26721 comments found.
Do you allow VC front end editor?
Hi there,
It is by default disabled in our theme but you may go ahead and enable it on your end by following this guidance from our article here.
I hope this helped and if you have any additional questions I would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Thanks, tried that but seems like the options available still aren’t the same as stock VC. Any idea how I can make a column sticky?
Hi there,
Please chek our tutorial on how to enable WPBakery Frontend on Bridge theme here
Unfortunately WPBakery doesn’t have a built-in option to make a row or column sticky but if you want to create a sticky column you could add a Widgetized Sidebar in the content https://www.screencast.com/t/qjOmtu1n Add the widget area you would like to display and set an extra class to the element. In Appearance > Widgets you may add your widget to the selected widget area. When you have added the extra CSS class you may add the styles for it in Pages settings> Custom CSS, simply add “position: fixed” in custom css on this page. https://www.screencast.com/t/8NCI37JLYThis will make the content that is in the Widgetized Sidebar sticky. I hope this helped and if you have any additional questions I would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
hello, I have the version 16.8 and i tried to updated following the instructions of your tutorial (https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002480038-How-To-Update-The-Bridge-WordPress-Theme-And-Bundled-Plugins) but it broked my page. First i installed the bridge core plugin, then i updated the layer slider and the wpbakery plugins. It was ok, but then i tried to update the theme manually via ftp (copying the files of the bridge folder), and my website doesn’t load. It is frustrating
Hi there,
Please note that you need to update the theme first and then update the plugins that came with the theme so do follow the procedure exactly in the link you have provided. Once you update the theme you will need to deactivate and remove the plugins and simply reinstall them in order to get the latest version of the plugins as well.
If you still encounter issues I would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I tried to update the theme first (before updating any plugins), but then the page didn’t load, and i couldn’t sign in to wordpress dashboard (the page didn’t load), so i couldn’t update any plugin. Then i restore my backup and tried what your tutorial say ” if you are using a version lower than 17, you need to active bridge core plugin and required plugins”(minute 0:58). So i updated the required plugins and then tried to update the theme, and the page didn’t load and i couldn’t login in wordpress dashboard (the page didn’t load). I am following all the instructions in your tutorial and doesn’t work.
Hi there,
It looks like you have missed to remove Bridge Core plugins. So please go through your FTP Client and remove the whole folder Bridge Core which you may find in wp-content\plugins. Then simply return to your Dashboard and install the plugin https://www.screencast.com/t/ZqIK2DFo as you will get a notification that you have missed to install a required plugin.As well as several users reported 500 error ( white screen ) when updating the theme, the troublemaker is a remaining folder which got left behind after uninstalling old Envato Toolkit plugin ( this plugin is now discontinued, Envato Market plugin should be used instead ). The solution is to go to wp-content/themes/bridge/framework/modules/ and delete ‘envato-wordpress-toolkit’ folder.
If the problem persists after the update, deactivate all your third party plugins except bundled plugins ( Bridge Core, WPBakery, Layer Slider… ) and see if the problem persists. If the issue disappears, activate your plugins one by one and try to find the plugin that causes the issue. You can check our article about white sreen here.
I hope this helped and if you still encounter issues I would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I don’t understand. What step should i do first? According to your video tutorial i updated core plugin and requiered plugins, then updated the theme (when i updated the theme, the page is broke and i cannot even access to wordpress dashboard). Do i have to remove the bridge core plugins after i update the theme or before?
Hi there,
This is after you have updated the theme that you should update the plugins as well. If you somehow missed that you should delete the plugins from your FTP Client and remove the whole folder Bridge Core which you may find in wp-content\plugins. Then simply return to your Dashboard and install the plugin https://www.screencast.com/t/ZqIK2DFo as you will get a notification that you have missed to install a required plugin.
You will see the procedure for this in our video here.
Have you tried with this?
Also as we said earlier, several users reported 500 error ( white screen ) when updating the theme, the troublemaker is a remaining folder which got left behind after uninstalling old Envato Toolkit plugin ( this plugin is now discontinued, Envato Market plugin should be used instead ). The solution is to go to wp-content/themes/bridge/framework/modules/ and delete ‘envato-wordpress-toolkit’ folder. So please check this as well.
Thanks.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Thank you for your replay. I deleted the envato wordpress toolikt folder before updating the theme and it worked. Now I have the last version.
Hi there,
Glad we could help!
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello I used this theme for my client site and site could’t verify from google adwards … they said this theme contains Malicious software links
Hi there,
Could you please provide us with the exact URL of your website so we can check this on your end.
Thanks.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, I have submitted a support ticket (#11821) and I am still waiting for a respond. Can you please have a look?
Hi there,
We have located your ticket on our support forum and one of our support agents has answered to your ticket so please continue the conversation on the ticket.
Thanks.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi Qode, me again! Happy new year!
I need some help… I’m trying to use jQuery click function on the “Advenced Tabs” to change an external element background, but something is blocking it. When using the function on a Button, it works without problems, but on the Tabs, nothing seems to work… How could I call the tab click?
