8326 comments found.
Hi there
I have the problem with Laborator Theme Option page. “Save all changes”button dosen’t work at all. It’s like save Icon just keeps turning and will not stop forever after I put this button.
I’ve usded Kalium Theme many times and this happened first time. Thank you. kind regrads Shuko
Hi Shuko,
Please make sure that you have done those steps:
1— Make sure that you are using the latest version of Kalium, you can read the changelog here Kalium release notes.
2— Make sure that you have installed all the required theme plugins, for more info please read this article Kalium required plugins.
3— Make sure that you have installed Advanced Custom Fields PRO plugin too and have deleted Advanced Custom Fields free plugins. Read this article Advanced Custom Fields 5.x .
4— If the problem is still happening then you should know that we don’t have this issue on our theme, and it should work for you too. Please disable all your third-party plugins (plugins that don’t come with our theme) one by one, and check if this problem is solved.
https://youtu.be/sUI-XUD6WUY5— Comments section is used only for pre-sale questions. Please write a ticket on our dedicated support center and support team will assist you.
Kind regards,
—Ylli
Hi there
It show’s “This domain is not permitted to download the update!” when I tried to update my wordpress theme, couldn’t I update the theme after support expired? (my domain is weilee.me)
thanks
Hi weiweilee,
I can see that you have two licenses one license is activated and the second one is not used.
On this area you can check assigned domains for your account. You just need to add a purchase code a the system will show where you have used the licenses.
If you have registered the license in a domain that you want to update the theme too then Please go to Wordpress > Updates section then click Check Again button 1-2 times then try to update your theme. It should work 
Kind regards,
—Ylli
Hi
maybe because I move the server recently. How could I change the license domain ? my theme has shown active already and product license domain shows”13.231.235.228” , but my domain is weilee.me… how could I do?
Hi weiweilee,
It would be better if you had used www.yoursite.com/staging to build the site and then when you finish the site move it to www.yoursite.com. Regular license is valid for one domain only as you can read on this article Theme licenses and activation.
I deleted your old license (purchase code ending with -4035dfa9305e), so now you can activate your product in its final domain.
Note: If you still see the old domain on your Product Registration page (screenshot) please just press x button, then you activate your theme again.
Have a nice day!
Kind regards,
—Ylli
it worked, thanks a lot
Happy to hear that
Kind regards,
—Ylli
Good morning I have the problem I have … my support has expired but I think it is a problem of the template or of some update … I can’t write you a ticket on your website, I need help
on the page https://martideba.com/en/projects/, a summary of everything I have in my portfolio (This is correct) is the problem is when you get into each of them. Within each project I had a photo gallery with a module that Kalium had, now if you edit any project individually no image gallery appears … do you understand me? https://martideba.com/en/proyectos/roman-villa/ https://martideba.com/en/proyectos/villa-in-calpe-spain/For all the projects not only with these 2, I have given you an example, could it be that in some update of the template that plugin for the gallery has been removed? I haven’t modified any of those pages years ago as you can see.
Hi juanraubeda,
Comments section is used only for pre-sale questions. Please write a ticket on our dedicated support center and support team will assist you.
To be able to post there you need to have a support package active (read more).
Thanks for your understanding!
Kind regards,
—Ylli
Hi, how can we transfer our theme lisance to other domain? We deleted older domain. Now we want use other domain this theme.
Hi sinayes,
It would be better if you had used www.yoursite.com/staging to build the site and then when you finish the site move it to www.yoursite.com. Regular license is valid for one domain only as you can read on this article Theme licenses and activation.
I deleted your old license, so now you can activate your product in its final domain.
Note: If you still see the old domain on your Product Registration page (screenshot) please just press x button, then you activate your theme again.
Have a nice day!
Kind regards,
—Ylli
Hi. Do you have video portfolio? I can’t find it anywhere on your live demos. Thank you
Hi tmb11,
This option is not possible for the moment but it will be in the upcoming theme updates For the moment you can add a .gif image in portfolio projects featured image.
