23249 comments found.
i have bought the theme, i activated it on one of my domains and then i decided not to use this theme and removed the purchase code. im trying now to create a new store which will be used with another domain, and when i add the purchase code its saying that it was already used. since i already inactivated it, why will it give me this error? and what do i do now?
Hello,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Best Regards.
Hi, i have a problem with the update of Porto theme V5.1.1 . I get the message: Your ip address is blocked as spam! Please help.
Hello,
I have whitelisted your IP, Now, please go to Porto >> Theme License and deactivate the Theme from there and then again activate the Theme with same purchase code and then try to update the Theme, I am sure you will not finds this issue OR please try to follow the instructions written in the below-given article or showing in the video.
https://smartwave.freshdesk.com/support/solutions/articles/12000052422--13-update-porto-theme-manually-without-loosing-any-data-
Best Regards.
Mini cart is not available on sticky header (we are using header build), can you please help.
Hello,
First of all, please make sure that you have turned ON the MiniCart from Appearance >> Theme Options >> Header: https://ibb.co/LkMQ18P
And let’s try to understand the behavior of the header builder, Header has been made on 3 rows and 3 columns for each row right, as showing in this screenshot: https://ibb.co/4Vv7DGT
, and Only the Row become sticky which has Main Menu in it as showing in these screenshots:
1. https://ibb.co/HpP5m5x
https://ibb.co/5BNSm3H
2. https://ibb.co/pJtnQPt
https://ibb.co/5v5YJwS
This is the default functionality of the Header Builder and this is how it works, Hope its all clear now. So you have to set/insert the MiniCart under Row which has Main Menu and then it will show in the sticky header as well.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 01/12/2018. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi, wishlist heart is gone from site. Can you fix that in your theme?
And yes I cant update to newest version of theme. I click to update and update is successful but when I refresh page theme is not updated.
Hello,
Regarding Wishlist, Please wait for our next upcoming update of the Theme, It will be fixed with the next version.
Thanks for notifying us, I am forwarding this issue to the development department for testing and solving it with the future upcoming update of the Theme, For now, please follow the steps written in this article:
https://smartwave.freshdesk.com/support/solutions/articles/12000052422--13-update-porto-theme-manually-without-loosing-any-data-
Best Regards.
Hi, Is it fixed?
Hello,
No, Sorry to say that but it is not fixed now, Our team is working on the new Theme update with which it will be fixed and you will find the new Theme update with in a week, Please be patience till that and bear with us.
Thanks for your understanding.
hi, is ur theme google AMP compatible
Hello,
Sorry to say that but we have not tested the latest Theme with Google AMP so we are unable to suggest you on it, If you want you can try it but at your own risk.
Best Regards.
Support,
I update to 5.2 Porto Theme but is not updated ???
Please send what we have to do, ir urgent please
thanks Joaquin
I have updated WP bakery to last version
But the problem persist, I can’t update Theme Porto to 5.2.0
Hello,
Thanks for notifying us, I am forwarding this issue to the development department for testing and solving it with the future upcoming update of the Theme, For now, please follow the steps written in this article:
https://smartwave.freshdesk.com/support/solutions/articles/12000052422--13-update-porto-theme-manually-without-loosing-any-data-
I am sure it will solve your issue, If not then please contact us via our support system with your site WP-Admin Login details so our experts will update the Theme for you on your site.
Best Regards.
Dear support,
Just a comment Im not an expert via CD panel. Can I wait for the next update, and this can be solved?
thanks Joaquin
Hello,
Please contact us via our support system with your site WP-Admin Login details so our experts will update the Theme for you on your site.
Best Regards.
Hello, I want to delete all my licenses from test domains ( something . beget.tech), because I can add license to the main sites, but test test versions have already deleted.
And 2 our sites have banned. IP 87.236.16.17
Hello,
Can you please contact us via our support system with your products purchase codes so that we will check/verify and reset it for you.
Best Regards.
Hi, I bought your template a few weeks ago, I have a question about Master Slider, I can use into a category like a Block but I don’t know where is the plug-in, I don’t see in the plug-in installation, do I have to install separately?
