23241 comments found.
Hello,
Please edit your home page and scroll below you will find view options and under view options, you will find Content Top Section and under it, you will find a block slug name which means the section is coming from blocks, Please see this screenshot: https://ibb.co/4pzXzzL
, You have to go to blocks and finds and edit the particular block and change anything as per your requirements.
Best Regards.
Hi,
Superb work P-Themes 
, I loved the Porto Studio Functionality you have recently added in Theme, It makes work easier.. Highly appreciated..
Hello,
Thank your so much @aizazawan, You are the best..
Thanks for your appriciation and you will find some more options in near future.
Best Regards.
Hi! I’m using porto theme. Revolution slider that comes with porto theme , doesn’t work, When I try to add a new slider , I got this message ’’ Oops… You have some jquery.js Library include that comes after the Slider Revolution files js inclusion. To fix this , you can: 1. Set ‘Module General Options ’ – ‘JQuery & Output Filters ’ – Put JS to body ’ to on 2. Find the double jQuery.js inclusion and remove it. ’’ thanks , hakan
I’ve opened a ticket. I’m waiting for reply ?
Hello,
Your ticket reply has been sent please check your ticket reply and reply to your ticket accordingly and please do not panic here about support tickets, once your ticket will resolved you will get the reply of your support ticket, till that you have to be patience.
Thanks for your understanding.
Hello, Can You make Mini Cart more convenient. The link “VIEW CART” is not convenient https://prnt.sc/qbxbyb . We made research, our clients click “CHECKOUT”, but they like to click cart first, but usually they didn’t find it in mini cart.FOr example Your main competitors have more convenient mini carts: https://prnt.sc/qbxc0a , https://prnt.sc/qbxc1y . Simple builder for mini cart will solve this problem
Hello,
Please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
#mini-cart .buttons>a:first-child {
display: inline-block !important;
width: 100% !important;
margin-bottom: 10px !important;
}
Best Regards.
Thank You!
Most Welcome!!!
Hello! Please update FAQ “Latest WP Bakery(Visual Composer) and Ultimate Addons for Visual Composer and Slider Revolution” with WPBakery Page Builder 6.1 (now it’s available 6.0.5). Thank you!
Hello,
Regarding WP Bakery version 6.1 last released on 13-12-2019, we are testing it with the Theme and soon you will find the plugin with the Theme update so till that please be patience.
Best Regards.
I have a site that has been around for a long time on “shop demo 4” How can I configure a secondary menu mega like this: https://prnt.sc/qbwhla
Thanks for the help
Hello,
Please watch and follow the instructions showing in this video I have created for you: https://jmp.sh/x954ft8
Best Regards.
Thank you!
And how do I make a menu with the option below icons like this: https://prnt.sc/qbx5p6
Hello,
That has been made using blocks, You have to set/create the particular section and then use that Block in Main Menu.
There are Three Stages of od Menu Items.Main Menu Item >> Sub Menu Item >> Sub Sub Menu Item as showing in this screenshot: https://ibb.co/K5LXMSk
And the Block Option will only available in Sub Menu only as showing in this screenshot: https://ibb.co/R9HbKtN
And also could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hello, Thank you for your awesome theme. I want to know how to update plugins like revslider and WPBakery page builder?
Hello,
You can download the latest plugin from here:
https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution
And there is no need to activate or purchase the new license for this plugin. This plugin is already included in the theme package and already purchased the license by P-Themes. This activation message for those who want to update the plugin directly from their website. In our case, you can receive the updated plugin always with the theme update release.
So no need to activate it, just ignore the message and feel free to use it.
You can not use the library/template of any Premium plugin including in any Theme Package, If you want to use the premium plugin library/template then you have to purchase that particular plugin license separately, this is Envato policy you may wish to confirm from them as well.
Regarding WP Bakery version 6.1 last released on 13-12-2019, we are testing it with the Theme and soon you will find the plugin with the Theme update so till that please be patience.