Kind regards,
—Ylli
Hi. I need to know how translate the expression ALL in the portfolio categories. Is it possible? Thanks
Hi meetingINC,
Comments section is used only for pre-sale questions. Please write a ticket on our dedicated support center and support team will assist you.
Kind regards,
—Ylli
How to make the attributes clickable ?
Hi there,
Follow the instructions in the GIF image below:
P.S. This is a question related to the theme as it is a WooCommerce feature.
Kind Regards,
Art from Laborator
hi, i have some troubles with updating Kalium, i update the theme, but got a whitescreen (can not open my site and admin panel also) because of woocomerce errors. how can i solve this problem to get fresh updates. thank you
Hi Alex,
Please make sure that you have done those steps:
1— Make sure that you are using the latest version of Kalium, you can read the changelog here Kalium release notes.
2— Make sure that you have installed all the required theme plugins, for more info please read this article Kalium required plugins.
3— Make sure that you have installed Advanced Custom Fields PRO plugin too and have deleted Advanced Custom Fields free plugins. Read this article Advanced Custom Fields 5.x .
4— If the problem is still happening then you should know that we don’t have this issue on our theme, and it should work for you too. Please disable all your third-party plugins (plugins that don’t come with our theme) one by one, and check if this problem is solved.
https://youtu.be/sUI-XUD6WUYP.S: Comment section of theme is used only for pre-sale questions. If you need our support in the future please write a ticket on our dedicated support center and support team will assist you.
Kind regards,
—Ylli
Hi Please can you deactivate my testsite? bm.netornot.de? kind regrads Thomas
Hi pixelpartner,
Comments section is used only for pre-sale questions. Please write a ticket on our dedicated support center and support team will assist you.
Kind regards,
—Ylli
Curious is your landing page https://www.kaliumtheme.com/ made w Visual Composer or Elementor? Luv that fixed mobile friendly background!
Hi thewebstylist,
Intro page is not created by any builder because that is not a theme page, it is custom created. Thanks!
Kind regards,
—Ylli
Hi, I move my website to another server recently, found the theme is deactive , Could you please deleted my old license, let me user theme on new server , thanks.
the older one ( I’ve bought two times )
LICENSED DOMAIN: 13.231.235.228 . this one, thanks
Hi there,
The license has been revoked, now you can re-activate it in the original domain.
P.S: If you still see the old domain on your Product Activation page please just press X, then try to activate your theme again, it should work.
(view on new page)
Kind Regards,
Art from Laborator
How do you change the Main Nav Menu font color?
Hi there,
We don’t handle support from the email or theme comments section, so if you need theme support next time please just write a ticket on our external support system and the support team will assist.
Kind Regards,
Art from Laborator
Hi. My Lightbox is enabled in the settings but it’s doesn’t work on my website. Can you help me, please to understand why? I’m using the latest Wordpress and Yunohost based on my personal home server.
Cheers.
Hi funnymataleao,
Please make sure that you have done those steps:
1— Make sure that you are using the latest version of Kalium, you can read the changelog here Kalium release notes.
2— If the problem is still happening then you should know that we don’t have this issue on our theme, and it should work for you too. Please disable all your third-party plugins (plugins that don’t come with our theme) one by one, and check if this problem is solved.
https://youtu.be/sUI-XUD6WUYIf the problem is still active, then please write in our support area because comment section of theme is used only for pre-sale questions. If you need our support please write a ticket on our dedicated support center and support team will assist you.
Kind regards,
—Ylli
Hi. My version is 2.9.4. I disable absolutely all my plugins and the problem still here. I can’t open the ticket because my purchase code is expired. What can I do now?
Hi funnymataleao,
Can you please send us your site URL and WP credentials on email? We need to investigate your problem and then get back to you with possible solution.
To send us email use this link and please write us your request again, because we receive a lot of emails on daily basis and we unfortunately can’t remember all customer requests.
