2369 comments found.
When I include a specific category in the loop settings, it still shows all entries of all categories. How to restrict the list on one category?
Hi juan666!
Can you please open a support ticket with more details and your wp-login at http://arktheme.com/open-ticket/ Our devs will then be able to look into it for you. An active support pack is needed for support by the way.
Thanks and cheers! 
Hi there, I have a question about the sitemap and other plugins. When installing some plugins (e.g. FAT EVENT or The Events Calendar) additional sitemaps are created. These are not assigned to other layouts. I can choose a layout for these sitemaps. How can I detach a linked layout of the 3rd party plugin from the layout template so that it is displayed again as “NOT ASSIGNED”? I look forward to your answer. Thanks And cheers
Hi kirchwiese!
Can you please remove any elements from the Layout’s Fresh Builder canvas and see if that will act as if it is not assigned? I think empty layouts are automatically ignored/skipped and the code falls back to the next layer, effectively doing the same thing as “not assigned”.
Thanks and cheers!
FlyFreelancer – mission is to change how the world works together. FlyFreelancer connects businesses with freelancers offering digital services in 250+ ... more http://www.flyfreelancer.com It is a difficult subject, mainly because people are impatient! We all want things to happen quickly and some people will fall prey to cheap link building and comment spammers. Unfortunately this will catch up with them in the end and damage them, yes it takes time and yes it takdes some effort but when you see your hard work paying off in your DA, PR and rankings improve then it is definitely worth it and you will be saying I made that happen
Yes.
This theme works incompatible with the SEO module. The main purpose of a theme is; Is the design. It should work in harmony with an SEO module that only adds Meta to the code.
PSP (Premium Seo Pack)
https://codecanyon.net/item/premium-seo-pack-wordpress-plugin/6109437Hi karacahan!
If you would like to discuss any issues with not very famous plugins, please purchase a support pack and open a support ticket with your wp-login and details. We recommend Yoast SEO plugin for adding metas and it works great by the way so please try that one first, see if you like it, it is free too.
Thanks and cheers!
PSP = 8000 sales. don’t you think famous?
Hi karacahan!
Ark has more sales than that and it is not famous either. There is millions of plugins and we (or anyone else) unfortunately do not have the resources to debug them all, so it does not fall under the definition of support. But we always try to do our best so we would be happy to take a quick look at it for you, see if it’s something simple to solve maybe. To compensate the above efforts we would like you to at least have an active support pack.
Thanks and cheers!
If I buy an active support package, will you solve it for sure?
Hi karacahan!
That’s the thing, we do not know what is wrong so there are no guarantees. If it will take a few minutes we can fix it but if it turns out it could take hours then I am not sure we can prioritize it over any other tasks because it is not a very popular plugin such as WPML, Yoast, etc, which we always try to be compatible with. It is also possible they would need to fix it from their end.
Thanks and cheers!
Hi, got this error on Dashboard page. Have contact you using another account from support system but no response:
object(WP_Error)#11672 (2) { [“errors”]=> array(1) { [“http_request_failed”]=> array(1) { [0]=> string(59) “cURL error 28: Connection timed out after 5000 milliseconds” } } [“error_data”]=> array(0) { } }
To pinguina
i also have same issue https://prnt.sc/qpo4dr
Hello, my website is down because of an error of the ARK plugin: Fresh Framework.
Since WordPress 5.2 there is a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email. In this case, WordPress caught an error with one of your plugins, Fresh Framework.
My 6 months has expired and also I am not able to read previous tickets over the forum. http://arktheme.com/open-ticket/
How do I resolve this matter?
Thank you
Hi pinguina!
We have received your support ticket and our developers will look into it for you.
Thanks and cheers!
Hello,,
I have problem with shop page in woocommerce. I can’t change page layout/header/footer from default to custom that i used in other pages. Also in single product page in woocommerce, header cannot be changed.
Cart and checkout pages works 100% normal.
Can someone help me out with this please?
Thanks in advance
Hi vandrunen_europe!