Thanks as always! Have a great day!
Hi there,
Best wishes in the New Year to you too!
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.
Thanks.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi and happy new year, I am updating the theme from version 18.1 to 19.5 and the qode client section in my pages disappears. What am I doing wrong? Tried manual and through the envato plugin updates. I am using child theme. Thanx
Hi there,
Best wishes in the New Year to you too!
I need to point out that once you update the theme you will need to activate the parent theme, as well important thing is to know that you need to update both the theme and its plugins. You may check our article with guidance on this here. I hope this will help and if you continue to have difficulties I would kindly ask you to submit a request at our help center and our support team will be glad to check this on your end and help you.
Thanks.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Thanx a lot, following all instructions did the trick 
Hi there,
Glad you managed!
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi there,
Thanks for writing in! Checking this we do see that we have missed to map the field somehow, sorry for this. However, good news is that the updated of Bridge will be released today where this is fixed so you will be able to upload an image of yours once you update the theme and its plugins.
So please check for the update today and download the latest theme and update the theme by following our guidance from here.
Thanks.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi! Wondering how to submit a ticket? Do I definitely need to create a new account?
Hi there,
Thanks for writing in!
I would kindly ask you to submit a request at our help center and our support team will be happy to assist you. Do note that you do have to register in order to be able to submit a request.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, I need to hide the cart dropdpwn, I used this code but it doesn’t works: .shopping_cart_outer:hover .shopping_cart_dropdown { display: none; }
Hello,
Please, send us here your website link so we could provide you with the right code. ThanksDon’t forget to sign up for our newsletter and be the first to find out all the latest news.
I tested the product on a local server by registering the activation code on it, now I have purchased hosting and want to start my site on it, but the activation key is already registered on the local server. I have deleted all the files from local host so the activation key should work on hosted site . I am also going to start from subdomain not the main domain, after learning and redesign the site i have to move it on main domain . Please let me know how to deregister site from local host when i have already deleted the site contents and what is deregister process or deactivated process . I am so confuse because every where is written deactivate the code but no body telling me how to deactivate code .
Another question which is arises in my mind . I purchased this theme because it has many demo sites which i plan to use for couple of new domains and sites but after this situation i realized i can just make only one site with one theme . am i right ? please explain ?
Hi,
We deregistrated your purchase code now. Please follow the instructions from this article regarding registration/deregistration of purchase code: How To Register And Activate Themes (Registration, Activation and Deregistration) – Framework 3.0 https://helpcenter.qodeinteractive.com/hc/en-us/articles/360003391778-How-To-Register-And-Activate-Themes-Registration-Activation-and-Deregistration-Framework-3-0 Yes, one license is for one website, more about this regulation of Envato licenses you could find here: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002249858-Regular-License-And-Extended-LicenseDon’t forget to sign up for our newsletter and be the first to find out all the latest news.
Im having problems with pages loading
The main page load well, but, when i click in any link from my page, this new page is not loaded, and i have to “refresh” in order to load the page.
That issue occurs in every page that a i want to load, included main page if i want to return to it. It appears to be a cache problem maybe?
I asked to one.com (my provider), they checked everything, and told me that the problem is in Bridge theme.
This is the problem they founded:
https://one-docs.com/tools/pastebin/0sOG4Dpdajax.js?ver=5.3.2:66 Uncaught ReferenceError: bridgeQodeAjaxSubmitCommentForm is not defined at perPageBindings (ajax.js?ver=5.3.2:66) at HTMLDivElement.<anonymous> (ajax.js?ver=5.3.2:451) at HTMLDivElement.<anonymous> (jquery.waitforimages.js?ver=5.3.2:10) at Function.each (jquery.js?ver=1.12.4-wp:2) at a.fn.init.each (jquery.js?ver=1.12.4-wp:2) at a.fn.init.$.fn.waitForImages (jquery.waitforimages.js?ver=5.3.2:10) at slideInNewPage (ajax.js?ver=5.3.2:447) at insertNewPage (ajax.js?ver=5.3.2:807) perPageBindings @ ajax.js?ver=5.3.2:66 (anonymous) @ ajax.js?ver=5.3.2:451 (anonymous) @ jquery.waitforimages.js?ver=5.3.2:10 each @ jquery.js?ver=1.12.4-wp:2 each @ jquery.js?ver=1.12.4-wp:2 $.fn.waitForImages @ jquery.waitforimages.js?ver=5.3.2:10 slideInNewPage @ ajax.js?ver=5.3.2:447 insertNewPage @ ajax.js?ver=5.3.2:807 setTimeout (async) insertNewPage @ ajax.js?ver=5.3.2:802 success @ ajax.js?ver=5.3.2:814 i @ jquery.js?ver=1.12.4-wp:2 fireWith @ jquery.js?ver=1.12.4-wp:2 x @ jquery.js?ver=1.12.4-wp:4 c @ jquery.js?ver=1.12.4-wp:4 XMLHttpRequest.send (async) send @ jquery.js?ver=1.12.4-wp:4 ajax @ jquery.js?ver=1.12.4-wp:4 loadResource @ ajax.js?ver=5.3.2:794 onLinkClicked @ ajax.js?ver=5.3.2:778 (anonymous) @ ajax.js?ver=5.3.2:958 dispatch @ jquery.js?ver=1.12.4-wp:3 r.handle @ jquery.js?ver=1.12.4-wp:3
Could you help me?
