solutions/articles/12000052832--16-how-to-configure-shop-page-sidebar-and-configure-the-widgets-inside-it-

If you want to change the Style and Layout if the Shop Page you can change/set it from Appearance >> Theme Options >> WooCommerce >> Product Archives as per your requirements.

If you manually want to add some data on Shop Page then you have to use blocks for it.

2. Sorry to say that but there is no option in the Theme for it, You have to make it possible using Customization, Please read and follow the instructions written in the below-given articles:

https://wordpress.org/support/topic/logout-with-redirect/

https://wordpress.org/plugins/login-and-logout-redirect/

https://www.wpbeginner.com/plugins/how-to-redirect-users-after-successful-login-in-wordpress/

Best Regards.

Hello,

Please make sure that you are using the very latest version of the Theme and Plugins, If not then please update the Theme and Plugins, and if yes then please once check with deactivating all the third party plugins and check your site, hope your issue will solve and then again you have to activate all the third party plugins one by one and check which one is creating an issue on your site, and if this also does not solve your issue then please check with cache, you have to first flush your server cache and then deactivate it and then you have to remove your site cache and deactivate cache plugins and finally check your site after removing the browser cache, Hope this will solve your issue and if still the issue will be there then contact us via our support system with your site WP Admin and CPanel Login details so our experts will check it for you.

But before that please once try with Activating WP default Theme Twenty Twenty as well, If the issue will be there with WP default Theme then it makes clear that this is not the Theme and Plugin issue but this is the server or WP issue and in that case your hosting provider is the one who will solve it for you.

Best Regards.

Thank you for taking a look! It appears to be working fine now! Appreciate the help!

Sound’s Good!!!...
& Most Welcome!!...

Hello,

Then please contact us via our support system with your site WP Admin Login details so that our experts will check it for you.

Best Regards.

Hey team its ok i found the latest version. But now i noticed another issue, the price filter (slider) dont work at all, any insights please?

Hello,

Please read and follow the instructions written in this article:

https://www.portotheme.com/wordpress/porto/documentation/faq/after-demo-import-product-price-filtering-was-not-working/

Best Regards.

Hello,

I have reset your purchase code, now you can use the same purchase code for registration of your theme.

Best Regards.