Best Regards.
unfortunatly, I can’t download file from that link. It shows an error message:
”.zip files are supported but something went wrong.”
I hope that you can solve that problem.
Thanks
Hello,
Please contact us via our support system with your site WP Admin Login details so we will check it for you.
Best Regards.
Hi, the mobile menu is not working on the following website using safari. www.worteldoek.nl
Hello,
It seems to be your site any third party plugin confliction issue, Please deactivate your site all the third party plugins and check your site after removing the browser cache, I am sure your issue will solve and if not then please remain all the third party plugins deactivated and contact us via our support system with your site WP Admin Login details so our experts will check it for you.
Best Regards.
Hello, I am having trouble with setting up the menu with courses. If I add a course it appears on the course page but NOT in the main menu as a dropdown under Courses. How can I fix this? Thanks a lot!
Hello,
That Course is basically the Portfolio Custom Post Type and has been set as Course in Education Demo, Please go to Appearance >> Menu and click on Screen Options and turn ON the Courses as showing in this screenshot: https://ibb.co/Jy7jwZt
and then you will be able to add Courses as Menu Item as showing in this screenshot: https://ibb.co/68GTvLz
Best Regards.
Yeah! That did the trick Thanks a lot!
Most Welcome!!!...
Hmm: one more thing though. Now that I changed the settings, new courses don’t automatically appear anymore in the course page nor in the footer menu…why is that then?
Hello,
Can you please contact us via our support system with your site WP Admin Login details so that our experts will check it for you and provide you the best possible solution for it.
Best Regards.
Dear support team: I figured it out. The course needs an image and then it is displayed in the Portfolio page of Courses Sorry for troubling you. Thanks a lot!!!
Hello,
Sound’s Great!!!
You are best
Best Regards.
Hello, is it possible to change Hover Background Color in sticky header (only in sticky header)? I would like to have transparent hover background color in top level menu but change hover background color in sticky header.
Thanks, Marius
Hello,
Yes, you can from Appearance >> Theme Options >> Skin >> Main Menu as showing in this screenshot: https://ibb.co/rcmgBNb
Best Regards.
Hey guys,
is there anywhere any documentation on how to use the lightbox container? I wasted quite some time now and it simply won’t work at all. All I get is JS errors and the el_id on a vc_column is not rendered to the HTML (which might be related).
The “samples” on https://www.portotheme.com/wordpress/porto/shortcodes/lightboxes/ are useless, since they only show how to use the Lightbox itself, but not the container…
Thanks, Michael
Hello,
Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.
Best Regards.
We bought our in 19Sep2018 and we can’t find it in download section
Hello,
Please contact Envato, This is your Envato Account issue: https://envato.com/contact/
, They will let you know all the possible solution for it.
Best Regards.
ticket 64668 waiting for reply
Hello,
We already replied support ticket, please check your support ticket reply and reply to your ticket accordingly and please do not panic about support tickets here, once your issue will resolved you will always get the reply of your support ticket.
Best Regards.
Please, fix the Wishlist. Yith version 3.0.3 does not work on Shop 2.
Hello,
Sorry for the inconvenience I tested the same thing on my test site and the latest version of the wishlist plugin is not working with the theme properly I’m referring this issue to our development department for testing it in deep and till that use old version of the plugin. And you will find this issue fixed in our next update. You have to be patience till that, I am sorry for the inconvenience this is because of the recent update of the plugin.
Thanks for your understanding.
Hello,
1. Please read and follow the instructions written in this article:
https://smartwave.freshdesk.com/support/solutions/articles/12000057083--22-how-to-remove-size-guide-tab-how-to-create-different-size-guide-chart-for-different-products-
2. Please read and follow the instructions written in this article:
https://smartwave.freshdesk.com/support/solutions/articles/12000052389--1-home-page-pop-up-modal-box-background-image-and-text-changing-or-removing-
3. Please copy and paste the below-given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and change the value in the given code as per your requirements.