Hello,
Yes, Master Slider is not officially tested with the Theme nor it is included in the Theme Package, If you want to use it you have to purchase it seperately, but Slider Revolution is fully compaitable and also included in the Theme Package as well and you can use it easily with the Theme.
Best Regards.
Hello How I can create mega menu 2 columns .. 1st menu 2nd image
Hello,
Please watch and follow the instructions showing in the below-attached video I have created for you, I am sure you will like it:
https://jmp.sh/x954ft8
Best Regards.
Hello,
Yes, In video it is showing 3 Columns, and if you want only 2 Columns then simply set 2 Columns setting from Mega Menu Option: https://ibb.co/rpjgyXv
, It will work for you.
Best Regards.
Hi I have same problem after update the theme the more complicated way by the link provided. But after success update still my Pagebuilder Bakery is not updated can you place try to fix this asap as it also makes me some problems with some of my content. Thanks and merry xmas
Hello,
You can download the latest version of the WP Bakery from the below-given article, delete the old version of the plugin from your site and Install and Activate the latest one:
https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution
Best Regards.
Hi,
In shopping cart when displaying “You might also like….” products then the product title is in 1 row and it is unreadable.
The same issue is in the individual product view as well. Please help!
https://imgur.com/bmoNnrbHello,
Please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
.woocommerce-cart ul.products li.product-col .woocommerce-loop-product__title {
white-space: normal !important;
}
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 29/07/2019. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Dear Support,
I have updated Porto Theme lo last version. But Pagebuilder Bakery 6.1 is still not available?
thanks regards, Joaquin
Hello,
You can download the latest version of the WP Bakery from the below-given article, delete the old version of the plugin from your site and Install and Activate the latest one:
https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution
Best Regards.
Update success but exactly it’s not updated? What happening?
Hello,
You can download the latest version of the WP Bakery from the below-given article:
https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution
Best Regards.
Hello, I have several licenses with you. On all of them, the updates are seen as effective but when you refresh the dashboard, you’ll notice that the theme doesn’t update. It seems that there are several of us in this case. PS : the link you propose to read is taken to another page. At least be sure to communicate good information. Thank you.
Hello,
I, and also many of the Customers follow the same steps for update the Theme that I proposed, If that is not working for you then you have to purchase the support extension and contact us via our support system so our experts will check it for you.
Best Regards.
Hi! I need to reset the purchase code. I have to work on the new site and then replace the old one. Thanks!
Hello,
I have reset your support account, now you can use it on any site as per your requirements.
Best Regards.
Thanks you! Best regards!
Most Welcome!!!.. 
Hello good day,
Could you please help me with the customization of the modal window of the store.
I am configuring it with loading time but it has not been possible to change the background image of this, can you please help me
Hello,
Please read and follow the instructions written in this article:
https://smartwave.freshdesk.com/support/solutions/articles/12000052389--1-home-page-pop-up-modal-box-background-image-and-text-changing-or-removing-
Best Regards.
Can’t update the theme, I get this error: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Invalid archive structure
Hello,
Please follow the instructions written in this article:
https://smartwave.freshdesk.com/support/solutions/articles/12000052422--13-update-porto-theme-manually-without-loosing-any-data-
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 13/07/2019. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
I am seeing invalid licance in admin panel. “Invalid code or corresponding Envato account did not purchase Porto.”
Hello,
Please make sure that you are using the very latest version of the Theme, If not then please update the Theme via CPanel and then try to activate the Theme, I am sure you will not finds this issue.
https://smartwave.freshdesk.com/support/solutions/articles/12000052422--13-update-porto-theme-manually-without-loosing-any-data-
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 20/01/2018. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
My Portfolio Link is not visible even though I set it on portfolio. https://prnt.sc/qfv6gf
Hello,
Please make sure that you have turn ON the Link from Appearance >> Theme Options >> Portfolio as showing in this screenshot: https://ibb.co/M9g0wrJ
Best Regards.
Hi, Merry Christmas! Hope you are doing well. Can you confirm, when could we get the updated version(6.1) of WPBakery Page Builder? Waiting for your reply! Thanks.
Hello,
Regarding WP Bakery version 6.1 last released on 13-12-2019, we are testing it with the Theme and soon you will find the plugin with the Theme update so till that please be patience.
Best Regards.