P.S: Please note that we usually do not respond to emails that request support, because we only provide support on dedicated support center. Also emails response time can be up to 7 business days.
Kind Regards,
—Ylli
Hi! I’ve a question about Kalium theme (for portfolio). Is it possible to show multiple grids of photos in a mobile version? I’ve seen the previews and the theme shows only a grid of photos when opened with a mobile device.
Thanks in advance (:
Hi snowdin163,
That option is not available because for mobile phones is a very small space to have two projects in a row, but that is an extremely easy thing to achieve and if you purchase Kalium just write in our support so we can provide you with the CSS code to make that change.
Thanks!
Best regards,
—Ylli
“I purchased this theme and also another highly rated theme. Kalium was much easier to use, and the support is fantastic.
I have deployed 2 site with Kalium now, and I am not technical.
Will use it again!”
⭐⭐⭐⭐⭐ Kalium received a 5 star rating from soundcapital for Customizability.
Are you using Kalium too? Don’t forget to rate it.
Hi after updating to the latest version of Kalium I found this problem in the portfolio pages “We are sorry, the page you looked for does not exist in our database! Perhaps you would like to go to our home page? “
Hi umbertodaina,
Please make sure that you have done those steps:
1— Make sure that you are using the latest version of Kalium, you can read the changelog here Kalium release notes.
2— Make sure that you have installed all the required theme plugins, for more info please read this article Kalium required plugins.
3— Make sure that you have installed Advanced Custom Fields PRO plugin too and have deleted Advanced Custom Fields free plugins. Read this article Advanced Custom Fields 5.x .
4— If the problem is still happening then you should know that we don’t have this issue on our theme, and it should work for you too. Please disable all your third-party plugins (plugins that don’t come with our theme) one by one, and check if this problem is solved.
https://youtu.be/sUI-XUD6WUY5— It must be an internal issue inside in your server, please contact your hosting provider for this.
P.S: Comment section of theme is used only for pre-sale questions. If you need our support in the future please write a ticket on our dedicated support center and support team will assist you.
Kind regards,
—Ylli
Hi there,
For the shop demo, on the official shop page is that possible do personnalise the head title without showing the woocommerce default title and result counting ?
Thanks for your reply. Lu
Hi Tastyatelier,
Yes that is possible by doing some small customisations.
P.S: Comment section of theme is used only for pre-sale questions. If you need our support in the future please write a ticket on our dedicated support center and support team will assist you.
Thanks for your understanding!
Kind regards,
—Ylli
Hi team,
I’ve renewed my support but I am still getting an error when I try to submit a ticket saying that my support has expired.
Please help! Thanks, Missy
Hi Missy,
I can see that you have created your tickets, you should receive a reply today.
Have a nice day!
Kind regards,
—Ylli
Hello. Great theme, but, however, I am experiencing the following problem: when filtering, the results show up in the middle of the listings layout instead of being shown at the top how I image it should happen. This bug is also visible on your theme demo. This is happening with Automotive template. Try going to https://demo.kaliumtheme.com/automotive/cars/ and selecting let’s’ say “Sports car” filter.. Once it’s clicked, the results show up at the middle / bottom of the page instead of top.. How do I fix this?
Hi Segmentum,
Comments section is used only for pre-sale questions. Please write a ticket on our dedicated support center and support team will assist you.
Thanks for your understanding!
Kind regards,
—Ylli
Hi Kalium
This is Atabo, I’ve purchased this wonderful theme of yours.
I was using a different theme earleir so i deleted it and uploaded Kalium Bookstore. But everything (post, images, pages) of the former theme are still there on the back end, and they messed with Kalium’s backend settings. And Im using wordpress.com, not dot org, i wouldve reset it back to defaul.
So does Kalium have a option setting to overide the backend data of the previous theme. I need this urgently pls.
Thanks
Hi Atabo,
Comments section is used only for pre-sale questions. Please write a ticket on our dedicated support center and support team will assist you.
Thanks for your understanding!
Kind regards,
—Ylli
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