.sidebar .product-categories li>a {
font-size: 16px !important;
}
4. Please read and follow the instructions written in this article:
https://smartwave.freshdesk.com/support/solutions/articles/12000059605--30-how-to-set-choose-change-search-result-page-layout-
Best Regards.
hello team, Popup is still not deleting http://prntscr.com/qbffn1 after following this process https://smartwave.freshdesk.com/support/solutions/articles/12000052389--1-home-page-pop-up-modal-box-background-image-and-text-changing-or-removing-
And sir i think in forth question you didn’t get my point https://smartwave.freshdesk.com/support/solutions/articles/12000059605--30-how-to-set-choose-change-search-result-page-layout-
My Question is how to remove or change this fixed header image http://prntscr.com/qbfi3f
Hello,
Can you please contact us via our support system with your site WP Admin Login details so we will check it for you.
Best Regards.
hi,
I bought the theme a month ago and tried it on a website of mine perfectsleep.nl. This website i am not going to use but now when i try to use the template on my new site it says that i already used it there..
what can i do?
Hello,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Best Regards.
thxs
Most Welcome!!!..
Hi, I no longer have theme installed on domain (1), so I can not deactivate it and use it on other domain (2). How do I deactivate license on that domain?
Hello,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Best Regards.
Hello!
I’m using Portfolio post items and the Show Category Filter in a Visual Composer Post Block, but if I wanted a way to have multiple filters I’m not sure the best approach for more than one type of filter for a post type?
If I convert portfolio items to woocommerce product items Is there a way to use woocommerce product attribute filters inside Visual Composer?
I’m trying to re-create the /shop/ page (where it has the product attribute filters along the side to filter down products using ‘AND’ operator) but inside of a Row in Visual Composer on a regular page somewhere else.
I see the “Porto Product Filters” Block in Visual Composer but I’m not sure how it works like the Portfolio “Show Category Filter” feature, or should I be using a Widgetized area and YITH Attribute Filters to get same idea?
Shop page example with filters,http://kme.cef.myftpupload.com/acts/
Trying to re-make using Visual Composer but failing, http://kme.cef.myftpupload.com/weddings-custom-filter/
Any idea how to best approach this using what Porto provides? Is the /shop/ page the only place where this works like this?
Thank you for any help or insight! Love working with the Porto theme so far.
Regards, Al
Hello,
1. Portfolio Custom Post Type: You can use Porto Portfolio Element on your site any page and it has an option to show filter which will work for you on any page with that element set, but it will Filter the Portfolio Items using Portfolio Categories.
2. Porto Product Filter By Attribute, You can use this on any of the pages in WP Bakery Row and set it as per your requirements with any attribute filter, It will work for you, please see this screenshot: https://ibb.co/f80Qkg8
Best Regards.
Hello, I really need yout help on this one. I’m sure it’s something obvious but i can’t seem to figure it out.
On Porto Shop 30, after i press View Suggestions (on Gift Finder) without selecting any option, it directs me to a page where should be a block top category like in the pictures attached. The problem is that the block is visible only on mobile version and it’s missing on the desktop version. I can’t find where i can make it visible on desktop too and also how can i edit it.
Thanks a bunch!
https://drive.google.com/open?id=1FxDOhPuHJ5g8a4NXrKLMQniP4SLLy7N9I know how to edit the block, i only need to make it visible.
Also, i need to remove the wishlist from mobile version. https://prnt.sc/qb41l0Thanks!!!
Hello,
1. I have just tested your site now and it is working perfectly fine at my end on desktop version of the site as well, please see this screenshot: https://ibb.co/tcGSzYL
, It must be the cache issue at your end nothing else.
2. Please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
@media(max-width: 767px){
#header .header-main .header-right .custom-html {
display: none !important;
}
}
Best Regards.
I want to use this widgets here, https://prnt.sc/qaybna in another demo this is possible, I’m using the shop24 demo
Hello,
Yes, you can easily, You have to go to Appearance >> Widgets and set the Widgets under Footer Widgets as per your requirements as showing in this screenshot: https://ibb.co/d4NYzdT
Best Regards.