Please open a support ticket with the details and your wp-login at http://arktheme.com/open-ticket/
Thanks and cheers!
How do I change the “selection color” and “selection background color” of the whole website?
Hi saadulla!
This is tied to Global Color Library slot 1 (or 2). If you would like to customize it further, you can simply insert the following CSS via “Appearance > Custom Code” :
::selection {
background: #ffb7b7; /* WebKit/Blink Browsers */
}
::-moz-selection {
background: #ffb7b7; /* Gecko Browsers */
}
Thanks and cheers!
I knew about this method but I asked if there is any build-in features in the theme options for this matter.
Hi saadulla!
There is only this way. We tried to limit the number of all edge case settings, to prevent clutter and help with orientation in admin. And because these can be easily changed with a line or two in CSS when needed. I understand it may be an important design detail for your project specifically but only a few percent actually want to change this to a color that would be different to their primary accent color (in our experience). So please simply change it via CSS which you can find in my previous message.
Thanks and cheers!
Hi, when I make a new blog post and choose a picture, that picture shows up on all of the blog posts, why? If I click on one of the old posts the correct pic is showing but not in the masonary gallery.
~ Being looked into via support ticket.
Hi all.
I have an error in section Ark -> Headers -> Default Header, this section doesn´t show anything, I can´t customize this headers.
my-site/wp-admin/admin.php?page=Headers&item_name=Default+Header&item_id=header_default
can you help me please.
Hi johnbardav!
Please open a ticket with your wp-login and further instructions at http://arktheme.com/open-ticket/ Our devs will then be able to look at it for you.
Thanks and cheers!
Hi Freshface,
It doesn’t matter, I think it was fixed by including some instructions in the .htaccess
<IfModule mod_substitute.c> SubstituteMaxLineLength 20M </IfModule>
Thank you very much.
Hi johnbardav!
You are most welcome! Yes, that sounds like it could do the trick on some servers.
Thanks and cheers!
Hi, and Happy New Year 
I write to you again to know if you have solved the problem with the bug and “strange behaviour” on the images uploaded at 470 × 330 pixels (on the Featured image) on the Portfolio’s Archive and converted to 360px × 252px by your theme. I’d published a support ticket some months ago but it’s still not solved…
Please, help me with this problem. Thanks
Hi acme71!
In the current situation, this bug is not addressed yet, but we have it in the roadmap.
For more info about upcoming updates and insider info, follow our Ark Theme Facebook page (updated daily) or visit our Ark Theme Blog
Thanks and cheers!
—FRESHFACE
If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.
SUPPORT TOOLS
Ok, I hope you solve it soon… It’s a huge problem. Thanks
It was addressed in this release
Then the bug with the image sizes on the portfolio archive have been solved on this new version of your theme?
Hey Acme!
right, the bug has been solved, you can download the latest version.
Thomas
Hey, I’ve updated on the wp-admin the theme to 1.48.0 version. Is this your last version?
Hi acme71!
Yes, 1.48.0 is the up-to-date latest version
Thanks and cheers!
Hi. I want a menu like the barbershop theme without logo and centered links. I installed the barber shop theme but as soon as I changed the menu items it tweaked to one side of the screen
https://i.imgur.com/YvXu90Y.jpgAny idea or support how to quickly achieve this text only centred menu?
Hi luisnbispo!
This would be hard to diagnose solely from the screenshot. Could you, please, open a support ticket and incldue your website URL? We’ll take a look.
For more info about upcoming updates and insider info, follow our Ark Theme Facebook page (updated daily) or visit our Ark Theme Blog
Thanks and cheers!
—FRESHFACE
If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.
SUPPORT TOOLS
Just like hal-web, Freshbuilder is not loading after update wp 5.3.1. and update theme 1.47
I notice this is also a problem reported on your ark facebook group https://www.facebook.com/groups/1827105637579063/permalink/2564363227186630/ yet no response from admins.
My support expired, so I can’t open a ticket. I do not wish to pay for yet another license just so I can continue to get NORMAL updates.
Hi trucounselmarketing!
