16513 comments found.
Hello I was wondering if Jupiter X has advanced hooks so that you can eg add custom elements into a product page etc. Many thanks
Hi and thanks for reaching out to us 
Please refer to this article regarding the hooks: https://themes.artbees.net/docs/hooks-actions-and-filters/
Hi. Will you guys be adding support for “File Upload” in the Raven “Contact Form” function? Seems as if this is a pretty common requirement. If not soon, I will have to resort to using a 3rd party plugin, like Contact Form 7. I read somewhere that this will be available in an upcoming release, but am hoping it’s in 1.14.
Hi and thanks for reaching out to us
It was discussed and may be implemented, but not in the next release. So for now it’s better to use CF7 plugin. Thank you for understanding.
hi
I want to create rental car web site. I will use car listing-2 demo if i purchase your theme. How can i add car and listing those car i dont understand ?
Hi and thanks for reaching out to us
You can use JetEngine plugin which bundled in the theme and create a listing with Jet Listing feature https://crocoblock.com/knowledge-base/articles/jetengine-listing-functionality-how-to-create-a-new-listing-to-apply-for-the-certain-post-type/
Also you can use dynamic fields widget to create different fields for your listing https://crocoblock.com/knowledge-base/articles/jetengine-dynamic-field-widget-overview-how-to-use-filter-field-output/ .
thanks for answering
i have another question. When customer reservation for a car. How can i see this reservation. Like woocommerce order or reservation mail or another thing ?
Hello,
You can use Woocommerce and its extension like https://wordpress.org/plugins/woocommerce-easy-booking-system/ to make a reservation.
how to remove ‘continue shopping’ button on cart page and how to full width ‘Proceed to checkout’ button?
screenshot https://i.imgur.com/Xb6ahFs.jpgHi and thanks for reaching out to us
a.button.jupiterx-continue-shopping {
display: none;
}
a.checkout-button.button.alt.wc-forward {
width: 100%;
}
Thank you.
hello, i use Jupiter 6. i have many posts on my website, and i have two issues with these posts. 1- when i try to view any of the categories, i see only one post (the last published one, and i can’t see any other). 2- when i try to view any category, the featured image is not displayed and i see only a blank image for the post.
Hi and thanks for reaching out to us
We need to investigate it. Could you please create a forum topic via your Artbees Dashboard https://themes.artbees.net/dashboard/tickets/ and provide wp-admin panel credentials in the “Website Access Credentials” box? Thank you.
How do I access the source code in the updated version of WordPress? I’m trying to paste some code between <head> tag
Hi and thanks for reaching out to us
In Jupiter X you can add the code in Jupiter X > Control Panel > Settings > Tracking Codes before </head> tag.
I have Jupiter star & when I get to the control panel there isn’t a settings option?
My theme won’t allow me to update to the current version. I’m receiving a message that says package unavailable. Also, how do I update the memory? I also have a message saying this needs to be updated as well
Hello,
If you use Jupiter 6, you need add your code in the header.php file, copy it to the child theme, so your changes aren’t lost after theme update. Or you can use this plugin https://wordpress.org/plugins/header-and-footer-scripts/ .
Is it possible to have different archive template for each category? If yes, how can I do it?
Hi and thanks for reaching out to us
By default there is no such feature. In this case you have to use Elementor Pro and set Display Conditions for each template https://docs.elementor.com/article/311-conditions .
Hi, I am very disappointed because i ask for refund, and i never receive answer.
Hi and thanks for reaching out to us
Your refund request was granted.
Thanks a lot
You’re welcome
My website www.sadalavelle.com isn’t displaying the comment form on my blog posts. I have comments & discussion enabled throughout the site. Can you provide assistance on this?
It look like when I add a new blog the comment form is there but it’s not showing up on all the other published blogs
Hi and thanks for reaching out to us
Please create a ticket and provide WP Dashboard credentials to check the issue. Thank you.
I’ve already submitted two tickets and I haven’t received a response. Please provide the link to where I need to submit a ticket and I’ll submit another one
I looked for your tickets in the system, but I can’t find your account in the Artbees Dashboard. How did you create a ticket? At first you should create at account https://themes.artbees.net/sign-up/ to be able to submit tickets. Thank you.