What should i do?
Thanks!
Hello there,
Please, send us here your website link so we could check this closer. ThanksDon’t forget to sign up for our newsletter and be the first to find out all the latest news.
Alpejuridico.com
Thanks.
Issues like this usually indicate there is a conflict between third party plugin and the theme’s JS that handles the Page Transition animation (Ajax page loading). The solution is to disable problematic plugin – deactivate all plugins except bundled plugins (Bridge Core, WPBakery..) one by one to find the plugin that causes the issue. The alternative solution is to disable Page Transition on global level, under Qode Options -> General -> Page Transition: No Animation.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Nice! Changing to No Animation in Page Transition the problem has been fixed Thank you so much!
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi Team,
I used WP Reset to start again not realising I needed to deregister first and now I am unable to reactive the them to import a demo.
Is there another way i can deregister the theme for my localhost domain?
Cheers, Callum
Hi there,
Could you please send us a mail at helpcenter@qodeinteractive.com providing your purchase code in it and we’ll be glad to help you with this.
Happy New Year from us!
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, I’m trying to install all demo content to local server. I update all requirements as you like. Im installing all plugins and active them. But its giving on white screen. I also tried with wordpress import with xml file. its loading images but not finish it. How can i solve it? Im using mamp pro with php 7.3.8 on mac os.
Hi there,
As it is on your local installation our hands are pretty much tied when it comes to check this on your end. However you can always read our article here where you will find possible solutions when it comes to white screen.
I hope this will help and if you still encounter issues you could always try to install the theme on a live domain so you can see that everything will work as intended.
Also do know that you can always submit a request to our help center and our support team will be happy to help.
Happy New Year from our team!
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, I downloaded the last update of the Bridge template, I don’t see the option of Qode import, I need to import a template, how do I do it?
Hi there,
Please note that with the latest updated of the theme Qode Import has been relocated and can be found in Bridge Dashboard. You may check our tutorial about importing demo here
I hope this helped and if you have any additional questions I would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello again, ask me the Purchase Code, where can I find it?
HI there,
Please check our article where it is described where you may find your purchase code.
Thanks.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, I bought this template a while ago and now I want to install one of your templates and an error message comes up to buy the LayerSlider WP license
Hello there,
Do note that Layer Slider does come bundled within the theme and does not need activation, you can read more about bundled plugins here.
If you have any additional questions I would kindly ask you to submit a request at our help center and our support team will be more than willing to help.
Thanks.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
jocogroup
hello how can i cancel the “Code is already registered for other domain” i just made a local dev and i want to deploy it on my hosting.
Hello there,
Thanks for writing in! You will need to deregister the theme you are using on your first domain and then you will be able to register it for your new one. You can read more about it here, as per regular license you are opt to use one theme that you have purchased on one domain. Also you should know that if you still encounter issues you can always submit a request at our help center and our support team will be more than happy to help.
Thanks.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi there,
I have just installed a localhost Wordpress site and Bridge theme. Is it possible to activate the localhost copy of Bridge using the same purchase code as my production site, or do I need to purchase a second license?
The localhost installation is intended for testing of the various demo configurations only.
Thanks in advance!
Hello there,
Thanks for writing in! You can for sure use the localhost installation for development of your theme though once you are finished you will need to deregister the theme you are using on your first domain and then you will be able to register it for your new one. You can read more about it here, as per regular license you are opt to use one theme that you have purchased on one domain. Also you should know that if you still encounter issues you can always submit a request at our help center and our support team will be more than happy to help.
Thanks.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi! I installed the modern blog demo and in the home page shows this message “No posts were found.” and in fact doesn’t show the post. Could you help me please? ASAP http://uxuiblog.com/
Hello there,
Please check if you have set your page to have Blog Pinterest template as in this screenshot as well as you need to check if you have selected the Blog Category in Qode Blog Settings on that page as it is possible that you have not selected the correct blog category to be displayed, as well for sure double check if you have your Blog posts imported or created.
I hope this helped and if you have any additional questions do note that you can always submit a request at our help center and our support team will be more than happy to help.
Thanks.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I had updated my wordpress version and then visual composer no longer worked. I read that you had to re-upload bridge via FTP and then reinstall 2 plugins.
However, I will not come to step 2. After downloading the latest version of Bridge and putting it on the server via FTP, I get the following message:
A critical error has occurred on your website. Check your inbox from your management e-mail address for instructions.
Read more about troubleshooting in WordPress.
Hello there,
To update your theme and its plugins correctly please follow the instructions from here as well it is possible that you are encountering some of these issues from the link below so please look at our article about it here
If you still encounter issues I would kindly ask you to submit a request at our and our support team will be more than happy to help.
Thanks.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