Support is available only for users with active support pack.
For more info about upcoming updates and insider info, follow our Ark Theme Facebook page (updated daily) or visit our Ark Theme Blog
Thanks and cheers!
—FRESHFACE
If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.
SUPPORT TOOLS
Will an integration with WooCommerce happen?
Hi Nalij!
Ark is already fully WooCommerce compatible
For more info about upcoming updates and insider info, follow our Ark Theme Facebook page (updated daily) or visit our Ark Theme Blog
Thanks and cheers!
—FRESHFACE
If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.
SUPPORT TOOLS
I just purchased and installed but there is no ark section in my dashboard to add license and the freshface plugin is not showing either. Tried deleting and reinstalling, same issue.Tried going to support and logged in connected to envato and entered my license key and says not found. So now I can’t even open a ticket! I would either like my money back or get support ASAP. Very Frustrating!!
Hi Tracy,
both issues are weird as it should just work. You seem to have the support pack active as well so you are eligible for support. Please send your wp-login and the issue description again through our profile page contact form (click on my avatar). We will then connect it manually to our helpdesk and look into it for you.
Thanks and cheers!
Hello Freshface,
Freshbuilder is not loading after update wp 5.3.1. and update theme 1.47. I did the first aid guide, but still not working. What can i do?
Hi hal-web!
Open a ticket, please
For more info about upcoming updates and insider info, follow our Ark Theme Facebook page (updated daily) or visit our Ark Theme Blog
Thanks and cheers!
—FRESHFACE
If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.
SUPPORT TOOLS
Hello FRESHFACE, I’ve purchased the theme and uploaded the demo content on my local server (XAMPP) I had many error: Warning: filesize(): stat failed for http://demo.arktheme.com/megaevent/wp-content/uploads/sites/23/2017/06/member-3.jpg in C:\xampp\htdocs\alp\wp-content\plugins\fresh-framework\framework\extern\freshizer\freshizer.php on line 204 Can you help?
Hi alessandrapenna1288!
Most probably, the main demo import wasnt complete. You’ll need to re-import it again or ignore this issue.
For more info about upcoming updates and insider info, follow our Ark Theme Facebook page (updated daily) or visit our Ark Theme Blog
Thanks and cheers!
—FRESHFACE
If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.
SUPPORT TOOLS
I am having the exact same issue as someone else on here. Do not believe this was meant to fall under support? It is just something that started happening. I have also Updated to latest Ark version …. problem continues. [“pinguina – 5 months ago Hello support, I need help with colors on the theme. Since I purchased the theme the website changes the the default color to be white. I use white background, I also use your theme default colors to avoid this kind of conflict. Visitors are no longer able to mouse over links, read buttons and some titles are gone because of the white text in a white background. I am not able to read troubleshooting from your support page because “Support Expired”. I sent you an email and I am hoping you will be able to look at and help me fix this strange theme fresh builder behavior. Thank you!”]
Hi go2guru!
This is always a case of accidental color change by admin user. They forget they are changing a global variable or they misclick. You can always simply change the colors to what you want in any Global Color Library or also via Theme Options (Only slot 1 and 2 is there, not full 50). That should do the trick.
Thanks and cheers!
I disagree, I have not changed those. On my Sandbox site they are there correctly, but when I go into that Global Color Library on my LIVE site they are not there and it REFUSES to let me alter anything from No 41 onwards, I try add the colour, it does nothing and it will not save them. How can I send you screennshots of my correct one in SANDBOX vs incorrect one in LIVE site
I see someone was also having an issue with the Global Color Library on a previous update 2 months ago My SANDBOX site is fine = Ark version 1.4.1 and my LIVESITE is not fine = Ark version 1.46.0
Hi go2guru!
You can send us logins and detailed instructions via our profile page. We can then take a look at it for you.
Thanks and cheers!
Ok, doing this now, as it is urgent. Thank you
Are images included in these demos?
Hi tekamoz!
They are not included in the package because of copyright reasons. You can find many free photos at https://unsplash.com/
Thanks and cheers!
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