This is the link I was given by support to submit a ticket. https://themeforest.net/user/artbees/#contact I already have an account the email is Sadalavelle@aol.com Please provide the correct link of this isn’t the correct one
I see only one ticket created with that email address – “Broken image on Homepage” and it was replied 2 days ago. There are no other tickets from that account. Could you please create the ticket via your Artbees dashboard https://themes.artbees.net/dashboard/tickets/ , https://take.ms/sRHBv and provide WP Dashboard credentials in the “Website Access Credentials” box?
I just submitted another ticket
Thank you. As I see it was replied. Please check it.
I am thinking of buying this theme and i am wondering if it is compatible with the following plugins.
Contact forms 7 PaidMembershipsPro
Hello,
Yes, the Jupiter X theme is compatible with those plugins. Feel free to install them.
Hello people
I can’t solve the problem with http—> https, and my site looks bad. https://frac-argentina.org/I tried everything, SSL Insecure Content Fixer is installed and working…
jquery.js?ver=1.12.4-wp:4 Mixed Content: The page at ‘https://frac-argentina.org/' was loaded over HTTPS, but requested an insecure script ‘http://frac-argentina.org/wp-content/plugins/jupiter-donut/assets/lib/js/jquery.flexslider.js'. This request has been blocked; the content must be served over HTTPS.
jquery.js?ver=1.12.4-wp:4 Mixed Content: The page at ‘https://frac-argentina.org/' was loaded over HTTPS, but requested an insecure script ‘http://frac-argentina.org/wp-content/plugins/jupiter-donut/assets/lib/js/tweenmax.js'. This request has been blocked; the content must be served over HTTPS.
Hi and thanks for reaching out to us
Please try the plugin “Really Simple SSL”. If the problem still persists, please create a ticket and provide WP Dashboard credentials. Thank you.
Hello,
Its already been a week & I have not received my refund amount in the bank.
Please let me know.
Hi and thanks for reaching out to us
You won’t receive the refund in your bank account. It will be received as Envato credit.
Hello,
Okay but still that also I have not rcvd in form of Envato credit.
You should check it with Envato. We just authorise the refund. Issuing it to the customer is by Envato who has charged the person. Thank you.
Hello. Can the Scroll to Top button be moved to the left side of the page? I have a team plugin that is working great, but when you click to view the modal box at the right side of the screen, the scroll to top button completely covers the model close button. There’s no way to exit on mobile. I tried playing around with the z-index, but no luck.
Hi and thanks for reaching out to us
.jupiterx-corner-buttons.jupiterx-scrolled {
left: 0;
}
Thank you.
Awesome. Thank you!
You’re welcome
Can you edit the theme itself for difference between web and mobile. Not elementor but the actual them itself
Hi and thanks for reaching out to us
There is no such feature. You can change the mobile/desktop layout only in Elementor.
Hello,
We have reports that our website can’t be opened with MacBook Pro. We’re using version 6.4.1.
Hi and thanks for reaching out to us
Can you create a ticket and provide WP Dashboard credentials to check the site? Thank you.
Hi there, the last wordpress update 5.3.2 was released like a week ago, or more. It is Jupiter theme ready to support this update? Can I update safely? I have 2 sites working with Jupiter 6.4.1 (your last version).
Thank you for letting me know.
Hi and thanks for reaching out to us
New WP update works fine with Jupiter 6.4.1. I checked it on my test site and didn’t see any issues.
Ok, thank you so much
Have a nice day!
You’re welcome Have a great day too!
I can’t find a way to create a full screen menu
Oh I got it
Hi and thanks for reaching out to us
Glad to hear it. Have a nice day!
What PSD files come with this?
Hi and thanks for reaching out to us
The PSD files are provided for the templates https://jupiterx.artbees.net/jupiter-x-templates/ . They can be downloaded in Jupiter X > Control Panel > Templates.
Hi,
I see that you support buddypress and bbpress. Have you online any demo?
Furthermore, is the theme compatible with youzer plugin?
Regards
Hi and thanks for reaching out to us
We don’t have demo for those plugins, but I can assure you that they are compatible with the theme. As for the youzer plugin, I can’t guarantee its full compatibility as we didn’t test it with the theme. You have to check it yourself. Thanks for understanding.
Thank you
Hi and thanks for reaching out to us
Unfortunately there is no RTL version of this template, but anyway Jupiter X is RTL compatible and you can use it. Thank you.
